JOB DESCRIPTION. Library Assistant. Library. Client Services N/A

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1 JOB SCRIPTION POST TITL: PARTMNT: SUB-PARTMNT POST RSPONSIBL TO: POST RSPONSIBL FOR: Library Assistant Library Client Services Library Assistants are allocated to a line supervisor/manager within the service team they are assigned: Collections Management, Customer Services, Resource Acquisitions & igital Access and Resource elivery. The line supervisor/manager will be one of the following: Resources Officer (Acquisitions & Reading Lists), Resources Officer (Serials & e- Resources), Resource elivery Officer, Customer Support Officer, Customer Support Team Leaders and Collections Team Leader N/A SALARY 16,983 18,263 RFRNC NO: CLOSING AT: Job Purpose: To provide effective and efficient service support across allocated Library operations and departments as deployed, so that the Library offers consistent, high-quality, customer-oriented services to its users in support of the University s teaching, learning and research agenda. uties and Responsibilities: 1. To complete a variety of activities within the Library as required/instructed to ensure materials are available to meet the customers requirements in a timely and efficient manner, following agreed procedures ensuring pre-allocated financial criteria are maintained. For example: a) the processing of Reading Lists received from academic departments, (e.g. inputting, reviewing/updating lists on the Reading List system and linking to the material)

2 b) activities involved in the acquisition of materials, (e.g. ordering, receipting and fast tracking of urgent requests) c) the digitisation of Library items, documents and materials in whole or in part as appropriate, processing to ensure access following prescribed academic and bibliographic conventions d) activities enabling access to required materials, (e.g. reservations, document supply) e) processing involved in the management of the Library s physical collections, relocation, relegation and conservation updating and amending data on the library management system f) utilising, maintaining in working order/trouble shooting and operating effectively all and any equipment installed and/or available to support the service, for example, electronic mobile shelving, multi-functional devices/printers, scanners. scalate/report faults where appropriate. 2. To provide a range of enquiry and support services via all channels, e.g. face to face, phone, online etc. This involves answering ad hoc enquiries and provision of advice and support, proactively or reactively, making decisions and taking appropriate action to deal with problems and enquiries including referral to other Library/University teams. Complex/specialised enquiries are referred to supervisors/appropriate areas (for example, Academic Services Team, IT Services, etc.). The range of services includes (but is not limited to) enquiries related to: a. lending and circulation activities, including fines and overdue books b. membership & access and borrower data c. acquisition, availability and location of materials d. use of equipment within the Library (e.g. assistive technology, printers/photocopiers, etc.) e. other ad hoc enquiries (e.g. lost property). Any response/action to Library users, other Library staff and University staff (epartment and academic staff) for the provision of information, materials and/or resources will be in accordance with Library/University policies, procedures and practices or any legal requirements, for example, CLA UUK/Guild Higher ducation Licence, Health & safety, Feedback & Complaints Resolution Pathways, etc. 3. To search a variety of sources (Internet, databases, publisher/supplier websites, etc.) in order to locate and access material held by the Library, suppliers/publishers or other institutions. 4. To maintain accurate and up-to-date information on resources and users ensuring all library systems are current and appropriate representations of the Library s stock holding, Library membership and/or Library transactions/activity. 5. To undertake financial management activities, following financial procedures, working within pre-determined budget/financial limits. LIBRARY ASSISTANT FINAL PRSON SPC.docJ Final Confirmed by Central J Panel Chair January 2018

3 xamples include: a) receipt and reconciliation of payments (e.g. online, face to face/telephone) for lost books, non-return of items (Library fines) b) processing of invoices and making of payments via relevant systems, (e.g. Library Management System, University finance and requisition systems) for binding, document supply, acquisition of materials, etc. 6. To work collaboratively with other Library colleagues to aid the delivery of services, e.g. promoting the Library and its resources, assisting in the training of new/existing staff, library inductions and demonstrations to groups/individuals as required, helping customers access Library resources, facilities and services. 7. To collect, record and maintain management information and Library statistics providing accurate information on service delivery/performance and to enable Library management to make informed decisions. 8. As required, undertake any other duties commensurate with the role. LIBRARY ASSISTANT FINAL PRSON SPC.docJ Final Confirmed by Central J Panel Chair January 2018

4 PRSON SPCIFICATION POST TITL: PARTMNT: Library Assistant Client Services, Library The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. RQUIRMNTS The post holder must be able to demonstrate: SSNTIAL () OR SIRABL () RQUIRMNTS (please indicate) MASUR BY: a) application form b) Test/xercise c) Interview d) Presentation A good standard of education including GCSs at A-C (or equivalent) in nglish and Mathematics (a) ducated to A level standard (a) A full UK or U driving equivalent licence. This licence to have no serious driving convictions (any period of disqualification must have expired by at least 1 year) Relevant experience in a front-line, face-to-face diverse customer based environment Recent experience of searching for and accessing a range of electronic information (e.g. using Library catalogues, databases, Library Management Systems Recent experience of working in a Library or an information service setting (a) (a) (c) (a) (c) Knowledge & Skills Library Competencies Proficient interpersonal skills together with the ability to work with a diverse range of people Leading & developing others (A profile rating) - Proficient interpersonal skills, able to work with a diverse range of people, advise and coach new starters and share knowledge LIBRARY ASSISTANT FINAL PRSON SPC.docJ Final Confirmed by Central J Panel Chair January 2018

5 Good written and verbal communication skills Numerate and literate Communication & Influencing (B profile rating) - Good written and verbal communication skills, numerate & literate, confident when dealing with people, able to ask questions, actively listening, promoting 2-way exchange of ideas, adopting a calm and flexible approach vidence of effective teamworking skills Teamworking (B profile rating) - vidence of effective teamworking skills, contributing actively and sharing ideas, building relationships with colleagues, supportive and encouraging of team members, ensuring the views of others are listened to and inappropriate behaviour is challenged (a) (c) Proficient IT skills including the ability to use Microsoft Office packages Technical & professional (A profile rating) - Proficient IT skills including the ability to use Microsoft Office packages, other systems & procedures for own areas vidence of working to a high level of accuracy with good attention to detail see below Managing activity & resources Well-developed organisational, time management skills and the ability to work under pressure Managing activity & resources (A profile rating) -Welldeveloped organisational, time management skills, able to work under pressure, working in a methodical manner, actively prioritising and planning tasks, progressing and monitoring against targets/deadlines maintaining a high level of accuracy and attention to detail Ability to use initiative Initiative (A profile rating) - Self-directed, ability to use initiative, identifying & selecting appropriate solutions to solve day to day problems and able to escalate complex issues where necessary Calm and flexible approach Flexibility (A profile rating) - Willing to learn, keen to take LIBRARY ASSISTANT FINAL PRSON SPC.docJ Final Confirmed by Central J Panel Chair January 2018

6 on new challenges, accepts and reacts flexibly to change, positively adapting to change amending own routine & way of working to accommodate change Customer focus (B profile rating) - Seeks to exceed customer expectations, demonstrating a commitment to outstanding service, obtaining feedback to inform service Results focus (B profile rating) - is highly self-motivated, enthusiastic, maintaining commitment over long periods of time, responding positively to new challenges, keen to achieve even less interesting tasks, taking responsibility to resolve issues even when no clear ownership LIBRARY ASSISTANT FINAL PRSON SPC.docJ Final Confirmed by Central J Panel Chair January 2018