JOB DESCRIPTION Training and Development Manager

Transcription

1 Association of Colleges The Association of Colleges (AoC) exists to represent and promote the interests of Colleges and provide members with professional support services. As such, we aim to be the authoritative voice of Colleges based on credible analysis, research, advocacy and consultation with Colleges and the first choice destination for guidance and advice for members. AoC was established in 1996 by Colleges themselves as a voice for further education and higher education delivered in Colleges at national and regional level. AoC Create AoC Create is the commercial subsidiary of AoC and exists to generate revenue for AoC, paid annually in the form of a dividend. Working with colleges for 20 years, AoC Create uses its extensive network to provide recruitment and development services. JOB DSCRIPTION Training and Development Manager Job Purpose: To manage, develop and deliver the full range of Training and Development products and services to meet market needs and achieve financial targets. Department Reports To AoC Create Training and Development Director of Training and vents People Management Direct Reports: 2 Indirect Reports: None Monetary Responsibility Budget/ Revenue Generation: Responsible for achieving financial targets, financial planning and budget management, forecasting and accurate monthly financial reconciliation. Risk Management: Responsible for aligning products and services to market need. Protecting and upholding the AoC brand in the delivery of all activities and the creation and execution of partnerships and contracts. 1 P a g e Training and Development Manager

2 xternal Key Contacts Internal Key Contacts Clients, training associates and delivery partners, other education and skills sector bodies, government agencies. Colleagues in AoC Create and AoC. Key Accountabilities: Client management, partner and associate liaison and recruitment, ensuring efficient and high-quality customer service and contract management Identifying, pitching for and winning business with a diverse client group Design and deliver training courses and workshops, utilising a variety of methods, (train the trainer, face to face and virtual courses) Identify opportunities to develop the business and design and deliver new courses in response to market needs Assess proposals for training courses and workshops received from associates and third parties seeking to work with or through AoC/AoC Create Understand clients training requirements and advise on the most appropriate solutions. Identify training and development needs through training needs analysis Design blended training materials, courses and programmes and produce related training materials Undertake the programme management for both accredited and nonaccredited products and services to Masters level Manage the budget for products and services, to include planning, forecasting and monthly reconciliation and the development of pricing models to ensure competitiveness Respond effectively to ITT s, leading proposals and pitch meetings/interviews Plan the annual programme of workshops and training programmes nsure the smooth handling of logistics and high standards in delivery Keep up to date with methods, tools and techniques which can be applied to achieve more effective learning and use this knowledge to propose innovative modes of delivery for clients Management and development of Training and Development team members 2 P a g e Training and Development Manager

3 Management of evaluation processes, quality assurance, data and resolution of client issues Contribution to delivery of marketing and communications strategy including website content and development of collateral, promotion via networks and events Any other duties commensurate with the post that could be reasonably required. PRSON SPCIFICATION Competencies Competency Working with others Communicating with others Min Level for the job (Level 0-4) ffective behavioural examples (taken from the Core Competency Framework) 3 Demonstrates confidence in influencing and explains things well to compel others. Inspires others. Sets clear objectives to drive year on year performance improvements. Renowned as an effective coach and sounding board. A role model for continuous learning & development. 3 Achieves full understanding of others their needs, roles, responsibility, governance, funding, policy lines etc. Listens, clarifies to check understanding. Uses the most appropriate method, language, medium and style of communication for the situation and people involved. Summarises complex information in an effective manner. Influencing 3 Drives a collaborative culture across the organisation, encourages openness and transparency. Varies style to have the maximum impact on the audience. Making effective decisions 3 Takes quick and well thought through decisions, seizes opportunities to move things forward. Thinks through the impact of decisions. Involves and facilitates others to generate and solve problems. 3 P a g e Training and Development Manager

4 Analysing and interpreting information Planning and organising Taking personal responsibility Upholding ethics and values Coping with pace, setbacks and change nsures that top level decisions and personal decisions are well explained to others. 3 Breaks information down into component parts, patterns or relationships. Analyses the significance of external events and situations on the work of AoC. Interprets complex written information. Produces workable solutions. 2 Recognises and rewards good performance. Tackles poor performance. nsures delivery against plans and forecasts accurately. Uses project management techniques to deliver projects to plan and to budget. 3 Actively enforces appropriate business standards and rules. Successfully deals with a range of difficult and often complex situations without support or guidance form others. Constructively challenges existing strategies with thorough reasoning. Manages conflict. 3 Puts into practise the organisation s core values. Upholds principles of fairness and equality. Acts with complete integrity. 3 Adjusts quickly when priorities changes and takes prompt corrective action when things go awry. Adapts well to pressured situations and executes good control. Involves others and helps them to adapt to new ways of working. Addresses negative reactions to change. 4 P a g e Training and Development Manager

5 Additional Requirements Description ssential Desirable ducation/ Qualifications/ Professional Bodies GCS nglish GCS grade C and above or equivalent ducated to degree level or equivalent Professional qualifications (relevant to training/l&d) D Knowledge Skills and xperience Substantial knowledge and experience of managing training and development products/services Knowledge and experience of designing and delivering training programmes in areas relevant to management and soft skills development A confident public speaker with excellent presentation skills and an engaging training style xcellent listening skills and ability to understand a client brief and feedback Good understanding of and ability to communicate learner outcomes Ability to identify high quality trainers/specialists, quality assess programmes proposed, and manage the contract and budget Proven experience of leading, managing and coaching a training team Ability to communicate effectively with people including senior persons and commercial businesses xcellent personal organisation and time management skills Ability to multi-task, prioritise effectively and manage own work schedule Ability to build and maintain strong business relationships and influence stakeholders at all levels xperience in budget management, planning, forecasting and financial reconciliation Good appreciation of marketing and communication tools and their exploitation for results xperience and skills in project management and business development Computer confident, proactive and enjoys learning new IT systems, good/ intermediate/ advanced skills and knowledge of Microsoft Word, Outlook, xcel and PowerPoint xperience of databases and website communication systems particular IT and events management software D Attributes 5 P a g e Training and Development Manager

6 A can-do attitude with a high level of personal motivation Demonstrates a solutions-focused approach to all tasks Demonstrates commitment to own learning and continuous improvement through training and development Proactively seeks opportunities to develop the business and the team High attention to detail and accuracy Strong team worker who enjoys contributing to the success of their own team and others across the company Approachable personality that is helpful and authoritative on the telephone Ability to work with complex information Ability to stay calm when there are urgent and important deadlines to be met Flexibility to respond well to changing circumstances Demonstrates respect for equality of opportunity & diversity and works to actively promote an inclusive work environment & good working relationships amongst staff Demonstrates an interest in Further ducation Acknowledgement This job description has been designed to indicate the general nature and level of the work performance by employees within this post. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications / experience required by employees assigned to the role. These may be subject to future amendments following appropriate consultation. 6 P a g e Training and Development Manager