Welcome to Tourism BC s Reservation System using Inntopia

Transcription

1 Welcome to Tourism BC s Reservation System using Inntopia Version 1.2 Issued Feb, 2009 Table of Contents 1. Supplier Control Panel Getting Started Quickly Set Up A New Supplier Account Log-in to Your Existing Account Set-Up New Products Wizard (units or room types) Set-Up Product Attributes Set-Up New Rates Wizard Load Rates & Availability Set-up Company Information Set-up Company Attributes Set-Up Company Policies Add Photos Activate Using the Supplier Control Panel Supplier Control Panel Overview Opening the Supplier Control Panel Setting Up Your Supplier Account... 4 On the Account Logon screen you are able to; Set-Up New Supplier Account Supply Company Policies Supplier Categories Login to your Existing Account Add an Account to your Supplier Account Set Up New Products (Products Wizard) Rate/Availability Types Product Types / Categories... 8 a. Category Group: Lodging... 9 b. Category Group: Airport Shuttle c. Category Group: Equipment Rental d. Category Group: Activities and Attractions e. Category Group: Car Rental f. Category Group: Lift Tickets g. Category Group: Events & Spa Treatments & Service Tax and Fee Tables Complete the Tax and Fee Table for a Product: My Products Table Rates/Avail Load Rates and Availability a. Same Rate for all Days b. Rates Vary by Day of Week Quick Updates i. Number Available (Quantity) ii Rates iii Minimum Stay... 18

2 iv Close-Outs v. View Calendar for a Product vi. Quick Overview Chart vii. Edit a Product in Quick Overview viii. Edit a Rate in Quick Overview ix. Edit a Day in Quick Overview x. Easy Edit Calendar and Tape Chart Attributes Taxes & Fees Item Address Customer Requirements Channel Restrictions Neighborhoods Lodging Products Only i. Bed ii Location Category Codes iii Physically Challenged Features iv. Room Amenity Types v. Rooms in Unit vi. Unit Type vii. Unit Location Rental Car Products Only Info (Edit a Product) Display Sequence Removing or Deleting Products Rates Rates Overview Set Up New Rates Rate Wizard Loading Non-Tiered No-Discount Rates Loading Non-Tiered, Discounted Rates To load a tiered, discounted rate: Rate Types Set Up Net and Discounted Published Rates a. To set up a Net Rate in the Rate Optimizer b. Edit Net and Discounted Published Rates c. Removing a Net Rate or Discounted Published Rate in Rate Optimizer Rate List Edit a Rate Edit a Product Using Edit a Rate Feature The Rate Channel as a reviewing tool The Rate Channel Feature as an Editing Tool Removing or Deleting Rates Company The Consumer and Your Company Information Company Page and Account Wizard Information Consumer Searches & Company Information Consumer Bookings & Company Page Information Set Up New Company Details a Company Attributes Company Information Company Policies Users Grant Privileges to New Users Edit Privileges for Existing Users Change a User Password Home Home Page Overview... 52

3 13.2 New Reservations View New Reservation Details Edit New Reservation Details Acknowledge a New Reservation Cancel a New Reservation Upcoming Arrivals Account Information Reservations Reservations Overview EZ Update EZ Update Overview EZ Update Changing Number Available EZ Update Changing Rates EZ Update Changing Minimum Stay EZ Update - Close Outs Calendars Calendars Overview Edit a Rate in Quick Overview Edit a Day in Quick Overview Easy Edit Calendar and Tape Chart Reports Reports Overview Reservation Detail Report Travel Agent / Tourism BC Visitor Centre Export Report Guest Export Report Photos Overview The Photo Page layout Search Results and Images in the Online Booking Module Search Results and Images in the CRS (Call Centre & Visitor Centres) Photos Page Overview Uploading Photos Assigning Captions and Display Sequence Changing and Deleting Photos After Hours Contact & Passwords After Hours Contact Passwords Appendix - Glossary Supplier Control Panel The Supplier Control Panel is designed specifically to allow access to a variety of products representing Lodging, Activity, Central Reservations Systems (CRS) and other entities that require access to manage products in the system. The Inntopia solution is made up of fulfillment Channels and Supplier control systems, or Control Panels. The fulfillment Channels are used by consumers and CRS to buy or sell travel related products. The Channels for Tourism BC include; Call Centre (1-800 HelloBC), the websites (ie: Tourism BC s Visitor Centres (ie: Peace Arch, Vancouver Airport) & the Community Visitor Centres (ie: Squamish, Campbell River). Fulfillment Channels are nothing without Products to sell, and this is where the Inntopia Supplier Control Panel comes into play. A Supplier is defined as an entity that makes. a travel-related Product. available to consumers, either through a CRS or a website etc Products can range from shuttle buses, theatre tickets, lodging and many more. Examples of Suppliers include car rental agencies, lift ticket distributors etc. The Supplier Control Panel allows Suppliers to manage every aspect of their products. It is designed to allow maximum flexibility and re-seller options. You are also able to define the Supplier Company, the products, rates, availability, policies, and provide images. 2. Getting Started Quickly Getting Started Quickly is a guide that allows you to quickly go through the 11 critical steps to setting up a Supplier Account (your 'Management Account") and loading at least one Product for sale in the system. Once you have completed the Quick

4 Start, remember to take the time to learn more about the system. There are many tools available to help maximize the benefits of Inntopia s software. **Note: Tourism BC will set-up your Account based on the Company information you provided in Tourism BC s Listing Program. Tourism BC will then provide you with a log-in and password, which you can change. The user-id will allow you to add additional users, review & update the information Tourism BC entered on your behalf as well as add new information ie: photos. 2.1 Set Up A New Supplier Account This Wizard will walk you through the process of creating your Supplier Account. 2.2 Log-in to Your Existing Account Test your Account and ensure you can get into the system. 2.3 Set-Up New Products Wizard (units or room types) Create a product for sale in the system. 2.4 Set-Up Product Attributes Complete your product with attributes. Update those areas that are more appropriate for your product. 2.5 Set-Up New Rates Wizard Create rates for your products. Determine what type of rates you would like to use & link to the page that instructs you on its set-up. 2.6 Load Rates & Availability Assign the rates you just created to your products. 2.7 Set-up Company Information Provide important Company information. 2.8 Set-up Company Attributes What sets your company apart. 2.9 Set-Up Company Policies What are your terms & conditions? 2.10 Add Photos For both your Company & products Activate Contact the Inntopia Support Team to activate your Supplier Account. 3. Using the Supplier Control Panel 3.1 Supplier Control Panel Overview - This is the lifeline to your Products in the Inntopia system. As an ASP program, it is navigated in a web browser and uses several wizards to provide you with assistance. 3.2 Opening the Supplier Control Panel - To open this panel, access the Account Logon Screen of the Inntopia website. Once you have completed the steps to Set-up a New Supplier Account, you will be able to open the Supplier Administration Homepage - your portal to managing your Products in the Inntopia System. 3.3 Setting Up Your Supplier Account On the Account Logon screen you are able to; Create a new Account setup / sign up Log in to your existing account An existing user may add a new account

5 3.4 Set-Up New Supplier Account - On the Account Logon Screen click if you are not a current user & would like to be, sign up here. Complete the fields and click the Add User Information button. Once the form is completed, note your Username and Password. Note: the address entered will be used by the system as your primary contact information. You will then be asked to enter your company information. Follow the directions on the wizard to ensure you properly define your Supplier Category in the system. Continue by defining your policies. 3.5 Supply Company Policies - These policies help you define your operational parameters that Resellers and Consumers are expected to follow. The policy fields do not drive Inntopia functionality as they are text fields that will be viewed and referred to by Resellers using Inntopia CRS (ie: Call Centre) or Online consumers (ie: HelloBC.com) as text. General Policy A good area to place any information that is additional to the other options. Cancellation Policy This outlines the Supplier's rules for reservations that cancel ie: how far in advance they may be canceled, penalties incurred etc. Deposit Policy This area defines what type of, and how much, payment you require to hold a Product out of inventory as a reservation at the time of booking. Deposit polices may be multi-tiered chronologically so that $x.xx may be due at the time of booking and $x.xx (balance) is due "x" days prior to arrival. Check-In Policy - Defines for consumers and Resellers when your front desk opens & closes, after-hours check-in and the like. In the case of Activity Providers, Event Coordinators or other Supplier Categories, these instructions may include specific notes such as arriving 1/2 hour before the scheduled Activity, liability release requirements, Identification requirements etc. Check-Out Policy - Defines for consumers and Resellers the time they need to vacate the premises. This area may include information such as additional charges for overstaying, cleaning instructions etc. Pet Policy This exists for the comfort of consumers of your Product and partially as a safety consideration by you. Use this area to make it clear to consumers what type, if any, pet is allowed on your premises/business, the fees you may charge and what deposit &/or punitive fees may exist for breaking these policies. Children Policy You may define whether or not children stay for free, and the applicable age range, curfews etc. In the case of some Adventure Activities, Bed and Breakfast s and Events, children may be restricted completely from attending. Use this area to clearly state your Child policies as they are an important consideration in many consumers' considerations of a Product. Other Policy Use this area to add additional operating polices not outlined above. 3.6 Supplier Categories - These items define what type of business you operate. Carefully review the categories prior to making your selection as your decision determines the functionality of the Inntopia User Interface that will be available to you. Note: in the event you select an incorrect Supplier Category, Inntopia Customer Service to make the necessary adjustments as you will not be able to change this. The screen shot below lists the categories to choose from and provides a definition. Note: the chart is broken into 2 sections; #1 - categories for Suppliers & #2 categories for Resellers. This line does not actually appear in the system.

6 . When this step is completed, you will be asked to define your Company Policies. 3.7 Login to your Existing Account - Once you have created your User Account(s) you will need to log-in to work with them. Whether you have one account or many the process is simple. On the login screen select Click Here To Log On Enter your username & password If you have 1 user account you will be directed to the Home Page. If you have multiple User Accounts, the following screen will appear: From the pull-down menu, select the Account you wish to work on & click Go. You will land on the Home Page for that Account.

7 3.8 Add an Account to your Supplier Account Many business models call for multiple accounts in the Inntopia system ie: your business is a holding company with several Supplier companies and multiple Products. In this case, you will need to create additional accounts within your existing profile. Note: If you are a Supplier and wish to add additional accounts to your existing account, you will need to contact Inntopia Customer Care to begin the process. Once your first additional account has been added, you will be able to add additional accounts on your own. To add a new Supplier Account to your existing 2 or more accounts, click on the Add a New Account button. Complete the New User Wizard. 3.9 Set Up New Products (Products Wizard) Products are 'goods' made available for resale through the Inntopia system. There are a wide variety of Product Types to choose from. Note: within the Inntopia system, Products are categorized by "Type" and "Category". These terms are synonymous; a Product Type is the same as a Product Category. The new Products Wizard will walk you through the process. On the Products page, the New Product Wizard will take you through 2 steps asking you to complete the; #1 - Product Details & #2 - Tax and Fee Tables for the Product. If you have no Products created, from the Supplier Admin Homepage follow the link provided or click on Products on the toolbar. If you have Products created & wish to add more, click on Products on the toolbar. On the Products page, left side, start the Products Wizard by choosing an appropriate Product Type & clicking Start Wizard. Note: the system default for this field is Lodging. Ensure you select the correct type for your Product. Click on a Product Type from the pull-down. Once you have finished the Product Details section, click Continue to move to the Tax/Fees Table. Once this is complete, click finish & receive a message stating the Product has been added. The Product will now appear in the table to the right called My Products table. Prior to proceeding with your Product setup on the My Product table you must first Set-Up New Rates in the system for the Products Rate/Availability Types Rate/Availability Types tell the system what flexibility your Product has in reference to Rate Structures, availability limitations etc. Your Rate/Availability Types will also have an effect on whether or not you have the ability to use the Quick Update, EZ Update and Calendar features. Each Product Type / Category has options for which Rate / Availability Type you would like to assign to it. Examples: The "Lodging" Product Type Category has the following Rate / Availability options from which you can choose: a. Limited and Varying Availability, Varying Rates b. Free Sale, Varying Rates c. Derived d. Merchandise The Rate/Availability Type definitions are; a. Limited and Varying Availability, Varying Rates:

8 - Rates and availability change over time, and can change on a day-by-day basis. This item can be used by more than one person, but charges may apply for extra people. It is applicable to many Products that are not Lodging Units or Vacation Packages. - This Rate/Availability Type can be updated with Quick Update, EZ Update and Calendars. - Applicable Product Types/Categories: All Product Types / Categories b. Free Sale, Varying Rates: - An unlimited number of this Product is available on any and all days this Product is Active, but rates may vary on a day-by-day basis. Free Sale is typically used by large hotels that have a large number of units available and wish to make a particular room type 'Available' or 'Unavailable' rather than assign an allocation. - This Rate/Availability Type can be updated with Quick Update, EZ Update and Calendars. - Applicable Product Types/Categories: All Product Types / Categories c. Derived: - This Product's Availability is the same as another existing Product's Availability, but it has its own rates. This is often used for All-Inclusive Packages which are dependent upon a specific component's availability. - This Rate/Availability Type can be updated with Quick Update, EZ Update and Calendars. - Applicable Product Types/Categories: *Note: Derived Products only pull inventory from a Parent Product. Extra care must be taken when making adjustments to Parent Products ie: Close-Outs as such changes will only be applied to the Parent Product and you must mirror these changes at the Derived Product level. Failure to update both Parent and Derived Products can result in Resellers being able to book reservations for Products that do not have any literal inventory. d. Merchandise (Always Available, Price Never Changes: - There is always an unlimited number of this Product available during the dates it is active. The price does NOT vary by number of people OR date. - This Rate/Availability Type CANNOT be updated with Quick Update, EZ Update and Calendars. - Applicable Product Types/Categories: All Except Lodging 3.11 Product Types / Categories Products in the Inntopia system are varied and for this reason they are categorized into Product Category Groups. Product Category Groups are used to group similar Suppliers in the Inntopia system together, allowing great flexibility in the presentation of Products, particularly where Packages are concerned. Each Product Category Group contains at least one, Product Category / Type. Example The Category Group "Activities & Attractions" includes the Product Category / Types "Classes and Workshops" & "Fishing". Note: Product Type Categories and Rate/Availability Type will affect how or whether you can update your Product's inventory and rates after loading and both should be considered carefully before going through the New Product Wizard. The Table below lists the different Product Type Categories and the Category Groups that they belong to.

9 a. Category Group: Lodging Lodging Units can be a hotel room, condo unit, house, campsite etc. These units are priced on a daily basis, but a consumer can reserve multiple, consecutive days. A Lodging unit must have a Rate associated with it in order to be saleable. Rate/Availability Notes: Derived rates can be created for Lodging unit products. This means that the inventory may be dependent upon an existing Product's inventory (derived) but have it's own Rates. When you click Derived you will be directed to choose the Product which you intend to base the inventory on. Derived Rates can be useful when dealing with "Run of House" rules. **Note: Derived Products only pull inventory from a Parent Product. Extra care must be taken when making adjustments to Parent Products such as Close-Outs. Such changes will only be applied to the Parent Product and you must mirror these changes at the Derived Product level. Failure to update both Parent and Derived Products can result in Resellers being able to book reservations for Products that do not have any literal inventory.

10 b. Category Group: Airport Shuttle Transportation and Ground Shuttles are primarily shuttle services between the airport and Lodging or a central station. Users are purchasing a 'Seat' on a shuttle and therefore the pricing is 'Per Person' for these services. Each shuttle route should be listed as an individual Product. Example - if you are a hotel who runs shuttles to and from local airports, you would need to create the following products. 8:00 am Vancouver Airport to Resort 12:00 pm Vancouver Airport to Resort 7:00 am Resort to Vancouver Airport 9:00 am Resort to Vancouver Airport NOTE: Select Rate/Availability Type - Merchandise is an optional choice for this Category. Selecting the merchandise option when completing the Product Wizard will cause the system to prompt you for a rate for this Product. You do not need to apply a rate from the Rates/Avail pull down menu in My Product Table. The rate entered in this field will be constant until such time as you either set the Product Status as Inactive or Edit the price using the Edit feature on the My Products Table. Products that are merchandise will display N/A in the Rates/Avail Field of the My Products table c. Category Group: Equipment Rental Equipment rentals include bike, ski, ski/snowboard & canoe rentals or any other recreation item. Recreation equipment is sold on a day-by-day basis, and can also be purchased for consecutive days. Each rental time slot should be listed as an individual Product. Example - Bicycle Rental Supplier who rents on the hour for 2 hours you would create the following products: 7 am 24 speed 2 hour Mtn Bike rental due by 9 am 8 am 24 speed 2 hour Mtn Bike rental due by 10 am 9 am 24 speed 2 hour Mtn Bike rental due by 11 am NOTE: Select Rate/Availability Type - Merchandise is an optional choice for this Category. Selecting the merchandise option when completing the Product Wizard will cause the system to prompt you for a rate for this Product. You do not need to apply a rate from the Rates/Avail pull down menu in My Product Table. The rate entered in this field will be constant until such time as you either set the Product Status as Inactive or Edit the price using the Edit feature on the My Products Table. Products that are merchandise will display N/A in the Rates/Avail Field of the My Products table

11 d. Category Group: Activities and Attractions Activities & Attractions include Adventure Tours, Classes & Workshops, Cross Country Skiing, Fishing, Horseback Riding, Rafting, Scenic Tours & Ski School. Activities are typically sold as passes, vouchers or time slots and may be multi-day passes or single events. The availability and rates can vary based on the 'Start Date' Examples - 1 day Adult Ski Pass, 4 out of 5 day Child Ski Pass, Dog sled trip or Horseback Riding NOTE: Select Rate/Availability Type - Merchandise is an optional choice for this Category. Selecting the merchandise option when completing the Product Wizard will cause the system to prompt you for a rate for this Product. You do not need to apply a rate from the Rates/Avail pull down menu in My Product Table. The rate entered in this field will be constant until such time as you either set the Product Status as Inactive or Edit the price using the Edit feature on the My Products Table. Products that are merchandise will display N/A in the Rates/Avail Field of the My Products table e. Category Group: Car Rental Typically Rental Cars are designed with rates that change from day to day and have limited availability. Specials and packages may also be available with their own availability or they may be dependent upon another products' availability (derived). Rental cars come in different categories and need to be entered separately for each category, Examples midsize cars, luxury cars, mini vans etc.

12 f. Category Group: Lift Tickets Lift Tickets are a ski lift ticket to a resort. They can be sold individually or built into packages. They may vary by price from day to day (midweek/weekend, holiday) and have limited availability. NOTE: Select Rate/Availability Type - Merchandise is an optional choice for this Category. Selecting the merchandise option when completing the Product Wizard will cause the system to prompt you for a rate for this Product. You do not need to apply a rate from the Rates/Avail pull down menu in My Product Table. The rate entered in this field will be constant until such time as you either set the Product Status as Inactive or Edit the price using the Edit feature on the My Products Table. Products that are merchandise will display N/A in the Rates/Avail Field of the My Products table g. Category Group: Events & Spa Treatments & Service Each of these services have their own template however they look identical. Examples of events include: concert & theatre tickets. NOTE: Select Rate/Availability Type - Merchandise is an optional choice for this Category. Selecting the merchandise option when completing the Product Wizard will cause the system to prompt you for a rate for this Product. You do not need to apply a rate from the Rates/Avail pull down menu in My Product Table. The rate entered in this field will be constant until such time as you either set the Product Status as Inactive or Edit the price using the Edit feature on the My Products Table. Products that are merchandise will display N/A in the Rates/Avail Field of the My Products table

13 4. Tax and Fee Tables Tax and Fee tables are your means of defining how you would like to collect taxes, booking fees, gratuities, cleaning fees etc. They may be charged on a per night basis (ie: cleaning fees), a per trip basis (ie: booking fees) or as a percentage of the pretax rate (municipal & hotel taxes). 4.1 Complete the Tax and Fee Table for a Product: From the Fee/Tax Type column use the pull-down menu to select your defined charge Enter the Amount of the Fee/Tax in the second column. Note: this field only accepts numbers (either whole or decimals). The system will calculate charges based on the Basis you choose in column 3. You should enter true representative numbers for percentiles such as taxes or membership fees. (ie: a 8.5% tax should be entered as '8.5' in the Amount column, not as '.085'). In the Basis field enter how the system will calculate the Amount from the Amount column. Example - if you are charging a tax use the pull-down to choose the "%" symbol. If you are choosing a booking fee use the pull-down to choose "per item" etc. You may add multiple charges to a Product to allow you to collect all of the associated fees. 5. My Products Table The My Products Table is a table on the Products Page of the Supplier Control Panel that displays all of the Products you have in the System. The default display for Products is to show only those that have an active status. You may however select to View All Items (Products), including Inactive ones. The purpose of the My Products table is to provide you with a central hub for reviewing, editing, adding rates and attributes to your Products. Below is a Sample My Products table.

14 5.1 Rates/Avail The Rates/Avail menu from the My Products table allows you to add Rates to a Product, give a Product availability (inventory), change (update) a product's rates and availability and provide you with alternative access to the calendars section of the Supplier Control Module. Until you Load Rates and Availability, the Home Page will continue to remind you to do so. The three tools available from the My Products table Rates/Avail pull-down are: 1 Quick Update provides access to the EZ Update function for a specific Product. 2 View Calendar provides access to look at all of your Product's in a calendar to view rates, availability, close-outs, minimum stays & close outs. 3 Load Rates & Availability allows you to load your base rate and availability for a specific Product over a long period of time. The Rates/Avail pull-down menu with sample Products 5.2 Load Rates and Availability **Note: Before you can Load Rates and Availability for a Product you must first Setup New Rates in the system. Loading rates and availability is the key to making your Product available, for your Resellers and Consumers as well as making it available for editing. Using the Load Rates and Availability feature provides you with the following options: Load existing rates in the system; Over-write / replace a product's existing rates and availability; Load a quantity of Product in the system; Define minimum stay requirements; Create "No Check-In" days; Determine "Closed Out" dates; Have rates / availability consistent for each day of the week; and Have the rates / availability vary by each day of the week. a. Same Rate for all Days Rates that are the Same Rate for all Days refers to entering in the same Rate for each day of the week. Steps to loading rates and availability for a product that are the same for all days; From the My Products table, click the pull-down menu under Rates/Avail that corresponds to the Product you wish to update; Click Load Rates & Availability; The following pop-up will appear;

15 In the From field use the pull-down to enter the start date, indicating when that rate is to come into effect; In the To field, use the pull-down to enter in the end date, indicating the last date the rate is effective; Under Item to Load, ensure the correct Product name is appearing; Ensure the Same for All Days button is selected; In the Qty field, enter the quantity of product you would like to make available for sale; In the Rate field, use the pull-down to choose the appropriate rate from the Rate List table; In the Min Stay field, enter in the minimum number of nights a guest must stay in this room, for the dates indicated. Note: if left blank, the system will default to 1 night. Check the No Check-In box if you do not wish to allow arrivals on this date range. Note: typically this option is used when rates are loaded using the Vary by Day of Week option.; Check the Closed-Out box if you wish to make this item unavailable for this date range; Click Load Availability & Rate Info. You will receive a message "Room dates have been loaded" once successfully loaded. When the update is complete, you can view the updates on the Calendar by clicking View Dates on Calendar, otherwise close the window by clicking the in the upper-right corner of the pop-up; If you have attempted to load rates and availability where data already exists the following message will appear: You may Continue if your intention is to overwrite existing rates, or View Dates on Calendar or Tape Chart to review what information currently in the system; To exit without completing the update and start over, click the in the upper-right corner to return to the My Products table. b. Rates Vary by Day of Week Rates that Vary by Day of the Week refers to being able to enter a different Rate for each day of the week ie: weekends and holidays. If you charge a different price for midweek and weekend usage or holidays, you may wish to build a tiered rate when you set-up a New Rate in the Rate Wizard. If you have set-up a Tiered Rate that is already structured to meet your Vary by Day of Week needs, you can choose to Load Rates and Availability using this rate from the "Same for All Days" option. If you would like additional flexibility, choose Vary by Day of Week and combine different rates to meet your needs. Steps to loading rates and availability for a product that vary by Day of the Week; From the My Products table, click the pull-down menu under Rates/Avail that corresponds to the Product you wish to update; Click Load Rates & Availability; The following pop-up window will appear

16 In the From field use the pull-down to enter the start date, indicating when that rate is to come into effect; In the To field, use the pull-down to enter in the end date, indicating the last date the rate is effective; Under Item to Load, ensure the correct Product name is appearing; Click Vary by Day of Week button; The pop-up will change to reflect a weekly calendar: Example - For each day of the week, Sunday through Saturday enter; In the Qty field, enter the Quantity of Product you would like to make available for sale; In the Rate field use the pull-down window to choose the appropriate rate from your Rate List table; In the Min Stay field enter the minimum number of nights the guest must stay in this room during these dates; Check the No Check-In box if you do not wish to allow check-in's on this date range; Check the Closed-Out box if you wish to close make this item unavailable for this date range; Click Load Availability and Rate Info; You will receive the message "Room dates have been loaded" when the rates and availability have successfully been loaded;. When the update is complete you can view the updates on the Calendar by clicking View Dates on Calendar, otherwise close the window by clicking the in the upper-right corner of the popup; If you have attempted to load rates and availability where data already exists the following message will appear: You may Continue if your intention is to overwrite existing rates, or View Dates on Calendar or Tape Chart to review what information currently in the system;

17 To exit without completing the update and start over, click the in the upper-right corner to return to the My Products table. 5.3 Quick Updates Quick Update is a fast and simple way to manage the number available, rates, minimum stay and close-outs for a Product. It is similar to updating & viewing using calendars, but allows you to make changes more quickly without having to first viewing the dates to be changed. Quick Update and EZ update are very similar in that they are both used to make speedy and simple changes to a Product. The functionality of the features is the same with two exceptions: Quick Update is accessed from the My Products Table under Rates/Avail pull-down menu whereas EZ Update is accessed by clicking EZ Updates on the toolbar - and - Quick Update is specific to the corresponding Product from which you used the pull-down menu in the My Products Table. EZ Update requires you to choose the Product you wish to update from a list. In order for a Product to be eligible for updating with the Quick Update feature it must have a Rate/Availability Type that can change day-to-day. Following is a breakdown of Product Types/Categories and Rate/Availability Type that are eligible for the Quick Update feature. Product Types/Categories that ARE eligible for update using Quick Update: Lodging / Activities / Rental Cars / Vacation Packages / Lift Tickets The above Product Types / Categories must have one of the following Rate/Availability Types: Vacation Packages and Lodging Units / Seat with Variable Pricing / Tour/Trip / Free Sale / Derived Product Types / Categories that ARE NOT eligible for updating with Quick Update are: AP Shuttle / Add-On Packages / Any Product whose Rate/Availability Type is "Merchandise" i. Number Available (Quantity) Note: Changing the number available of a Product that has derived Products underneath it will change the number available for the derived product as well. To Change the Number Available of a Product for a specific date range: Ensure you have loaded Rates for the dates you wish to update. The system will not allow you to update Rates and Availability until they have been loaded; From the My Products table, click the pull-down menu under Rates/Avail that corresponds to the Product you wish to update; Choose Quick Updates; The following pop-up window will appear In the From Field enter the start date for which you want the change to first be effective (mm/dd/yy), or click the Calendar icon for a pop-up calendar and choose the From date In the To Field enter the ending date for which you want the change to last be effective (mm/dd/yy), or click the Calendar icon for a pop-up calendar and choose the To date Under Item, ensure the Product you wish to update is displayed in the pull-down. If the Product you wish to update is not displayed then your Product is not eligible for Quick Updates and EZ Updates. In the Update section make sure that Number Available button is clicked; Under Number Available enter the number of the Product you wish to make available; Click the Update button;

18 You will receive the message "Update Successful!" and a review of the date range, product and updated number available; To view the updates on the Calendar click View Calendar; To return to the Quick Updates screen and make further changes to this Product, click the small button; If you are finished updating this Product, close the window by clicking the in the upper-right corner of the pop-up ii Rates Note: Changing the Rates on a Parent Product that has Derived Products underneath it will not change the Rates for the Derived Product. You must manually change the Derived Product Rates. To Change the Rates of a Product for a specific date range: Ensure you have loaded Rates for the dates you wish to update. The system will not allow you to update Rates and Availability until they have been loaded; In the EZ Update screen noted above, select the Rate button; Beside Rate use the pull down menu to choose the rate you wish to insert from your Rate List; Click the Update button; You will receive the message "Update Successful!" and a review of the date range, product and updated number available; To return to the Quick Updates screen & make more changes to this Product, click the small ; If you are finished updating this Product close the window by clicking the in the upper-right corner of the pop-up iii Minimum Stay **Notes: Minimum Stay requirements are applicable for each individual day of a date range. Example, if you choose a 3 day minimum stay for Oct.1 through Oct.5 inclusive, a guest arriving on Oct.5 must book for departure no earlier than the 8th, even though the 6th and 7th may only have a 1 day minimum stay. This logic is also true for the reverse. Using the example above, if a guest wishes to stay the night of Oct.1 they must arrive by Sept.29 to meet the minimum stay requirements. The CRS users are able to view your minimum stay requirements on a graphical calendar to assist them in booking your Product. Changing the Minimum Stay on a Parent Product that has Derived Products underneath it will not change the Minimum Stay for the Derived Product. You must manually change the Derived Product Minimum Stay. To Change the Minimum Stay of a Product for a specific date range: Ensure you have loaded Rates for the dates you wish to update. The system will not allow you to update until Rates and Availability have been loaded; In the EZ Update screen noted above, select the Minimum Stay button; Beside Minimum Stay enter the number of days that the Product must be booked for during that date range Click the Update button; You will receive the message "Update Successful!" and a review of the date range, product and updated number available; To return to the Quick Updates screen & make more changes to this Product, click the small ; If you are finished updating this Product close the window by clicking the in the upper-right corner of the pop-up iv Close-Outs To Close-Out a Product is to make it unavailable for booking regardless of any other factors. It is a fast and efficient way to stop reservations from coming in for the Product. **Note: Changing the close out setting on a Parent Product that has Derived Products underneath it will not change the close out setting for the Derived Product. You must manually change the Derived Product Close Out settings. To change the Close-Out status of a Product for a specific date range: Make sure that you have loaded Rates for the dates you wish to update. The system will not allow you to update until Rates and Availability have been loaded. In the EZ Update screen noted above, select the Close-Out button; The pop-up window will change to include the following;

19 If you wish to make the Product available to be booked, click Open; If you wish to Close-Out the Product & make it unavailable for booking click Closed-Out; Click the Update button; You will receive the message "Update Successful!" & a review of the date range, Product and updated number available; To return to the Quick Update screen & make further changes to this Product, click the small ; If you are finished updating this Product close the window by clicking the in the upper-right corner of the pop-up. v. View Calendar for a Product Similar to the functionality of Quick Updates, but with a more graphical interface, Calendars allow you to graphically view and change the current status of your Products. The items you can view and edit on a Calendar are Availability, Rates, Closed to Check-In ("No check-in"), Minimum Stay and Close-Out. When deciding which items to view on the Calendar, you must choose one of either Availability or Rates for the calendar to display along with any other aspects you wish to view, otherwise an error will occur. You can view as many of these items as you wish at once. Note: The Easy Edit Calendar and Easy Edit Tape Chart are designed for editing and viewing Product information. The Quick Overview Chart is designed for auditing a product. The products reviewed by Quick Overview are editable one day at a time only. vi. Quick Overview Chart The Quick Overview Chart is a means by which you can easily view the status of one or multiple Products in the system and make changes for each of them one day at a time. It can best be described as a day-by-day review tool where sweeping changes to single Products are not expected to be done. You may edit a product, rate or an entire day from the Quick Overview Chart. Note: Editing a rate in the Quick Overview chart will change that rate for ALL products associated with it, NOT just the product currently being viewed. To view the current status of Products using the Quick Overview Chart in My Products Table - From the My Products table, click the pull-down menu under Rates/Avail that corresponds to the Product you wish to update' From the pull-down menu select View Calendar The following screen will appear: Use the pull-downs to select From and To dates.; The From date is the first day that will be displayed on the calendar & the first date for which you will be able to make changes to the Product. Conversely, the To date is the last day that will be displayed on the calendar and the last date for which you will be able to make changes to the Product. The default From date is "today" and the default To date is 28 days out. You may choose as large a date range as you wish at any given time. The system will display one month at a time and provide you with date links to other months.; In the Display Format area, choose Quick Overview;

20 The Item(s) to View section will list your Products with check corresponding check boxes similar to: the Item(s) you wish to View. Note: the item name is a hyperlink. If you wish to edit the Product details from Quick Overview click this link; Under Data to Display choose the data you wish to view.; Click the Show Calendar button; Depending on whether you choose to view one Product or multiple Products, one of the following Overview Screens will appear as noted below; Click Products on the toolbar to return to the Products Page and My Products Table. vii. Edit a Product in Quick Overview To edit the Product in Quick Overview click on the Product Name link under Items to View. Follow the steps outlined in the Edit a Product section. Make your changes and click Save Changes when complete. viii. Edit a Rate in Quick Overview Note: Editing a rate in the Quick Overview Chart will change that rate for all products associated with it, not just the product currently being viewed. To edit the Rate for the Product in Quick Overview click on the Rate Name Link in the rate column. Follow the steps outlined in the Edit a Rate section of this manual.

21 ix. Edit a Day in Quick Overview This feature can be thought of as a Day Overview for your Supplier Account Products. When you choose to edit a day from the Quick Overview Chart, the system will display the selected calendar dates and a 'snapshot' of every Active Product you have, regardless of availability. Only non-active Products will be hidden. No matter which Data you choose to display, the Edit a Day feature will show all data relevant to each Product. (ie: Quantity, Rate, Minimum Stay, No Check In, Closed- Out). Note: Changing the Close Out or Minimum Stay settings on a Parent Product that has Derived Products underneath it will not change the settings for the Derived Product. You must manually change the Derived Product's Settings. To Edit a Day from the Quick Overview Chart - From the My Products table, click the pull-down menu under Rates/Avail for any Product; Since the Edit a Day feature is going to display all Active Products, it does not matter which Product you choose to get to the Quick Overview Chart; From the pull-down menu select View Calendar; In the Calendar pop-up under Display Format make sure the Quick Overview box is chosen for at least 1 product.; Click the Show Calendar button; Click on the Edit This Day link from the left side of the Quick Overview Chart; A screen similar to the following will appear with all available products displaying in white & unavailable products displaying in gray.; You may update one day at a time or update ALL PRODUCTS for that day. Make changes using the same protocols as you would for updating a Calendar.; When you have made your changes click Save Changes to complete; The Edit Day screen will reload with any changed Products highlighted in GREEN; Click Close This Window when complete to return to the Supplier Control Panel. x. Easy Edit Calendar and Tape Chart The Easy Edit Calendar and Easy Edit Tape Chart are designed to allow you to view and update, in a graphical format, individual Product Availability, Rates, Closed to Check-In ("No check-in"), Minimum Stay and Close-Out status. From these screens you can make changes to any of these items. The primary difference between the Easy Edit Calendar and the Easy Edit Tape Chart is the layout of the information. You will have to choose which format best suits your needs and comfort. To View and edit the Calendar or Tape for a Product from the My Products Table - From the My Products table, click the pull-down menu under Rates/Avail that corresponds to the Product you wish to view; Choose View Calendar and the following screen will appear;

22 Use the pull-downs to select From and To dates.; The From date is the first day that will be displayed on the calendar and the first date for which you will be able to make changes to the Product. Conversely, the To date is the last day that will be displayed on the calendar and the last date for which you will be able to make changes to the Product. The default From date is "today".; You may choose as large a date range as you wish at any given time. The system will display one month at a time and provide you with date links to other months.; In the Display Format section, choose either Easy Edit Calendar or Easy Edit Tape Chart; Under Item, make sure that the Product you wish to update is displayed in the pull-down.; Choose the Data to Display by checking the appropriate boxes.; Click Show Calendar; You can make changes to your Products' status by choosing an editable item from each day and entering the new data. You do not have to save after every change & therefore can do multiple changes to multiple days & only need to save once you are ready to view the next calendar/tape.; Click Save Changes to update the Product; You will receive a confirmation message that changes have been successful and the calendar will be displayed again. Any days that had changes applied to them will be highlighted in green.; and You can view dates outside of the date range you entered without reopening the My Products table by clicking on the date link in the upper and lower corners of the Calendar Screen 6. Attributes Product Attributes are items that help to define the unique properties of a Product. Using Inntopia's Advanced Search Option, CRS users are able to clearly define the products they are looking for. Attributes allow you to make your Product stand out among others during an Advanced Search by defining such things as room amenities, location etc. This is also an area where you can apply or edit taxes and fees, determine what sales channels you will use or lay out customer requirements (ie: minimum age). All Attributes are important to the search and CRS users. Some of them are searchable by the Advance Search Feature and the others are all part of your Products' presentation. While the non-searchable Attributes do not help the user find your Product initially, they are a critical part of the sales presentation. Taxes and Fees Beds in Unit Location Category Code Physically Challenged Feature Code Room Amenities Rooms in Unit Unit Type Item Address Customer Requirements Channel Restrictions Unit Location.

23 Some of the Attributes you access from the My Products Table reflect existing data that you entered with the New Products Wizard. The purpose of this functionality is to allow you to edit Product-specific information. Example, a specific Lodging Product may have additional cleaning fees over and above Provincial & Municipal taxes that were applied when completing the Product Wizard. You now have the ability to add them here. As some Attributes are specific to a particular Product Type, not all Attributes lists are the same. Example: those applicable to Lodging are not the same as those applicable to Activities. The grid below shows you what Attributes available for each Product Type/Category. There are 5 Attributes in the system that are applicable to every Product, regardless of Product Type/Category; Taxes & Fees / Item Address / Customer Requirements / Channel Restrictions / Neighborhoods 6.1 Taxes & Fees Taxes and Fees are originally added to Products when using the Product Wizard. Taxes and Fees in the Attributes table provide a means to edit and add charges. To edit a Product's Taxes and Fees tables using Attributes: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Taxes & Fees; The following will appear; Items that are already entered and associated with the Product are listed from top down. To edit an item that already exists in the tables make the to the item using the pull-downs. Click Edit when you are finished. The system will update the change and give you a message indicating a successful change or there are errors. If there are errors correct the highlighted items and click Edit. To Delete an item click the Delete button that corresponds to the Tax/Fee item you wish to remove. Once an item has been deleted you will need to enter it over again to replace it. To Add an item to the table, enter the new data on the last line in the display (the line with a corresponding Add button). When the data has been entered click Add to update.

24 Click the button to close the window and return to My Product table. 6.2 Item Address The Item Address is defaulted to the Address you entered when you set-up Company details on the Company Page. If you are a Supplier who represents Products with check-in offices located other than at your offices, you will want to change the Item Address in the Attributes to ensure your consumer arrives at the correct location. To change an Item Address from Attributes on the My Product Table: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Item Address; The following will appear; The default address appears on the pop-up. To change the address enter the new information and click Save Changes; Click Close This Window to return to the My Products Table. 6.3 Customer Requirements Customer Requirements are pieces of information about the guest and their travels that you deemed necessary to collect at the time of booking. Suppliers will have different needs where Customer Requirements are concerned. Example - a Lodging Product may require estimated time of check-in from a guest so that they can have someone available at the front desk. Conversely, a Snowboard rental supplier may require weight and shoe size information to ensure stock is ready for the guest's arrival. You may define a Customer Requirement as "required" or "optional". "Required" details is information that MUST be collected in order to complete the reservation. "Optional" information does not need to be on the reservation in order to complete the transaction. Note: It is well-documented that consumers are diverted from completing transactions, particularly online, when they are asked for seemingly unnecessary details during the reservations process. Make sure you use Customer Requirements sparingly - enough to satisfy your booking requirements & avoid consumers drop-out during the booking process. If you do need considerable information to fulfill the reservations make sure that you provide your consumers with an explanation as to why you require the information. To add Customer Requirements from Attributes on the My Product Table: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Customer Requirements; The following will appear;

25 Under Information Requested, use the pull-down to select the Information you wish to request; Determine if you would require the information for every member of the party (ie: Ski rentals where it is being sold on a one-to-one basis) or for the entire itinerary (ie: Rentals Cars or Lodging).; the Required box if this information is mandatory for the completion of the transaction; Click Add to Add the item to the list of Customer Requirements; Repeat this process until you have defined all of your Customer Requirements for this Product; Click Close This Window to finish the Requirements and return to the My Products Table To Remove a Customer Requirement from Attributes in the My Products Table From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Customer Requirements; The following will appear; Click the Delete button that corresponds to the item you wish to delete from the list Wait for the page to refresh Click Close This Window to return to My Product Table 6.4 Channel Restrictions Channel Restrictions are a way for Suppliers to allow or disallow specific fulfillment entities or Resellers (CRS s etc.) to access your Product(s) for booking. You are literally restricting your Product to specific Sales Channels if you chose this option.

26 You can use this control to restrict sales of this product to specific sales sites. If you don't have any options listed, then your item will be available in "All" Inntopia sales channels. If you choose to Permit a specific site or sites, then this item will ONLY be available at those sites. You can remove the default Channel of "all" by choosing your own Supplier company as your Channel of choice. You will not be able to book through this channel, but it will 'hide' your Product from Resellers you may not wish adding you to their Supplier lists until you are set up with a reseller. Initially you will have only your own Supplier Company as a Channel Restriction option (see preceding paragraph). You will not be able to add any other Channel Restriction to a Product until a Central Reservation/CRS or other fulfillment entity has added you as a Supplier of Product for them. This can be accomplished 2 ways: 1. You establish a CRS or other fulfillment account yourself. If you are a Supplier who is also acting as a Fulfillment entity then you will have the option to Restrict your sales exclusively to your fulfillment account without taking any further steps. 2. You establish a relationship with an existing Central Reservation/CRS entity or other fulfillment entity. This is the more common solution and is done when you are supplying a Product to a specific fulfillment entity such as a CenRes for a membership organization. In a case such as this, the CRS account holder will add you to their list of Suppliers and your Products will become part of their inventory. Once one of these steps has been taken, you will be able to restrict sales of your Product to the Resellers of your choice. To add / Permit Channel Restrictions from Attributes on the My Product Table: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Channel Restrictions; The following will appear; Use the Sales Site pull-down menu to select your desired Sales Channel.; Ensure that the Permission field pull-down says Permit; Click Add; If update is successful, click Close This Window to return to the My Products Table; If you already have Channel Restrictions in place, those Channels through which you have opted to sell your Product will be displayed as follows; To Deny sales channels using Channel Restrictions is to do the exact opposite of permitting them. Permitting allows a limited number of Channels to book your Products while denying the majority access to them. The Deny feature is used to disallow a limited number of Sales Channels access to your Product while allowing the majority access to them. To Deny sales channels using Channel Restrictions

27 From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Channel Restrictions; The following will appear; Use the Sales Site pull-down menu to select the Sales Channel you wish to deny access to your Products; Ensure that the Permission field pull-down says Deny; Click Add; If the update is successful, click Close This Window to return to the My Products Table To Delete (restrict) a sales channel using Channel Restrictions click the corresponding Delete button. 6.5 Neighborhoods Neighborhoods are geographic locations within a city that a Product may be located in. They are not 'cities' themselves and are not defined by zip / postal codes, but rather by geographic features, streets etc. At present Tourism BC does not use this option to search. Examples - The mid-town or theater district of Manhattan (bounded by streets and Central Park), or the Loop in Chicago (bounded by "The El" train's looping tracks). While these are large urban examples, most cities and towns have definable Neighborhoods. Neighborhoods are added to the Product Attributes lists by the Inntopia staff using information you provide them. Please note they are optional tools that assist with the presentation of a Product and are not required. To add Neighborhoods to a Product from the Attributes section of My Product Table From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Neighborhoods; Click the box that corresponds to the neighborhood that best describes your Product's location; Click Submit Changes. Once the update is complete click Close This Window to return to the My Products table. 6.6 Lodging Products Only Some Attributes are only logically applicable to Lodging Products. These Attributes will assist a Reseller in finding your product, being clear on what it offers and allow an informed decision to be made. Tip: Too much of a good thing can work against you. Be careful not to overwhelm the Reseller with too many Attributes to a product. This can cause confusion and result in the product being undersold. Try to find the right balance of clarity and descriptiveness. Attributes that are applicable to Lodging Properties only are: Bed - How many of each type of bed do you have in the Unit? Location Category Codes - Is this an ocean-front or slope-side Property? Physically Challenged Features - Tell your guests which features you offer physically challenged guests. Room Amenity Types - Over 160 different Room Amenities from "Accessible" to "Woodstove". Rooms in Unit - How many bedrooms, bathrooms and kitchens does the unit have? Unit Type - Tell your reseller if the unit is a cabin, condo etc.

28 i. Bed The Bedding Configuration (Bed) Attribute lets you tell Resellers and Consumers what types of beds and how many your Product contains. To add or edit a Product's Bedding Configuration using Attributes: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Bed; The following will appear; Enter the number of each type of bed in the unit into the corresponding text box; Click Submit Changes; Click the button to close the window and return to the My Products Table. ii Location Category Codes Location Category Codes help to identify the general area in which the Lodging Property is located. Choices such as "slope side", "ocean view" and "downtown" help to make clear to the consumer the environment in which they will be staying. Tip - multiple Location Category Codes can be confusing and lead to Customer Service issues. To add or edit a Product's Location Category Codes from Attributes: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Location Category Codes; The following will appear; Check the box(es) that best correspond to your Lodging Property's location category. Uncheck any boxes that are checked and do not apply. ; Click the Submit Changes button;

29 Click the button to Close the Window and return to the My Products table; iii Physically Challenged Features Property Features that are designed to meet the special needs of physically challenged consumers are Physically Challenged Features. These codes are important for assisting a very specific group of persons with finding a Property that meets their needs. Make sure you are familiar with Laws and Standards of the Americans With Disabilities Act (ADA) prior to using this code. To add or edit a Product's Physically Challenged Features from Attributes: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Physically Challenged Features; The following will appear; Check the box(es) that best correspond to your Lodging Property's Physically Challenged Features. Uncheck any boxes that are checked and do not apply.; Click the Submit Changes button; Click the button to Close the Window and return to the My Products table. iv. Room Amenity Types Room Amenity Types refers to the specific items that make a room desirable to the Consumer. Conversely, you can use this feature to also ensure Resellers have a realistic description of the room/unit. Example, "Bathtub Only" allows you to tell a guest clearly what to expect. To add or edit a Product's Room Amenity Types from Attributes: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Room Amenity Types; The following will appear;

30 Check the box(es) that best correspond to your Product's Room Amenity Types. Uncheck any boxes that are checked and do not apply.; Click the Submit Changes button; Click the button to Close the Window and return to the My Products table. v. Rooms in Unit Rooms in Unit allows you to clearly define for the Reseller the number of each type of room in your rooms. This is a particularly strong tool for Condominiums and Vacation Homes. To add or edit the Rooms in a Unit from Attributes: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Room Rooms In Unit; The following will appear; Enter the number of each type of room in the corresponding box.; Click Submit Changes button; Click the button to Close the Window and return to the My Products table. vi. Unit Type A Unit Type defines what type of Lodging Product you are selling, whether it is a Hotel Room, Condominium etc. This is an item a Reseller will be able to use as a search criteria. It is critical you reach your market by clearly defining your Product Unit Type. To add or edit the Unit Type of a Product from Attributes: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Unit Type; The following will appear;

31 Check the box(es) that best correspond to your Product's Unit Type. Uncheck any boxes that are checked and do not apply.; Click Submit Changes button; Click the button to Close the Window and return to the My Products table. vii. Unit Location Unit Location is a System Administration Feature that the majority of Suppliers will not use. It is used to differentiate multiple Property Management Companies on one location from the Inntopia Supplier. It is also used as a Search Filter in the Inntopia Online module for consumers. The default Unit Location for a Product is the Supplier's location, much as the default Item Address is the Supplier Address. However in some circumstances, such as where a Property with multiple units is managed by multiple Property Management Companies, a Unit Location other than the Supplier's is desirable to drive fulfillment to that Property. Unit Locations must be entered into the system manually prior to having them as a choice in Attributes. To do this you must have access to the System Administrator Features. Access to these features can be granted by the Inntopia Support Team and are required prior to taking any further steps on this topic. Once you have entered alternate Unit Locations they are available to all permitted users for updating. To Add a Unit Location to a Product from the My Products Table Contact the Inntopia Support Team to be given permission to access the System Administration section of the Supplier Control Panel; Enter the additional Unit Locations into the system; From the Attributes Section of the My Products Table, use the pull down that corresponds to the Product you wish to update; Click on Unit Location; The following will appear; Under Location use the pull-down to choose the location you would like to set for this Product; Click Go to return to the My Products Table click Close This Window. 6.7 Rental Car Products Only Rental Cars are unique in that the Product being sold may be returned to a location other than that from which it was rented. As this is the only Product in the Inntopia System that needs this functionality, it is a unique Attribute of the Rental Car Product Type/Category, Pick Up and Drop Off Location Attribute

32 A consumer may wish to pick up their Rental Car at Airport "A" and drop it off at Airport "B". For this reason the system is designed to allow for differing Pick Up and Drop Off Locations. This Attribute is only applicable to Products that have been created as a Rental Car Product Type. The system uses Airport Codes (LAX, JKF, etc) to track Pick Up and Drop Off locations. You will need to furnish Inntopia with the codes required for your business prior to being able to add these locations. If you have a Pick Up or Drop Off location that is not an airport, provide Inntopia with a code for that location and they will load it into the system (eg: DEN2 might represent a location in Downtown Denver) To add, edit or delete the Pick up and Drop Off Location of a Rental Car Product from Attributes: From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit Use the pull down menu to highlight and click Pick Up and Drop Off Location; The following will appear; To Add a Pick Up / Drop Off Location Under the heading Airport Code enter the code of the Pick Up / Drop Off location that you wish to add to the system. Make sure you are entering a code that Inntopia has been given and that they have loaded this code in the system or you will receive an error. Depending upon what you wish to do at this location, under Options for Location choose either: - Pickup & Drop-off; -Pick Up only; or - Drop off Only. Click Add. The location will be added and the popup window will change to show the following: Click Close This Window when you are finished adding locations & return to My Products Table. To Edit a Pick Up or Drop Off Location From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Pick Up and Drop Off Location; When the popup window appears, use the pull down menu under Options for Location to choose the new status for that location; When you have set the new status click Edit to update your changes; Repeat as necessary for other Locations; When completed, click Close This Window to return to the My Products Table. To Delete a Pick Up or Drop Off Location From the My Products table, click the pull-down menu under Attributes that corresponds to the Product you wish to edit; Use the pull down menu to highlight and click Pick Up and Drop Off Location; When the popup window appears, click the Delete button that corresponds to the Location you wish to remove from the Pick Up / and Drop Off List; When you have finished click Close This Window to return to My Products Table.

33 6.8 Info (Edit a Product) Editing an item from the My Products Table allows you to change any or all of the parameters you set up in the New Products Wizard with the exception of the Product Type/Category. The Product Type / Category cannot be changed. If you need to change a Product Type / Category you will need to recreate the Product with the new Type / Category associated with it. To Edit a Product (Item) from the My Products table Under Info, click the Edit Item link that corresponds to the Product you wish to change. The Product Information Page will be different for each different Product Type/Category. The Product Information will open in a new window; Make your changes & click on Save Changes; Click Products on the toolbar to return to the Products Page; Note: you can also edit an item from the edit a rate section of the Supplier Control Panel. 6.9 Display Sequence The Display Sequence is an optional feature that tells the Inntopia system in which order to present Products in the CRS. The values range from 1 to 20 with 1 being the first Product presented and 20 being the last. If you require more than 20 Products at one time, then you can assign the same Display Sequence number to multiple Products effectively expanding the number of Products presented exponentially, although you may lose some presentation order. You will need to determine if this course of action is appropriate for you. If you do not set a Display Sequence value for the Products in your Supplier Account, the Products will be presented in search results in the order in which they were entered in the system. To Edit / Set the Display Sequence from the Edit a Product screen in My Product Tables: Under Info, click the Edit Item link that corresponds to the Product you wish to change; Scroll down the Product Information Page to Display Sequence; Use the pull down menu to set the Sequence to the Value you want; Click Save Change Removing or Deleting Products Products cannot be deleted from the system as they have accounting codes and other important information permanently linked with them. You can however set a Product so that it does not appear in your My Products table. You can remove Products from the table by setting their status to Inactive. You will be able to view these Products in future by selecting the "View All Items" option in My Products Table. Note: By setting a Product status to Inactive it will be unavailable for booking. To change a Product's status and remove it from the My Products Table: Go to the Products Page of the Supplier Control panel; In the Info column, click edit item beside the item you wish to make inactive; Scroll down to the Status section and click the Inactive button; Click Save Changes; To return to the My Products Table click Products on the toolbar. To change a Product's status and replace it in the My Products Table: Go to the Products Page of the Supplier Control panel; Below the My Products Table click the "View All Items" link; In the Info column, click edit item beside the item you wish to make inactive; Scroll down to the Status section and click the Active button; Click Save Changes; To return to the My Products Table click Products on the toolbar. 7 Rates 7.1 Rates Overview Rates are the price that you charge for your product. The Inntopia system is designed with the flexibility to apply all the different rate structures needed for these business models. Until you have set-up Rates in the system, your Home Page will prompt you to do so. This section will tell you what you need to know about: Setting Up New Rates with the Rate Wizard Creating Net Rates with the Rate Optimizer

34 The Rate List Editing a Rate Deleting a Rate For easy navigation, the Rates Page contains a link bar to each of the primary Rate features, the Rate List, Rate Wizard and Rate Optimizer. This link bar is visible in the upper-right corner of the page (above the Rate List which is the default view) at all times. The Link Bar: 7.2 Set Up New Rates Each Product for resale in the Inntopia system requires Rates. Rates are the cost per saleable unit of a Product for a set period of time. Periods of time may vary depending on the Product. Example - Lodging Units typically charge by the night, whereas a Rafting Adventure may charge by the trip. A loaded rate may be applied to more than one Product so that, if you have multiple Products of the same pricing structure you only need to enter the appropriate Rate once in the Rates Wizard and it will be available to you. Example - A Condominium & a Vacation Rental home both rent for $ per night during the week and $ per night on the weekend. You can call this rate and apply it to any and all products that are appropriate for it. On the Rates Page you will see the Rates Tables on the right-hand side. Until rates are loaded, this table is empty. The table contains 3 tabs; Rate List, Rate Wizard and Rate Optimizer. Using these tabs you can view all of your loaded rates, create new ones or program the system to automatically markup and markdown rates using the Rate Optimizer. 7.3 Rate Wizard Like the Products Wizard, the Rates Wizard will walk you through the steps of setting up your rates. This section will walk you through setting up each of the different kinds of rates. Rate Wizard Page 1 - Non-tier and No Discount (see below) Rate Wizard Page 2 - No Tier and No Discount (see below) There are 4 basic Rate Structures you can set up: Non-Tiered / No Discount Rates: These rates are the same no matter what day of the week the Product is sold for, and there are no discounts for multiple day reservations Non-Tiered / Discountable Rates: These rates are the same no matter what day of the week the Product is sold for, but there is a discount for multiple day use. For example, you may offer a Product for $ per day

35 of use. If reserved for 4 days the consumer only pays for 3 days. The system will prorate the Product to charge the guest $300 for 4 days' use or $75.00 per day. Tiered / No Discount Rates: These rates will fluctuate by day of the week, most commonly weekend/midweek and over Holiday periods. The rate is not discounted for multiple day uses. Tiered / Discountable Rates: Tiered by day of the week and discounted for multiple day use, this is a highly flexible rate structure. 7.4 Loading Non-Tiered No-Discount Rates These rates are the same no matter what day of the week the Product is sold for, and there are no discounts for multiple-day stays. To Load Non-Tiered, No-Discount Rates: Start the Rates Wizard by clicking the Rate Wizard tab on the Rates page of the Supplier Control Panel; Select a Rate Name using a protocol that you can standardize. You will need to identify your rate from a list once all your rates are loaded so consistent and logical names will assist you in this. Example, if you wish to establish a rate for a 2 Queen bed hotel room with 1 rate Mon. through Fri ($100) and a different rate on the weekend ($150) you may want to name 100M-F150Sa-Su. Note - Calendar Views will only display the first 15 characters of a rate name. Enter the Base Price. This price will be the cost for the Base Occupancy/Users (from Products Details) to use your Product. Example, if the Base Occupancy/Users you entered for the Product in the Product Wizard is 2 people and the price for 2 people is $ per day, enter $ here.; Enter the Extra Adult Charge. This charge is a per diem rate for any adults over your Base Occupancy/Users, up to your Capacity. For example, if your Product Base Occupancy/Users is 2 and Capacity is 4, then any 3rd or 4th adult using the Product will be charged the Extra Adult charge daily. Example - $20.00 per day Enter the Extra Child Charge. This charge works exactly as the Extra Adult Charge. Example - $5.00 per day.; Click Continue; If you do not complete page 1 of the Rate Wizard correctly the system will give you an error, return you to page 1 and highlight the fields to be corrected.; Using the examples above the following page will appear to confirm your information; Click Complete; You will receive a message that "Changes have been made" and to confirm the changes. This is a last step review prior to loading your rates. Review the rate and click Save Changes.; To Return to the Rate Page click on Rates on the toolbar or click on the Rate List tab. 7.5 Loading Non-Tiered, Discounted Rates These rates are the same every day of the week the Product is sold for, but there are multi-night discount options available to the Supplier. Using the Discounted rates tool gives you a means of providing an incentive to consumer to use a Product over a longer period of time by setting benchmark time periods and then pro-rating a discounted rate over the life of the reservation. Discount Example 1: A Lodging Supplier provides an incentive to a consumer to stay extra nights over and above 1 night. Note - the discounts prorates: A 1 night stay is = $ / reservation; A 2 night stay is / night (prorated to include the first night = $ / reservation (10% prorated discount);

36 A 3 night stay is / night (prorated to include first 2 nights) = $ / reservation (15% prorated discount) etc. Discount Example 2: A Lodging Supplier provides an incentive to a consumer to stay 4 nights by giving them a 15% discount on all nights when they stay 4. This would be done on the Rate Wizard as follows: 1st night: $ guest will be charged $250 + taxes for this 1 night stay; 2nd night: $ guest will be charged $500 + taxes for the 2 night stay; 3rd night: $ guest will be charged $750 + taxes for the 3 night stay; 4th night: $ guest will be charged $850 + taxes for the 4 night stay (15% prorated discount). To load a non-tiered, discounted rate: Start the Rates Wizard by clicking the Rate Wizard tab on the Rates page of the Supplier Control Panel; Create a Rate Name using a protocol that you can standardize. You will need to identify your rate from a list once all your rates are loaded so consistency and logical names will assist you in this. Example A unit that charges $100/night Mon. through Fri. & $150/night on Sat. & Sun. 100M-F150Sa-Su. Note: Calendar Views will only display the first 15 characters of a rate name.; Enter the Base Price. This price will be the cost for the Base Occupancy/Users (from Products Details) to use your Product. For example, if the Base Occupancy/Users you entered for the Product in the Product Wizard is 2 people and the price for 2 people is $ per day, then enter $ here.; Enter the Extra Adult Charge: This charge is a per diem rate for any adults over your Base Occupancy/Users, up to your Capacity. Example, if your Product Base Occupancy/Users is 2 and Capacity is 4, then any 3rd or 4th adult using the Product will be charged the Extra Adult Charge daily of $20 per day; Enter the Extra Child Charge: This charge works exactly as the Extra Adult Charge. Example - $5.00 per day.; A new section appears asking you "What is the longest duration that qualifies for a multiple night discount?" In other words, the system wants to know if you will be offering a discount for staying 3 nights, 4 nights, 10 nights? If you offer no further discounts after 4 nights (as in our example #2 above) then enter "4" here. If you offer a discount at 3 nights and another at 1 week, enter '7' here.; Using your business rules enter a number using the pull down option; Click Continue; If you do not complete page 1 of the Rate Wizard correctly the system will give you an error, return you to page 1 and highlight the fields to be corrected.; Based on Example 2 above, the following page will appear. Note - the Base Rate is in each of the 4 Price fields. You must now edit it to apply your discount. This image shows the discount as it applies in Example 2 above.

37 Click Complete; You will receive a message that "Changes have been made" and that you should confirm the changes. This is a last step review prior to loading your rates. Review the rate and click Save Changes; To Return to the Rate Page click on Rates on the toolbar or click on the Rate List tab. Loading Tiered, No-Discount Rates These rates vary by the day of the week the Product is sold for, but there are no discounts to the consumer for multiple night stays. Using the Tiered Rates tool gives you the power to direct consumers to days/dates that you wish to increase business on by driving them to a lower-cost Product. The most typical examples of Tiered Rates are weekend/midweek rates. To load a tiered, no-discount rate: Start the Rates Wizard by clicking the Rate Wizard tab on the Rates page of the Supplier Control Panel Select a Rate Name using a protocol that you can standardize. Enter the Base Price. This price will be the cost for the Base Occupancy/Users (from Products Details) to use your Product. Example, if the Base Occupancy/Users you entered for the Product in the Product Wizard is 2 people and the price for 2 people is $ per day, then enter $ here. Enter the Extra Adult Charge: This charge is a per diem rate for any adults over your Base Occupancy/Users, up to your Capacity. Example, if your Product Base Occupancy/Users is 2 and Capacity is 4, then any 3rd or 4th adult using the Product will be charged the Extra Adult charge daily. Example we will use $20.00 per day Enter the Extra Child Charge: This charge works exactly as the Extra Adult Charge. Example - $5.00 per day Where the system asks "Does the Rate change depending on the Day of the Week?" click Yes. Where the system asks "Do you offer a discount for multiple days/nights?" click No Click Continue If you do not complete page 1 of the Rate Wizard correctly the system will give you an error, return you to page 1 and highlight the fields to be corrected. Using a $ Base Price, the following will appear: In order to make this a midweek/weekend rate it must now be edited. Click on the rate fields you wish to change and type in the desired rate for that day of the week.

38 When complete, your tiered rate may appear as follows: Click Complete You will receive a message that "Changes have been made" and that you should confirm the changes. This is a last step review prior to loading your rates. Review the rate and click Save Changes To Return to the Rate Page click on Rates on the toolbar or click on the Rate List tab 7.6 To load a tiered, discounted rate: These rates combine the flexibility of tiered rates with the added value of offering a discounted rate. Start the Rates Wizard by clicking the Rate Wizard tab on the rates page of the Supplier Control Panel; Select a Rate Name using a standardized protocol. You will need the ability to identify your rate from a list once all your rates are loaded, so ensure the name is logical names to assist you. Enter the Base Price. This price is the cost for the Base Occupancy / Users to use your Product. Example - if the Base Occupancy / Users you entered for the Product in the Product Wizard is 2 people and the price for 2 people is $ per day, then enter $ here. Enter the Extra Adult Charge. This charge is a per diem rate for any adults over your Base Occupancy / Users, up to your Capacity per room. Example - if your Product Base Occupancy / Users is 2 and Capacity is 4, then any 3rd or 4th adult using the Product will be charged the Extra Adult charge daily. In this example we will use $20.00 per day. Enter the Extra Child Charge. This charge works the same as the Extra Adult Charge. In this example we will use $5.00 per day. When the system asks "Does the Rate change depending on the Day of the Week?" click Yes. When the system asks "Do you offer a discount for multiple days/nights?" click Yes A screen will appear asking you "What is the longest duration that qualifies for a multiple night discount?" The system wants to know if you will be offering a discount for staying 3 nights, 4 nights etc. If you offer no further discounts after 4 nights, then enter "4". If you offer a discount at 3 nights and another at 1 week, enter '7' here. Click Complete Note: If you do not complete this page of the Rate Wizard correctly, the system will return an error, return you to page and highlight the fields to be corrected. Using a $ Base Price, the following will appear:

39 To make this a midweek / weekend rate it must now be edited. Click on the rate fields you wish to change and type in the desired rate for that day of the week. To avoid confusion we will repeat this for every Fri. & Sat., regardless of 1, 2, 3 or 4 night stays. When tiering is complete, your tiered rate chart may appear as follows: It's now time to enter your Discounted Rates for multiple day stays. In this example we will use a 15% discount. Using this example your rate chart will look like this: Click Complete; You will receive the message, "Changes have been made" and that you need to confirm the changes. Review the rate and click Save Changes; To Return to the Rate Page click on rates on the toolbar or click on the rate list tab. 8. Rate Types Published Rates: The Published Rate is the rate that a Supplier creates when they Set Up Rates using the Rates Wizard. It can be considered the 'default' rate that is used for a Product and is the rate that the public will see when purchasing the Product. Derived Rate: Derived Rate is a generic term for any type of rate that is based on a Published Rate and is created using the Rate Optimizer. Types of derived rates are Net Rates, Wholesaler Rates, Private Rates as well as Optimized Published Rates. An Optimized Published Rate is a useful tool for offering discounted Product through, for example, your own Supplier web site.

40 Price Control: Derived Rates provide your Resellers with the flexibility of Price Control. Price Control is the ability for the Reseller to change the selling price for a product and is a required aspect of such features as selling Packages. As the Supplier you will control who has Price Control and who does not by defining your Resellers with Channel Restrictions. Resellers with Price Control must still meet your minimum rate (Net Rate) required for each Product they sell. Discounted Published Rates: These rates are created in the Rate Optimizer and are considered a type of Derived Rate as they come from an existing Published Rate. They are often used to sell distressed inventory through your own Reseller channel, to build Discount Packages or to promote Internet Pricing off of your own site. They should not be confused with Net Rates which are used for Wholesale and Distributorship sales. Discounted Published Rates that are created specifically for Packaging do not need to be discounted in the Rate Optimizer. The discount amount in the Rate Optimizer may be set at "0" for these rates as they will be reduced at the Point of Sale with the Package. Net Rates: A Net Rate is the amount of money that a Wholesale or Distributorship Supplier demands to receive from a Reseller for a Product. Net Rates are created using the Rate Optimizer. Net Rates are also known as Wholesale Rates, Distributor Rates, etc. Example of a Net Rate scenario: A Supplier has an agreement with a Reseller to sell Product for them. The Supplier states they must receive $90.00 per night for the Product. This $90.00 is their "Net Rate". The Reseller has a markup of 15% on the Net Rate. This means that the Reseller will sell the $90.00 Product to the consumer for $ ($90.00 x 115%). The Reseller will then remit to the Supplier a Net amount of $90.00 per Product night sold and retain their markup of $ Net Rates are set up using the Rate Optimizer and are a type of "Derived Rate". Net Rates are applied to Sales Channels using the sales channels you are permitting for Product in the Channel Restrictions section of Attributes. Example - you set-up a Net Rate that is 10% less than the Published Rate for "Sales Channel A" but another that is 15% below the Published Rate for "Sales Channel B". Sales Channel "A" & "B" may be Reselling the Product to the consumer at the same price because of different markups, you will receive different dollar amounts back from each because of their individual Net Rates you offered them. Net Rates are not published to the public and are designed primarily for use in conjunction with a markup on the Reseller end. A Derived, Published Rate may be used as a cost-to-consumer rate in order to discount rates for distressed inventory as well as building Packages and the like. Derived, Public rates must be sold through the Supplier's own Reseller Channels 9. Rate Optimizer The Rate Optimizer is a feature designed to allow Wholesale and Distributorship Suppliers to provide inventory to Resellers at discounted wholesale rates - or Net Rates - based on Published Rates created during the set-up. It is a time-saving tool that streamlines the Rate Channel / Sales Channel functionality. The rates that can be created in the Rate Optimizer are: Discounted Published Rates & Discounted Net Rates. 9.1 Set Up Net and Discounted Published Rates Note: Prior to setting up Net Rates in the Rate Optimizer you will need to complete the following: Completely set-up at least one Product to be sold; Provide that Product with at least one Sales Channel using the Channel Restrictions feature of Product Attributes a. To set up a Net Rate in the Rate Optimizer From the Rates page click on Rate Optimizer above the Rate List; The following screen will appear; Click on Sales Site to choose the Channel through which you would like to offer this Net Rate. The names that appear in the pull down will correspond with the Rate Channels you chose for your Products in the Attributes section of My Products Table. Note: The Sales Site you choose must be set up to accept Net Rates. This is a step the Reseller takes by contacting the Inntopia Support team.; Enter the amount, as a percentage of your Published Rates, that you wish this Sales channel to receive as a discount. This percentage will be deducted from your Published Rate(s) to become the Net Rate(s) for that Channel.; From the Rate Type pull down select Net Rate;

41 Under Apply to Existing Rates determine if you wish to have this Net Rate apply to all rates that are currently loaded in the system ("Yes") or if you wish to apply it only to rates that are loaded from the current date forward ("No"). Choose Yes or No to continue. Note: The 'Yes/No' option is only valid during the Setup process for a Derived Rate. Once you have chosen to apply to Existing Rates, this discount will apply to all rates that previously existed in the system until you either remove the rate or change the discount rate to "0%". Click Add to complete the process; The window will change to reflect your current Net Rate(s) as below: Note: Differing sales contracts or markets may require multiple & different Net Rates for different Resellers. You may set up as many Net Rates as you have Sales Channels established. In the example below, the Supplier is selling the product through their own website at a discounted rate to the consumer. b. Edit Net and Discounted Published Rates The following items can be edited in the Rate Optimizer: Discount Percentage for a Sales Site; and Rate Type - Published or Net Rate. Note: Not all properties of a Derived Rate can be edited. The following items cannot be edited in the Rate Optimizer: Apply to Existing Rates; and Remove a Sales Site from the list Net Rates in the Optimizer are measured as a percentage of your Published Rate. If you need to edit the net rate dollar value you can do this using the Rate Channel Feature of Edit A Rate by;. Click on the Discount Box that corresponds to the Sales Channel you wish to edit; Overwrite the existing discount amount with the new amount; Click the button that corresponds to the Sales Channel; and Click either Rate List or Rates on the toolbar to exit the Rate Optimizer. If you wish to editing a Rate Type for a Sales Site in Rate Optimizer; Click on the Rate Type pull down that corresponds to the Sales Site you wish to edit; Note - Remember applying a Net Rate to a Sales Site requires the Sales Site to be set-up to accept Net Rates. A Reseller must Contact the Inntopia Support Team to have their account set to accept Net Rates. A Discounted Published Rate is the rate that the consumer or CRS Reseller sees. This is not an appropriate rate for a Markup reseller to whom you wholesale a Product without making arrangements with the Reseller. Choose either Net Rate or Published Rate; Click the button that corresponds to the Sales Channel; and Click either Rate List or Rates on the toolbar to exit the Rate Optimizer c. Removing a Net Rate or Discounted Published Rate in Rate Optimizer Click the Discount Box that corresponds to the Sales Site to remove the Derived Rate for; Change the Discount amount to 0%; If you want to provide a Published Rate to that Sales Channel: Ensure Rate Type is set to Published; If you want your existing published Rate to be treated as a Net Rate by the Sales Channel: Ensure Rate Type is set to Net; Click the button that corresponds to the Sales Channel; and

42 Click either Rate List or Rates on the toolbar to exit the Rate Optimizer. 10. Rate List The Rate List is an overview of all Rates that are currently loaded in the Supplier Control Panel, including those which are not associated with any Products. Note the components of the example list below: From the Rate List you can: Edit a Rate - This includes all aspects of the rate including the Rate Channel, Rate Name, Rate Discount Method etc. From here you can also review which Products are currently using the Rate.; Use The Rate Channel to view and edit Derived or Optimized Rates; and Remove or Delete a Rate completely from the Inntopia system Edit a Rate You can Edit a Rate from the Rate List at any time. Editing a Rate will affect all of the Products (Items) using the Rate. Check the Items Using This Rate section of the editing screen prior to making any changes to ensure you are only updating Product(s) you wish to. Rates may also be edited from the My Products Table using the Quick Overview Feature. Not all of a Rate's properties can be edited from the Edit Rate feature. Some properties are permanent and can only be changed by Setting Up a New Rate with the desired properties. Items you can edit with the Edit Rate feature: Rate Channel (Edit an Optimized Rate) - see Rate Channel; Rate Name; Price Per Day; Multi-Day Discount Method; Extra Adult Charge; and Extra Child Charge. Items you cannot edit with the Edit Rate feature Rate is a Tiered Rate or Non-Tiered Rate; Rate is a Discounted Rate or Non-Discounted Rate; and Rate Type as it will always appear in this field as either a Published Rate or a Net Rate depending on the Rate Channel you are viewing - see Rate Channel. To Edit a Rate from the Rates List: Click the Button that corresponds to the Rate you wish to change; Click the field you wish to change, or use the pull-down menu to make changes; When you are finished click Save Changes; Confirm your changes; and Click on Rate List in the upper right-hand corner of the screen to return to the Rate List Edit a Product Using Edit a Rate Feature You can also edit a Product from the Edit Rate feature. When you edit a Product here, you will be redirected to the Product Information screen on the Products page. To Edit a Product here; Choose the Rate you wish to edit; Under Items Using this Rate click the link to the Product you wish to edit; The Product Information Screen appear to allow you to make the necessary changes; Complete your changes & click Save Changes; and

43 To return to the Rate List features click Rates on the toolbar The Rate Channel as a reviewing tool The Rate Channel is "a means of viewing the Sales Channels for this rate and their Net Rate values in dollars". When you create a derived (or Net) Rate using the Rate Optimizer, you are creating a rate that is discounted from your Published Rate and is applicable only through Sales Channels that you define in the Optimizer. This rate is discounted on a percentage (%) basis. When you are dealing with multiple Net Rates this can become confusing, so the Rate Channel allows you to view a Published Rate and every Net Rate that is derived from it in real dollars. The example below shows a Published Rate viewed in the Edit Rate feature & the Net Rate viewed in the Edit Rate feature, using the pull-down to choose an applicable Sales Channel. Note the difference in rates for each day but the Extra Adult and Extra Child charges have not been discounted. This particular rate is a tiered rate that does not have a multiple day discount applied and is selling through this Sales Channel at a Net Rate of 10% off the Published Rate. A Published, Tiered/Non-Discounted Rate The Net Rate after an applicable Rate Channel is selected. A Net, Tiered/Non-Discounted Rate The Rate Channel Feature as an Editing Tool Rate Channels also provide you a means of editing the Derived Rates you created in the Rate Optimizer without having to work the numbers backward to determine percentages. Example - a Product has a Published Rate of $ & you set-up a Net Rate discount of 10% ($10.00), equally a Net Rate of $ To increase this Net Rate by 2.5% to meet rising fuel costs can be complicated in the Optimizer. Rather than working with the Optimizer to change the % discount rate, simply calculate 2.5% of $90.00 ($2.25) & use the Rate Channel pull-down to see and edit the daily optimized rate for that Channel. The new rate you enter here will override the existing 10% discount in the Optimizer. Note: Net Rates created for Sales Channels in the Rate Optimizer apply to ALL rates using that sales channel. Editing a Net Rate from the Rate Channel feature will only override the Net Rate for products using that rate. All other Net Rates through that sales channel will remain at the discount set in the Optimizer unless you either edit the discount in the Optimizer, or edit each Published Rate's Net Rates using the Rate Channel feature.

44 Using the example screen shots above, note the edited rate for Midweek nights (Sun-Thursday) Removing or Deleting Rates Removing or Deleting Rates is an important step to ensure you keep your Rate List clean and organized. Unlike the My Product Table, the Rate List shows all rates that are loaded into the system and does not have an option for viewing only those that are active or have a Product associated with them. There are 2 important steps to address prior to deleting a rate from the system. 1. You must ensure that there are no Products/Items using it in the system.; and 2. Regardless of whether or not you intend to keep the Product Active, you must set-up a new rate as a replacement for the Rate you will delete or have an alternate rate already set-up to use. Overwriting a rate is the only way to remove it from usage by a Product. Note: You cannot remove or delete a rate that is currently being used by a Product To check for and remove Products/Items using a rate in the system from the Rate List Step 1 - Click the button that corresponds to the Rate you wish to check; Under Items Using This Rate check to see if there are any Items listed; If there are items listed, note them and click Close This Window and continue with these directions; If there are not items listed, click Close this window and follow the directions in Step 2; Once you have noted the Products/Items using this rate, click Products on the toolbar; On the My Products Table locate the Product that is using the rate. If you cannot locate the Product click View All Products below the table to view Products that are currently inactive but may be using the rate.; Under Rates/Avail click on the pull down that corresponds to the Product you wish to change; Highlight and click Load Rates & Availability; Follow the steps in the Load Rates and Availability section using the replacement rate so that the new rate overwrites or replaces all date ranges that currently use the rate you are deleting.; Repeat this as necessary for all Products using the rate to be deleted; When you are finished, click Rates on the toolbar to return to the Rate List; Click the button that corresponds to the Rate you wish to check and make sure there are no Products listed under Items Using This Rate. If there are still Products listed you may need to look more closely at the calendars for each and determine which specific dates the Product is using the rates for or you may overwrite a large date range and reload other seasonal rates; and Click Close This Window. Step 2 - Note: Once you delete a rate it cannot be recovered. Once you have completed Step 1, go the Rate List; Click the button that corresponds to the Rate you wish to remove/delete; The system will update automatically without confirmation and return you to the Rate List; and Ensure the Rate has been removed from the List.

45 11. Company The Consumer and Your Company Information Most of the information and settings you enter into the system are visible to the Consumer. It is important to know what the consumer sees as they book online or finished a transaction with a CRS. Although the layout of the information and page is done automatically by the Inntopia system, the data itself is yours as you entered it, and you are responsible for it's accuracy as it relates to content, spelling, grammar and representation. The Company Page information are prominently displayed to the Consumer at almost every stage of the online booking process. This information is also visible on the confirmations that are ed to consumers following a transaction, as well as on subsequent "cancellation" and "modification" forms sent to the consumer Company Page and Account Wizard Information On the Company Page, some Amenities are visible to the consumer during the booking process, Company Info shows up during the booking process and on Guest Confirmations & Policies are displayed at the end of the Online Booking process, as well as on the Guest Confirmation . The New Account Wizard info displays on booking screens as contact info on the Guest Confirmation. The info entered in the Wizard can be edited using the Company Page.

46 11.2 Consumer Searches & Company Information After an online search is conducted, the Supplier's information and the Product information are displayed to the Consumer. The Supplier information is sourced from the New Products Wizard and the Company Page & the Product information is sourced from the Product Wizard, Rates Wizard and Photos Page. Anywhere your Supplier Name is displayed during the online booking process it acts as a hyperlink to your Supplier Information from the Company Page. The Photos are all from the Photo Page 11.3 Consumer Bookings & Company Page Information Once a consumer has chosen your Product and is viewing their Itinerary, they have the option to click on the link back to your Supplier information. As a Consumer finishes a transaction, your Policies from the Company Page are presented for Agreement.

47 The confirmation a consumer receives contains links to the same information they were able to view online and displays your Policy information from the Company Page Set Up New Company Details Company Details explain your check-in policies, credit cards you accept, contact information etc. The Company Details you set-up on the Company page are: Company Attributes - These are different from Product Attributes. They address items that are generally applied to your Supplier Company, as opposed to Product Attributes which apply at the Product Location level to individual units. Company Attributes also provides you with a click link to the Photos Page so you can upload, edit and manage your Company, Property & Unit level photos. Company Information - These fields provide further details about your Company such as Contact Information, Driving Directions, Descriptions, etc. Company Policies These tell CRS and consumers what your rules are regarding check-in/out, children, pets, payment etc. This section also allows you to create a Payment Schedule using the Deposit Schedule Wizard. To begin setting up your Company Details click Company on the toolbar. a Company Attributes Company Attributes are similar to Product Attributes in that they help you note what it is that makes your company different. They are items that help to define the unique properties of a Company. Using Inntopia's Advanced Search Option, CRS staff and online consumers are able to clearly define the Company and Product they are looking for. Company Attributes allow you to make your Company stand out among others during an Advanced Search All Attributes are important to search and sales tasks of the Inntopia system and the CRS staff. Some are searchable by the Advance Search Feature (listed below in Red) and others are all part of your Company's presentation to the Consumer. While the non-searchable Attributes do not help the consumer find your property initially, they are a critical part of the sales presentation. Most Attributes are made up of a series of Feature Codes or Category Codes that help best define your Company. These are chosen by checking the box that corresponds to your code of choice. Some Attributes are not codes and require you to enter values such as a "AAA" rating or the number of a specific item on the property (ie: Apartment units). Note: "The more the merrier" is not always the case. Don't use too many amenities as it may confuse a consumer and cause issues down the road. Items that you will have the option to define under Company Attributes are noted below. Under each attribute, select those that are relevant, click Submit Changes & Close the Window. Accepted Cards - Allows you to choose which Credit Cards you as a Supplier accept.

48 Architectural Style - Define your style: Art Deco? Modern? High Rise? Attraction Category - Note the large attractions nearby that helps you sell your Company? Meals Offered - Meals, Snacks, Tea etc. Brand Category - Deluxe, Budget, Moderate etc. Business Services - Business center etc. Property Info The number of rooms, the year it was built, what is the "AAA" rating. Personal Services Offered - Butler service, Salon or Spa services. Pets Policy Code - Clarify the types of animals, if any, that you allow. Physically Challenged Feature Code - Visible emergency alarms for the hearing impaired etc. Property Amenity - Pool, bell service etc. Location Category Codes - Explain where in the city, or area, you are ie: waterfront, slope side etc. Property Class Type - Inn, Hostel, a full-service Resort etc. Recreation Service Type Explain about the bike trails in the area, distance to the golf courses, or what days the fitness center is open etc. Reference Point Category Code - Distance from the local Church, the supermarket, boat dock etc. Security Feature Code - Let guests know what measures you have taken to make your facility secure ie: locked lobby door. Segment Category Code - Another way of defining your Brand Category. Points Of Interest - A pull down shows consumers how many miles you are from major points of interest. You may add multiples. - Enter the distance (in miles) from the point of interest; - Use the pull-down to enter the directions from the Point of Interest; - Enter the name of the Point of Interest; and - Categorize the Point of Interest choosing from the following list below; - Click Add; and - Click Close the Window. On-Site Facilities - Enter the Facility Name (ie: Day Spa) and then choose a category for the facility from the following list, enter a description, the hours of operation & click Add Facility. Local Transportation Options - Outline what your guests options for travel are without a vehicle of their own. Complete the information for taxi services, subways, limousine companies etc. Scroll down the list & add information for those types of transportation you have information for ie: Hotel shuttle, Limousine (Limo), Taxi, Bus etc., enter the hours of operation & any special instructions such as shuttle pick-up point, enter the oneway costs (Note: Be sure to keep items such as 3 rd party costs up to date to help avoid customer service issues), select Edit & click Close the Window.

49 Personnel - This item is used for internal purposes to allow Inntopia & TBC staff to see who to contact for specific issues. The default value is the person who's information you entered when you set-up your New Account. Enter the staff members' First and Last names, contact address for that person & the Staff Members' Position & Location lists below; 11.5 Company Information Company Information is the contact details and descriptions that are needed in the system for CRS Agents & consumers. Most of the fields in this section are self-explanatory with the possible exception of the following: Description - Enter a detailed description of your Company here. This field should include any and all information that is important for the CRS or consumer to see. Remember that policies and other elements will appear in other areas so you do not need to repeat them here. Short Description: The Short Description is specifically intended for use by InntopiaPlus customers for sending a description to the GDS System. It is limited to 128 characters in length and should be clear and concise. Description of Your Location This describes places that a Product is near( near town, ski lift, golf course, etc) and should include anything that a guest should know about, but is not physically part of the property. This is limited to 64 characters and is also primarily used for InntopiaPlus users and the GDS System Company Policies This section allows you to define your operational parameters - the guidelines for the CRS and Consumers. Policy definitions and descriptions can be extended to apply to most business types. These policy fields do not drive Inntopia functionality as they are text fields that will be viewed and referred to by the CRS or Inntopia Online consumers as text. From this part of the Company page you can also Create or Update a Deposit Schedule so that the system knows how you wish to receive advance deposits and payments. Note: for all Products with the exception of accommodation, Tourism BC collects full payment at time of booking & the fee is non-refundable. To edit a field under Company Policies on the Company page Click the edit link that corresponds to the item you wish to add/change; Enter or Edit the information in the Text field; and Click &. a. Deposit Schedule Wizard Deposits are the money you receive as payment for your Product(s), whether that payment is taken by the CRS or by an online booking engine. Deposit Schedules are rules, based on dates, that determine how much money you will receive for the booking at the time of booking and when you will receive the final balance due. You may also set up Tiered Deposit Schedules to take initial payment, interim deposits and final payment in as many tiers as you feel appropriate. The timing on payments can be worked from date booked or arrival date. The Deposit Schedule Wizard allows you to set up schedules that can vary by Sales Channel so that different Resellers or web sites collect payment differently. This allows flexibility in supplying a Product to a Reseller who may not be able to be as flexible as you would like with their business rules. Prior to setting up Deposit Schedules for individual Channels, you will need to use the Channel Restrictions feature of the Product Attributes to define your Sales Channels. To set up a Deposit Schedule for multiple sales channels, follow the steps below with the added step of choosing a Sales Channel from the Reseller pull down menu on the top left of the pop up window. If you are not using multiple Sales Channels you can set up a Default Deposit Schedule that will be applied to all Resellers the way any of your other business rules would.

50 To Create a Default Deposit Schedule in the Company Policies Page Example - we will create a Deposit Schedule that requires 50% of payment to be taken at the time of booking, with the balance due at 7 days prior to arrival. Click on Create/Update Deposit Schedule on the Company page; The following screen will appear: Under Add New Schedule, enter the date you would like to start using this schedule in the Effective Date field. If you would like today to be the effective date, skip this step. Note: Deposit Schedules are date sensitive. Once you ve established an effective date schedule it will be in effect for all reservations checking in after that date, up until the effective date for the next schedule (optional). Under Final Payment Due you must determine if you would like to measure your scheduled deposits to be taken 'x' number of days prior to arrival, or 'x' number of days after the day the booking is made. The default option is Days Prior to Arrival. Use the pull-down menu to choose either Days Prior to Arrival or Days After Booking. Enter the number of days you would like to apply to this rule next to the pull-down menu under Final Payment Due. Click & the pop-up window will change to appear as follows: You now have the opportunity to add a second element to the rule. The first element, Balance Due 7 days Prior to Arrival, is shown in the bottom section of the right side of the window. In the upper section you will determine when your initial payment(s) will be taken.; Under Amount in the pull down you have the option of collecting deposit payments based on a % of the entire cost of the booking, a flat fee or a preset number of nights/days. For this example, we will choose a percentage of the entire cost of the booking.; From the pull down under Amount choose %; In the text box under Amount enter the value for the percentage you would like to collect. This can be a whole number or can be a decimal (eg 5.5). For our example we will enter "50"; Under When Due you must again determine if you want to calculate by Days After Booking or Days Prior to Arrival. Use the pull down menu to choose either.; In the text box under When Due enter the number of days (whole numbers only) to apply to this element of the schedule. Note: If you would like the deposit payment to be due at the time of booking, enter "0" during this step.; Click & the pop-up window will again update to appear as follows:

51 In the example screenshot above there is an opportunity to add tiered deposit schedules ie: 10% at the time of booking, 40% 30 days prior to arrival and then the 50% balance due 7 days prior to arrival. It would look as follows; 12. Users Users are persons within your organization who have access to your Inntopia Accounts. They have their own login ID, passwords and whatever privileges/restrictions you grant them. The initial User set-up is done when you Set-Up a Supplier Account using the New User Wizard. The person completing the Wizard will become the initial User and administrator and will enter other Users into the system. Users are then set up individually so that one user may have full access to the entire system, while another may have access only to a portion of it ie: Company information and Rates. You will need to determine who has access to what based upon their functions within your organization Enter Additional Users Cick on Users on the Toolbar; The User Account Administration screen will appear as follows; Click Add User Account under Create a New User Account; The following screen will appear. Complete the form for the new user and note the information as you will need it to grant privileges later. Click Add User Information;

52 A Congratulations! message will appear; Click the Edit User Permissions button or Users from the Toolbar; You will be returned to the User Account Administration Screen; The New User has been successfully added to the Account Grant Privileges to New Users Under Grant Access Privileges to an Existing User From the User Account Administration Screen, enter the Username under UserID Check the boxes that correspond with the areas of the Supplier Control Panel you wish to grant access to for the User Click Add to the right of the check boxes The UserID appears under the upper Edit User Privileges section The User has successfully been granted privileges Example showing several different users with different privileges granted Edit Privileges for Existing Users Under Edit User Privileges From the User Account Administration screen, locate the UserID you wish to Edit and make the appropriate changes; and Click the corresponding Edit button to the right of the check boxes and the User Privileges have been successfully edited Change a User Password Any User, regardless of privileges can only change their own password. Login to the User Account you wish to change the Password for from the Inntopia Login Screen; Go to the Users page link on the toolbar; In the Edit User Privileges section, click Change Password under the UserID. In the pop-up window, enter the new password information and duplicate information. Click Save Changes; and Click on Login to log back into your User Account with your new password. 13. Home 13.1 Home Page Overview The Supplier Control Panel Homepage is an important feature as it provides a window into recent activity through your Sales Channels. This page is automatically updated any time one of your Sales Channels makes, cancels or updates a reservation. It also provides you with a summary of reservations arriving in the next 7 days.

53 13.2 New Reservations The Inntopia system automatically notifies you any time one of your Sales Channels makes a reservation for your Product(s). Your notification will be received via notification for your records and electronic posting in the New Reservations section of the Inntopia Supplier Home Page. The notification you will receive will be sent to the address you specified when you Set-Up Your New Account. You will also be made aware of new reservations by postings on your Supplier Home Page. New Reservations are posted to the Home Page in real time under the New Reservations heading. These reservations will only be seen when you refresh the home page. Using the View New Reservation Details feature of the Home Page allows you to view the details of a New Reservation and make changes to the Reservation as well. Example of the Supplier Home Page with the New Reservation Section 13.3 View New Reservation Details Viewing reservation details from the Inntopia Home Page allows you to review and acknowledge New Reservations in one spot, on your Home Pag. To view the details of a reservation; Click on the corresponding Guest Name you wish to View under the Guest heading. There you will see such information as: Full Guest Info, Special Requests, Booking Agent, Payment Type and Method, Special Agent Notes on the Reservation etc. When you are finished click 13.4 Edit New Reservation Details Note: A Supplier may only Edit New Reservations in the Reservations Details Screen for which they have processed the payments themselves ie: for Tourism BC this will be the Lodging Suppliers. You may also add your own confirmation number to the reservation. This is a helpful tool when you are using a separate Property Management System for tracking your reservations internally. Adding your own system's confirmation number allows you to easily reconcile between programs. To add this number; Under New Reservations on the Home Page, click on the Guest's Name under the Guest heading that corresponds to the Reservation you wish to edit.; In the Your Conf # box, enter in your identifier.; Click &. Additional editable items are shown in the pull-out image below.

54 Note: Approach changes to Reservations through this screen cautiously. While the screen does allow for changes to the Reservation, this screen will not update changes to the cost of the Reservation to the guest in the Inntopia system. You will need to process these through alternate means Acknowledge a New Reservation Each new reservation on the Home Page has a corresponding Acknowledge button. You are required to acknowledge all Reservations within 24 hours as a means of ensuring you are kept up-to-date on all transactions on your Product(s). To do this; Under New Reservations on the Home Page, click the Acknowledge button that corresponds to each reservation. OR From the New Reservations section on the Home Page, under the Guest heading click on the Guest's Name that corresponds to the Reservation you wish to view.; In the Reservation Information Section of the Reservation Detail Screen the box next to Acknowledge; Click &. If you fail to Acknowledge new reservations within 24 hours of their posting on your home page, you will receive another each 24 hours advising you of reservations you need to acknowledge. The will contain a link to the Inntopia Login Screen, where you can login to your Supplier Account and Acknowledge the Reservation Cancel a New Reservation In some cases, where the Sales Channel is no longer in communication with the consumer, you may wish to cancel a reservation from your Home Page. You will need to Acknowledge the New Reservation before you can cancel it. Note: Approach canceling reservations through this screen cautiously. Any changes to the reservation from this screen will not affect payment processing to the consumer. Depending upon the Settlement Rules you have established with the Reseller, you will need to process payment refunds / discounts or additional charges, plus any cancellation fees yourself or have your Reseller process them on your behalf. To do this; Under New Reservations on the Home Page, click on the Guest's Name under the Guest heading.; In the Reservation Information Section of the Reservations Details Screen the box next to Acknowledge; Click Acknowledge will change to display Cancel the box next to Cancel; and The following warning message will appear Click to return to the Reservations Detail screen; To continue and cancel the reservation;

55 Click to continue and cancel the reservation; Click to return to the Home Page; To continue without canceling the reservation; Remove the from the box next to Cancel; and Click to return to the Home Page. Example of the Supplier Home Page with New Cancellations Section The Inntopia system automatically notifies you any time one of your Sales Channels cancels a reservation for your Product(s). Your notification takes place the same way as a New Reservation. To view the details of a cancellation; When a cancellation occurs through a Sales Channel, the Supplier system does not automatically return the Product to inventory. The Supplier must review each cancellation & decide to either return or not return the inventory; Under Return to Inventory column, click Yes to return the Product to Inventory and make it available for future bookings. Note: once the cancellation is Acknowledged, the inventory will immediately be available. OR Under Return to Inventory column click No to keep the Product out of Inventory, thereby not making it available for future bookings. Note: if you do not return a Product to Inventory, that inventory will not longer be available Upcoming Arrivals From this section of the Supplier Home Page you can view the details of upcoming reservations, arriving within the next 7 days. Example of the Supplier Home Page with Upcoming Arrivals Section Blown-Up In the image above, you can use this feature for an at-a-glance overview of upcoming reservations, or you can click on each individual reservation to see the details. To view the details of a reservation; Click on the Guest Name under the Guest heading. You can view information on;

56 Full Guest Info; Special Requests; Booking Agent; Payment Type and Method; and Special Agent Notes on the Reservation etc. When you are finished click 13.8 Account Information All Inntopia Web Pages, including the Home Page, contain the page header where you will find Account and User information to either view or edit. In the header you can: Confirm if your Supplier Account is Active/Inactive; Confirm which User is currently logged into this session and Change the User Password; Confirm the Account you are Logged Into and Change Accounts; and Confirm the Account ID number. Example of the Supplier Home Page with Account Information Blown Up Account Inactive/Active tells you whether or not your account settings have been reviewed by the Inntopia team and deemed ready to go. When you first Set Up a New Supplier Account in the system, this section will state Account Inactive. To activate your account you will need to Contact the Inntopia Support Team. This information is visible on all Inntopia screens as part of the web page header. Note: Activating your Account is only one of many steps required to make your Products available to Resellers and online consumers. Login Information is provided on every screen so you can be sure of which account you are logged into when making changes to your Supplier and Product information. User Information tells you what User you are logged in as from your choice of authorized Inntopia Users. The User Change Password allows you as the User to change your login password. To change this; Click on the Change Password hyperlink and the following screen will appear; Confirm the Username you want to change; In the Existing Password section, enter the Password currently used by this User; In the New Password section, enter the New Password for this User; In the Confirm New Password section, re-type the New Password for this User; Click Account section displays the name of the Supplier Account you are logged into. The Account/Change will appear if you have multiple Supplier Accounts. This section allows you to change which account you are currently logged into. To Change which Supplier Account you are currently logged into; Beside Account in the upper, right-hand corner of any Inntopia Page click on the Password link; The following screen will appear;

57 From the Select An Account to Manage pull down choose the Supplier Account you wish to work with; Click ; and You will be redirected to the Home Page for the Supplier Account you just logged into. Account ID tells you the six-digit Account number for the Supplier Account you are currently logged into. This number is useful for internal tracking, differentiating accounts with similar names and when communicating with the Inntopia Support Team. 14. Reservations 14.1 Reservations Overview This page is a reporting tool used to Find, Edit, Update and Cancel reservations. The tools used to accomplish these goals are the same as those used on the Home Page to View, Acknowledge and Cancel Reservations. From the Reservations Page you can find a reservation by its confirmation number, guest last name &/or date range. Find a Reservation by Confirmation Number allows you to look up Upcoming and Past Reservations by Confirmation Number - either the Inntopia Confirmation Number or by Your Confirmation Number. To search by your own confirmation number you must first add your system's confirmation number to the Reservation. This is done in the Reservations Details Screen while viewing your new Reservations on the Home page. To Find a Reservation by Confirmation Number; Enter the Confirmation Number to search for under Conf Number; Under Type use the pull down menu to choose Your Conf # or Inntopia Conf #; and Click. Note- If there are no corresponding reservations the following message will appear: "No Reservations Found". If the system has a corresponding reservation, the following will appear; Under Guest, click on the Guest Name to open the Reservations Detail Screen

58 Find a Reservation by Guest Last Name allows you to look up Upcoming and Past Reservations by the Guest's Last Name. The search engine will allow for misspellings and errors and will return all values similar to what you enter. To Find a Reservation by Guest Last Name; Enter the Guest Last Name in the Last Name field; Click ; Note- If there are no corresponding reservations the following message will appear: "No Reservations Found". If there are exact matches, they will be returned and you should then use the Guest column to find your corresponding guest. A Sample Search Return with Similar Last Names Under Guest, click on the Guest Name to open the Reservations Detail Screen Find a Reservation by Date Options allows you to view one or more reservations for specific date ranges or you may need to search for a Reservation for which you have no name and no Confirmation Number. To find a reservation by Date Range allows you to choose between searching a Check-In Date, a Check Out Date or a Reserved Date. Under Date Type use the pull down feature to choose either Check In Date, Check Out Date or Reserved Date.; Use the pull downs to enter the From and To dates under the From and To dates fields.; Find by Date Range searches are inclusive of the "To" date.; and Click ; Any reservations that correspond to the Date Type and From/To dates you entered will be returned as shown below: and Under Guest, click on the Guest Name to open the Reservations Detail Screen. 15. EZ Update 15.1 EZ Update Overview EZ Update is a fast and simple way to manage the number available, rates, minimum stay and close-outs for Products in the system. EZ Update is similar to updating / viewing using calendars, but allows you to make changes more quickly without first viewing the dates to be changed. Note - In order for a Product to be eligible for updating with the EZ Update feature, it

59 must have a Rate/Availability Type that can change day-to-day. Following is a breakdown of Product Types/Categories and Rate/Availability Type that are eligible for the EZ Update features. Product Types/Categories that ARE eligible for update using EZ Update feature: Lodging, Activities, Rental Cars, Vacation Packages & Lift Tickets. The above Product Types/Categories must have one of the following Rate/Availability Types: Vacation Packages and Lodging Units, Seat with Variable Pricing, Tour/Trip, Free Sale & Derived Product Types/Categories that ARE NOT eligible for updating with EZ Update are: AP Shuttle, Add-On Packages & Any Product whose Rate/Availability Type is "Merchandise" 15.2 EZ Update Changing Number Available Click on EZ Update on the Toolbar; The following Popup Window will appear; In the From Field click the Calendar icon for a pop-up calendar and choose the From date; In the To Field click the Calendar icon for a pop-up calendar and choose the To date; Under Item, use the pull down menu to make sure that the Product you wish to update is displayed If the Product you wish to update is not listed then your Product is not eligible for EZ Updates. In the Update section make sure that Number Available button is clicked.; Under Number Available enter the number (amount) of the Product you wish to make available.; Click ; You will receive the message "Update Successful!" and a review of the date range, Product and updated number available; To view the updates on the Calendar click Calendar on the toolbar 15.3 EZ Update Changing Rates Click on EZ Update on the Toolbar; In the From Field click the Calendar icon for a pop-up calendar and choose the From date In the To Field click the Calendar icon for a pop-up calendar and choose the To date Under Item, use the pull down menu to make sure that the Product you wish to update is displayed If the Product you wish to update is not listed then your Product is not eligible for EZ Updates. In the Update section make sure that Rate button is clicked.; Beside Rate use the pull down menu to choose the rate you wish to insert from your Rate List.; Click ; You will receive the message "Update Successful!" and a review of the date range, Product and updated number available.; If you are finished updating this Product close the window by clicking the pop-up. in the upper-right corner of the

60 15.4 EZ Update Changing Minimum Stay Critical Note About Minimum Stay Requirements: Minimum Stay requirements are applicable for each individual day of a date range. Example, if you choose a 3 day minimum stay for October 1 through October 5 inclusive, a guest arriving on October 5 must book for departure no earlier than the 8th, even though the 6th and 7th may only have a 1 day minimum stay. This logic is also true for the reverse. Assuming the above example, a guest wishing to stay the night of October 1 must arrive by September 29 to meet the minimum stay requirements. CRS/Reservations agents are able to view your minimum stay requirements on a graphical calendar to assist them in booking your Product. Note: Derived Products Changing the Minimum Stay on a Parent Product that has Derived Products underneath it will not change the Minimum Stay settings for the Derived Product. You must manually change the Derived Product Minimum Stay Settings. Click on EZ Update on the Toolbar In the From Field click the Calendar icon for a pop-up calendar and choose the From date In the To Field click the Calendar icon for a pop-up calendar and choose the To date Under Item, use the pull down menu to make sure that the Product you wish to update is displayed If the Product you wish to update is not listed then your Product is not eligible for EZ Updates. In the Update section make sure that Minimum Stay button is clicked. Beside Min Stay use text field to enter the minimum number of nights a guest must use the Product for it to be eligible for booking Click You will receive the message "Update Successful!" and a review of the date range, Product and updated number available If you are finished updating this Product close the window by clicking the popup in the upper-right corner of the 15.5 EZ Update - Close Outs Note: Derived Products Changing the Close Out Settings on a Parent Product that has Derived Products underneath it will not change the close out settings for the Derived Product. You must manually change the Derived Product Close Out Settings. Click on EZ Update on the Toolbar In the From Field click the Calendar icon for a pop-up calendar and choose the From date In the To Field click the Calendar icon for a pop-up calendar and choose the To date Under Item, use the pull down menu to make sure that the Product you wish to update is displayed. If the Product you wish to update is not listed then your Product is not eligible for EZ Updates. In the Update section make sure that Closed-Out button is clicked. Beside Close-Out Status choose either the Open or Closed Out button Click You will receive the message "Update Successful!" and a review of the date range, Product and updated number available If you are finished updating this Product close the window by clicking the popup 16. Calendars in the upper-right corner of the 16.1 Calendars Overview Similar to the functionality of EZ Updates, Calendars allow you to graphically view and change the current status of your Products. The items you can view and edit on a Calendar are Availability, Rates, Closed to Check-In ("No check-in"), Minimum Stay and Close-Out. When deciding which items to view on the Calendar, your choice must include at least one of the following: Availability or Rates. Failure to choose either Availability or Rates will keep the calendar from displaying at all. The Easy Edit Calendar and Easy Edit Tape Chart are designed for editing and viewing Product information. The Quick Overview Chart is designed for auditing a product. The products reviewed by Quick Overview are editable one day at a time only.

61 Note - Derived Products Changing the Settings in Calendars on a Parent Product that has Derived Products underneath it will not change the settings for the Derived Product. You must manually change the Derived Product settings Quick Overview The Quick Overview Chart is a means by which you can easily view the status of one or multiple Products in the system and make changes for each of them one day at a time. It can best be described as a day-by-day review tool where no sweeping changes to single Products are to be done. You may Edit a Product, A Rate or An Entire Day from the Quick Overview Chart. Note: Editing a rate in the Quick Overview chart will change that rate for ALL products associated with it, NOT just the product currently being viewed. To view the current status of Products using the Quick Overview Chart in Supplier Control Panel: Click on Calendar on the Toolbar; The following screen will appear; Use the pull-downs to select From and To dates. The From date is the first day that will be displayed on the calendar and the first date for which you will be able to make edits/changes to the Product. Conversely, the To date is the last day for which you will be able to make edits/changes to the Product. The default From date is "today" and the default To date is 28 days out. You may choose as large a date range as you wish. The system will display one month at a time and provide you with date links to other months. In the Display Format area, choose Quick Overview.; The Item(s) to View section will list your Products with check corresponding check boxes similar to: the Item(s) you wish to View. Note the item name is a hyperlink. If you wish to Edit the Product Details from Quick Overview click this link. Under Data to Display choose the data you wish to view. In the example, all data has been chosen. Click ; Review the Dates for accuracy; and Click Products on the Toolbar to return to the Products Page and My Products Table Edit a Product in Quick Overview To Edit the Product in Quick Overview click on the Product Name under Items to View. Follow the steps outlined in the Edit a Product section of this manual. Make your changes and click when complete.

62 16.4 Edit a Rate in Quick Overview Note: Editing a rate in the Quick Overview chart will change that rate for ALL products associated with it, NOT just the product currently being viewed. To Edit the Rate for the Product in Quick Overview click on the Rate Name Link in the Rate column. Follow the steps outlined in the Edit a Rate section of this manual Edit a Day in Quick Overview This feature can be thought of as a Day Overview for your Supplier Account Products. When you choose to Edit a Day from the Quick Overview Chart, the system will display the selected calendar dates and a 'snapshot' of every Active Product you have, regardless of availability. Only non-active Products will be hidden. No matter which Data you choose to display, the Edit a Day feature will show all data relevant to each Product. (ie: Quantity, Rate, Minimum Stay, No Check In, Closed- Out) To Edit a Day from the Quick Overview Chart; Click on Calendar on the Toolbar in the Supplier Control Panel; In the Calendar Popup under Display Format make sure the Quick Overview at least one Product to view in order to show the Quick Overview Chart; Click ; Click on the Edit This Day link from the left side of the Quick Overview Chart; A screen similar to the following will appear; is chosen;

63 Note all products are represented here. Available Products have a white background, while unavailable Products have a grey background.; You may only update one-day at a time, but you may update ALL PRODUCTS for that day. Make changes using the same protocols as you would for updating a Calendar.; When you have made your changes click to complete; The Edit Day screen will reload with any changed Products highlighted in GREEN; and Click when complete to return to the Supplier Control Panel Easy Edit Calendar and Tape Chart The Easy Edit Calendar and Easy Edit Tape Chart are designed to allow you to view and update, in a graphical format, individual Products and the current status of those products as it pertains to Availability, Rates, Closed to Check-In ("No check-in"), Minimum Stay and Close-Out. From these screens you can make changes to any of these status items over large date ranges. The primary difference between the Easy Edit Calendar and the Easy Edit Tape Chart is the layout of the information. To View and edit the Calendar or Tape for a Product from the Supplier Control Panel: Click on Calendars on the Toolbar The following screen will appear: Use the Pull-downs to select From and To dates.;

64 The From date is the first day that will be displayed on the calendar and the first date for which you will be able to make edits/changes to the Product. Conversely, the To date is the last day that will be displayed on the calendar and the last date for which you will be able to make edits/changes to the Product. The default From date is "today". You may choose as large a date range as you wish at any given time. The system will display one month at a time and provide you with date links to other months.; In the Display Format section, choose either Easy Edit Calendar or Easy Edit Tape Chart; Under Item, make sure that the Product you wish to update is displayed in the pull-down.; Choose the Data to Display by checking the appropriate boxes. The example shows all data.; Click Show Calendar; You can make changes to your Products' status by choosing an editable item from each day and entering the new data. Since you do not have to save after every change, you can do multiple changes to multiple days and only need to save once you are ready to view the next calendar/tape.; Click to update the Product.; You will receive the confirmation message that changes have been successful and the calendar will be displayed again. Any days that had changes applied to them will be highlighted in green; You can view dates outside of the date range you entered without reopening the My Products table by clicking on the date link in the upper and Screen. 17. Reports lower corners of the Calendar 17.1 Reports Overview The Reports Page in the Supplier Control Panel provides you with the opportunity to view all reservation transactions that have taken place on your Supplier Account. The Reports are robust in nature, providing you with a large data set from which to choose one you have run the report. Additionally, reports may be looked at from the perspective of Date Reserved, Date Checking In and Date Checking Out.. Inntopia's reports can be exported easily to your local machine/network as an Excel Spreadsheet, HTML format or XML format for simple integration with your data and to provide you with local backup data of all your transactions. The report types available to Suppliers for Tourism BC s business are; 1) Reservations Detail Report that provides a robust overview of all reservations activity on your Supplier Account for the filter dates; 2) Travel Agent Export report being used to monitor individual Visitor Centres & 3) Guest Export report provides the contact information for all Guests / Consumers entered by filter dates Reservation Detail Report The Reservation Detail Report is designed to allow the User to view all transactions that have been booked for their Supplier Products through all Sales Channels. The Report can be filtered by Reserved Date, Check In Date or Check Out Date, and may be viewed in HTML format, or exported in XML or Excel format to your local machine. To Run a Reservations Detail Report; Click on Reports on the Toolbar; The Reports Page will open showing the Reporting Widget; Determine how you would like to filter your data (Date Reserved, Date Checking In, Date Checking Out); Under the appropriate Date Filter, use the Calendar button to select the From Date; Use the Calendar button to select the To Date; Make sure that the Report Window says "Reservation Detail". If it does not say Reservation Detail, use the pull-down to choose the right report;

65 If you wish to view the report, choose HTML from the Format Window. If you wish to export the report choose XML or Excel from the Format Window; and Click to run the report 17.3 Travel Agent / Tourism BC Visitor Centre Export Report The Travel Agent / Tourism BC Visitor Centre Export Report is designed specifically to allow you to track those who have made reservations for your Products via your Sales Channels. The report does not track dollar amounts booked or specific itineraries. To run a Travel Agent Export Report from Supplier Control Panel; Click on Reports on the toolbar in Supplier Control Panel; The Reports Page will open showing the Reporting Widget; Determine how you would like to filter your data (Date Reserved, Date Checking In, Date Checking Out); Under the appropriate Date Filter, use the Calendar button to select the From Date; Use the Calendar button to select the To Date; Make sure that the Report Window says "Travel Agent Export". If it does not say Travel Agent Export, use the pull-down to choose the right report; If you wish to view the report, choose HTML from the Format Window. If you wish to export the report choose XML or Excel from the Format Window; and Click to run the report Guest Export Report The Guest Export Report is designed specifically to allow you to compile the Guests / Consumers who have made reservations for your Products via your Sales Channels. The report does not track dollar amounts booked or specific itineraries. To run a Guest Export Report from Supplier Control Panel Click on Reports on the toolbar in Supplier Control Panel; The Reports Page will open showing the Reporting Widget; Determine how you would like to filter your data (Date Reserved, Date Checking In, Date Checking Out); Under the appropriate Date Filter, use the Calendar button to select the From Date; Use the Calendar button to select the To Date; Make sure that the Report Window says "Guest Export". If it does not say Guest Export, use the pulldown to choose the right report; If you wish to view the report, choose HTML from the Format Window. If you wish to export the report choose XML or Excel from the Format Window; and Click to run the report

66 18. Photos 18.1 Overview The Photos you upload to Inntopia using the Supplier Control Panel Photos page are intended for viewing by CRS Agents and Consumers when they book a property. From the CRS standpoint, the agent is able to see the unit they are selling and use these images to reinforce your description - providing them with an effective additional sales tool. From the Consumer standpoint, the photos may be the single most influential element that you will add to the online booking experience. The consumer sees the images of your Supplier (Primary Business) and Unit (Product) from the moment they get results for a search until the end of the booking process. These images are presented not only as a 'top level' Product presentation, bannered to the consumer, but also as a slide show that the consumer can peruse at their leisure. For this reason, it is important for you to know what the consumer sees as they book online or after they have finished a transaction with a CRS. Although the layout of the information and pages is done automatically by the Inntopia system, the images themselves are determined by the Supplier. Below you will find screenshots of a typical consumer experience with Photos in the Online Booking Engine as well as examples of the CRS Agent's experience. Each will contain a description of what steps you can take to achieve this experience for the consumer The Photo Page layout The Photo page below contains images for a test account. What is important here is knowing the features of the Photo page and how using those feature affects the consumer or CRS experience during the booking process Search Results and Images in the Online Booking Module The Online booking module presents online consumers with search results in a tiered fashion. The results are listed by Supplier company, and within that supplier listing are available Product listings. These listings are accompanied by the images that you set up in the Photos Page. There is an image for the Supplier and an image for each Product. The image that is displayed at this stage is the image that is designated as # 1 in the Display Sequence for the Supplier (Company) and Product. Additional images (Display Sequence >1) are shown via a slide show. A Search Result for Lodging Returns the Suppliers and their Products An online consumer can view a larger copy of the image, or a slideshow by clicking on the image itself. The

67 image will open in a new window. The consumer may also click on the "# Photos" link that is included exclusively in the Product listings to open the image or slideshow. A Supplier Image A Product Slide Show Window 18.4 Search Results and Images in the CRS (Call Centre & Visitor Centres) Agents using the CRS system are shown images for Products and Suppliers (Companies) in similar ways to the online experience for the consumer. When a CRS agent conducts a search, the values that are returned to them are in a line-item format of html links. Clicking on the links allows the agent to view either the Supplier information or the Product Information. When the screen for the information is opened by the agent by clicking this link, the photos that the Supplier has loaded for either the Company or the Product is displayed to the Agent. There are 2 main differences between what the Agent sees and what the online consumer sees: 1) the Agent only sees images for a Supplier or Product that they choose to see them for, not for all returned values at once & 2) the agent cannot view a slideshow or larger image by clicking on the image itself, the agent must follow the "View Slideshow" link to open the slideshow in a new window. When a consumer books through a CRS Agent they do not get to see the image at the time of booking, but will see it after the booking when they receive an confirmation from the CRS agent. confirmations contain active hyperlinks to Supplier and Product information pages that include, your Photos.

68 Guest Confirmations from CRS to the consumer Consumer-viewable Supplier information after guest follows confirmation links 18.5 Photos Page Overview To ensure consumers and agents have a clear "picture" of your Products, you can add, sort, caption and delete photos in the Supplier Control Panel. Photos are presented as a banner to your Product and Company information when being searched or reserved, and as a slide show if the User wishes to look further. This feature allows you to upload an entire photo or, during the upload process, to crop and choose a portion of a photo for a detail presentation. There are, however, some rules governing Photo Uploads, formats and displays. The basic rules that govern the photos you wish to upload to Inntopia are All images must be either GIF, PNG or JPEG format; Images should be at least 400 pixels wide or high for property resolution; It is recommended that all Lodging Suppliers display a photo of their property's exterior as their first photo; Although the display sequence appears to limit the number of photos per unit to 10, you may post more photos and use the same display number more than once. In this instance, photos with the same display sequence number will be presented to the User randomly.; All images are viewed by the Inntopia Staff for content prior to posting to the Supplier Account; The Inntopia Photos page is not a photo editor. You must edit the content of your photos as you see fit and then save them in either a GIF or JPEG format. Using the Photo Upload Wizard will allow you to crop photos or upload a portion of a photo but will not allow repairs or enhancements. Remember, for clarity of presentation to the Consumer you should not use images that are smaller than 400 pixels (either wide or tall). The Inntopia photos Page Wizard will automatically take care of resizing your photos appropriately for the application.; and All images you upload to the Photo page will be displayed at the top left of the page for viewing and editing ease. Images are displayed first by Product and then by Display Priority/Order - also called Display Sequence Uploading Photos Photos used for viewing your Products and Property are uploaded to the Inntopia Servers from your Local Machine. The time required to upload images will vary depending upon your connection speed to the Internet and the size of the images you use.

69 The Inntopia Photos page is not a photo editor. You must edit the content of your photos as you see fit and then save them in either a GIF, PNG or JPEG format. Remember, for clarity of presentation you should not use images that are smaller than 400 pixels (either wide or tall). The Inntopia photos Page Wizard will automatically take care of resizing your photos appropriately for the application. As you add new Products using the Products Wizard they will become available on the Photos page as an option under "Assign this Photo To". Note: The Photo Upload Wizard requires the Macromedial Flash Player. You will be prompted to install this on your system prior to proceeding with the upload. To install the Macromendia Flash player you will be redirected to a new web page in a new browser window. Follow the instructions on that page to successfully download and install the Flash Player. The Macromedia Flash Player prompt is a pop-up feature in your browser window. You will have to allow the pop-ups in order to continue with the Installation. Click on Photos on the Toolbar in Supplier Control Panel The following page will appear: Change your browser's settings to Temporarily or Always Allow Pop-ups.; On the right hand side, click on. ; If the Macromedia Flash Player is already installed on your machine, the following pop-up screen will appear. If it is not installed on your machine, follow the instructions that will appear in the window. To install the Player you will be redirected to the Macromedia Web Site in a new Browser Window. When you are finished installing the Player, close the new browser window and continue with the Photo Upload.; Click ; The pop-up will change to a document Browse Screen.; Click the Browse button and go to the local directory where the desired image is located; The Choose File Window will open;

70 Highlight the Photo you wish to Upload and click ; The Image Name will be inserted on the browse line. Click ; The upload Progress Screen will be displayed. When the image is uploaded the popup will change to the Cut Image popup Screen as seen here: There are now several controls on the popup for you.; On the left hand side is a slider cursor that allows you to resize the image. Use this cursor to choose a portion of the image and maintain proportions (cutting or cropping the image); Below the Resize Image Curser is the Zoom View Cursor. Use this cursor to zoom into a specific part of the picture; Image Edit Markers (the eight black squares that are around the image) allow you to drag and drop the borders as an alternative means of cropping (cutting) the image manually; The Show Me How button on the bottom will guide you through a tutorial on changing your image Once you have made your changes (if any) Click ; Click to Complete the Photos Upload Process; The Photos Page will change to show the uploaded photo as follows.

71 18.7 Assigning Captions and Display Sequence Once you have successfully Uploaded Photos you should continue by; 1) Providing a Caption for the Photo, 2) Assigning the Photo to a specific facet of your Supplier Account & 3) Set the display sequence in which the Photos will be presented. To Complete New Photo Upload by Adding a Caption, Assigning the Photo and Defining a Display Sequence: After upload of a photo, the Photos page will appear similarly to the following: On the right-hand side, underneath the newly uploaded photo, enter the Caption in the Photo Caption field. Make it short and to the point for maximum effectiveness.; Under Assign This Picture To, use the pull-down to select the Product you have loaded in the Supplier Control Panel that you wish to associate the photo with. If you wish to associate the photo with your Company and have it display at the top level, then assign it to Company Photos. Note: You can only assign a photo to a Product that has already been loaded in the system.; Using the Display Sequence pulldown, set the Display Sequence (or order) in which the photo will be presented to the guest. This sequence is relative to the other photos in this assignment (Product or Company). Click Save Changes to Save the Photo with these settings, or click Cancel to reset and start over with this photo.; The photo will be placed on the left side of the Photos page under the heading to which you assigned it. Once you have repeated the process for different images, the page will begin to look as follows:

72 18.8 Changing and Deleting Photos As Products change, you will need to change or delete photos from your Photo collection. It is important to ensure you are representing your Products as accurately as possible. To Change the settings for a Photo from the Supplier Control Panel Click on Photos on the Toolbar in Supplier Control Panel; From the listings on the left hand side of the page, click on the photo you wish to change; The image will appear as a large thumbnail on the right side of the Photo page; To associate the photo with a different item (Product or Company Info) use the Assign This Photo To pull-down to choose the Product you wish to associate the photo with; o Click to update the file; To Change the Display Sequence for the photo o Use the Display Sequence pull-down to change the current number to a new Display Sequence placement; o Click to update the file; To Change the Caption for a Photo Enter the new caption in the Photo Caption text box.; Click to update the file. To Delete a Photo from your Photo collection From the listings on the left hand side of the page, locate the photo you wish to Delete; Click on the image you wish to delete. The image will appear as a large thumbnail on the right side of the Photo page; Click to remove the photo from your online collection. Note: The Delete a Photo feature does not ask for confirmation prior to deleting a photo from your online collection. If you accidentally delete a photo you will have to Upload the image again to replace it using the Upload Photo Wizard. 19. After Hours Contact & Passwords 19.1 After Hours Contact In the event you need assistance with the management of your Product, please feel free to contact Product Sales at; productsales@tourismbc.com or Our hours of operation are; Monday Friday 8:30am 4:30pm. For assistance outside of these hours and days of week, you may contact Inntopia Customer Care at; Passwords In the event you have lost or forgotten your password you will need to contact Inntopia Customer Care at; to retrieve it. Appendix - Glossary The Glossary is intended to provide definitions for Inntopia - related features and functionality and does not define terms as they are applied to other vendor software products. Exceptions to this are common travel and technology terms, in which case a web-based resource has been used to find the most universally acceptable definitions.