ServiceNow Consultant - Australia

Transcription

1 Position Title: ServiceNow Consultant - Australia Reporting Lines: Location: Direct Reports: Company introduction n/a Enable Professional Services is a proud consulting and technology partner of ServiceNow. We re dedicated to automating business processes via the platform, so our customers and their employees have a great experience. Our focus is Enterprise Service Management, and we have deep knowledge and experience in IT Business Management, ITOM, Application Development, HR, Service Portal and Customer Service Management. What s more, our Enable product team builds truly handy applications, which you will find in the ServiceNow app store. Overview of role: We're a growing Australian business with offices in Melbourne, Sydney, Canberra, Perth, Brisbane and India. Due to increased client demand and new projects, we're growing in all regions. Specifically, this high profile role will lead the way for our Melbourne practice and shape further growth within existing and new customers. Enable is looking for a talented ServiceNow Consultant with strong implementation, administration and support skills with the ServiceNow platform. The ServiceNow Consultant role will work closely with our external clients and internal technology project teams to achieve this outcome within the Agile Methodology

2 Main responsibilities: The successful applicant will be responsible for ensuring the successful delivery of ServiceNow installations at various client sites. The main responsibilities of this role are: Experience, skills and knowledge: Mandatory Implementation, administration and support of the ServiceNow platform, Configure Workflow, Application UI and Customize ServiceNow applications, Perform minor and major enhancements requests to a client s ServiceNow instance(s), including changes to the user interface, system properties, foundation content, and modifications to existing workflows, Facilitate roll out of new applications and modules in ServiceNow, Identify system deficiencies, recommend solutions as a trusted advisor to clients, Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations, Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible, Ensure tool configuration consistency across development, testing and production environments. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas Experience working with ServiceNow, Understanding of the project delivery lifecycle and processes, Practical experience in creation or modification of the relevant ITSM toolset components, Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach, Real world exposure to cloud technologies and S-a-a-S Experience implementing ServiceNow Service Catalog and CMS (Content Management System), Design a company-wide service catalog that offers a collection of services, Present a customized UI for a knowledge base, Create customized login pages or search pages, as well as personalized views of lists, tables, charts, or graphs, Integrating ServiceNow with other company applications, Build a tailored self-service portal for end users that is in compliance with a corporate style guide, Working knowledge of Web Technologies (XML, HTML, JavaScript, AJAX, CSS, HTTP/S, etc.), Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integration,

3 Experience with scripting languages (JavaScript, Perl, UNIX shell scripts). Professional Competencies Ideally you are ServiceNow Certified, System Administrator certification and ITIL v3 Foundation Certification. You will have knowledge of ITIL governance and control processes and procedures and working knowledge of cloud concepts and architecture. As there are multiple requirements, specific opportunities will be discussed based on your experience, motivations and skills. All applicants with the above experience will be contacted and provided a full brief on the roles. Working relationships: Enquiries to: Reports to Principal Consultant Liaise with external clients, internal project teams. Offshore teams. Head of People & Operations Rachel Sparkes Rachel.s@enableps.com

4 Our Difference We are a values driven business We care Our people Our Values Pragmatic While respecting our heritage we are constantly in pursuit of new ideas that provide measurable benefits for our people and customers. Passionate We love what we do. We re confident that you will too. Committed We re flexible. Our approach will always be honest and real world. Engage When we deal with clients or each other, we are always in the moment and fully engaged. Learn Our aim is to learn something new every single day. We motivate and inspire each other to find innovative solutions to challenges and share our experience and knowledge. Deliver Every interaction with clients is focused on delivering a quality outcome. We are committed to what we do, consistent in our approach, and always honest and transparent in our delivery Employment Value Proposition We are committed to an innovative, respectful and collaborative work culture. We are a company that empowers our staff to take ownership of their role and enables our people to provide input to solutions and provides staff with the tools to get the job done. We are working together to achieve the same goal and help support and inspire each other. Personal Impact Minimal red tape so you can get things done Opportunity to have an impact and drive an outcome Ability to bring change and take company forward Taking ownership of large projects and outcomes Culture Relaxed Dress Code Working with an open and collaborative team Working with a charismatic, people oriented Leadership team

5 Multicultural environment Structured but free to be creative and provide input Committed to continuous improvement Seeing a project from start to finish Empowerment to make your own decisions No politics and friendly environment We actively create an environment of fun Product Customers are passionate about the ServiceNow product Customers are positive and want Enable to succeed Enable staff love and believe in the ServiceNow products Work with a global product brand Work with a product that is currently used by some of the world s largest companies many in the banking and finance industry Salary Attractive remuneration packages Training and Development Ongoing ServiceNow Mastery - Training and Certification ServiceNow Launch training for Graduates and Junior Consultants Peak Performance Technical & Leadership training Choose Your Own Adventure Training and Development Career Development Program Rewards & Recognition Strong culture of encouragement and recognition Formal peer and manager nomination of points and rewards Golden Ticket Award Employee of the Year Awards