Course: ICT50415 Diploma in IT (Networking) Final Date Due: 2016 S2, Week 16 Teachers: Scott Martin, Az de Silva

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1 Kingscliff IT Inc. Virtualisation Project Course: ICT50415 Diploma in IT (Networking) Final Date Due: 2016 S2, Week 16 Teachers: Scott Martin, Az de Silva Unit: ICTICT511 Match ICT needs with the strategic direction of the enterprise Grade: Ungraded Weight: 100% Event: 1 of 1 1. Evaluate current business strategy 2. Evaluate effect of changes 3. Identify appropriate controls 4. Include controls in the system 5. Monitor system tools and procedures Unit: ICTNWK525 Configure an enterprise virtual computing environment Grade: Ungraded Weight: 100% Event: 1 of 1 1. Prepare to configure the virtual environment 2. Install and configure the support services 3. Design and configure the virtual network Unit: ICTNWK529 Install and manage complex ICT networks Grade: Ungraded Weight: 100% Event: 1 of 1 1. Plan and design a complex network to meet business requirements 2. Design and implement a security strategy 3. Install and configure a complex network to meet business requirements 4. Provide integrated network services across a complex network 5. Plan, design and implement voice and video business communications system 6. Manage and support a complex network 7. Test network functionality and obtain sign-off Unit: ICTSUS501 Implement server virtualisation for a sustainable ICT system Grade: Ungraded Weight: 100% Event: 1 of 1 1. Plan to implement server virtualisation 2. Design virtual server specification 3. Install virtual server 4. Integrate and test virtual server 5. Complete work and document activities Unit: ICTNWK535 Install an enterprise virtual computing environment Grade: Ungraded Weight: 100% Event: 1 of 1 1. Analyse client need 2. Analyse the virtualisation host software 3. Evaluate the system requirements 4. Plan and install the virtualisation host software Unit: ICTPMG501 Manage ICT projects Grade: Ungraded Weight: 100% Event: 1 of 1 1. Manage project definition activities 2. Undertake project planning 3. Establish the IT project team 4. Manage project execution activities 5. Coordinate project closure Unit: ICTSAS505 Review and update disaster recovery and contingency plans Grade: Ungraded Weight: 100% Event: 1 of 1 1. Evaluate impact of system on business continuity 2. Evaluate threats to system 3. Formulate prevention and recovery strategy 4. Develop disaster recovery plan to support strategy Unit: ICTNWK513 Manage system security Grade: Ungraded Weight: 100% Event: 1 of 1 1. Analyse threats to system 2. Determine risk category 3. Identify appropriate controls 4. Include controls in the system 5. Monitor system tools and procedures Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 1 of 14

2 Submission Instructions In this project you have to build a solution for a customer s lab environments. This professional project will utilise virtualisation technology, and will be used as a prototype to test the feasibility of using this technology in other labs for student project work. You will be expected to design an implementation plan that addresses the needs of the organisation. Information on the customers, and its requirements are described in the Case Study attached to this document. It is expected that you will professionally manage and document every step of this project, as your instructions will be used to replicate the roll-out of this solution to other labs for extended trials. The project will follow the Systems Development Life Cycle and will follow the project stages and deadlines listed below. Milestones & Deadlines: Milestone 1: Project Initiation [Week 1] Milestone 2: Concept Development [Weeks 2-3] Milestone 3: Planning [Week 5] Milestone 4: Requirements Analysis [Week 6] Milestone 5: Design [Weeks 8-10] Milestone 6: Development [Week 14] Milestone 7: Integration & Test [Week 14] Milestone 8: Implementation [Week 15] Milestone 9: Operations & Maintenance [Week 15] What to submit: 1. Working Documents at each project Milestone ed to both teachers by 5:00 pm on the Friday on EACH milestone. 2. Completed Solution (Server, PC, Network). 3. Complete Final Project Documentation. Resubmission penalty: If you receive an NYC (Not yet competent) or MER (More evidence required) you will be given one opportunity to resubmit your work for remarking. The maximum mark awarded for a resubmitted assessment will be a pass mark of 50%. Late submission penalty: No extensions will be given without Head Teacher approval; appropriate evidence must be supplied (e.g. medical certificate) to support your request. Marks will be deducted for late assignments. Please refer to your IT Faculty Student hand book for further information relating to late submission of assignments. Marking Guide: To gain a minimum pass mark you must have completed all tasks. For Each unit, you must be deemed competent before a result can be awarded. Grades will be awarded only after you have been deemed competent in each of the learning objectives as outlined in your student assessment guides and in the marking guide of this assessment. In addition to delivering the elements identified below, you will be also assessed against the employability skills, Critical skills, Required Knowledge, and Required Skills as identified above. Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 2 of 14

3 Figure 1 Systems Development Life Cycle, US Department of Justice, Wikipedia 2008 Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 3 of 14

4 Objectives and Requirements General Project to be managed and documented as a Professional Project. The Project will be completed as a Team. Teams will consist of no more than 3 members (or by special arrangement) o Proposed Teams will need to be approved by your teacher prior to commencement of project. Marks will be awarded to students on a team basis, but may be adjusted at your teachers discretion on an individual basis depending on a students participation in the team. o Each Week, a verbal report of your weekly project activities will be presented to the class, and a written summary given to your teacher. Your marks may be adjusted if your documentation does not support equal participation, or is not supported by your team mates. This will be at the decision of your teacher after consultation with your team members, and you. A basic project management plan must be submitted as the first step in this assessment. Figure 2 Virtualization, Perspecsys Photos 2013 Scenario KCIT Inc., have identified a desire to use virtualisation for their lab computers (Teachers PCs as well as the student s PCs). In summary, you will be required to address the following in your project. Note: Further detailed information regarding project deliverables can be found in the sections below, and the supporting documents. Review the Case Study: Case Study - 1: Read through this cases study to develop a good understanding of your customer (KCIT) and their requirements for the project. On the following page is a summarised version of the project but it should be stressed, this summary should not replace the detailed deliverables identified below. Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 4 of 14

5 Project Summary Determine the due dates for each project milestone. Develop an understanding of the business, the context that it conducts its business activities, and the context of the business needs. Determine the business problem and its requirements. Evaluate the business threats and risks to the ICT systems. Document disaster recovery plan and submit to appropriate person for review and sign-off Investigate advantages and disadvantages of current and proposed ICT systems Design and build a sustainable test network and systems to develop your project on. o For your design, your network design should include all equipment necessary to implement the project. Design and build one virtualised Windows Server that must reproduce the functionality of the existing network server. Design and build two (2) student PCs to allow the system to be booted into one of two virtualised desktop environments. (eg. 1xWindows 8 and 1xWindows 7) for each of the labs. The choice of the virtualisation software/host is up to you, but you will be required to briefly discuss what virtualisation software you considered, and why you selected/recommended your chosen solution. You will then have to replicate all the functionality of the existing networks including (but not limited to); o A server that provides a Microsoft Active Directory Domain environment, DNS and DHCP for all networks o A minimum of 2 PCs per network (these will be used for testing as well as representing the Lab PCs for student use.) o An internal web server (intranet) o Install software and configure and test voice over internet protocol (VoIP) and videoconferencing services o Configure an appropriate automated antivirus solution o Complete a comprehensive test phase for your final project. o Undertake ongoing monitoring of the viability and reliability of network security Fully Document the project in a professional report. Project Contacts KCITinc, have identified one of their current Systems Administrator s as your point of contact, for any further questions that you might have. The company has stressed the importance to document any further questions asked (and responses) to ensure continuity in the documentation of the project. Correspondingly, all requests for further information should be made Via . Your Contact will be able to provide you with any relevant passwords as required. Your Contacts will be: Scott Martin. scott.martin@tafensw.edu.au Az de Silva. azdesilva@gmail.com Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 5 of 14

6 Deliverables & Marking Guide You will be required to review the available information relating to the project, and address the following, and deliver in a professional manner. All technical guides should be written to an audience of a Cert IV level. All sections of the project requiring documentation should be combined into one document. Milestone 1: Project Initiation Documentation: Concept Proposal Due: Week 1 Project Initiation begins when a sponsor identifies a need or an opportunity. Here you will be required to create a Concept Proposal by addressing the following elements. 1.1 Analyse current strategic plan of the organisation to understand the industry environment and current organisational goals ICTICT511: Assess the existing client or server systems that may be suitable to be virtualised ICTNWK535: Confirm organisational project governance policy and processes ICTPMG501: Confirm business problem or opportunity and project objectives ICTPMG501: Assess the client requirements ICTNWK535: Compare information related to current operational practices and the strategic plan to determine possible ICT gaps and improvement opportunities ICTICT511: Report information regarding the effect of ICT developments to an appropriate person ICTICT511: Develop project charter, including preliminary statement of project scope and obtain sign-off ICTPMG501: 1.3 Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 6 of 14

7 Milestone 2: Concept Development Documentation: Boundary Document, Cost Benefit Analysis, Risk Management Plan, Feasibility Study Due: Weeks 1-3 Concept Development defines the scope or the boundary of the concepts or project. It includes such things as a systems boundary, cost benefit analysis, risk management plan and a feasibility study. Develop a project concept by address the following elements. 2.1 Review information on current ICT systems supported by the organisation ICTICT511: Assess and compare suitable virtualisation host software, according to the enterprise requirements ICTNWK535: Plan information gathering activities to determine project requirements, constraints and risks ICTPMG501: Conduct a feasibility study and prepare a business case as necessary ICTPMG501: Assess potential impact of business risk and threats on ICT systems ICTSAS505: Identify threats to the system, considering security analysis and internal and external business environment ICTSAS505: Evaluate risk minimisation alternatives against specifications and cost constraints ICTSAS505: Compare and document advantages and disadvantages of current and proposed ICT systems ICTICT511: Determine the objectives and implications of introducing changes ICTICT511: Document findings and forward to appropriate person for feedback ICTICT511: Document the recommendations and provide these to the appropriate person ICTNWK535: 2.2 Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 7 of 14

8 Milestone 3: Planning Documentation: Project Management Plan Due: Week 5 Planning develops a project management plan and other planning documents. It provides the basis for acquiring the resources needed to achieve a solution. Address the following elements in your planning phase. 3.1 Evaluate the organisation s system and verify that it meets enterprise guidelines and policies ICTNWK513: Conduct risk analysis on system and document outcomes ICTNWK513: Evaluate threats to the system and document findings ICTNWK513: Compile and document human interactions with system ICTNWK513: Conduct a risk assessment on the system and categorise risks ICTNWK513: Conduct a risk assessment on human operations and interactions with the system and categorise risks ICTNWK513: Match risk plans to risk categories ICTNWK513: Determine and plan resources by risk categories ICTNWK513: Plan to re-evaluate system and identify new threats and risks ICTNWK513: Identify project partitioning on the basis of intended system development life cycle and risk ICTPMG501: Prepare project work breakdown, schedule and budget ICTPMG501:2.3 Plan network implementation to provide network services and resources to meet business 3.12 requirements ICTNWK529:1.3 Compile project management plan documents as necessary to communicate the intended 3.13 management strategy for the project and obtain sign-off ICTPMG501:2.4 Identify and select team members, and allocate roles and responsibilities, based on project solution 3.14 requirements ICTPMG501: Determine training and support needs of team members ICTPMG501: Establish project team values and agreed behavioural standards with team members ICTPMG501: Monitor delivery and acceptance of assigned project team work activities and manage individuals ICTPMG501: Monitor and control the quality of project deliverables ICTPMG501: Monitor and control project scope changes, risks and issues ICTPMG501: Develop plans to implement proposed changes according to organisational policy and procedures ICTICT511: Document action plans, ensuring that standards, targets and implementation methods are detailed ICTICT511: Forward documentation to appropriate person for feedback and approval ICTICT511: Create detailed task list specifying stages and sequence of work required ICTSUS501 : Notify client for site access ICTSUS501 :3.2 Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 8 of 14

9 Milestone 4: Requirements Analysis Documentation: Functional Requirements Document Due: Week 6 Requirements analysis analyses user needs and develops a user requirements document. We use this to help us prepare a detailed functional requirements document. Address all of the elements below to achieve this. 4.1 Obtain the technical specifications and system requirements from virtualisation software vendors ICTNWK525: Review the environmental requirements for installing the virtualisation software ICTNWK525: Analyse requirements for internal and external security ICTNWK529: Check and install cabling and associated components according to industry standards ICTNWK535: Install and configure servers, routers, switches or other devices to provide internet protocol (IP) addressing and routing ICTNWK535: Install and configure servers, routers, switches or other devices to provide name resolution ICTNWK535: Identify business critical functions and the security environment from documentation and from discussion with business area and project team ICTSAS505: Identify critical data and software from documentation ICTSAS505: Identify and evaluate statutory requirements, commercial requirements and contingency possibilities according to specifications and cost constraints ICTSAS505: Review current operational procedures to ensure adequate risk safeguards and contingency plans are in place ICTSAS505: Identify and document resources required for disaster recovery according to specifications and cost constraints ICTSAS505: Assess extent of virtualisation to be implemented using feasibility report and organisational guidelines ICTSUS501: Analyse existing server infrastructure use ICTSUS501: Research and analyse alternative virtualisation scenarios, including risk analysis and relative comparisons of each consideration ICTSUS501: Review risk analysis process based on security benchmarks from vendors, security specialists and organisational reviews ICTNWK513: Provide brief report to appropriate person of proposed preferred plan and describe resources required ICTSUS501: Liaise with appropriate person to obtain approval for plans with any recommendations ICTSUS501: Review hardware and software to ensure compatibility ICTSUS501: 3.4 Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 9 of 14

10 Milestone 5: Design Documentation: Systems Design Document, Disaster Recovery Plan Due: Weeks 8-10 The Design phase transforms the documents created in the previous phases into complete and detailed systems design document. This phase of the project focuses on how to deliver the required functionality. Address all of the elements below to achieve this. 5.1 Devise and put in place effective controls to manage risk ICTNWK513: Design policies and procedures to cover user access of the system ICTNWK513: Develop security plan and procedures to include in management system ICTNWK513: Develop security recovery plan ICTNWK513: Plan and design the virtual network, according to client needs ICTNWK525: Review network design, business requirements and latest vendor technical specifications for network components ICTNWK529: Research options available for providing the network functionality required ICTNWK529: Design security strategy to meet requirements ICTNWK529: Identify and evaluate appropriate network management tools to assist in the administration of the complex network ICTNWK529: Plan and prepare, for the host software installation ICTNWK535: Evaluate prevention and recovery options to support critical business functions against business specifications and cost constraints ICTSAS505: Confirm network operating system, server applications and server design with client ICTSUS501: Determine product and vendor architecture and equipment specifications ICTSUS501: Determine technology and resources within business requirements and budget ICTSUS501: Identify and document processes required for disaster strategy according to project standards ICTSAS505: Identify cut-over criteria before initiating disaster plan ICTSAS505: Document disaster recovery plan and submit to appropriate person for review and sign-off ICTSAS505: Submit disaster recovery and prevention strategy to appropriate person for approval ICTSAS505: 3.3 Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 10 of 14

11 Milestone 6: Development Documentation: Development Documentation: Setup & Configuration Guide Due: Weeks The development phase converts the detailed design into a complete information system. This phase includes acquiring and installing systems environment; creating and testing systems and preparing test procedures and documenting configuration. Address all of the elements below to achieve this. 6.1 Follow work health and safety (WHS) and environmental requirements according to plan and manufacturer s specifications ICTSUS501: Implement system controls to reduce risks in human interaction with the system ICTNWK513: Install and configure the required services and ports, according to virtualisation software vendors ICTNWK525: Obtain and install the virtualisation host platform ICTNWK535: Install and configure virtualisation client and server management software, according to the enterprise requirements ICTNWK525: Install required operating system, additional tools or third party software as specified in design ICTSUS501: Install, configure and manage environmental requirements to ensure that virtual machines function ICTNWK525: Install and configure servers, routers, switches or other devices to provide internet protocol (IP) addressing and routing ICTNWK529: Configure virtual machines, using remote client management software ICTNWK525: Install and configure the virtual networks ICTNWK525: Implement security strategy ICTNWK529: Install and configure servers, routers, switches or other devices to provide name resolution ICTNWK529: Install and configure servers, routers, switches or other devices to provide network services ICTNWK529: Install and configure remote access services ICTNWK529: Install and configure devices to provide data management services ICTNWK529: Integrate multiple network services across network ICTNWK529: Install software and configure and test voice over internet protocol (VoIP) and videoconferencing services ICTNWK529: Incorporate the use of a communications server to provide real-time multimedia communications ICTNWK529: Select common voice and videoconferencing codecs according to standards and practices ICTNWK529: Select and install network management tools according to industry and organisational standards ICTNWK529: Implement automated server updates ICTNWK529: Implement desktop management policies ICTNWK529: Implement automated virus checking ICTNWK529: 6.7 Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 11 of 14

12 Milestone 7: Integration & Test Documentation: Test Plan, Results & Analysis Report Due: Weeks In this phase you demonstrate that the delivered system confirms to requirements in the Functional Requirements document, and addresses all of the customers requirements. Detailed test analysis report should be the culmination of this phase. Address all of the elements below to achieve this. 7.1 Conduct training in the use of system-related policies and procedures ICTNWK513: Develop test plan, referring to resources and network impact ICTSUS501: Determine tests to ensure virtual server integration ICTNWK529: Patch operating system and applications to ensure maximum security and reliability ICTNWK529: Monitor high-risk categories at specified periods ICTNWK513: Categorise and record system breakdowns ICTNWK513: Review and monitor risks and controls, using a management review process ICTNWK513: Run system tests according to test plan and record outcomes ICTSUS501: Verify the functionality of virtualisation network, according to the enterprise requirements ICTNWK525: Capture and analyse network performance data ICTNWK513: Test network functionality and record results ICTNWK513: Test and validate the functionality of the virtualisation host platform, according to the enterprise requirements ICTNWK529: Undertake ongoing monitoring of the viability and reliability of network security, through testing and use of technical tools ICTNWK529: Analyse and resolve interoperability issues ICTNWK529: Optimise performance ICTNWK529: Rectify security conflicts arising from integrating services ICTNWK529: Set and monitor alerts and logs ICTNWK513: Record results of network functionality test ICTNWK525: Manage system testing and hand over activities ICTPMG501: 4.4 Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 12 of 14

13 Milestone 8: Implementation Documentation: Implementation Plan Due: Week 15 The Implementation phase includes implementation preparation, implementation of the system into a production environment, and the resolution of any problems identified in the Integration and Testing phase. Address all of the elements below to achieve this. 8.1 Check and install cabling and associated components according to industry standards ICTNWK529: Complete network documentation according to organisational standards ICTNWK529: Review and update disaster recovery plan ICTPMG501: Obtain final project sign-off ICTPMG501: Conduct post project review and document lessons learned ICTPMG501: 5.3 Milestone 9: Operations & Maintenance Documentation: Operations & Maintenance Guide, Staff Training Plan, Systems Acceptance Form Due: Week 15 The operations and maintenance phase describes the tasks to operate and maintain information systems in a production environment. It should include post implementation and in process reviews. Document how you would address all of the elements below to achieve this. 9.1 Continually monitor internal and external network access for security breaches ICTNWK529: Use remote management tools ICTNWK529: Prepare IT support plans and maintenance or support documents ICTPMG501: Provide user documentation ICTSUS501: Notify client and obtain sign off ICTSUS501: Close project ICTPMG501: 5.5 Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 13 of 14

14 Results & Feedback Student Name: Unit Code & Name Grade NC AC MER ICTNWK525 Configure an enterprise virtual computing environment ICTNWK535 Install an enterprise virtual computing environment ICTSUS5187A Implement server virualisation for a sustainable ICT ICTICT511 Match IT needs with the strategic direction of the enterprise ICTSAS505 Review and update disaster recovery and contingency plans ICTPMG501 Manage ICT Projects ICTNWK513 Manage system security ICTNWK529 Install and manage complex ICT networks Student Feedback: Teacher Feedback: Signature: Date: Signature: Date: Created by Scott Martin on 8/07/16 Last updated by Desilva, Azhirai on 12/07/16 Page 14 of 14