Short Service Employee Program
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1 Page 1 of 6 Sect: 1.0 Purpose 2.0 Responsibility The management of ARDENT recognizes that all new employees face a period of transition into new surroundings and work processes. It is during this period that new employees are exposed to the greatest risk of personal injury. To help reduce this risk, ARDENT has developed a Short Service Employee (SSE) program. 2.1 Business Unit Manager Assures SSE Process is implemented, and that any subcontractor utilized by Ardent will have a similar process in place. Assures that Mentors are being selected properly. 2.2 Supervisor Identifies SSE personnel Schedules SSE personnel for training and or competency reviews. Identifies qualified Mentors Approves SSE releases Approves SSE early releases Monitors crew makeup to maintain required SSE ratio 2.3 Safety Coordinator (If Applicable) Provides training support to Supervisor for the SSE s and Mentors Assist Supervisor with SSE progress measurement Review and refine competency requirements and training processes 2.4 Mentor Provides on the job support to assigned SSE Have direct knowledge of assigned SSE Provides SSE feedback to Supervisor and Safety Coordinator Validates SSE competencies
2 Page 2 of 6 Sect: 3.0 Process 2.5 Participates and successfully completes competency requirements Direct knowledge of assigned Mentor May not work alone as a single person crew This program is designed to provide safety training in specific subjects for employees who meet the description of a. The mentoring process is shared by the assigned mentor, supervisor, coworkers, and to some extent, the client. SSEs are identified by the utilization of a decal placed on the SSE s hardhat. The decal identifies the employee as a SSE thereby increasing the awareness of his/her coworkers that this individual may need additional safety guidance. A is defined as any employee who has less than six months of industry experience or is new to Ardent. Industrial experience will be considered to determine potential early release from the program for employees who are new to the company only. The following hard hat decal will be utilized to identify SSE employees: ardent S E R V I C E S SSE personnel will be assigned a Mentor by either the site supervisor or safety coordinator. The SSE is responsible for knowing who the Mentor is and must remain in close contact with him/her. The mentor will guide the SSE through the designated safety processes and site-specific requirements. SSE personnel are expected to meet all training requirements and demonstrate proficiencies. Mentor s, jobsite staff and co-workers will provide daily guidance. Site safety coordinators will arrange and coordinate some specific training certifications, such as forklift operation, elevated platforms etc. It is the responsibility of each SSE to actively participate and demonstrate the capacity to learn and routinely practice all safety training provided.
3 Page 3 of 6 Sect: 3.1 Mentors Mentors must meet certain criteria to assure proper guidance of SSE personal. It is essential that the mentors can function as effective coaches and properly express the safety attitude and safe work practices required by ARDENT. Some key characteristics of a Mentor are: o Passion for Safety o Coaching & Team Building Qualities o Good Communication Skills o Willing Participant o Comprehension of Hazard Identification o Current on Safety Training Elements All superintendents, foreman, and safety professionals with a minimum of six months of industrial experience who also meet the above criteria will be eligible mentors regardless of tenure with the company and additional mentors will be assigned by site management and leaders as necessary. Personnel who have achieved Mentor Status will be identified by the hard hat sticker displayed below. 4.0 SSE Graduation An employee s SSE status will be removed after 4 weeks provided he/she has successfully completed the required safety training and has demonstrated his/her knowledge and understanding of ARDENT s safety processes.
4 Page 4 of 6 Sect: In some cases, ARDENT may amend minimum training requirements to include site specific requirements. The removal from a SSE status will be initiated by the employee s supervisor and authorized by the business unit manager. Employees in a SSE status who do not meet the above requirements after the initial 4 weeks of employment will remain in the SSE status for an additional 2 weeks. If the training cannot be completed successfully within the 6-week period, the training must be repeated. If the training cannot be completed successfully within 6 months, management will evaluate employee to determine the possible cause for incompletion and eligibility to restart the program. If the job duration ends prior to graduation, the employee will be allowed to resume training where they left off at another job site or if they return to the same client facility within 6 months. If the employee is transferred to another job site, he/she should be provided with copies of their evaluation sheets to provide to the new mentor. If a non-sse leaves the company and returns within 6 months, the employee will not be required to attend SSE training unless they are new to a client that requires SSE status. In cases where customer requires a longer duration to overcome SSE status, ARDENT will modify the SSE program to comply with facility requirements. 5.0 SSE Early Release Process Ardent recognizes that in some instances, SSE s with relevant skills and experience may demonstrate their abilities before the end of the 4-week training period. In these cases, ARDENT provides an Early Release option that can be accomplished by the approval of the job site supervisor in conjunction with business unit manager. Early Releases must have verification of competencies listed within this program along with any site-specific requirements. Safety infractions during the SSE period will forgo the early release potential. Early release candidates must still follow all guidelines under this program.
5 Page 5 of 6 Sect: 6.0 Crew Makeup 7.0 Training The ratio of SSE to Non-SSE in typical work crews shall not exceed 1 SSE to 1 Non-SSE (50%). Ideally the goal shall be 1 SSE to 3 Non-SSEs (25 %). Mentor to SSE ratio goal should be no greater than 1:10 In the event a client has other requirements, Ardent will abide by that client s policy. Under no circumstances shall a SSE work alone. Prior to project mobilization, Ardent Operations will communicate with clients to obtain staffing requirements and SSE ratios. Ardent s onsite Supervisor will assure that the required ratios will be maintained in the event there is a crew rotation. The following categories identifies the minimum training categories to be completed successfully by the SSE: o Accident/Near Miss Reporting Procedures o Fall Protection o Housekeeping o Ladders and Scaffolding o PPE o Proper Lifting Techniques o Site Specific Orientation and Emergency Procedures o JSA Completion and Hazard Recognition o LOTO o Permit Understanding In addition to the above requirements, SSE s should be monitored for compliance with HSE policies and procedures. Training progress should be evaluated weekly and documented on the SSE Safety Training Record. Each training category should be given a rating from 1 to 4 with 1 being unsatisfactory, 2 being average, 3 being good, and 4 being excellent. SSE will not be eligible to be released from the program until a rating of 3 or higher is achieved in all categories.
6 Page 6 of 6 Sect: 8.0 Attachments SSE training records will be maintained on the jobsite with copies filed at the district office. Appendix A, SSE Safety Training Record, document O-SS-FRM- 0102
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