St Vincent s Hospice, Howwood, Renfrewshire. Shop Supervisor. Part-time, 12 months initial contract with a view to become permanent.

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1 St Vincent s Hospice, Howwood, Renfrewshire Shop Supervisor Part-time, 12 months initial contract with a view to become permanent 18 hours per week Salary 16,532 Band 2, (pro rata) Generous holiday entitlement, company pension scheme (after 3 months service), eligible for NHS Staff Discounts, discounted gym memberships as well as many other discounts with local companies, restaurants, retailers, beauty salons, hairdressers and services across Renfrewshire, Ayrshire, Inverclyde and Glasgow as well as many online discounts. Income generation is the backbone of the organisation ensuring we deliver the income set within our financial plan to meet the needs of the service St Vincent s Hospice provide to the people of Renfrewshire. As part of our trading team, you will have excellent customer service skills, with minimum 3 years experience within a retail environment. Fashion brand awareness and attention to detail is vital within the role. The ability to work within a fast paced, ever changing environment is essential. Good merchandising skills are desirable as is an awareness of current waste disposal regulations. Current driving licence and own vehicle is essential, as travel within the Renfrewshire area is required. The successful candidate will be appointed following satisfactory references and occupational health results and obtaining a satisfactory Basic Disclosure (which St Vincent s Hospice will pay for) To request an application pack please contact Hannah Halliday by hr@svh.co.uk or log onto our website at to download one. Informal enquiries to Hannah Halliday tel SVH is an Equal Opportunities Employer Closing date: 19 th April 2019 Interviews: Week commencing 29 th April 2019

2 JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department(s): Shop Supervisor Trading Support Manager SVH, Business Team Band: 2 No of Job Holders: 7 Last Update: 14/03/ JOB PURPOSE To maximise sales opportunities within SVH Trading LTD. Merchandising shops in compliance with Trading Operation Manual. To communicate effectively with volunteers. To deliver the highest level of customer service at all times. To be conscious of the security of the premises, and ensure all H&S & fire regulations are being followed. To ensure that rotas are covered and shops are opened at the times specified for each shop. To sort donated items and replenish the stock. To follow pricing structure and maximise returns from donated goods. 3. DIMENSIONS Work with the Business team to increase income generation within SVH trading LTD, and assist with cost controls Premises:- 10 Shops located within Renfrewshire 4. ROLE OF ORGANISATION Our Vision St Vincent s hospice is a charitable organisation at the heart of the community, offering specialist care and services to all those affected by life limiting illness. Care for all is at the heart of everything we do. We will achieve this by being passionate about: Delivering high quality palliative care and support; Working with patients, families and those closet to them to ensure that care is right for everyone, every time; Having

3 appropriately skilled teams who are able to work in home, hospice and other settings; Ensuring we have the necessary funds to maintain and develop services; Using our influence and expertise to shape the development of palliative care locally and nationally. Our Values Caring Compassion Commitment Respect Dignity Sensitivity In putting people at the heart of everything we do, we will work together to: Support every person as a unique and valued individual Respect the dignity of everyone Listen to and respect the wishes of people In striving for excellence in every aspect of our services, we will: Provide a safe, comfortable, caring environment Develop and provide high quality services that are underpinned by audit and research Demonstrate clinical, financial and organisational excellence Work to achieve financial sustainability Deliver effective leadership and management throughout the organisation Ensure we have the right number of people with the right skills in the right place at the right time In building relationships, we will: Listen to, respect and value the contribution of everyone Work together to improve all of our services Extend our collaboration with external partners

4 5. ORGANISATIONAL POSITION Board CEO Director of Income Generation Director of care Consultant in Palliative Medicine Trading Support Manager Shop supervisor x4 6. Role of Department Maximise sale opportunities. To follow pricing guides for all shop. To ensure all shops are trading within scheduled hours. To look for new opportunities for income generation. To merchandise shops to the highest standards and follow the merchandising pricing structure. To be brand aware. Training and coaching volunteers. Communicate effectively with all volunteers and customers. To provide excellent customer service. To meet and exceed targets set, and all budget requirements. To report figures on a weekly basis. To attend weekly meetings. To promote shop on social media in compliance with SVH guidelines. 7. MAIN TASKS, DUTIES AND RESPONSIBILITIES Participate in all areas of the duty rota. Participate in finance meeting to discuss income and expenses within shops, and share ideas for further income generation. To follow H&S guidelines and report any faults or repairs to the maintenance manager. To maintain a high standard merchandising. To complete required mandatory training. To consistently deliver high levels of customer service. To support other shops when requested. To cash up all monies at the end of the shift when required. To maximise sales opportunities. To liaise with volunteer co-ordinator with any issues regarding volunteers. To coach and develop volunteers.

5 Follow the pricing structure at all times. To sort donated items and ensure that salvage stock is sorted appropriately. Ensure that shops are kept clean and tidy and free from clutter. To follow the merchandising guidelines. To meet targets set, and ensure costs are kept within budget. To review sales regularly and action plans for underperforming. To attend weekly meetings. Ensure the premises are secure at all times. To follow the lone working policy. Window displays and in store displays to be rotated weekly. Petty cash procedure to be followed. To promote gift aid. To promote fundraising activities. Clean current driving license/use of own vehicle. 8. (a) EQUIPMENT AND MACHINERY Heating system Fire Panel Till Steamers Hoovers Mobile Phones Computer 8. (b) SYSTEMS Health and safety folders Fire procedures Audit procedures Merchandising and pricing guidelines Cash handling Gift aid 9. ASSIGNMENT AND REVIEW OF WORK PDP after 3 months review Meets regularly with other team members Income generation and targets achieved 10. DECISIONS AND JUDGEMENTS Accountable to the Trading Support Manager although able to act using own initiative within area of responsibility. Any changes to layout of shops must be agreed by the Trading Support Manager No equipment is to be moved without prior agreement 11. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Income generation and controlling spends Working within a small team with a diverse range of staff/volunteers. Adaption to the changes implemented and remaining positive.

6 12. COMMUNICATIONS AND RELATIONSHIPS The post holder has a key customer service role and is expected to communicate and liaise effectively with all levels of staff and customers. Promotes and maintains good relationships within the department. 13. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB Physical Standing and walking for majority of work sessions. Manual handling Mental Working to targets Working to strict guidelines within merchandising standards Audit compliance Rotas Emotional Supporting the work of a patient care setting where people have a life limiting illness. Shop workers may occasionally witness distressing circumstances Environmental Working in small shops with limited space 14. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB Essential: A calm and methodical approach, often working under pressure Merchandising and window displays Conscientious and attention to detail. 15. JOB DESCRIPTION AGREEMENT This job description is a general outline of the above post and it is not exhaustive. This job description is subject to periodic review with the post holder. Duties may change in line with the service changes and of the post holder s own personal development. I agree that this is an accurate reflection of the duties involved in my current role in St. Vincent s hospice. Job Holder s Signature Head of Department Signature Date: Date:

7 Person Specification Shop Supervisor March 2019 Criteria Essential Desirable How assessed Skills and abilities Computer literate Experience with Social Media Application form/interview Excellent written and verbal communication skills Ability to organise workload to meet objectives Ability to work as part of a team, as well as leading a team of volunteers Knowledge Hands on approach to all tasks Merchandising experience within fashion retail Understanding of health and safety regulations Interview Brand awareness of fashion retailers Ability to drive sales and motivate volunteers to achieve target Keen interest in collectables and/or jewellery Able to coach and develop volunteers to achieve structured merchandising following guidelines set Other Requirements Clean current driving licence and use of own vehicle