Key Relationships Fundraising Coordinator Information pack

Transcription

1 Key Relationships Fundraising Coordinator Information pack Act for Peace is a dynamic humanitarian aid and development agency Use your relationship management skills to make a real difference Work with an experienced team Permanent, part-time position (0.6 FTE) Location: Melbourne CBD Thank you for your interest in this position. To apply, please go to our job page and include in your application: a 2-4 page covering letter addressing the Selection Criteria individually; and your resume Applications close: 9am, Monday 21st August Please contact or at info@actforpeace.org.au, if you have any queries.

2 About the position You re an enthusiastic and experienced relationship builder with a track record of achieving significant income growth in fundraising, sales or business development. You re confident engaging with senior stakeholders, enjoy making the ask and get a buzz from seeing results. You re looking for a creative, broad and challenging role in which you can take ownership of your work. And most of all, you re looking for a position that will give you the opportunity to use your skills to make a real difference to the lives of others. In this face to face role, you will have the chance to meet inspiring people every day, taking ownership of delivering Act for Peace s fundraising strategy within Victoria. You ll be focused on driving significant fundraising growth with our most generous supporters: managing relationships with our most engaged churches, our bequestors and major givers. Australian churches have played a key role in our work since it began in 1949, and today almost 2,000 churches support our programs each year. You will manage relationships with our most engaged churches in Victoria, identifying, coaching and supporting church leaders to deepen their engagement with the cause and increase funds raised for our overseas work. You ll provide inspiring, high-quality support, fundraising ideas and advice, and manage a network of passionate volunteer speakers to increase support for Act for Peace, and our well-known and well-loved Christmas appeal, the Christmas Bowl. We believe we have a big opportunity to increase our income by better engaging our existing and prospective bequestors and major givers, and we are investing in a new strategy to do this. You ll lead the implementation of this new strategy in Victoria by identifying, researching and nurturing major giver and bequest prospects through the prospect pipeline, and stewarding these generous supporters through 1:1 relationships. While Victoria will be your focus state, you ll also play an important role managing relationships with our most important supporters and churches in Tasmania, South Australia, and some in Western Australia. In this role you ll work with a motivated and experienced team with an ambitious marketing and communication strategy - and growth targets to match. You ll not only play a crucial part in increasing fundraising income in the next few years, you ll also help build our base of committed and influential supporters working together to achieve safety, justice and dignity in communities threatened by conflict and disaster in the long-term. This is a part-time (0.6 FTE), permanent position based in our Melbourne CBD office. The salary will be negotiated depending upon the skills and experience of the successful candidate. 2

3 About Act for Peace Today, there are more refugees, asylum seekers and displaced people worldwide than at any time since World War II. That s more than 65 million people forced to flee their homes to escape conflict and disaster. It s a terrible injustice. And one that we can, and must, overcome. We believe that when people all over the world work together, big changes really are possible. That s why we ve made it our mission to act in partnership with other passionate people, like you, across the globe to achieve safety, justice and dignity in communities threatened by conflict and natural disaster. We don t think there s any task more important. Over the past 67 years our supporters have provided food, shelter, education, healthcare and training to help the world s most vulnerable prepare for, cope with and recover from conflict and disaster. Together we re tackling the root causes of injustice, and are building a brighter future for everyone. We hope that you ll join us in this vital mission. Our Vision: A peaceful world where all people share a safe, just and dignified life. Our Purpose: We empower passionate people to work together to achieve safety, justice and dignity in communities threatened by conflict and disaster. How we work: Humanitarian response: When an emergency occurs, we respond fast to give people what they need most to survive. We re in for the long-haul too, supporting communities in protracted crises until they re able to get back on their feet. We also work with communities at risk to prepare in advance, which saves lives when disaster strikes. Long-term development: Lasting change takes time. Your work will enable long-term development projects that help communities to tackle their own problems whether that s giving girls a brighter future through education, helping farmers grow enough to eat, or supporting refugees to return home safely after a conflict has ended. Advocacy and campaigns: Together, we lobby governments and decision-makers to tackle the root causes of poverty and injustice, not just treat the symptoms. When we come together and speak with one voice, it sends a clear message that people in power can t ignore. Working with partners: We believe local people are best placed to identify the problems faced by their communities and create solutions that work. So we partner with local organisations on the ground to achieve change. We re also part of the ACT Alliance, a global network of 140 like-minded organisations across 130 countries working together to share knowledge and resources, speak with a louder voice, and ultimately, achieve greater impact. 3

4 About the Marketing and Communication Department Our FIA Award winning Marketing and Communications Department s purpose is to empower passionate people in Australia to give, fundraise and take action to achieve safety, justice and dignity in communities threatened by conflict and disaster. We do this through a mix of direct marketing, relationship fundraising, events and campaigns. By implementing successful strategies, our supporter base and fundraising income has been growing rapidly. Last year our fundraising income increased by 40%, and we have ambitious plans to do even better in the future. To help us do this, we re growing our team of fundraising, marketing and campaigning professionals; investing in new technology and building innovation and best practice in to everything we do. Marketing and Communication Department reporting structure Marketing & Communications Director Head of Fundraising Head of Engagement Head of Digital & CRM Head of Supporter Relations, 0.7 FTE Marketing Exec (Church Giving) Marketing Manager (Ration Challenge) Digital Marketing Exec Supporter Care Officer, 0.2 FTE Fundraising Manager (Individual Giving) Marketing Coordinator (Ration Challenge International) Marketing Data Analyst 0.6 FTE Supporter Care Officer Marketing Coordinator (Individual Giving) 0.6 FTE Communications Coordinator Marketing Data Coordinator 0.6 FTE Supporter Care Officer Key Relationships Fundraising Manager Processing Supervisor Key Relationships Fundraising Coordinator (Vic) 0.6FTE 4

5 Position Description Key Responsibilities: Manage relationships with highly engaged churches: - Manage relationships with a portfolio of existing and potential highly engaged churches, in order to deepen their engagement with the cause and increase their contribution to our program work. - This will involve stewardship of ministers, representatives and volunteer speakers within churches, senior church stakeholders and state ecumenical councils. - Develop individual cultivation strategies for each stakeholder in the portfolio, in order to move them along the engagement pipeline, promote Act for Peace s work and deliver fundraising activities. - Implement these cultivation strategies. This may involve activities such as making personal calls and visits, giving church talks, and attending Synod and state council meetings. Build and manage a pipeline of bequestors and major givers: - Manage a portfolio of bequestors and major givers. This will involve identifying, researching and cultivating new major giving and bequest prospects, and maintaining relationships with / personally stewarding existing high-value givers. - Develop individual cultivation strategies for each supporter in the portfolio, in order to move supporters along the prospect pipeline and generate significant income growth. - Implement these cultivation strategies. This may involve activities such as making personal calls and visits, forming giving committees, holding special events and boardroom lunches, and possibly overseas travel. - Work with senior colleagues and internal and external stakeholders to solicit major gifts and bequest pledges. - Work with lawyers / executors to ensure pledged bequest income is received. State-level promotion of national events and campaigns: - Work with departmental colleagues to deliver state-based, high-value elements of Act for Peace s national fundraising appeals and campaigns. - Promote our annual Christmas appeal, the Christmas Bowl, through church networks and local media. - Promote the Act for Peace Ration Challenge by building partnerships with churches, schools, local media, companies, and influential individuals. - Provide supporter care to high-value participants within Victoria including welcome calls, fundraising coaching, materials and support for local events. 5

6 Other responsibilities: - Communicate the work of Act for Peace, presenting clear, inspiring and on-message information to existing and potential supporters. This could involve speaking in churches, presenting to supporters, one-on-one negotiation, and written communications. - Recruit and line-manage office based interns to support this work. - Manage supporter records on our database, with a high level of attention to detail. - Manage and deliver income and expenditure budgets and other KPIs. - Play an active role in the Marketing and Communication team and support the development and delivery of wider departmental plans and activities. Whilst Victoria is the key focus state, this role will also provide some support to Tasmania and some reactive support to individual and church donors in secondary states including SA and NT. This may be remote or in person. This role will involve evening and weekend work for which time of in lieu will be given, plus interstate and possibly some international travel. Reports to: Key Relationships Fundraising Manager Success will be indicated by: Growth in the number of churches, bequestors and major givers supporting Act for Peace Significant growth in income from highly engaged churches, bequestors and major givers Successful progression of supporters along the supporter pipeline Positive feedback from internal and external stakeholders Successful delivery of other key performance indicators, key deadlines and budget targets Annual reviews of performance against objectives 6

7 Selection Criteria To apply, please go to our job page and include a 2-4 page covering letter addressing the Selection Criteria individually; and your resume. Applications close 9am, Monday 21st August TECHNICAL SKILLS Relationship management. High-level relationship management and networking skills. The ability to operate with gravitas and influence decision makers at a CEO/board level. Success in fundraising. Experience of delivering significant income growth and regularly exceeding targets within a fundraising or sales environment. Australian churches. A sound understanding of Australian Churches and ability to operate comfortably within the ethos of a church environment. Communication. Excellent written and verbal communication skills, in addition to welldeveloped active listening skills. Experience working with individuals and large groups particularly within a church setting/audience. Data analysis. Excellent computer skills. Strong data analysis including, a track record of accurate income forecasting and budget management. Experience using CRM systems to target communications for different audiences and report against KPIs. Project management. High-level project management skills and the ability to prioritise and manage workload to maximise return on investment and meet deadlines. CONCEPTUAL SKILLS Strategic thinking. Strategic thinker with a big-picture understanding, entrepreneurial attitude, the ability to analyse complex information to produce clear and insightful fundraising strategies. Strong commitment to evidence-based decision making. Persuasive communication. Excellent influencing and persuasion skills. Confidence to make the ask and solicit large donations (four figures plus) as both estate and cash gifts. Attention to detail. Strong attention to detail and commitment to ensuring accurate records are kept of donor interactions. Self-starter. This is a remote position based from the Melbourne office, and therefore, the candidate must have a deep personal drive to achieve success. INTERPERSONAL SKILLS Collaboration. Collaborative worker with excellent negotiation, listening and influencing skills. Forms strong and productive working relationships based on trust with colleagues, managers and line reports. Tenacity. Tenacious and adaptable. Proactive and committed to finding solutions to challenges and delivering the best outcomes possible for communities threatened by conflict and disaster. Personal leadership. Acts with integrity and humility. Sets the highest professional standards for themselves and others. 7

8 Passion for the cause. Clear passion for and commitment to global justice. Ability to motivate and inspire others behind a shared purpose/vision. Other Requirements Sympathy with Christian values and commitment to social justice. Eligibility to work in Australia. Ability to travel regionally and internationally as required Driver s license Act for Peace takes child protection seriously. As part of our Child Protection Policy, employment is conditional upon the outcome of an Australian Federal Police Background check, as well as an equivalent police background check for any country in which the applicant has lived for more than 12 months during the last five years. For the full Child Protection Policy and Code of Conduct please see: 8