VOLUNTEER PROGRAMME COORDINATOR. Applicant Information Pack

Transcription

1 VOLUNTEER PROGRAMME COORDINATOR Applicant Information Pack

2 CONTENTS Welcome from Matt Hyde and Tim Kidd 3 Life Changing Adventure 4 Our Strategic Plan 5 The Role 7 The Person 9 Our Approach 11 Benefits 12 How To Apply 14 About this pack Thank you for your interest in this role. This document dones not form part of the terms and conditions, but aims to give you more information about the role, its context and an outline of the work you could be involved with.

3 WELCOME Scouting changes lives. We make a positive difference in our communities and improve the life chances and outcomes of young people from every background. We get the chance to work with young people at the most important time in their lives: their childhood. Scouting is about opportunity and that s what young people need more than anything else. From support and friendship to new skills and renewed confidence, Scouting brings a spirit of optimism and practicality to its work. We welcome all young people into Scouting and we believe passionately in what we do. We believe that young people have great things to offer. In Scouting, they get the opportunity to discover their potential, benefit from a positive, supportive environment and make a difference. Whether it s setting up an internet cafe in their community, going on a canoeing trip with new friends, taking a starring role in a Scout show or leading a trip abroad, we lift spirits,recognise achievement and raise aspiration. All of this is made possible by basic facilities and teams of dedicated adult volunteers. Positive role models are vitally important. We want to inspire a new generation filled with a generosity of spirit, a determination to make things better for themselves and their communities. Matt Hyde Chief Executive Tim Kidd UK Chief Commissioner The Scout Association Gilwell Park Chingford London E4 7QW T : : +44 (0) F : : +44 (0) E : : scout.association@scout.org.uk W : : Patron : : HM The Queen President : : HRH The Duke of Kent Founder : : Robert Baden-Powell OM Chief Scout : : Lt Cdr (Hon) Bear Grylls RN Registered Charity Numbers (England and Wales) and SC (Scotland) 3

4 LIFE CHANGING ADVENTURE Scouting offers life changing adventure to over 446,000 girls and boys. This makes us the largest mixed youth movement in the UK. We help young people explore their potential, grow in confidence and become the active citizens of the future. We make a positive impact on young people, our adult volunteers and the communities in which we live. Offering over 200 different activities from abseiling and archery to drama, street sports and water zorbing, Scouting helps 6-25 year olds grow in confidence, achieve their full potential and become active members of their communities. This is only possible through the efforts of over 100,000 volunteers who also who enjoy also the enjoy fun the and fun and friendship of of Scouting. And you you can can be be part part of this of this great great adventure. The Scout The Scout Association Association is a registered a charity in in the the UK UK and part of a worldwide movement of of million Scouts Scouts working for working peace for and peace global and friendship. global friendship. Every child has the right to an adventure. Life is about grabbing opportunities.it s all about friendship and fun and adventure people who might not normally have the chance for adventure. Scouts are shining lights in their communities. Bear Grylls, Chief Scout odgersberndtson.co.uk 4

5 OUR STRATEGIC PLAN We are working towards our strategic plan with a focus on the following key areas: Growth We believe that Scouting changes lives, which is why we want every young person in the UK to have the opportunity to get involved. Inclusivity We need to remove the barriers to participation. Youth shaped Every young person should be able to shape their Scouting experience. Community impact We believe that Scouting makes a difference to individuals and to society. odgersberndtson.co.uk 5

6 HOW WE WORK The UK headquarters of The Scout Association is based at Gilwell Park, Chingford, London, and is operationally divided into four directorates: Chief Executive Communications Unit Commercial Services Scouting Operations Support Services 6

7 THE ROLE Responsible to: Volunteer Programme Manager Directorate / Department: Scout Adventures (Commercial services) Base Location: Any Scout Adventures location Salary Band: Band C Line Management Responsibility: n/a Budgetary responsibility: n/a External Contacts: External bodies and agencies Internal contacts: Adventure Operations Teams, volunteers, Senior Leadership Team members, volunteers and all Association staff 7

8 KEY TASKS Coordinate pre-placement support for all SAC volunteers, including visa sponsorship management. Update and maintain accurate records (personal information, training etc.) in line with statutory and Scout adventures guidelines. Assist with development of effective administrative systems. Oversee all arrivals processes and paperwork, including DBS forms. Take responsibility for induction and training coordination, including resources, logistical arrangements and external course scheduling. Assist with the delivery of volunteer induction and ongoing training. Promote use of social media to maximise marketing opportunities and improve across centres communication. Lead on monthly cross-centre newsletter. Assist in implementation of feedback processes to ensure continual improvement of programme (including training, mid-placement, exit interviews, cross-centre forum). Assist with collating and analysing feedback data. Act as a point of contact and support for external partners, parents and NSOs. Assist with development and implementation of operational guidelines for volunteer programme. Where necessary, assist Volunteer Programme Manager with marketing volunteer programme to schools, Scouts and NSOs. Other support of the Scout Adventures operation as required 8

9 THE PERSON Skills and Abilities Confidence to manage and prioritise own workload within agreed objectives Ability to multi-task and work well under pressure Ability to work both on own initiative and as part of a team Excellent attention to detail and completion, ensuring quality and consistency is maintained at all times Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint) Flexibility in approach to work and willingness to learn Able to think creatively and solve problems Mature and personable approach Able to communicate effectively Able to manage and analyse data Competent in the use of social media Knowledge and Understanding Understanding of volunteering and the benefits to both organisations and individuals Understanding of the outdoor industry (D) Values and Personal Qualities (including our Approach) Other Essential Criteria Experience of working with volunteers Excellent communication skills, orally and in writing Experience of delivering quality customer service Criteria tested by key: A = Application Form C = Certification I = Interview P = Presentation T = Test Data Protection The post holder hereby agrees not to disclose any confidential or sensitive information to a third party or outside organisation except where required to do so by law. 9

10 Health and Safety The post holder agrees to abide by TSA s Health and Safety principles and code of conduct and to take all reasonable steps to ensure both their own safety in the work place as well as that of their colleagues. Equal Opportunities The post holder agrees to promote and uphold the principles of equal opportunities in accordance with TSA s Equal Opportunities Statement and all related policies. Safeguarding rules - Yellow card The post holder agrees to comply with the safeguarding rules as set out on TSA s yellow card at all times and be willing to undertake a DBS check. 10

11 OUR APPROACH If we are to achieve such an ambitious and bold agenda we need to be clear on the principles that will define our way of working over the next four years. These principles are: Results-focused Ambitious but realistic targets have been agreed for every part of this plan. Volunteers and staff across the Movement will be supported to work towards these goals so that we can unlock our collective power. Partnerships We make a greater difference when we work with people across society. Effective partnership working will be essential if we are to extend our reach and impact. Evidence-driven We need to build a body of evidence to prove what is working as we work towards our goals. We cannot rely on anecdote. We will build on our existing research to further demonstrate the impact we make on people s lives. We must do this if we are to truly be understood by wider society evidencing our relevance and impact. Sharing and celebrating successes We will achieve more by sharing best practice across the Movement and celebrating successes. We ll find new ways of ensuring we are learning from each other and recognising best practice. Innovation Scouting began with a single, inspired idea and we haven t forgotten the power of innovation. Fresh thinking is the only way to help us achieve our ambitious aims. We will encourage new thinking across the Movement to stimulate creative solutions to age old challenges. Youth-shaped If we empower young people to drive decision-making this will stimulate new thinking and enable us to stay in touch with a fast-changing world. Using digital technology It is an inescapable fact that we live in a digital world. That is why we are investing in digital technology nationally and locally, making our new membership system (Compass) central to making Scouting easier, more efficient and less time consuming. We need to seize the opportunities digital technology offers us to reach new communities, share and debate our ideas, communicate and make volunteering easier. 11

12 BENEFITS Annual Salary: 19,124 per annum Band C Level 1 This is a permanent contract Salaries are paid monthly by direct transfer on or about the 20th of the month. Overtime is not paid. Contracted hours of work: 40 hours per week. Location: Any of our Scout Adventure Centres in London, Oxfordshire, Northumberland, Gloucestershire, Kent or Windemere. Holiday Entitlement: 25 days per year plus bank holidays. This increases after two years service to 28 days and after five years to 32 days.* Probationary Period: This post is subject to a 6 month probationary period. Notice Period: 1 month. *The Scout Association closes completely between Christmas and the New Year, so it is compulsory that annual leave is taken at this time. Employee Benefits an introduction The Scout Association is keen to ensure that employees are offered a range of attractive benefits. At the same time, we also need to cater for a variety of needs and lifestyles. Benefits apply to employees upon completion of three months in their role unless otherwise stated. Looking after your health and wellbeing Simply Health Scheme Sickness Absence: The Association pays sickness above the statutory minimum requirement. Food and Drink: TSA offers a discretionary benefit lunch to employees which is beginning a period of consultation and subject to change Looking after your future Pension: For all employees, the Association has a Group Personal Pension Plan. This plan allows employees to contribute a minimum of 1.5% of their gross salary up to the maximum allowed within HMRC limits. The Association will contribute twice the employee s contribution, up to a maximum of 10% of gross salary. Life Assurance: All employees are covered by a scheme which pays a minimum of two times the basic salary in the event of death in service. Getting to and from work Company car or car allowance (relates to certain roles with a business need for significant business travel.) Car parking: All sites offer free car parking to employees. Cycle to Work scheme: This scheme is a form of salary sacrifice which enables employees to purchase a bicycle through the Government s Cycle to Work Scheme and can save you up to 50% on the retail value (depending on the employees tax bracket). Minibus Service (Gilwell Park): A minibus service is provided which collects colleagues at 08:40 and 08:50 from Chingford Station and drops off to the same location at 17:00 hours. 12

13 Looking after your nearest and dearest Carer s Leave: Up to three days paid leave a year please see our Leave policy. Maternity Leave: The Association pays maternity leave above the statutory minimum requirement. Paternity Leave: The Association pays paternity leave above the statutory minimum requirement. Childcare Vouchers: This scheme is a form of salary sacrifice, enabling employees to purchase childcare vouchers. Start and finish time: Employees can apply for some flexibility on their start and finish times of work. Making your money go that little bit further Scout Shops purchases: Employees can make purchases from Scout Shops Limited with a discount of 25% on certain items, excluding uniforms. Restaurant discount card: This discount card is in conjunction with Taste Card and allows a range of discounts (up to 50%) on a range of restaurants across the UK. This can be purchased for approximately 30. Developing yourself and others Study and volunteer leave: Special leave includes paid leave for volunteering and study leave. 13

14 HOW TO APPLY Please submit an application form and complete the recruitment monitoring form when applying for the role. These are available from the scouts website. Please submit completed application forms by to When submitting your application form, please rename the file as your name and when ing the application form please remember to put the name of the role and ref number in the subject line of your . If you are unable to use , please post your application to: Human Resources, The Scout Association, Gilwell Park, Chingford, London E4 7QW The closing date for applications is Wednesday 16th November 2016 If you would like to discuss this role in more detail, please contact the Recruitment Team on or

15 Everyday adventure is at the very heart of Scouting: I want us to work together to unleash the power of everyday adventure where it can make the biggest difference. Hannah Kentish, UK Youth Commissioner scouts.org.uk Copyright 2016 The Scout Association Registered Charity numbers /SC038437