Assistant Professor at Texas A&M University-San Antonio Assistant Professor at Texas A&M University-Kingsville-System Center- San Antonio

Transcription

1 Josephine Sosa-Fey, D.B.A. Texas A&M University-San Antonio 1450 Gillette Blvd. San Antonio, Texas Office: address: A. EDUCATION Doctor of Business Administration Masters of Business Administration Bachelor of Arts, Business Management Nova Southeastern University Our Lady of the Lake University Our Lady of the Lake University B. TEACHING POSITIONS 2009 Present Assistant Professor at Texas A&M University-San Antonio Assistant Professor at Texas A&M University-Kingsville-System Center- San Antonio Lecturer at Texas A&M University-Kingsville-System Center-San Antonio C. RELEVANT PROFESSIONAL EXPERIENCE Operations Management, Administration of Insurance Programs (Retirement, Survivors, Disability, Health Insurance), DHHS, Social Security Administration Provided leadership and oversight for 20 to 40 professional and technical staff members responsible for adjudication of claims for Social Security insurance and Medicare benefits. As the designated person to deal with congressional staff, coordinated and responded to inquiries from U. S. Congressmen and Senators on issues related to specific constituents critical or sensitive cases. Established workflows, work assignments, and resource allocations as necessary. Analyzed statistical data to determine allocation of resources, including human resources. Compiled and analyzed data to determine productivity. Served as LAN coordinator; provided training and technical support. Conducted an average of three one-hour training sessions weekly on laws, regulations, policies, and computer systems governing the processing of benefit applications. Prepared lesson plans and conducted staff development seminars throughout South Texas on topics such as: courtesy in the workplace, meeting the challenge of 1

2 change, and ambassador training for professional and technical staff. Conducted public information/public relations activities by giving speeches and presenting seminars. Conducted recruitment seminars at various colleges, interviewed, screened prospective employees. At the local level, carried out labor management relations on impact and implementation of changes, and personnel practices/policies as specified in the union contract, as well as past practices. Wrote and discussed performance appraisals with subordinates. Administered employee awards program: captured data, documented, and wrote nominations for employee performance awards based on productivity and public service. Functioned as Security Officer for the district office and wrote guidelines to comply with federal security regulations Training Specialist, Five State Regional Training Center, DHHS, Social Security Administration Performed training and coordinated training provided by guest instructors for a five-state region. Prepared and updated lesson plans and supplements to ensure all lesson plans and other training resources were current in view of the dynamic environment. Presented training to newly hired claims representatives on the laws, regulations, policies, procedures, processes, computer applications in the adjudication of claims for social security and Medicare benefits. As necessary, implemented changes in instructional materials and methodologies. Based on surveys, student evaluations, and discussions with field management staff, initiated and implemented changes in the course materials. Chaired promotion committees covering a fivestate region: evaluated and rated applications for promotion to management positions Operations Management, Administration of Social Programs (Supplemental Security Income), DHHS, Social Security Administration Provided leadership and oversight for 12 to 20 professional and technical staff members responsible for processing applications for Supplemental Security Income, a needs-based program designed to financially assist the elderly and the disabled. As the designated person to deal with congressional staff, coordinated and responded to inquiries from U. S. Congressmen and Senators on issues related to specific constituents critical or sensitive cases. Established workflows, work assignments, and resource allocations as necessary. Analyzed statistical data to determine allocation of resources, including human resources. Compiled and analyzed data to determine productivity. Conducted an average of three one-hour training sessions weekly on laws, regulations, policies, and computer systems governing the processing of Supplemental Security Income applications. Prepared lesson plans and conducted staff development seminars throughout South Texas on topics such as courtesy in the workplace and meeting the challenge of change for professional and technical staff. Conducted public information activities on Spanish radio and television stations. Gave presentations and seminars on program related topics in both English and Spanish. Conducted recruitment seminars at various colleges, interviewed, screened prospective employees. Wrote and discussed performance appraisals with subordinates. Administered employee awards program: captured data, documented, and wrote nominations for employee performance awards based on productivity and public service activities. Functioned as Security Officer for the office and wrote guidelines to comply with federal security regulations. 2

3 D. PUBLICATIONS Peer-reviewed, Refereed Journal Articles Ariail, D., J. Sosa-Fey, and B. R. Dastoor (2009). Professor Attributes: An Exploratory Study of Business Student Perceptions. International Journal of Education Research, 4 (1), Walters-Malcolm, S., B. R. Dastoor and J. Sosa-Fey (2007). Human Resource Strategy and the Bottom Line: Design for Expatriate Success. International Journal of Business and Economic Perspectives, 2 (1), Wiedenhaefer, R. M., B. R. Dastoor, J. Balloun, and J. Sosa-Fey (2007). Ethno-Psychological Characteristics and Terror-Producing Countries: Linking Uncertainty Avoidance to Terrorist Acts in the 1970s. Journal of Studies in Conflict & Terrorism, 30 (9), Sosa-Fey, J., B. R. Dastoor, and K. Suwannachin (2006). An Investigation of Transformational Leadership in Thailand and the U. S. International Journal of Business and Public Administration, 3 ( 2), Sosa-Fey, J. and B. Dastoor. (2006). Transformational Leadership & Cultural Values: Are They Related to Desired Organizational Outcomes? Journal of Business and Leadership: Research, Practice, and Teaching, 2 (1), Sosa-Fey, J., B. R. Dastoor, and K. Suwannachin (2006). Work-Related Cultural Values: U.S. and Thailand. International Journal of Business and Public Administration, 3 (1), Peer-reviewed Papers Published in Conference Proceedings Pineda, J.M. and J. Sosa-Fey (2010). Human Resources: Significant Contributor to Organizational Success. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2010 Spring Conference Proceedings. Alston, B. A, B. R. Dastoor, J. Sosa-Fey (2010). Emotional Intelligence and Leadership: A Study of Human Resource Managers. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2010 Winter Conference Proceedings. Baumanis, L.O., B. R. Dastoor, and J. Sosa-Fey (2009). Organizational Commitment and Work- Related Cultural Values: A Three Country Comparison. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2009 Spring Conference Proceedings. Long, E. B., B. R. Dastoor, and J. Sosa-Fey (2009). The Economic & Financial Consequences of Urban Revitalization: An Application to Historical Districts. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2009 Spring Conference Proceedings. 3

4 Boyd, K., J. Sosa-Fey, and B. R. Dastoor (2009). Black Greek Organizations & Work Related Cultural Values: Is there Congruence Across Nine Groups. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2009 Winter Conference Proceedings. Ariail, D., J. Sosa-Fey, and B. R. Dastoor (2008). Professor Attributes: An Exploratory Study of Business Student Perceptions. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2008 Spring Conference Proceedings. Chang, C. L., B. R. Dastoor, J. Sosa-Fey (2008). Do Team-Member Exchange and Leader- Member Exchange Moderate Transformational Leadership Practices and Intention to Stay? Peer reviewed paper published in the International Academy of Business & Public Administration Disciplines 2008 Winter Conference Proceedings. Walters-Malcolm, S, B. R. Dastoor, and J. Sosa-Fey (2007). Human Resource Strategy and the Bottom Line: Design for Expatriate Success. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2007 Winter Conference Proceedings. Dastoor, B. R., S. Klinsontorn, and J. Sosa-Fey (2007). Transformational Leadership, Organizational Commitment and Leadership Outcomes: A Study of Top Managers in Thailand. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2007 Spring Conference Proceedings. Hsu, S. Y., B. G. Mujtaba, B. R. Dastoor, J. Sosa-Fey (2007). Does Work Status Moderate the Relationship Among Team Transformational Leadership, Trust, Satisfaction, and Commitment of Software Development Team Members? Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2007 Spring Conference Proceedings. Wiedenhaefer, R., B. Dastoor, J. Balloun, and J. Sosa-Fey (2006). Cultural Factors and Terrorism: An Exploration Based on Hofstede s 1980 Data. Peer-reviewed paper published in the International Academy of Business and Public Administration 2006 Winter Conference Proceedings. Sosa-Fey, J., B. R. Dastoor, K. Suwannachin (2006). Transformational Leadership in Thailand & the U.S. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2006 Spring Conference Proceedings. Sithole, M. M., B. R. Dastoor, and J. Sosa-Fey (2006). Transformational Leadership in South Africa: Comparing Black and White Leaders. Peer-reviewed paper published in the International Academy of Business & Public Administration Disciplines 2006 Spring Conference Proceedings. Sosa-Fey, J. and B. R. Dastoor (2006). Transformational Leadership and Cultural Values: Are They Related to Desired Organizational Outcomes? Peer-reviewed paper published in the 2006 Business and Leadership Symposium Proceedings. 4

5 Rodriguez, T. and J. Sosa-Fey (2005). A Privacy Policy? Who needs it! Sharing information can be hazardous to your bottom line. Peer-reviewed paper published in the International Academy of Business and Public Administration 2005 Winter Conference Proceedings. Sosa-Fey, J., B. R. Dastoor, K. Suwannachin (2005). Work-Related Cultural Values: U. S. and Thailand. Peer-reviewed paper published in the 2005 International Academy of Business and Public Administration Conference Proceedings. Sosa-Fey, J. and B. Dastoor (2005). Leadership and Cultural Values: Hispanics and African- Americans. Competitive paper published in the 2005 International Academy of Business and Public Administration Conference Proceedings. Sosa-Fey, J. and B. R. Dastoor (2004). A Study of Leadership and Cultural Values of White and Hispanic Managers. Peer-reviewed paper published in the 2004 Southwest Academy of Management Conference Proceedings. Sosa-Fey, J. (2004). Informational Technology Impact Issues in Distance Learning. Peerreviewed paper published in the 2004 International Academy of Business and Public Administration Conference Proceedings. Sosa-Fey, J. and B. Dastoor (2004). A Study of Leadership and Cultural Values. Peer-reviewed paper published in the 2004 Western Business and Management Conference Proceedings. Dastoor, B., J. Balloun, J. Park, J. Sosa-Fey, J. Sunghawan (2004). Cultural Shifts in Asia-Pacific and India: Peer-reviewed paper published in the 2004 Asian Academy of Human Resource Development, International Conference Proceeding. 5