e-business for Any Business...Even Space

Size: px
Start display at page:

Download "e-business for Any Business...Even Space"

Transcription

1 e-business for Any Business...Even Space Joe Duffy Group Vice President Oracle Service Industries GSAW 2000

2 Oracle Customers 10 of TOP 10 Bus-to-Consumer Sites 1800 Flowers Amazon CDNOW Schwab Cisco Dell E-Trade NECX OnSale REI 9 of TOP 10 Bus-to-Business Sites Marshall Ind. Cisco Systems Bay Networks Dell Compaq Federal Express IBM W.W. Grainger 3 COM First Union 70% of the Fortune 500 Source: Giga Group 1998, NetMarketing 2 Template. 1/97

3 The Internet Changes Everything Not just a new technology A new way of doing business 3 Template. 1/97

4 The Networked Society Social Cultural Political Commerce Community Environmental Classroom Technological Economical 4 Template. 1/97

5 The Digital Economy by Don Tapscott Convergence Knowledge Digitization Virtualization Molecularization Interaction Prosumption Innovation Disintermediation Immediacy Globalization Discordance 5 Template. 1/97

6 Internet Changes Everything By Peter Cochrane Ubiquitous Secure Anonymous Global Low Cost Fast Chaos 6 Template. 1/97

7 Technology Penetration Time to 10 million users Pager Telephone Fax VCR Cellular PC CD-ROM Web 41 years 38 years 22 years 9 years 9 years 7 years 6 years 3 years USA passed 100 million users 7 Template. 1/97

8 To succeed... you must fundamentally change how you do business Expand market opportunities Improve business process efficiencies Increase satisfaction, retain customers

9 Expand Markets The Challenge... Globalization Market Convergence Competitors Channels Customers Implementations New Business Models Traditional boundaries dissolving Customer-centric Unassisted selling Unified channels Cross-selling Portals 9 Template. 1/97

10 Improve Efficiencies The Challenge... Lower Entry Barriers Efficient Markets Increased competition Margin pressure Dynamic trade Disintermediation Transparent prices New Business Process Models Self-service Buying communities Outsourcing Competency mgt Rapid time to benefit 10 Template. 1/97

11 Retain Customers The Challenge... Fleeting customer loyalty Low switching barriers Differentiated Offering and Service Direct, Lifetime Customer Relationship Complete customer information Increase satisfaction Lifetime profitability Personalization Global, 27x7 Knowledge exchange 11 Template. 1/97

12 With all these changes... How do you Compete?

13 From Traditional to e-business New ways of running your business... Administrative Processes Internal Transactions Local, Regional Self-Service External Focus Business Intelligence Global on the Internet 13 Template. 1/97

14 The e-business E M P L O Y E E S CUSTOMERS Web Web Portal Site Site E-Store Direct Sales Self Service Applications ERP Applications Suppliers Suppliers & Partners Partners Customer Service Business Intelligence Systems Service Service Providers Providers 14 Template. 1/97

15 Why e-business? Mail Speed Counter Cost Call Center Internet Airline tickets: $ > $1.00 Banking: $ > $0.13 Bill Payment: $ > $0.65 Software Dist: $ > $0.20 Sales Call: $ > $1.00 (source: OECD) 15 Template. 1/97

16 Phases of e-business Phase 1 Broadcast Interact Transact Integrate Phase 4 16 Template. 1/97

17 e-business for Space Requires complete internet computing solutions for enterprise operations Agile platform to build e-business applications Applications to run e-businesses Services to implement & run the applications 17 Template. 1/97

18 Increased Challenges Service Value Access Accountability Space Demands Privatization Quality Productivity 18 Template. 1/97

19 e-business Solutions for Space Platform 19 Template. 1/97

20 Platform Platform 20 Template. 1/97

21 Internet Computing PC Browser Multimedia UI App Server Data Server Low Cost Server Hardware Centralized Complexity Consolidated Data in the Network Low Cost Development, Deployment & Maintenance 21 Template. 1/97

22 Sell/Service Side Platform 22 Template. 1/97

23 Sell/Service Side: CRM In Person Call Center Internet Interactive-TV Mail Kiosk Space Sales How do I market my products and services? Who are my customers? Space Service How reliable is my service? Are my customers satisfied? Space Manufacturer How can I be more responsive to sales demands and customers? Internet Commerce, On-line Selling, Customer Service, Marketing, Sales 23 Template. 1/97

24 Buy Side Platform 24 Template. 1/97

25 Buy Side: Internet Procurement Refocus purchasing on strategic sourcing Receiving Payments Purchasing Intelligence Internet Collaborative Sourcing Content Management Empower employees at the desktop Provide contract visibility and compliance Automate the entire Space procurement process Supplier Collaboration Purchasing Self Service Purchasing 25 Template. 1/97 Production and Non- Production Products Source all materials at best value Extends process efficiencies across the supply chain

26 Buy Side: e-business Space Supply Chain Service (Ground Stations, Customer Care) Supply Chain Logistics Demand Management (Marketing) Internet Applications Architecture Order Configuration & Capture Product Engineering (Satellites, Launch Vehicles) Increased Benefit to Complex Operations Just In Time Increased Quality Key to Integration Phase of e-business Manufacturing Planning & Scheduling Internet Procurement (Parts & Services) 26 Template. 1/97

27 Inside Platform 27 Template. 1/97

28 Space Knowledge Management Enterprise Portal Employee Emplo Productivity services (eg. mail) Directory Server (eg. people finder) Employees EXsdfe EXs Abcd Enterprise Portal Access Information Empower Employees Share Information Quicker, Better Decisions Customer Information Systems Business Intelligence Systems ERP Applications Personalized news, Corporate Intranet, Internet access Template. 1/97

29 ERP: Back Office Space Applications Project/Cost Accounting Purchasing Accounts Receivable Business Intelligence Budgeting Accounts Payable Fixed Assets General Ledger Human Resources/Payroll Order Management 29 Template. 1/97

30 e-business Equals... Self-service One Face to Customer 24x7 access Increased Revenues Better Business Results Employee Knowledge Improved Quality Productivity 30 Template. 1/97

31 What Phase is Your Organization? Broadcast Interact Transact Integrate E-Business or Out of Business 31 Template. 1/97

32

The World of e-business Management Information Systems

The World of e-business Management Information Systems The World of e-business 406.306 Management Information Systems Jonghun Park jonghun@snu.ac.kr Dept. of Industrial Engineering Seoul National University 9/20/2007 electronic commerce The buying and selling

More information

Mobile Strategy Transforming the Auto Industry

Mobile Strategy Transforming the Auto Industry Mobile Strategy Transforming the Auto Industry Kelly Mulroney Vice President, Product Strategy 1 Mobile adoption is undeniable and material. Eighty percent of shoppers are now digital and a growing number

More information

BUS 516. Global E-business and Collaboration

BUS 516. Global E-business and Collaboration BUS 516 Computer Information Systems Global E-business and Collaboration Business Functions Business Processes Collection of activities required to produce a product or service Organizations coordinate

More information

Enterprise Information Systems

Enterprise Information Systems Instructor: Kevin Robertson Enterprise Information Systems Lecture Outline 6/7 Learning Objectives 1. Explain how organizations support business activities by using information technologies across the

More information

CrossView Connect: An Omni-Channel Solution Enabler

CrossView Connect: An Omni-Channel Solution Enabler Strategy + Technology + Services for Connected. : Why Omni-Channel Matters 75% of consumers research products both online and in store before purchasing.¹ Omni-Channel for B2C and B2B Choice is the refrain

More information

Enterprise Information Systems

Enterprise Information Systems ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how

More information

12/02/2018. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems

12/02/2018. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how

More information

2. Define e-buisness. Explain with a neat sketch the transaction processing cycle in detail.

2. Define e-buisness. Explain with a neat sketch the transaction processing cycle in detail. 1. With the help of neat figure, explain the enterprise application architecture illustrating the major cross functional enterprise application and their interrelationships. 2. Define e-buisness. Explain

More information

Sebastian J Gunningham. Senior Vice President Latin America Division Oracle Corporation

Sebastian J Gunningham. Senior Vice President Latin America Division Oracle Corporation Sebastian J Gunningham Senior Vice President Latin America Division Oracle Corporation How is Information Technology Changing the Business Environment in Latin America... Oracle Corporation Two Software

More information

DYNAMICS 365 live your future now

DYNAMICS 365 live your future now DYNAMICS 365 live your future now The time when purchasing a business information system was a complex and expensive project is long gone. All applications that are essential for conduct of business are

More information

Chapter by Prentice Hall

Chapter by Prentice Hall Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall STUDENT LEARNING OBJECTIVES What are the major features of a business that are important for understanding the role

More information

ICT procurement trends in the Netherlands

ICT procurement trends in the Netherlands ICT procurement trends in the Netherlands Enterprise ICT investment plans to 2013 March 2013 TABLE OF CONTENTS 1 Enterprise ICT investment trends... 4 1.1 Introduction... 4 1.2 Survey demographics... 4

More information

Seize Opportunities. SAP Solution Overview SAP Business Suite

Seize Opportunities. SAP Solution Overview SAP Business Suite SAP Solution Overview SAP Business Suite SAP Business Suite Achieve Process Excellence, Lower Costs, Seize Opportunities 2 SAP Business Suite software is a comprehensive, fully integrated family of applications

More information

IBM BPM on zenterprise

IBM BPM on zenterprise IBM BPM on zenterprise The world has turned Andreas Gröschl, Mainframe Architect groeschl@de.ibm.com The Modern Enterprise is a Network of Complex Interactions Powered by Mainframe Assets 70% of corporate

More information

THE EASTMAN GROUP, INC. Richard Eastman

THE EASTMAN GROUP, INC. Richard Eastman THE EASTMAN GROUP, INC. Richard Eastman ... NETWORKED INTELLIGENCE The DIGITAL ECONOMY DON TAPSCOTT Traits of the New Information Age...... applied to Travel Distribution SHARE OF CUSTOMER THE ONE TO ONE

More information

SUITECOMMERCE Complete Commerce Solution for Delivering a Unified Customer Experience

SUITECOMMERCE Complete Commerce Solution for Delivering a Unified Customer Experience SUITECOMMERCE Complete Commerce Solution for Delivering a Unified Customer Experience www.suitecommerce.com BUILD YOUR BUSINESS AROUND YOUR CUSTOMERS, NOT CHANNELS Today s customers expect consistent and

More information

SUITECOMMERCE Complete Commerce Solution for Delivering a Unified Customer Experience

SUITECOMMERCE Complete Commerce Solution for Delivering a Unified Customer Experience SUITECOMMERCE Complete Commerce Solution for Delivering a Unified Customer Experience BUILD YOUR BUSINESS AROUND YOUR CUSTOMERS, NOT CHANNELS Today s customers expect consistent and highly personalized

More information

SUITECOMMERCE Complete Commerce Solution for Delivering a Unified Customer Experience

SUITECOMMERCE Complete Commerce Solution for Delivering a Unified Customer Experience SUITECOMMERCE Complete Commerce Solution for Delivering a Unified Customer Experience www.suitecommerce.com BUILD YOUR BUSINESS AROUND YOUR CUSTOMERS, NOT CHANNELS Today s customers expect consistent and

More information

LEADERSHIP INSIGHTS: PRODUCTIVITY AND INNOVATION

LEADERSHIP INSIGHTS: PRODUCTIVITY AND INNOVATION LEADERSHIP INSIGHTS: PRODUCTIVITY AND INNOVATION Charles Homs Vice President Industries Business Unit TECHNOLOGY EXPERIMENTATION LEADERS NEW FRONTIER MULTIPOLARITY CREATIVITY BIG DATA CLOUD COMPUTING CHANGE

More information

Chapter 2 Organization and Corporate Governance

Chapter 2 Organization and Corporate Governance Chapter 2 Organization and Corporate Governance Organization Organization Chart February 23, 2018 Shareholders Meeting Board of Directors Chairman / Vice Chairman Audit Committee Remuneration and Nomination

More information

Leadership Insights: Productivitiy and Innovation. Karsten Roigk, Vice President Applications Strategy & Sales Support Budapest, November 2011

Leadership Insights: Productivitiy and Innovation. Karsten Roigk, Vice President Applications Strategy & Sales Support Budapest, November 2011 Leadership Insights: Productivitiy and Innovation Karsten Roigk, Vice President Applications Strategy & Sales Support Budapest, November 2011 1 TECHNOLOGY EXPERIMENTATION LEADERS NEW FRONTIER MULTIPOLARITY

More information

itsmf Annual Conference 2012

itsmf Annual Conference 2012 itsmf Annual Conference 2012 IBM Cloud Adoption Patterns Rethink IT, Reinvent Business Mr. Alwyn Tse Technical Consultant, Software Group, IBM China/HK Ltd Rethink IT and reinvent business with IBM SmartCloud.

More information

Introduction to e-business Systems

Introduction to e-business Systems 1 Introduction to e-business Systems 2 Learning Objectives Give examples of how Internet and other information technologies support business processes within the business functions of.. Accounting, Finance,

More information

THE DIGITAL FIRM: ELECTRONIC COMMERCE AND ELECTRONIC BUSINESS

THE DIGITAL FIRM: ELECTRONIC COMMERCE AND ELECTRONIC BUSINESS Chapter 4 THE DIGITAL FIRM: ELECTRONIC COMMERCE AND ELECTRONIC BUSINESS 4.1 2003 by Prentice Hall OBJECTIVES How has Internet technology changed value propositions and business models? What is electronic

More information

Welcome, Industry & Flexera Software Update. Randy Littleson Senior Vice President of Marketing Flexera Software

Welcome, Industry & Flexera Software Update. Randy Littleson Senior Vice President of Marketing Flexera Software Welcome, Industry & Flexera Software Update Randy Littleson Senior Vice President of Marketing Flexera Software 1 Software Makes the World Go Round Gartner says worldwide IT spending on pace to reach $3.8

More information

TOOLS AND METHODOLOGY FOR DEVOPS

TOOLS AND METHODOLOGY FOR DEVOPS TOOLS AND METHODOLOGY FOR DEVOPS Christoph Braeuchle Senior Director, Product Management Nov 22, 2017 AGENDA 1. Introduction: PLM 720 and DevOps 2. Tool Architecture for DevOps in Smart Connected Systems

More information

Your Business. The Cloud. Business Cloud.

Your Business. The Cloud. Business Cloud. Your Business. The Cloud. Business Cloud. For the world of business today, change is the new constant, unpredictable is the new normal. In this rapidly evolving IT landscape, companies are constantly trying

More information

Alessandra Brasca Il p unto di vista I BM B

Alessandra Brasca Il p unto di vista I BM B Alessandra Brasca Il punto di vista IBM Cloud trends are changing entire industries by engaging data, mobile and social through innovative applications Social Mobile Big Data Powered by Cloud Using context

More information

Upgrade Strategies for Small and Midsize Businesses

Upgrade Strategies for Small and Midsize Businesses Upgrade Strategies for Small and Midsize Businesses Pat Hickey, Director, mysap All-in-One Solutions Michael Labriola, VP of IT, TriVirix International November 2003 Agenda 1. Reasons for an Upgrade 2.

More information

Clarification Note No. 3. RFP-SPPG for Implementation of a commercially available and proven business to business e-commerce solution

Clarification Note No. 3. RFP-SPPG for Implementation of a commercially available and proven business to business e-commerce solution 08/10/2014 Clarification Note No. 3 RFP-SPPG-2014-122355 for Implementation of a commercially available and proven business to business e-commerce solution Q1. Appendix ii_final, Requirement Section: Regarding

More information

Leadership Insights: Productivitiy and Innovation. Folia Grace, VP Application Product Marketing November, 2011

Leadership Insights: Productivitiy and Innovation. Folia Grace, VP Application Product Marketing November, 2011 Leadership Insights: Productivitiy and Innovation Folia Grace, VP Application Product Marketing November, 2011 1 TECHNOLOGY EXPERIMENTATION LEADERS NEW FRONTIER MULTIPOLARITY CREATIVITY BIG DATA CLOUD

More information

The Future of Enterprise IT From Systems of Record to Systems of Engagement

The Future of Enterprise IT From Systems of Record to Systems of Engagement The Future of Enterprise IT 2010 2020 From Systems of Record to Systems of Engagement 1 Agenda IT Today Enterprise IT: Systems of Record Consumer IT: Systems of Engagement The Big Disconnect Evolution

More information

EXECUTIVE ERP. EVALUATION AND INVESTMENT ROADMAP Developed for the Modern Business

EXECUTIVE ERP. EVALUATION AND INVESTMENT ROADMAP Developed for the Modern Business EXECUTIVE ERP EVALUATION AND INVESTMENT ROADMAP Developed for the Modern Business TABLE OF CONTENTS Executive ERP Evaluation and Investment Roadmap Developed for the Modern Business Read Time: 17 minutes

More information

The Future of Enterprise IT From Systems of Record to Systems of Engagement

The Future of Enterprise IT From Systems of Record to Systems of Engagement The Future of Enterprise IT 2010 2020 From Systems of Record to Systems of Engagement 1 2010, TCG Advisors LLC Agenda IT Today Enterprise IT: Systems of Record Consumer IT: Systems of Engagement The Big

More information

Cordys Overview. June 2010

Cordys Overview. June 2010 Cordys Overview June 2010 Cordys history 1978 Cordys founded 1998 2001 2004 Enterprise Platform CPF launch 2005 2006 2007 2008 2009 Google Cloud 2010 Packaged Applications VC Product Development Lighthouse

More information

Cloud solutions for bigger business

Cloud solutions for bigger business Cloud solutions for bigger business Advance your bigger business MYOB Advanced Platform benefits 1 Easy MYOB Advanced Business is an online business Enterprise Resource Management system (ERP) and MYOB

More information

Operational Logistics On Demand

Operational Logistics On Demand Operational Logistics On Demand Charles Largay IBM Global Services September 24th, 2003 Enterprise Integration 2002 IBM Corporation On-Demand is a benefit to DOD if it leads to doing following better:

More information

14. E-Commerce Applications and Infrastructures

14. E-Commerce Applications and Infrastructures 14. (Contents) E-Commerce Applications and Infrastructures Contents 14. E-Commerce Applications and Infrastructures Building E-Commerce Applications and Infrastructures Code: 166140-01+02 Course: Electronic

More information

Cape Rock Ltd. Attendees. Date Consultant. Mats Nyström. Richard Bull Anastasia Birchwood

Cape Rock Ltd. Attendees. Date Consultant. Mats Nyström. Richard Bull Anastasia Birchwood Date 24.12.2015 Consultant Mats Nyström Attendees Name Richard Bull Anastasia Birchwood Job title CIO CFO BT Monitor Assessment Report This report is a summary of the answers, assessments, views and strategies

More information

ACHIEVE INNOVATION WITH CONNECTED CAPABILITIES Connected Product Maturity Model. white paper

ACHIEVE INNOVATION WITH CONNECTED CAPABILITIES Connected Product Maturity Model. white paper ACHIEVE INNOVATION WITH CONNECTED CAPABILITIES Connected Product Maturity Model white paper EXECUTIVE SUMMARY The world is moving to connected products Companies will leverage the data and intelligence

More information

CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE

CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE 1 Learning Objectives Examine in detail the enterprise systems modules and architecture. Understand the effects of a well-designed architecture on ERP implementation.

More information

Chapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS. 14-Dec-15. Enterprise Systems

Chapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS. 14-Dec-15. Enterprise Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION Learning Objectives Chapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS VIDEO CASES Case 1: Sinosteel Strengthens Business

More information

IBM INDUSTRY GO TO MARKET MODEL

IBM INDUSTRY GO TO MARKET MODEL IBM INDUSTRY GO TO MARKET MODEL Tom Inman, Vice President, Industry Strategy & Integration tinman@us.ibm.com Market success happens when IBM and partners work together Industry Strategy ISVs Go-To-Market

More information

ARE YOU GOING DIGITAL WITHOUT A NET?

ARE YOU GOING DIGITAL WITHOUT A NET? ARE YOU GOING DIGITAL WITHOUT A NET? Whether your business is embracing new digital technologies or moving to the cloud, your network needs to be up to the task. 2 ARE YOU GOING DIGITAL WITHOUT A NET?

More information

CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT 1 Strouse, Karen G.(2004). Customer-Centered Telecommunication Services Marketing. Artech House. London Chapter 12 2 INTRODUCTION CRM general process of managing the various

More information

Emerging Information Technology Issues in Leasing

Emerging Information Technology Issues in Leasing Emerging Information Technology Issues in Leasing EXECUTIVE SUMMARY Rapid changes in information technology will trigger profound changes in the leasing industry. That is the conclusion of the Emerging

More information

Background Concepts (1/3)

Background Concepts (1/3) Impact of Internet on Business: Internet tv Value Chain &V Value Webs Prof. Dr. Hans Akkermans Dr. Jaap Gordijn Free University Amsterdam VUA 1 The Impact of Internet on Business Reader: articles Porter:

More information

Select Acquisitions By Buyers Across Various Themes

Select Acquisitions By Buyers Across Various Themes Select Acquisitions By Buyers Across Various Themes Data Center Convergence SaaS / Cloud Big Data / Analytics Next Generation Security Cloud / IT Management Mobility Cloud / SaaS Storage NPM / APM Social

More information

Thriving in a Hybrid World. Dean J. Marsh Vice President, Client Success IBM Analytic Solutions

Thriving in a Hybrid World. Dean J. Marsh Vice President, Client Success IBM Analytic Solutions Thriving in a Hybrid World Dean J. Marsh Vice President, Client Success IBM Analytic Solutions Today 3 technology forces are converging Data Cloud, Apps, and Services Cloud Smarter factories Smarter cities

More information

Chapter 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Chapter 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications LEARNING OBJECTIVES How do enterprise systems help businesses achieve operational excellence? How do supply chain

More information

TELECOMS.

TELECOMS. Powering Your Business into the Future TELECOMS www.telcobilling.selcomm.net If you think the Internet changed business, think again. The IoT will change it completely even for Telcos. Gartner Inc. Future-proof

More information

THE NEXT INDUSTRIAL REVOLUTION How E-commerce is transforming B2B

THE NEXT INDUSTRIAL REVOLUTION How E-commerce is transforming B2B THE NEXT INDUSTRIAL REVOLUTION How E-commerce is transforming B2B Professor Michael Bourlakis Head of the Logistics, Procurement & Supply Chain Management Group www.cranfield.ac.uk/som Presentation Cranfield

More information

Introduction To E- Commerce

Introduction To E- Commerce Topic: Introduction t o E-Commerce Introduction To E- Commerce - What is E-Commerce? - Different Definitions of E-Commerce - Scopes of E-Commerce - Difference of E-Commerce and Traditional Commerce - Characteristics

More information

BRIGHT SUITE Optimize Fulfillment with Deposco

BRIGHT SUITE Optimize Fulfillment with Deposco BRIGHT SUITE Optimize Fulfillment with Deposco Cloud-Based Order Management & Omnichannel Fulfillment Solutions to Solve Your Supply Chain Challenges Deposco, Inc. 4800 North Point Parkway Suite 100 Alpharetta,

More information

MAJOR BUSINESS INITIATIVES

MAJOR BUSINESS INITIATIVES Chapter 2 MAJOR BUSINESS SS INITIATIVES Gaining Competitive Advantage with IT STUDENT LEARNING OUTCOMES 1. Describe how to use Porter s Five Forces Model to evaluate the attractiveness of an industry.

More information

30% 10B 35ZB 250B 15PB. Of the world s population (2B people) is accessing and using the Internet 1. s are being sent every day 1

30% 10B 35ZB 250B 15PB. Of the world s population (2B people) is accessing and using the Internet 1.  s are being sent every day 1 Evolving IT 30% Of the world s population (2B people) is accessing and using the Internet 1 250B Emails are being sent every day 1 10B Internet connected devices worldwide 1 2 15PB Of new data is being

More information

2. The New Economy. Outline. Marketing Challenges. Connecting with Customers Directly

2. The New Economy. Outline. Marketing Challenges. Connecting with Customers Directly Connecting with Customers Directly 2. The New Economy Example: Land s End 3-D of Virtual Model Shan-Yu Chou 1 Shan-Yu Chou 2 Outline Marketing Challenges; Major forces driving the new economy; The changes

More information

What Is an ERP? Examples of ERP modules include the following: Learning Objectives. What Is an ERP?

What Is an ERP? Examples of ERP modules include the following: Learning Objectives. What Is an ERP? Enterprise Resource Planning - ERP Learning Objectives What is an ERP Companies beforeand aftererp Systems ERP Software Companies& Marketshares Benefits and Challenges of Enterprise Systems Extended enterprises

More information

Microsoft Dynamics Gold Partner Microsoft Dynamics 365. Project Service Automation

Microsoft Dynamics Gold Partner Microsoft Dynamics 365. Project Service Automation Microsoft Dynamics Gold Partner Microsoft Dynamics 365 Project Service Automation Overview Profit from your projects Run your project-based business more productively by bringing people, processes and

More information

Integrate and Automate. Business Processes. Cloud Essentials. Easily connect applications using Oracle s cloud integration capabilities.

Integrate and Automate. Business Processes. Cloud Essentials. Easily connect applications using Oracle s cloud integration capabilities. Integrate and Automate Cloud Essentials Business Processes Easily connect applications using s cloud integration capabilities. The Expanding World of Integration As business operations move to the cloud,

More information

E Commerce By: Vitthal Jagtap SBPCOE Indapur.

E Commerce By: Vitthal Jagtap SBPCOE Indapur. E Commerce By: Vitthal Jagtap SBPCOE Indapur www.vitthaljagtap.com CONTEXT: Definition of E-Commerce. History of E-Commerce. Advantages and Disadvantages of E-Commerce. Some of E-Commerce Websites Types

More information

Epicor for Distribution

Epicor for Distribution Epicor for Distribution As a distributor, you know that employing a powerful technology strategy is a key to success and to staying ahead of the competition, which seems to get more sophisticated every

More information

DRAFT. Fusion ERP Cloud Service October Oracle Fusion ERP Cloud Service. Magdalene Ritter

DRAFT. Fusion ERP Cloud Service October Oracle Fusion ERP Cloud Service. Magdalene Ritter DRAFT Oracle Fusion ERP Cloud Service Fusion ERP Cloud Service October 2013 Magdalene Ritter 1 Copyright 2013, Oracle and/or its affiliates. All rights reserved. The following is intended to outline our

More information

Adopt a unified approach to address the convergence of IT and operational support systems (OSS).

Adopt a unified approach to address the convergence of IT and operational support systems (OSS). Asset and service management solutions for the telecommunications industry White paper Adopt a unified approach to address the convergence of IT and operational support systems (OSS). December 2006 2 Contents

More information

Part 1. Chapter 1 Introducing digital marketing

Part 1. Chapter 1 Introducing digital marketing Slide 1.1 Part 1 Digital marketing fundamentals Chapter 1 Introducing digital marketing Slide 1.2 Learning objectives Explain the relevance of different types of digital platforms and digital media to

More information

Microsoft Dynamics Gold Partner. Microsoft Dynamics 365 and Dynamics NAV Upgrade Accounting Software to ERP

Microsoft Dynamics Gold Partner. Microsoft Dynamics 365 and Dynamics NAV Upgrade Accounting Software to ERP Microsoft Dynamics Gold Partner Microsoft Dynamics 365 and Dynamics NAV Upgrade Accounting Software to ERP What is an ERP? Enterprise Resource Planning Solution An enterprise resource planning (ERP) solution

More information

Explore the Media Industry s No. 1 Sales, Delivery & Revenue Management Cloud-Based Platform

Explore the Media Industry s No. 1 Sales, Delivery & Revenue Management Cloud-Based Platform Explore the Media Industry s No. 1 Sales, Delivery & Revenue Management Cloud-Based Platform Mediascape is a comprehensive solution that includes account oversight, campaign and order management, billing,

More information

Capgemini s PoV on Industry 4.0 and its business implications for Siemens

Capgemini s PoV on Industry 4.0 and its business implications for Siemens Capgemini s PoV on Industry 4.0 and its business implications for Siemens Siemens Digital Transformation Executive Forum June 5 th 2014, Udo Lange TRANSFORM TOGETHER Contents INDUSTRY 4.0: Drivers for

More information

For more information visit ncr.com or contact us at

For more information visit ncr.com or contact us at For more information visit ncr.com or contact us at retail@ncr.com The innovative next generation retail platform for consistent and personalized shopping experience Retail has matured a great deal and

More information

VCE VBLOCK SYSTEMS. The Leading Converged Infrastructure. Copyright 2013 EMC Corporation. All rights reserved.

VCE VBLOCK SYSTEMS. The Leading Converged Infrastructure. Copyright 2013 EMC Corporation. All rights reserved. VCE VBLOCK SYSTEMS The Leading Converged Infrastructure Copyright 2013 EMC Corporation. All rights reserved. 1 2013 VCE Company, LLC. All rights reserved. VCE: A FOUNDATION FOR IT TRANSFORMATION TODAY

More information

<Insert Picture Here>

<Insert Picture Here> Oracle and SPL - Acquisition Announcement Delivering the most complete, integrated end-to-end packaged solution to meet the unique needs of the Utilities industry Customer and Partner

More information

Industrial Internet: Challenges & Opportunities. IOT/WebRTC. November 5, 2014 Dave Duggal, EnterpriseWeb

Industrial Internet: Challenges & Opportunities. IOT/WebRTC. November 5, 2014 Dave Duggal, EnterpriseWeb Industrial Internet: Challenges & Opportunities IOT/WebRTC November 5, 2014 Dave Duggal, EnterpriseWeb The IIC: 92 global leaders working together to drive transformational change IIC Founder Companies

More information

MEANS HAPPIER CUSTOMERS

MEANS HAPPIER CUSTOMERS CLOUD COMPUTING MEANS HAPPIER CUSTOMERS TABLE OF CONTENTS 1 About the cloud 3 Cloud-based applications increase customer satisfaction 6 The human touch: Technology alone is not enough 7 Summary About the

More information

Enterprise Systems MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz

Enterprise Systems MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz Chapter 8 Enterprise Systems MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz Lecturer in Management & IT 1 Learning Objectives Understand the essentials of enterprise

More information

Enhancing Service Quality with Next Generation Business Automation in Government Muti Ur Rahman, ECM Sales Lead IBM India/SA

Enhancing Service Quality with Next Generation Business Automation in Government Muti Ur Rahman, ECM Sales Lead IBM India/SA Enhancing Service Quality with Next Generation Business Automation in Government Muti Ur Rahman, ECM Sales Lead IBM India/SA Challenges Facing Governments Today Continuous budget pressure Demonstration

More information

Accelerate OSS/BSS Agility Using XML and Web Services

Accelerate OSS/BSS Agility Using XML and Web Services Accelerate OSS/BSS Agility Using XML and Web Services Pieter Knook Senior Vice President Microsoft Corporation 2002 Microsoft. All rights reserved. The Roles of a Service Provider Before Network Focus

More information

Cisco Remote Expert Smart Solution for Retail Banking Enabling Personalized and Pervasive Sales and Service Across Delivery Channels

Cisco Remote Expert Smart Solution for Retail Banking Enabling Personalized and Pervasive Sales and Service Across Delivery Channels Solution Overview Cisco Remote Expert Smart Solution for Retail Banking Enabling Personalized and Pervasive Sales and Service Across Delivery Channels For too long, the financial services industry has

More information

Innovate Perform Grow. Charles Johnson GM WW Manufacturing and Resources Sector

Innovate Perform Grow. Charles Johnson GM WW Manufacturing and Resources Sector Innovate Perform Grow Charles Johnson GM WW Manufacturing and Resources Sector Emerging Economies and Extended Enterprise Digital Convergence Power shift to Consumers, New business models Sustainability

More information

Cisco HyperFlexTM VDI for Citrix. Adding capacity to your VDI environment takes as little as 15 minutes

Cisco HyperFlexTM VDI for Citrix. Adding capacity to your VDI environment takes as little as 15 minutes Cisco HyperFlexTM VDI for Citrix Adding capacity to your VDI environment takes as little as 15 minutes 67% of Forbes Global 2000 CEOs will centre their corporate strategies on digital business transformation

More information

Supply Chain Management Experience Overview

Supply Chain Management Experience Overview Services across the supply chain E-procurement automation product suite goes On-demand The Product E-procurement automation vendor with a suite of products to streamline the entire procurement process

More information

Chapter 2 VIDEO CASES

Chapter 2 VIDEO CASES Chapter 2 Global E-business and Collaboration VIDEO CASES Case 1: Walmart s Retail Link Supply Chain Case 2: Salesforce.com: The Emerging Social Enterprise Case 3: How FedEx Works: Inside the Memphis Hub

More information

CHAPTER 9 Electronic Commerce Software

CHAPTER 9 Electronic Commerce Software CHAPTER 9 Electronic Commerce Software 2017 Cengage Learning. May not be scanned, copied or duplicated, or posted to a. publicly accessible website, in whole or in part, except for use as permitted in

More information

Chapter 2: Strategic E-Marketing and Performance Metrics

Chapter 2: Strategic E-Marketing and Performance Metrics Chapter 2: Strategic E-Marketing and Performance Metrics Learning Objectives Strategic Planning The managerial process of developing and maintaining a viable fit between the organization s objectives,

More information

NETSUITE FOR RETAIL Designed to Satisfy Your Omnichannel Shoppers

NETSUITE FOR RETAIL Designed to Satisfy Your Omnichannel Shoppers NETSUITE FOR RETAIL Designed to Satisfy Your Omnichannel Shoppers Why Run Your Retail Business on NetSuite? Today s consumers are more demanding than ever. They want to shop whenever and however they please

More information

Managing Information Systems Seventh Canadian Edition. Laudon, Laudon and Brabston. CHAPTER 2 How Businesses Use Information Systems

Managing Information Systems Seventh Canadian Edition. Laudon, Laudon and Brabston. CHAPTER 2 How Businesses Use Information Systems Managing Information Systems Seventh Canadian Edition Laudon, Laudon and Brabston CHAPTER 2 How Businesses Use Information Systems Copyright 2015 Pearson Canada Inc. 2-1 Business Processes and Information

More information

Managing the Actualized Customer in Today s Digital Age

Managing the Actualized Customer in Today s Digital Age Managing the Actualized Customer in Today s Digital Age Paul Hughes, Director of Strategy Netcracker 2016 1 The Digital Service Provider Evolution The Era of the Actualized Consumer Best Practices for

More information

xassets Enterprise Overview xassets Enterprise enables browser based asset and service management solutions for organizations of all sizes.

xassets Enterprise Overview xassets Enterprise enables browser based asset and service management solutions for organizations of all sizes. Overview xassets Enterprise Overview xassets Enterprise enables browser based asset and service management solutions for organizations of all sizes. Our products offer a unique value proposition, covering

More information

Investor Presentation. November 2014

Investor Presentation. November 2014 Investor Presentation November 2014 Zebra makes businesses as smart and connected as the world we live in Improves customer business performance. Enables visibility into the extended supply chain. Provide

More information

Over 20 years of operational experience helping large and small companies generate greater revenue through direct and indirect channels.

Over 20 years of operational experience helping large and small companies generate greater revenue through direct and indirect channels. Mark Williams Unique experience of leading teams on the sales as well as strategic marketing side of organizations. Throughout his career, Mark has been responsible for developing channel strategies, defining

More information

INTELLIGENT RETAIL SPACES

INTELLIGENT RETAIL SPACES INTELLIGENT RETAIL SPACES THE DIGITAL TRANSFORMATION OF RETAIL 03 04 05 06 07 08 09 10 11 What Does the Future Hold in Store for Retail? Steps to Intelligent Retail Spaces PROMOTE: Shopper Personalisation

More information

Leadership Insights: Productivitiy and Innovation

Leadership Insights: Productivitiy and Innovation Leadership Insights: Productivitiy and Innovation Kevin Attard ERP Regional Leader - Eastern Europe, CIS, Russia Kiev, 8 th November 2011 1 TECHNOLOGY EXPERIMENTATION LEADERS NEW FRONTIER MULTIPOLARITY

More information

Supply Chain Research in the Age of ebusiness NSF Design and Manufacturing Research Conference

Supply Chain Research in the Age of ebusiness NSF Design and Manufacturing Research Conference Supply Chain Research in the Age of ebusiness 2000 NSF Design and Manufacturing Research Conference Morris A. Cohen Matsushita Professor of Manufacturing & Logistics Fishman-Davidson Center for Service

More information

FlowOne FulfillmentTM Data Sheet

FlowOne FulfillmentTM Data Sheet FULFILLMENT FlowOne FulfillmentTM Data Sheet Service Fulfillment is a critical piece of the service provider infrastructure - in simplicity it is the vehicle that delivers the services to end-customers.

More information

Brand New User Experience in Corporate Business Solutions!

Brand New User Experience in Corporate Business Solutions! Brand New User Experience in Corporate Business Solutions! j-guar 3 developed with new generation technologies by Logo offers customizable and comprehensive business solution in order to manage the processes

More information

ORACLE FINANCIAL MANAGEMENT INTEGRATION PACK FOR ORACLE TRANSPORTATION MANAGEMENT AND ORACLE E-BUSINESS SUITE

ORACLE FINANCIAL MANAGEMENT INTEGRATION PACK FOR ORACLE TRANSPORTATION MANAGEMENT AND ORACLE E-BUSINESS SUITE ORACLE FINANCIAL MANAGEMENT INTEGRATION PACK FOR ORACLE TRANSPORTATION MANAGEMENT AND ORACLE E-BUSINESS SUITE KEY CAPABILITIES Accounts Payable (3rd Party Service Provider Invoice Payment) Accounts Receivable

More information

Chapter 1. The Context of Systems Analysis and Design Methods. McGraw-Hill/Irwin

Chapter 1. The Context of Systems Analysis and Design Methods. McGraw-Hill/Irwin Chapter 1 The Context of Systems Analysis and Design Methods McGraw-Hill/Irwin Copyright 2007 by The McGraw-Hill Companies, Inc. All rights reserved. Objectives 1-2 Define information system and name seven

More information

Building an e-business Ecosystem. TIBCO Software Korea

Building an e-business Ecosystem. TIBCO Software Korea Building an e-business Ecosystem TIBCO Software Korea The e-business Economy Suppliers & Distributors Customers Today 4 Workflow of Sub-processes Within Domains 4 Loose Connection of Sub-processes Tomorrow

More information

Global E-business and Collaboration

Global E-business and Collaboration Chapter 2 Global E-business and Collaboration VIDEO CASES Case 1: Walmart s Retail Link Supply Chain Case 2: Salesforce.com: The Emerging Social Enterprise Case 3: How FedEx Works: Inside the Memphis Hub

More information

COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS

COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS Customer Commerce. BUILD YOUR BUSINESS AROUND YOUR CUSTOMERS, NOT CHANNELS. Today s customers expect highly consistent and personalized shopping experiences,

More information

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved. 1 Fusion Development with ADF and BPM Jeff Davies Senior Principal Product Manager 2 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information

More information