MANAGEMENT & LEADERSHIP SKILLS

Transcription

1 A 2-DAY SEMINAR A 2-day comprehensive seminar providing essentia skis critica to every manager or supervisor MANAGEMENT & Learn the most effective and efficient ways to: Soidify your position Prioritize tasks Deegate responsibiity Foster accountabiity and ownership Motivate peope Coach individuas and teams Earn trust and respect Assess skis and weaknesses Hire and deveop staff members Communicate with peers and superiors Enro Today! And perform practicay every other duty expected of you in your roe PHONE ONLINE FAX MAIL CareerTrack P.O. Box Kansas City, MO This course quaifies for CPE credits. See detais on page Enro Today careertrack.com

2 You've just been promoted to manager now what? Ah, the thri of getting a big promotion! Finay, the spotight shines brighty on your taents, drive and hard work. Congratu ations from coeagues are music to your ears. You ve earned your new position and, for a deicious day or so, you re on top of the word. Then reaity sets in... What do I do first? How do I want my staff to view me? As a pa? A by-the-book boss? Shoud I try to copy my predecessor or set my own course? How do I get to know my team quicky? What if I do or say the wrong things right off the bat? What s a this about eading vs. managing? You re not aone. Many first-time managers step into their positions feeing apprehensive and i-prepared. Why? Because it s a ot easier to be a foower than a eader. The skis and taents that made you a vaued team payer won t necessariy make you a great manager or supervisor. It s no onger enough to foow directions now you must decide what gets done, when and by whom. It s no onger enough to compete your work accuratey and on time now you have to hep others keep their projects on track and see that everyone works together. It s no onger enough to focus on your own department now you re a member of management. Your new peers wi expect you to have a broader perspective. It s no onger enough to stay personay motivated now you have to be a coach, cheereader and strong shouder to peope who have bad days, conficts and demands you might not know how to satisfy. This seminar was created for peope ike YOU This powerfu management and eadership training wi make your transition smoother and more successfu. You use what you earn right away. If a tough probem comes up, you know how to hande it. When you re faced with a crisis, you react with confidence. You be better equipped to keep your peope motivated, productive and on target. 2 Guaranteed Resuts! A of our seminars are 100% SATISFACTION GUARANTEED! We re confident this seminar wi provide you with essentia skis to confidenty ead your staff. If for any reason you are dissatisfied, send us a etter (Attn: Customer Reations) within 30 days of your seminar attendance stating the reason you were not satisfied, and we arrange for you to attend another one of our seminars or receive a fu refund hasse-free.

3 Consider this seminar a crash course for beginning managers and supervisors In two soid days of practica instruction, we demonstrate and drive home the essentia skis you need to step confidenty into a eadership roe. You gain insights into everything from making a good first impression to motivating peope and managing change in the workpace. The seminar wi be fast-paced and fu of variety, with a ot of information exchanged. To make everything you earn more reevant and to hep make it stick we use a combination of proven training methods, incuding these: Trainer-ed briefings Your eader is an experienced management training coach a skied faciitator whose two-day goa is to prepare you for the reaities of your new roe. Through case studies, right way/wrong way demonstrations and exampes drawn from actua workpaces, you gain a big-picture understanding of what it means to be a manager today. And you have the opportunity to get your questions answered on the spot. Group exercises and discussion Coaborative earning (sharing your experiences, istening to your peers, working together to find answers) is a highy effective way to gain and share knowedge. The exercises and discussions in which you participate wi bring to ife the principes and practices you need to master as a manager. Situationa practice Learning by doing sharpens any newy acquired ski. These practice dris et you put your skis to the test by appying them to rea-word scenarios. You begin to see how things work, where you need more coaching and what the resuts ook ike. Whether you choose to be an observer or a participant, these practice sessions are a key part of your tota earning experience. Note: This seminar is excusivey for managers and supervisors new ones, prospective ones and those with some experience but no forma training. If you re a manager or supervisor now, or you re considering a move into management, eadership training is essentia. You soon find many of your concerns are the same ones other managers face, no matter their eve of experience. As a resut, you wi fee comfortabe knowing you are a on common ground and you re a there to earn. MANAGEMENT & Enro Today! 3

4 In two fast-paced days, you gain a soid working knowedge of proven management skis that wi serve you we throughout your career MANAGEMENT & Course Content Day 1 How to avoid beginner's bunders A ot of judgments are made during your honeymoon. It s inevitabe that you re going to make some mistakes in the beginning, but the fewer, the better. How to manage the mountain of information coming at you from every direction Tips on supervising peope who are sti friends, but were your equas How to dea with the egacy eft by your predecessor, whether you re waking in the shadow of a saint or a tyrant Dipomatic ways to gather inteigence about your work group How to estabish a good working reationship with your own supervisor Loyaty exercise: Learn ways to demonstrate oyaty to your boss(es) and sti remain true to your vaues. What you can do to minimize surprises Preparation, poise and prevention: In this group exercise, you and your feow participants wi earn to assess the signs of a potentia situation and devise a pan to avert it. How good are your eadership skis? How do the skis and taents you demonstrated as a foower transate to your roe as a eader? Where do you need to grow, which of your od traits are best eft behind, how do you decide which ski sets to focus on? Bureaucracy basher, expediter and six other hats you wear Specific ways to strive for and achieve persona exceence as a eader 4 Sef-assessment: A benchmarking activity shows you how to measure your current abiities against those of experienced eaders. Are you a eader or a manager? Four unique quaities that distinguish one from the other Case study: What eadership ooks ike at your eve and how to use the four cassic eadership traits to make the biggest impact. What are your own goas? A way to carify your persona vision and mission How do your group members rate? Are they sef-starting high-achievers? Do they pu together? Are they adequatey skied in their jobs? Getting a good picture of the peope you re eading wi hep you deveop the eadership stye that works best for you and for them. Group assessment: You earn ways to evauate your team members, taking into account their backgrounds, goas, work habits and even their eves of manageabiity. Your roe as "change agent" Today s workpace is in constant fux. The sooner you earn the essentia change management skis, the better off you wi be. How to ensure your team understands and accepts any top-down directive Ways to hep others be proactive about change so they fee more ownership and ess ike victims of change How to ink ofty corporate goas to the peope who do the actua work Simuation: How woud you prepare your group members for a major change? What s the best way to announce it? How do you get the optimists to win over the pessimists? You see change management skis in operation and have the opportunity to practice them yoursef.

5 Day 2 How to hire, train and deveop a top-notch staff As a manager, you may fee a dangerous urge to try to do everything yoursef. But that s not what a good manager does. Instead, you must earn to enist the right peope and assign projects and responsi biities that keep them enthused and growing. How to come up with a ist of quaities to define your idea candidate Activity: Buid a profie of your perfect empoyee. The kind of questions to ask in an interview and answers to ook for What you shoud deegate, what you shoud not Ways to monitor deegated work without coming across as a medder Common deegation traps every manager must avoid Tips on matching the person to the job How good of a deegator are you? An exercise wi revea any hang-ups you have about handing off work and what you can do to overcome them. Mastering the art of motivation Getting peope pumped up is not a simpe task, but it becomes easier once you know some basic principes of human motivation. How to find and nurture the unique taents within each of your empoyees Proven motivators that work every time How to get your peope to revea what reay motivates them Exercise: The most powerfu motivators are those that come from within. This exercise shows you the power of intrinsic motivators and how to use them to bring out the best in peope. Goa-setting tips: How to set targets peope beieve in and wi work toward How to use appraisas to reward success, correct subpar performance and re-energize efforts The five eements of effective discipine: ways to use corrective measures without destroying the wiingness to change How to dea with reprimands, warnings and dismissas How to say what you mean and mean what you say Your instructions written and verba must eave no room for misinterpretation. You need to isten to what peope are feeing vs. what they are saying. And you have to be aware that your body anguage often has a far bigger impact than any words you utter. The best ways to project authority without being overbearing What are you secrety saying? How to recognize the red fags of body anguage Understanding the ways peope communicate so you can pick the one that works best in a particuar situation Activity: You sit in on a simuated team meeting and try out a variety of communication techniques to see: 1. which ones fee best to you 2. which work most effectivey with the peope you re deaing with Quick tips on becoming a better istener Emai, phone ca or face-to-face? A simpe way to decide which form of communication to use and when What your desk and office say about you: what items to dispay, what to keep private The power of a positive attitude You must project optimism and confidence, even when you re feeing otherwise. It takes determination and practice to put on a good face and knowing what goes into having a positive attitude is a big hep. How attitude affects team performance assessing your group s present outook What to do when negativity creeps into your group or into your own thinking Where attitudes come from, what feeds them and how to contro their impact Activity: You review a of your skis, practice some of them and use a manager case study to reinforce a you ve earned. Enro Today! 5

6 Onsite Training Soutions Get the Resuts You re Looking For! Bring our powerfu, high-impact training programs to your organization and show your empoyees you re serious about their professiona growth and achieving critica organizationa goas and objectives. Choose From Over 150 Courses! From management deveopment to customer service, our comprehensive ibrary of courses provides a earning experience that is engaging, interesting and intriguing! Taior the Training to Meet Your Specific Needs! We hep you choose the appropriate courses for your organization and taior each one to address your specific goas, issues and scheduing concerns. Maximize Your Training Budget! Onsite Training aows you to train work groups, teams and entire departments for ess than the cost of traditiona pubic seminars or other training options. Give your staff the skis, knowedge and confidence they need to meet tough workpace chaenges head-on, reaize their fu potentia and perform at their peak. For a free consutation, visit us onine at careertrack.com/onsite or ca us at Registration Information Enro Today! Hurry, our seats fi fast. Guarantee your enroment by paying your tuition today. You wi receive a confirmation once your registration is compete. Payment is due before the program. Quick Confirmation! To receive your confirmation within 48 hours, pease compete the Quick Confirmation section of the registration form. Be sure to provide us with your emai address and/or fax number. Program Schedue Check-in: 8:30 a.m. 9:00 a.m. Program: 9:00 a.m. 4:00 p.m. Canceations and Substitutions You may cance your registration up to 10 business days before the program, and we wi refund your tuition ess a nomina canceation fee. Substitutions and transfers may be made at any time to another program of your choice schedued within 12 months of your origina event. Pease note, if you do not cance and do not attend, you are sti responsibe for payment. Pease Note You wi be notified by emai, fax and/or mai if any changes are made to your schedued program (i.e., date, venue, city or canceation). Wak-in registrations wi be accepted as space aows. For seminar age requirements, pease visit Pease, no audio or video recording. Lunch and parking expenses are not incuded. Dressing in ayers is recommended due to room temperature variations. You wi receive a Certificate of Attendance at the end of the program. Tax-Exempt Organizations If you are tax-exempt, enter your tax-exempt number in Section 6 on the Registration Form. Pease mai or fax a copy of your Tax-Exempt Certificate with your registration for payment processing. Tax Deduction If the purpose of attending a CareerTrack program is to hep you maintain or improve skis reated to empoyment or business, expenses reated to the program may be tax-deductibe according to I.R.C Reg Pease consut your tax adviser. Continuing Education Units (CEUs) CareerTrack offers CEU credits based on program ength and competion. Credits are issued according to the Nationa Task Force for Continuing Education guideines and approva is at the discretion of your icensing board. Questions or concerns shoud be directed to your professiona icensing board or agency. Continuing Professiona Education (CPE) Fred Pryor Seminars and CareerTrack, divisions of Pryor Learning Soutions, Inc. are registered with the Nationa Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professiona education on the Nationa Registry of CPE Sponsors. State Boards of Accountancy have the fina authority on the acceptance of individua course for CPE credit. Compaints regarding registered sponsors may be submitted to the Nationa Registry of CPE Sponsors through its website: Fred Pryor Seminars and CareerTrack s Sponsor ID number is This course quaifies for 12 CPE credits. Competion & Continuing Education Certificates To obtain a certificate documenting your competion and/or CEU or CPE credits, pease visit Certificates wi be avaiabe 10 days after your event has ended. Update Your Contact Information! Simpy make corrections to the maiing abe on the back page of this brochure. Mai corrections to P.O. Box , Kansas City, MO or fax to We change our records for the very next update. Thanks! Pryor Learning Soutions 6

7 Onine careertrack.com Ca Fax to Mai your registration 1 YES! Pease register me for the two-day, Management & Leadership Skis seminar indicated in Section 5. Group discounts avaiabe; see page 6 for detais. 5 NAMES OF ATTENDEES (Pease ist additiona names on a separate sheet.) #1 Attendee s Name Mr. Ms. Job Tite Event # 2 3 IMPORTANT! Pease fi in VIP number as it appears on the address abe. VIP Organization: Address: City: St: ZIP: Tee: Approving Mgr s Name: Job Tite: Emai Address: ( ) ORGANIZATION INFORMATION Mr. Ms. QUICK CONFIRMATION Pease emai or fax my confirmation to me within 48 hours. My emai address or fax number is: Fax: if avaiabe Business Home Emai Address #2 Attendee s Name Mr. Ms. Job Tite Event # Emai Address Business Home Business Home METHOD OF PAYMENT (Payment is due before the program.) 6 Pease make checks payabe to CareerTrack and return form to: P.O. Box , Kansas City, MO Our federa ID# is (FEIN). Pease add appicabe state and oca tax to your payment for programs hed in Hawaii (4.16%), South Dakota (6.5%) and West Virginia (6%). Tota amount due: $ Check # (payabe to CareerTrack) is encosed. Bi my organization. Attn: Purchase order # is encosed. MO. YR. (Attach purchase order to competed registration form.) Charge to: AmEx Discover MC Visa EXPIRATION DATE CARD NUMBER Card Hoder s Name Tax-Exempt # Pease attach a copy of your Tax-Exempt Certificate for payment processing. Note: If you ve aready registered by phone, by fax or onine, pease do not return this form. Enro Today! PHONE ONLINE FAX MAIL CareerTrack P.O. Box Kansas City, MO

8 MANAGEMENT & a division of Pryor Learning Soutions, Inc. To update your contact information, see page 6. NONPROFIT ORG. U.S. POSTAGE PAID Pryor Learning Soutions, Inc. Time-Sensitive Materia Pease recyce A 2-day comprehensive seminar providing essentia skis critica to every manager or supervisor MANAGEMENT & Learn the most effective and efficient ways to: Soidify your position Prioritize tasks Deegate responsibiity Foster accountabiity and ownership Motivate peope Enro Today Coach individuas and teams Earn trust and respect Assess skis and weaknesses Hire and deveop staff members Communicate with peers and superiors PHONE ONLINE FAX MAIL CareerTrack P.O. Box Kansas City, MO