Thank you for you interest in working with us. This job pack contains a copy of the advert as well as the job description and person specification.

Transcription

1 Job Reference 0079 Role of Administration Assistant Housing & Support Thank you for you interest in working with us. This job pack contains a copy of the advert as well as the job description and person specification. The particulars of this post are 17.5 hours per week worked 5 days Monday to Friday Competitive salary of 17,303 18,706 ( 8,654-9,355 pro rata) Access to paid training & continued personal development Generous holiday entitlement and flexi-time Trust requires all external applicants to complete our Application Form. This gives us the information on candidates in a consistent way which helps standardise the shortlisting and interview processes. Your application can be ed as an attachment to jobs@trustha.org.uk or posted to: Jobs, Trust Housing Association Ltd, 12 New Mart Road, Edinburgh, EH14 1RL no later than the closing date of 12 noon on 15 th March Interviews will take place on Monday 27 th March Our interview shortlist is determined by how you match up against the skills and experience the role demands and only successful applicants will be contacted again to attend the interview. May I take this opportunity to thank you for your interest in working with us and wish you every success for the future. Regards Sharon Chalmers Sharon Chalmers HR Assistant

2 Role: Administration Assistant Housing & Support Salary: 17,303 18,706 ( 8,654-9,355 pro rata) Location: Edinburgh, EH14 1RL Job type: Permanent, Part Time 17.5 hours Job Ref: 0079 Closing Date: Wednesday 15 th March 2017 Are you looking for an exciting and challenging role in a progressive Housing Association? Trust is an Investor in People Gold accredited employer, a Leader in Diversity and a great place to work. We are looking to recruit a part time Administration Assistant in return for your enthusiasm and commitment we will offer you: hours per week worked Monday to Friday Competitive salary of 17,303 18,706 ( 8,654-9,355 pro rata) Access to paid training & continued personal development Generous holiday entitlement and flexi-time You will provide a high quality administrative service to the housing and support team. With the practical skills and confidence to make a real and immediate contribution, you will have substantial experience in a clerical/administrative role in a busy office environment. You will have excellent IT skills and be highly competent in the day to day use of Microsoft Office packages. Strong verbal and written communication skills, high attention to detail and a flexible, organised and professional approach are all essential requirements of the post. If you feel you have the skills and experience to become our Administration Assistant and you d like to work with a prestigious and well established company working in a personcentred culture that puts people at the heart of all we do, then we d like to hear from you. NO AGENCIES. Trust requires all applicants to complete our Application Form. This gives us the information on candidates in a consistent way which helps standardise the shortlisting and interview processes. We are an equal opportunities employer and welcome applications from all sections of the community. Please visit our website for full details of this and other vacancies with Trust Housing Association Ltd. Trust Housing Association is a Registered Scottish Charity- SC009086

3 Trust Housing Association Ltd Job Description POST: Housing & Support Administrator LOCATION: New Mart Road, Edinburgh PURPOSE OF JOB To ensure that all administrative services are operating effectively within housing & support services and to provide administrative support to the team. MAIN DUTIES & ACTIVITIES Assist the Income team with the administrative duties involved in the monitoring and management of the Associations rent collection and arrears management processes, including the posting of Housing Benefit and the issuing of customer correspondence. Provide cover for the Allocations & Marketing Assistant and support the Allocations team in the marketing of empty properties, returned tenancy paperwork and the processing of the Associations TV Licences. Provide administrative support to ensure contractual reporting requirements are met timeously. Provide assistance with the inputting of data for Council returns, ensuring that all required information is received from colleagues prior to input date. Monitor receipt of additional hours payments and input data as per organisational processes for Finance Department. Complete internal paperwork for charging tenants that are paying for services via self directed support. Provide information to nominated Local Authorities regarding tenancy changes. Establish, maintain and update all relevant process notes. Plan diary and set task lists to ensure all returns are completed timeously and as per contract agreements. Establish, maintain and regularly update electronic files for all Local Authority contracts. Track and record all changes to contracts once advised.

4 Assist in the production of statistics as required by the Association (including those for, The Board, Sub Committees, Commissioning Authorities,The Scottish Housing Regulator and the Care Inspectorate) Any other duties of a similar nature which may be required from time to time. EQUALITY, DIVERSITY AND INCLUSION (EDI) Trust is an Investor in Diversity organisation and as such we seek to promote equality, inclusion and diversity in all that we do. You will be required to: Be aware of and engage with Trust EDI Strategy and Policies, IID and LID action plans surveys, induction & review sessions and focus groups. Contribute to EDI discussions in team meetings and share updates and case studies Ensure your EDI training is up to date Attend EDI learning and networking events Access where relevant, EDI information on Trust s intranet Be clear of your responsibilities for EDI as a staff team member and the expected behaviours and values set by Trust Challenge any inappropriate behaviour, bullying or harassment and discrimination and report it through the appropriate channels. REPORTING ARRANGEMENTS The post holder will report to the Allocations & Income Team Leader who will agree through regular one to one meetings the relative priority to be given to the above tasks. However, the post holder will be responsible for organising and prioritising their own workload on a day to day basis.

5 PERSON PROFILE AND SPECIFICATION Skills & Abilities Essential Desirable Highly numerate, computer literate and accurate with their work Knowledge and experience in using Open Housing or similar housing management system. Ability to use Word, Excel, Outlook and other MS Office packages. Effective oral and written communication skills Ability to work to tight deadlines and prioritise workload Education, Qualifications, Training & Development Essential Desirable Good standard of general education. Willingness to undertake all appropriate training and personal development for the post Other factors and attributes Essential Desirable Able to demonstrate a clear understanding, personal commitment and positive approach to the values and vision of the Association to deliver an effective, efficient and valued service to our customers A strong commitment to providing a high quality and responsive service to all customers (applicants, tenants, staff and external agencies). Highly flexible approach and willingness to contribute to in all aspects and functions of the department. Demonstrable commitment to team work, collaboration with colleagues, and a team player who enhances the effectiveness and reputation of a professional and committed team. Self motivated and ability to apply good judgement skills in decision making. Equal Opportunities Essential Desirable This organisation is working actively to promote equality of opportunity both in its employment practices and in the delivery of its services. It is essential that the post holder is willing to work in accordance with existing policies and Codes of Practice.