Management systems based on international standards for ports
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1 Management systems based on international standards for ports Gracia Buiza, Project Manager, IAT 3rd INTE-TRANSIT Training activity 19/11/2014, Valencia, Spain
2 Outline What is a management system? The main international standards implemented in ports The integration The EFQM Model 3rd INTE-TRANSIT Training activity, 19/11/2014, Valencia, Spain
3 What is a management system? Management system OBJECTIVES? (what does the company want (HOW) Responsabili9es (who) Resources (what means) Methodologies (how) Timetable (when) RESULTS (what does the company achieve) STAFF SHAREHOLDERS USERS SOCIETY Mission, vision and management policies are the framework to set the objec9ves of a company/ ins9tu9on. SUPPLIERS, SUPPORTERS, PARTNERS, COLLABORATORS, 3rd INTE-TRANSIT Training activity, 19/11/2014, Valencia, Spain
4 What is a management system? STAFF Work... Incomes Capital Salaries... SHAREHOLDERS Profits ORGANISATION Goods, products Services Incomes CUSTOMERS /CLIENTES Goods/products Services Infrastructures Services Qualified Human Resources Business ac9vity licences Public subsidies... The long- term survival of an organiza9on depends on its ability to meet the needs of its stakeholders. SUPPLIERS Employment SOCIETY Development Environment impact. 1st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
5 What is a management system? Management system: System to establish the policy and objectives and to achieve those objectives. ISO 9000:2005 Management system: The framework of processes, related performance/results indicators and process management and improvement systems used to ensure that the organisation can fulfill its mission and vision. EFQM rd INTE-TRANSIT Training activity, 19/11/2014, Valencia, Spain
6 What is a management system? Management system ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007 ISO 28000:2007 ISO 27001:2013 EXCELLENCE MODEL... HOW? REFERENCES? ORGANISATION The organisations use successful and tested standards or models or reference to define, establish, document and implement systems that allow them the activities and resources management to achieve the expected results. 3rd INTE-TRANSIT Training activity, 19/11/2014, Valencia, Spain
7 Outline What is a management system? The main international standards implemented in ports The integration The EFQM Model 3rd INTE-TRANSIT Training activity, 19/11/2014, Valencia, Spain
8 The main international standards QUALITY MANAGEMENT SYSTEM ISO 9000 CLIENTS ISO 9001: Specify the requirements for a QUALITY management system when a organization need: To demonstrate conformity of the product/service (fulfill the customers and reglamentary requirements). To increase the customer satisfaction level.
9 The main international standards ENVIRONMENTAL MANAGEMENT SYSTEM ISO ENVIRONMENT / SOCIETY ISO 14001: Establishes the requirements for an ENVIRONMENTAL management system to enable an organization to develop and implement a policy and objectives which take into account legal requirements and other requirements subscribed by the organization, and the information about significant environmental aspects. 1st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
10 The main international standards HEALTH AND SAFETY AT WORK MANAGEMENT SYSTEM OHSAS PEOPLE / STAFF OHSAS (Occupational Health and Safety Assessment Series): Establish requirements for a management system for SAFETY AND HEALTH AT WORK, which allows control of occupational risks and performance improvement. 1st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
11 The main international standards INFORMATION SECURITY MANAGEMENT SYSTEM ISO CLIENTS, PEOPLE/STAFF ISO 27000: Provide requirements for establishing, implementing, maintaining and continuously improving an INFORMATION SECURITY MANAGEMENT SYSTEM (ISMS). EXAMPLE of EU projects using this standard:. Provide a dynamic risk management methodology (CYSM-RM) for the ports' CII considering their physical-cyber nature. Using the the requirements specified in the ISPS Code (physical) and ISO27001 (cyber). 1st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
12 The main international standards SECURITY AND SAFE MANAGEMENT SYSTEM ISO THE SUPPLY CHAIN CLIENTS/ SOCIETY/ COLLABORATORS, SUPPLIERS, ISO 28000: Defines a set of supply chain security management requirements. Objective: Improve the security of the supply chain by analyzing the risks and appropriate response plans. To do this, the organization is required to assess the security environment in which it operates, to determine whether proper security measures are implemented and if there are already other regulatory requirements to which the organization meets. 1st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
13 Outline What is a management system? The main international standards implemented in ports The integration The EFQM Model 3rd INTE-TRANSIT Training activity, 19/11/2014, Valencia, Spain
14 The integration EXAMPLE: ESTRUCTURE ISO 9001 ESTRUCTURE ISO ESTRUCTURE OHSAS A P D P Plan D Do C C Check A Act 1st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
15 The integration Common to all these standards: Managing by processes. Provider Organization Client Input Process Product: Result of a process Output Process: A set of activities that interact with one another because the output from one activity becomes the input for another activity. Processes add value by transforming inputs into outpunts, using resources. EFQM st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
16 QUALITY MANAGEMENT SYSTEM ISO 9001 ENVIRONMENTAL MANAGEMENT SYSTEM ISO HEALTH AND SAFETY AT WORK MANAGEMENT SYSTEM OHSAS INFORMATION SECURITY MANAGEMENT SYSTEM ISO SECURITY AND SAFE MANAGEMENT SYSTEM ISO st INTE-TRANSIT International Workshop, Valencia, 20/11/2014 INDEPENDENT MANAGEMENT STRUCTURES drawbacks MORE BUREAUCRACY LOWER EFFICIENCY MANAGING RESOURCES MISS THE WHOLE POINT LACK OF MOTIVATION
17 The integration INTEGRATED MANAGEMENT SYSTEM QUALITY MANAGEMENT SYSTEM INFORMATION SECURITY MANAGEMENT SYSTEM ENVIRONMENTAL MANAGEMENT SYSTEM HEALTH AND SAFETY AT WORK SECURITY AND SAFE MANAGEMENT SYSTEM MANAGEMENT SYSTEM DETERMINATION OF THE ELEMENTS/ REQUIREMENTS OF THE SYSTEM COMMON Review by top management Audits Control of non-conforming products Corrective and preventive actions Control of documents and of records Control of monitoring and measuring devices Etc. ESPECIFIC Identification and assessment of risks Participation of the workers Emergency plans 1st INTE-TRANSIT International Workshop, Valencia, Accidents 20/11/2014 Monitoring of the performance in security and safe.
18 Outline What is a management system? The main international standards implemented in ports The integration The EFQM Model 3rd INTE-TRANSIT Training activity, 19/11/2014, Valencia, Spain
19 The EFQM Model HOW DO YOU DEFINE EXCELLENCE?. Excellent Organizations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders 1st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
20 The EFQM Model EFQM is a not for profit membership foundation. Network of private and public organizations of every size and sector. EFQM was formed to recognize and promote sustainable success and to provide guidance to those seeking to achieve it. 1st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
21 The EFQM Model The Fundamental Concepts of Excellence: principles essential for achieving sustainable excellence for any organization. RADAR logic: A dynamic assessment framework. EFQM Model: A framework to convert the Fundamental Concepts an RADAR into practice. 1st INTE-TRANSIT International Workshop, Valencia, 20/11/2014
22 The EFQM Model 3rd INTE-TRANSIT Training activity, 19/11/2014, Valencia, Spain
23 The EFQM Model Whilst there are numerous mandatory management tools and techniques commonly used in shipping, the EFQM Excellence Model provides a holistic view of the ship management company and it can be used to determine how these different methods fit together and complement each other. The Model can be used in conjunction with any number of marine management tools and control systems already used by the ship management company. 3rd INTE-TRANSIT Training activity, 19/11/2014, Valencia, Spain
24 Thank You Gracia Buiza, IAT
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