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1 Page 1 f 21 Netwrk Optimizatin Service Service Descriptin: Netwrk Optimizatin Service This dcument describes the Netwrk Optimizatin Service. Related Dcuments: This dcument shuld be read in cnjunctin with the fllwing dcuments als psted at (1) Glssary f Terms; (2) List f Services Nt Cvered; and (3) Severity and Escalatin Guidelines. All capitalized terms in this descriptin have the meaning ascribed t them in the Glssary f Terms. Direct Sale frm Cisc. If yu have purchased these Services directly frm Cisc, this dcument is incrprated int yur Master Services Agreement (MSA), Advanced Services Agreement (ASA), r equivalent services agreement executed between yu and Cisc. If nt already cvered in yur MSA r equivalent services agreement, this dcument shuld be read in cnjunctin with the Related Dcuments identified abve. In the event f a cnflict between this Service Descriptin and yur MSA r equivalent services agreement, this Service Descriptin shall gvern. Sale via Cisc Authrized Reseller. If yu have purchased these Services thrugh a Cisc Authrized Reseller, this dcument is fr descriptin purpses nly; is nt a cntract between yu and Cisc. The cntract, if any, gverning the prvisin f this Service will be the ne between yu and yur Cisc Authrized Reseller. Yur Cisc Authrized Reseller shuld prvide this dcument t yu, r yu can btain a cpy f this and ther Cisc service descriptins at This Netwrk Optimizatin Service is intended t supplement a current supprt agreement fr Cisc prducts and is nly available where all Prduct(s) in Custmer s Netwrk is supprted thrugh a minimum f cre services such as Cisc s SMARTnet, Limited Lifetime Warranty, Sftware Applicatin Services, r the Partner Supprt Service ffering frm within the Cisc Services Partner Prgram. Where available, Cisc shall prvide the Netwrk Optimizatin Service described belw as selected and detailed n the Purchase Order fr which Cisc has been paid the apprpriate fee. Cisc shall prvide a Qute fr Services ( Qute ) setting ut the extent f the Services and duratin that Cisc shall prvide such Services. Cisc shall receive a Purchase Order that references the Qute agreed between the parties and that, additinally, acknwledges and agrees t the terms cntained therein. Services Summary Netwrk Optimizatin Service includes service areas f Rute/Switch, Architecture, Security, and Wireless. Netwrk Optimizatin Services prvide annual, nging supprt fr Custmer, addressing the fllwing: Rute/switch any Cisc Prducts and technlgies which frward and/r prcess ruted IP and switched Ethernet traffic. Security - all Cisc Security prducts including firewall, intrusin preventin, VPN, cntent security, identity and security management. Wireless - all Cisc Wireless prducts including wireless LAN access pint, wireless cntrllers and wireless netwrk management. Supprted Prducts exclude any Prducts declared t be End f Supprt Netwrk Optimizatin Rute/Switch Design Strategy: Design Review Netwrk Tplgy Mdeling Analysis Test Cycle and Review Testing and Lab Strategy Review Onging Design Supprt Tplgy Diagram Reprt Sftware Strategy: Sftware Management Strategy Review Onging Sftware Supprt Cnfiguratin Best Practices Reprt Custm Cnfiguratin Reprt Sftware Deplyment Analytics Sftware Feature Deplyment Analytics Sftware Infrastructure Analysis Reprt Sftware Recmmendatin Reprt Sftware Security Alert Sftware Lifecycle Management Dashbard Autmated Risk Assessment and Recmmendatin Reprt Critical Bug Ntificatin Sftware Maintenance Update Ntificatin Hardware Strategy: Netwrk Resiliency Assessment Onging Hardware Supprt Engineering Recmmendatin Reprt Hardware Deplyment Analytics Hardware End f X (milestnes) Reprt Hardware Field Ntice Reprt Technlgy r Prtcl Audit Unidentified Inventry Reprt Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

2 Page 2 f 21 Change Management Strategy: Media Netwrk Readiness Assessment Operatins Risk Management Assessment Unified Cmmunicatins Operatins Supprt Planning Wrkshp Onging Flexible Supprt Availability and Operatins Gap Reslutin Supprt. Onging Escalatin Engineering Supprt Onsite Netwrk Cnsulting Supprt Onsite Netwrk Optimizatin Supprt Scheduled Change Supprt Netwrk Perfrmance Analytics Netwrk Imprvement Plan Netwrk Infrastructure Mdular Knwledge Service Remte Knwledge Transfer Sessin(s) Technical Knwledge Library Tplgy Diagram Reprt Virtual Training Sessins Analytics: Fundatinal Analytics OnPrem Analytics Autmated Fault Detectin and Service Request Ntificatin Architecture Specializatin: Netwrk Architecture Develpment - Cnsult Netwrk Architecture Develpment - Assist Netwrk Architecture Develpment - Drive Availability Impact Analysis Cnverged Architecture Strategy Assessment Design Availability Assessment IPv6 Architecture Strategy Assessment Migratin Planning and Implementatin Supprt Multicast Design Develpment Supprt Netwrk Architecture Design Review Persistent Testing Validatin QS Design Develpment Supprt Remediatin Service Operatins Supprt Systems Specializatin Security Specializatin Wireless Specializatin EnergyWise Specializatin Cisc Netwrk Operatins Autmatin Services Wrkshp: Upgrade Assessment and Supprt Site and Systems Administratin Supprt Onging Supprt Custm Design Day 2 Reactive Supprt Prepare & Present QBR Onging Service and Prject Management Supprt Remte Knwledge Transfer Sessins Cisc Respnsibilities Cisc s Netwrk Optimizatin Service cnsists f the prvisin f Services described belw, where available which Cisc shall prvide fr the Custmer s Netwrk during Nrmal Business Hurs (unless stated therwise). Services prvided by Cisc are remtely delivered unless therwise nted. Cisc shall prvide the fllwing General Supprt prvisins fr all Services selected by Custmer: General Supprt Designate an engineer ( Advanced Services Engineer ) t act as the primary interface with Custmer fr its Netwrk. Schedule with Custmer up t fur (4) quarterly visits per yearly subscriptin perid, (nt t exceed eight (8) days in aggregate) t Custmer's site t review Deliverables and Activities and plan fr the next quarter. Additinal visits will be mutually agreed upn at Cisc s then-current travel and labr rates. Schedule peridic (typically weekly) cnference calls t review Custmer s Netwrk status, planning, and the Services being prvided. Make cllabratin tls available fr hsting meetings, managing dcumentatin, instant messaging, desktp sharing, and cllabrative spaces. Establish a Custmer-specific Cisc alias t facilitate cmmunicatin with Advanced Services Engineer. Prvide certain Data Cllectin Tls Cisc identifies as apprpriate fr Netwrk data cllectin during the Term f the Services, prvided that all fees due and wing t Cisc under this Service Descriptin have been paid. Data Cllectin Tls may r may nt include hardware r sftware. Custmer acknwledges and agrees Cisc shall retain full right, title, and interest t the Data Cllectin Tls. In additin t Cisc prvided tls, the Advanced Services Engineer may utilize Custmer prvided data, scripts, r internal tls t assist in cllecting data frm the Custmer Netwrk. Custmer Terminatin The Custmer must return any assciated Cisc materials (hardware, sftware and dcumentatin) prvided as part f the Service t Cisc immediately upn expiratin r terminatin f the Service cntract. The quantity f any reprting and effrts fr nging activities described herein will vary depending n Custmer requirements and what Custmer and Cisc mutually agree Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

3 Page 3 f 21 upn when Services are purchased as identified in the Qute prvided by Cisc. Cisc shall prvide services during Standard Business Hurs (unless stated therwise). Cisc shall prvide the fllwing General Supprt prvisins fr all Services selected by Custmer: Ruting & Switching Design Strategy Design Review. Cisc will cnsult with Custmer via a series f meetings t develp a thrugh understanding f Custmer Netwrk design requirements, typically fcusing n technical and business requirements fr incremental grwth such as adding r migrating new features, Hardware, tplgies, r slutins t the existing architecture r design. A Design Review may include, amng ther infrmatin, the fllwing: Review f Custmer s design requirements, pririties, and gals Analysis f impact f new requirements n the existing Netwrk Review f Netwrk architecture and tplgy Review f prtcl selectin and cnfiguratin Review f feature selectin and cnfiguratin Review f device security cnsideratins (i.e. authenticatin, VLANs, subnet islatins, etc.) Reprt describing the new r current design with recmmendatins Netwrk Tplgy Mdeling Analysis. Cisc will cnsult with Custmer via a series f meetings t imprve end t end netwrk availability and resiliency by analyzing the cre ruting and switching cmpnents that supprt missin critical applicatins and services. The service mdels current peratinal state and prvides actinable recmmendatins. A Netwrk Tplgy Mdeling Analysis service may include, amng ther infrmatin, the fllwing: Netwrk Tplgy Representatin Netwrk Resiliency Analysis Netwrk Availability Analysis Test Cycle and Review. Cisc will cnsult with Custmer via a series f meetings t develp a thrugh understanding f Custmer s slutin-riented testing gals and requirements. Cisc will execute netwrking tests t prve r disprve theries and reprt findings t Custmer. A Test Cycle and Review may include, amng ther infrmatin, the fllwing: Review f Custmer s testing gals and business bjectives Cllabrate n a Test Plan Analysis f requirements such as platfrms, tplgy, prtcls, and cnfiguratins Reprt describing test findings and recmmendatins Testing and Lab Strategy Review. Cisc will cnsult with Custmer via a series f meetings t develp a thrugh understanding f Custmer s netwrking device testing capabilities, lab strategy, practices, and business gals. A Testing and Lab Strategy Review will cntain verall strategy recmmendatins and may include, amng ther infrmatin, the fllwing: Review f Custmer s test envirnment, resurces, cncerns, and challenges Analysis f Custmer s current testing practices and lab strategy Reprt describing the analysis cmparing Custmer s current practices t Cisc s recmmended best practices and Cisc s recmmendatins Onging Design Supprt. Prvide infrmal, supprt fr incremental changes t the Netwrk r architecture Tplgy Diagram Reprt. These reprts typically analyze Custmer s prductin cnfiguratins (per device) t graphically depict cnnectivity and spatial relatinships. Sftware Strategy Sftware Management Strategy Review. Cisc will cnsult with Custmer via a series f meetings t develp a thrugh understanding f Custmer s Sftware management requirements and practices such as standards, migratin triggers, and implementatin methdlgies. A Sftware Management Strategy Review will cntain verall strategy recmmendatins and may include, amng ther infrmatin: Review f Custmer s Sftware management cncerns and challenges Analysis f Custmer s current practices related t establishing and managing Sftware release standards and Sftware migratin triggers Analysis f Custmer s current practices related Sftware selectin, testing, staging, deplyment, and trubleshting Reprt describing the analysis cmparing Custmer s current practices t Cisc s recmmended best practices and Cisc s recmmendatins Assistance establishing Sftware Track methdlgies Assistance defining Custmer-specific Sftware migratin triggers Assistance in defining feature requirements and perfrmance/availability bjectives as relates t Sftware strategy Onging Sftware Supprt. Prvide infrmal, nging Sftware Supprt fr incremental changes t the Netwrk r architecture. Cnfiguratin Best Practices Reprt. These reprts typically examine Custmer s prductin cnfiguratins (per device) and cmpare them t Cisc s best practice recmmendatins. The Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

4 Page 4 f 21 fcus f the best practices is typically within the fllwing areas: Technlgy and Sftware features Ruting r ruted prtcls Device security management Device netwrk management Custm Cnfiguratin Reprt. These reprts typically analyze Custmer s prductin cnfiguratins (per device) t cmpare them t Custmer s cnfiguratin standards templates r Cisc s recmmended cnfiguratin templates. Sftware Lifecycle Management Dashbard. Prvide custmer access t nline dashbard prviding details n critical bugs affecting OS/Platfrm/Release. Custmer needs t subscribe fr a specific OS/Platfrm/Release f chice t view the critical bugs. The dash bard will include the fllwing Sftware Adptin Trends and Benchmarking. Analysis f sftware release upgrade trends bserved in install base. Sftware usage benchmarks acrss platfrms and best practices Sftware Release Bug Tracking. Peridic insights and tracking f critical bugs fr specified sftware release standards. Custmer s access t Dashbard will be valid until the duratin f the engagement. Cisc Platfrms and assciated OS types delivered thrugh the dashbard are as fllws. ASR9K, CRS, NCS 6K Cisc IOS-XR Nexus 3K, 5K, 7K, 9K NX-OS 7600, 6500, Cat 2k, 3k, 4k IOS ASR1K IOS-XE Autmated Sftware Risk Assessment and Recmmendatin Reprt This reprt cntains infrmatin n Cisc s sftware recmmendatin based n a custmer s request f a feature/release belnging t Cisc platfrm and will be delivered t the custmer thrugh the Sftware Lifecycle Management Dashbard. The reprt includes the fllwing: Analysis f findings f Custmer-specific tracks and release standards which may include the fllwing Overall Sftware recmmendatin. Custmer shuld test and cnsider. Descriptins f new Sftware features Unreslved Sftware bugs t which Custmer may be expsed and if pssible, apprpriate wrkarund. Sftware feature upgrade analysis f identified sftware versins relative t the Custmer s current and future sftware feature requirements Critical Bug Ntificatin. These alert subscriptins infrm the Custmer abut ccurrence, status change r reslutin f Critical issues n Cisc s platfrms based n Custmer s platfrm f interest. The alerts include the fllwing: Prvide peridic ntificatins alerting the Custmer f discvery, status change r reslutin f critical bugs in the Sftware release tracks preferred by the Custmer Sftware Maintenance Update Ntificatin. These alert subscriptins infrm the Custmer abut availability r mdificatins t the Sftware Maintenance Updates n Cisc s platfrms based n Custmer s platfrm and release f interest. The alerts include the fllwing: Prvide peridic ntificatins alerting the Custmer f the availability f patch r sftware maintenance update cntaining fix fr a specific bug/feature/sftware release f interest Sftware Deplyment Analytics Interactive reprt prvided will include analysis f Custmerspecific infrmatin related t the cnsistency and cmplexity f Sftware release deplyment. This analysis can als feature perfrmance and deplyment data including cmparisns f the functinal rles f devices in Netwrk, exceptins t established plicies and cnfiguratins, factrs affecting Netwrk perfrmance, effects f changes in Netwrk, and benchmarking Interactive reprt prvided t Custmer based upn Custmer infrastructure equipment data upladed t the Cisc back-end system Reprt frmat will be delivered at Cisc discretin via either Adbe Air standalne applicatin delivered n encrypted CD/DVD r via Custmer access t private Custmerspecific prtal interface n which the interactive reprt resides. Cisc will cntact Custmer t review prvided cntent via remte cllabratin sessin. Sftware Feature Deplyment Analytics. Interactive reprt prvided will include analysis f Custmer-specific infrmatin related t the cnsistency and cmplexity f Sftware features deplyed. This analysis can als feature perfrmance and deplyment data including cmparisns f the functinal rles f devices in Netwrk, exceptins t established plicies and cnfiguratins, factrs affecting Netwrk perfrmance, effects f changes in Netwrk, and benchmarking Interactive reprt prvided t Custmer based upn Custmer infrastructure equipment data upladed t the Cisc back-end system Reprt frmat will be delivered at Cisc discretin via either Adbe Air standalne applicatin delivered n encrypted CD/DVD r via Custmer access t private Custmerspecific prtal interface n which the interactive reprt resides. Cisc will cntact Custmer t review prvided cntent via remte cllabratin sessin. Sftware Infrastructure Analysis Reprt. Infrmatin in these reprts typically include: Custmer standards and cnfrmance t Sftware release recmmendatins Sftware release diversity Sftware Track related high-level analysis f Sftware Advisries, Sftware Deferrals, and Sftware release Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

5 Page 5 f 21 milestnes such as End f Sale, End f Engineering, and End f Life status Sftware Recmmendatin Reprt. Each reprt cvers a single Sftware Track and may include, amng ther infrmatin, the fllwing: Overall Sftware recmmendatin Custmer shuld test and cnsider Descriptins f new Sftware features Unreslved Sftware bugs t which Custmer may be expsed and if pssible, apprpriate wrkarunds Peridically updated fllw-up reprts, at a rate f n mre than nce per mnth, fr up t 120 days frm the riginal Sftware recmmendatin date Sftware Security Alert. These reprts prvide infrmatin abut Cisc s Sftware Advisries and typically include: Analysis f hw a Cisc Security Advisry may r may nt affect Custmer s Netwrk Recmmendatins t mitigate risk List f affected r ptentially affected Netwrking devices Hardware Strategy Netwrk Resiliency Assessment. Cisc will cnsult with Custmer via a series f meetings t understand Custmer s Netwrk architecture r design, primarily fcusing n resiliency and availability. A Netwrk Resiliency Assessment will cntain recmmendatins t imprve resiliency and availability and may include, amng ther infrmatin: Review Custmer s Netwrk architecture and design specific t resiliency requirements Analysis f strategic lcatins within the IP infrastructure examining tplgy, prtcls, cnfiguratins, Netwrk services, pwer, and envirnment Reprt describing the analysis cmparing Custmer s current practices t Cisc s recmmended best practices and recmmendatins t imprve Netwrk resiliency Onging Hardware Supprt. Prvide infrmal, Onging Hardware Supprt fr incremental changes t the Netwrk r architecture. Engineering Recmmendatin Reprt. These reprts typically prvide recmmendatins r best practices abut a subset f netwrking devices. These reprts typically include infrmatin regarding: Stability, perfrmance, r tuning recmmendatins Engineering recmmendatins fr platfrms, tplgy, prtcls, cnfiguratins, Netwrk services, pwer, r envirnment Hardware Deplyment Analytics. Interactive reprt prvided will include analysis f Custmer-specific infrmatin related t the cnsistency and cmplexity f deplyed hardware platfrms. This analysis als can feature perfrmance and deplyment data including cmparisns f the functinal rles f devices in Netwrk, exceptins t established plicies and cnfiguratins, factrs affecting netwrk perfrmance, effects f changes in Netwrk, and benchmarking, Interactive reprt prvided t Custmer based upn Custmer infrastructure equipment data upladed t the Cisc back-end system Reprt frmat will be delivered at Cisc discretin via either Adbe Air standalne applicatin delivered n encrypted CD/DVD r via Custmer access t private Custmerspecific prtal interface n which the interactive reprt resides. Cisc will cntact Custmer t review prvided cntent via remte cllabratin sessin. Hardware End f X (milestnes) Reprt. These reprts typically prvide infrmatin abut Cisc s prduct family milestnes such as: End f Sale (the prduct is n lnger sld by Cisc) End f Engineering (the prduct is n lnger receiving engineering maintenance) End f Life (the prduct is n lnger supprted by Cisc) Hardware Field Ntice Reprt. These reprts prvide infrmatin abut Cisc s Field Ntices and typically include: Analysis f hw a Cisc Field Ntice may r may nt affect Custmer s Netwrk Recmmendatins t mitigate risk List f affected r ptentially affected Netwrking devices Technlgy r Prtcl Audit. Audits are usually limited t n mre than 500 devices plled frm a single netwrk cllectr. Audits typically include infrmatin and analysis such as the fllwing: Analysis f perfrmance, fault, r capacity infrmatin Hardware inventry infrmatin Exceptin based reprting Device, feature, r prtcl recmmendatins Unidentified Inventry Reprt. These reprts typically include: List f netwrking devices believed t be attached t Custmer s netwrk, but missing frm managed inventry Infrmatin abut the devices such as recent status, reprting surce, and trends Change Management Strategy Media Netwrk Readiness Assessment. Cisc will cnsult with Custmer via a series f meetings t understand and assess Custmer s Unified Media Netwrk readiness. A Media Netwrk Readiness Assessment is cmprised f the fllwing: Review f Custmer s Netwrk design and services Review f Custmer s Netwrk dcumentatin Analysis f infrmatin cllected examining Netwrk tplgy, prtcls, cnfiguratins, and envirnment Reprt describing the analysis cmparing Custmer s current practices t Cisc s recmmended best practices and recmmendatins t prepare fr Unified Media Netwrk readiness. Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

6 Page 6 f 21 Operatins Risk Management Assessment. Cisc will cnsult with Custmer via a series f meetings t understand Custmer s peratinal practices. An Operatins Risk Management Assessment may include, amng ther infrmatin, the fllwing: Review Custmer s peratinal prcesses regarding incident management, prblem management, cnfiguratin management, change management, release management, Netwrk perfrmance and capacity management, availability management, service level management, Netwrk resiliency, security management, IT service cntinuity management, and staffing Review Custmer s peratinal prcesses f Netwrk management systems tls and instrumentatin Reprt describing specific peratins ptimizatin recmmendatins based n industry leading practices Unified Cmmunicatins Operatins Supprt Planning Wrkshp. Cisc will cnsult with Custmer via a series f meetings t understand Custmer s Unified Cmmunicatins Netwrk readiness. A Unified Cmmunicatins Operatins Supprt Planning Wrkshp may include, amng ther infrmatin, the fllwing: Review Custmer s prpsed Unified Cmmunicatins highlevel design and slutin requirements Review Custmer s Netwrk dcumentatin Analysis f current Netwrk infrastructure and the Netwrk s readiness t supprt the prpsed Unified Cmmunicatin design Analysis f current vice infrastructure and cnfiguratins t supprt prpsed Unified Cmmunicatins design Reprt describing the analysis cmparing Custmer s current practices and capabilities t Cisc s recmmended best practices, and Cisc s recmmendatins t meet Custmer s Netwrk management business requirements Onging Flexible Supprt. Prvide infrmal, Onging Flexible Supprt fr incremental changes t the Netwrk r architecture. Availability and Operatins Gap Reslutin Supprt. Cisc will help remediate peratinal prblems discvered via a series f meetings with Custmer. Availability and Operatins Gap Reslutin Supprt may include, amng ther infrmatin, the fllwing: Review a gap reslutin plan t address peratinal gaps Assist with gap remediatin Onging Escalatin Engineering Supprt. Prvide an Onging Escalatin Engineering Supprt remte resurce t jin Cisc s Technical Assistance Center s (TAC) restratin f service activities fr unplanned r unscheduled device r Netwrk failures. Custmer must pen a Service Request the Cisc TAC prir t cntacting the Advanced Services Engineer. Onging Escalatin Engineering Supprt is nly available t certain gegraphic lcatins and will be specified in the Qute if prvided. Where available, Onging Escalatin Engineering Supprt typically includes: Technical evaluatin f initial TAC prblem diagnsis based n knwledge f Custmer s Netwrk Help the Cisc TAC restre service Onsite Netwrk Cnsulting Supprt. In additin t cnditins defined in the General Supprt sectin, designate an engineer ( Advanced Services Engineer ) nsite at Custmer s designated lcatin t act as the primary interface with Custmer, prviding general advice and guidance related t Custmer s Netwrk. Custmer directed tasks t be perfrmed by Advanced Services Engineer are subject t Cisc apprval, which shall nt be unreasnably withheld. An Onsite Netwrk Cnsulting Supprt is nly available t certain gegraphic lcatins and will be specified in the Qute if prvided. Where available, the fllwing may include: Onging, nsite supprt and technical leadership frm a lcal Cisc Advanced Services Engineer available up fr t five days per week (pending lcal wrk restrictins) during Nrmal Business Hurs excluding Cisc hlidays, lcally recgnized cuntry hlidays, vacatin, and training days. Onsite Netwrk Optimizatin Supprt. In additin t cnditins defined in the General Supprt sectin, designate an engineer ( Advanced Services Engineer ) nsite at Custmer s designated lcatin t act as the primary interface with Custmer fr its Netwrk, prviding general advice and guidance t lead the delivery f the Netwrk Optimizatin Service rdered by Custmer. Custmer directed tasks t be perfrmed by Advanced Services Engineer are subject t Cisc apprval, which shall nt be unreasnably withheld. Onsite Netwrk Optimizatin Supprt is nly available t certain gegraphic lcatins and will be specified in the Qute if prvided. Where available, the fllwing may include: Onging, nsite supprt and technical leadership frm a lcal Cisc Advanced Services Engineer available up fr t five days per week (pending lcal wrk restrictins) during Nrmal Business Hurs excluding Cisc hlidays, lcally recgnized cuntry hlidays, vacatin, and training days. Scheduled Change Supprt. Prvide a Scheduled Change Supprt remte resurce fr critical scheduled changes. Cisc will make available, upn receipt f nt less than twenty-ne (21) days prir written request by Custmer t Cisc, a designated supprt cntact persn wh will be available t cnsult with Custmer in majr Netwrk service changes (i.e. majr Hardware upgrade(s), majr site installatin(s) r majr cnfiguratin changes). Custmer agrees t submit a detailed request and schedule t Cisc prir t any such activity, which may include: Cllabratin with Custmer t evaluate the ptential impact f the prpsed changes Review the implementatin prcedures Remte assistance fr Custmer t reslve prblems with Netwrk changes during a majr activity t the prductin Netwrk Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

7 Page 7 f 21 Netwrk Perfrmance Analytics Autmated netwrk imprvement plan prvides cnslidated reprting and autmated analysis and trending f crrelated exceptins within the fllwing areas: Cnfiguratin Best Practices Custm Cnfiguratin Engineering Recmmendatin Sftware Infrastructure Analysis Sftware Security Syslg Analysis Technlgy r Prtcl Tplgy Diagram Online access t Netwrk Perfrmance Analytics Prtal -- Prvide custmer access t nline prtal supprting unified delivery f the fllwing high-level features Metrics that leverage the crrelated exceptins mentined abve: Overall Custmer netwrk health index and index trending Risk/cmpliance/prblem management metrics Index shwing prgress against established Custmer-specific imprvement initiatives On-line access t autmated netwrk Imprvement plan details Netwrk Imprvement Plan (Only relevant fr standalne when Netwrk Perfrmance Analytics nt purchased). These plans integrate recmmendatins frm Netwrk Optimizatin Service Deliverables and Activities int a single living dcument. The Netwrk Imprvement Plan represents the Custmer-apprved and agreed-upn Cisc recmmendatins as priritized by a jint steering cmmittee cmprised f Cisc and Custmer, and may be used by Custmer t track future prjects. Netwrk Infrastructure Mdular Knwledge Service. The Netwrk Infrastructure Mdular Knwledge Service is made available thrugh a secure web-based prtal ( Prtal ). The Netwrk Infrastructure Mdular Service is nly available t certain gegraphic lcatins and will be specified in the Qute if prvided. Where available, the fllwing is prvided: Assistance with user accunt creatin t access the Prtal Initial assistance in getting the Prtal peratinal with apprpriate authenticatin and authrizatins fr user cmmunity Cntent available t the specified number f authrized viewers Multimedia clips in the frm f vide n demand r audi n demand cntent Custmer-specific deliverables archive when delivered as part f an Advanced Services subscriptin engagement Sidebar cntent such as white papers, case studies, design guides, cnfiguratin guides, trubleshting guides, training dcuments, deplyment guides, nline textbks and/r manuals, r bumper clips Listed web based trainings prvided via Prtal t authrized viewers Preventative maintenance in accrdance with Cisc s nrmal maintenance schedules and prcedures Trubleshting assistance fr issues submitted t Cisc Updated cntent as Cisc may revise, update, and/r remve previusly-released multimedia clips and/r sidebar cntent ( updated cntent ) and whereby Custmer shuld discntinue any use f superseded cntent Remte Knwledge Transfer Sessin(s). Cisc will cnsult with Custmer t identify requirements and tpics fr infrmal training sessins. Remte Knwledge Transfer Sessins are: Delivered in English, with ther languages subject t availability Delivered remtely up t fur (4) hurs in length, with n labs and n printed curse materials Relevant t the Cisc prducts and technlgies deplyed in Custmer s prductin Netwrk Technical Knwledge Library. The Technical Knwledge Library is made available thrugh a secure web-based prtal ( Prtal ). The Technical Knwledge Library is nly available t certain gegraphic lcatins and will be specified in the Qute if prvided. Where available, the fllwing is prvided: Assistance with user accunt creatin t access the Prtal Initial assistance in getting the Prtal peratinal with apprpriate authenticatin and authrizatins fr user cmmunity Cntent available t the specified number f authrized viewers Multimedia clips in the frm f vide n demand r audi n demand cntent Custmer-specific deliverables archive when delivered as part f an Advanced Services subscriptin engagement Sidebar cntent such as white papers, case studies, design guides, cnfiguratin guides, trubleshting guides, training dcuments, deplyment guides, nline textbks and/r manuals, r bumper clips Listed web based trainings prvided via Prtal t authrized viewers Preventative maintenance in accrdance with Cisc s nrmal maintenance schedules and prcedures Trubleshting assistance fr issues submitted t Cisc Updated cntent as Cisc may revise, update, and/r remve previusly-released multimedia clips and/r sidebar cntent ( updated cntent ) and whereby Custmer shuld discntinue any use f superseded cntent. Tplgy Diagram Reprt. These reprts typically analyze Custmer s prductin cnfiguratins (per device) t graphically depict cnnectivity and spatial relatinships. Virtual Training Sessins. Cisc will cnsult with Custmer t identify requirements and tpics n Advanced Technlgies fr virtual training sessins. Virtual Training Sessins are: Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

8 Page 8 f 21 Delivered in English, with ther languages subject t availability Delivered t up t 12 students in each sessin. Delivered remtely and up t twelve (12) hurs in length (cvered in tw cntiguus, 6 hur day maximum). Can include lab access, lab exercises, sessin materials. Relevant t the Cisc prducts and technlgies as agreed t between Custmer and Cisc. Fr a list f current supprted tpics g t and select Virtual Training Services. Analytics Fundatinal Analytics Fundatinal Analytics identifies deficiencies and ptential risks which shuld be reslved t ptimize availability and perfrmance f the Cisc infrastructure and applicatin envirnment. Fundatinal Analytics als helps assess the effectiveness f the Cisc envirnment fr purpses f planning current and future changes based n evlving business imperatives and requirements. Fundatinal Analytics invlves cllectin and analysis f data as part f a peridic examinatin f pst deplyment, r audited envirnments, that require additinal examinatin guided by Custmer needs and cncerns. Cisc respnsibilities Cnduct interviews with administrative and peratinal persnnel fr infrmatin gathering and analysis Establish Fundatinal Analytics requirements and strategies Cisc will cnsult with Custmer via a series f meetings t develp a thrugh understanding f Custmer s Sftware release and cnfrmance bjectives such as but nt limited t: Custmer s current practices fr establishing and managing sftware release standards and cnfrmance Sftware selectin prcess and sftware migratin triggers Cisc data cllectin is required and prvided by Cisc t gather the fllwing infrmatin: Design and cnfiguratin data Hardware and sftware levels Diagnstic infrmatin Baseline f Custmer s standards and cnfrmance f deplyed sftware release standards & bjectives, requirements and strategies Criteria fr gruping f sftware releases int Custmer-specific tracks and release standards Analyze infrmatin frm data cllected and identify deficiencies and ptential risks based n Cisc leading practices Prvide a Cisc Clud Hsted Analytics & Insights Prtal fr delivering Fundatinal Analytics and recmmendatins which includes the fllwing: Assist Custmer in accunt creatin fr the Prtal Make cntent available fr up t five Custmer persnnel as Prtal administratrs. Prvide preventative maintenance in accrdance with Cisc s nrmal maintenance schedules and prcedures. Prvide technical assistance t the Custmer as Cisc may deem necessary t prperly prvide the Prtal Cisc Clud Hsted Analytics & Insights based n infrmatin gathered, analysis f findings and nging actinable insights and recmmendatins fr the fllwing standard features: Cnfiguratin Best Practices Plicy Cnfiguratin Cnfrmance Hardware Lifecycle Milestnes Diagnstic Analysis & Recmmendatins Field Ntices where applicable Sftware Track Cnfrmance PSIRTs Analysis where applicable Cnduct up t tw hurly remte cllabrative sessins per mnth with the key persnnel t review key actinable insights frm the Cisc Analytics & Insights Prtal and determine next steps Deliverables: Cisc Clud Hsted Analytics & Insights Prtal Custmer respnsibilities: In additin t the Custmer General Respnsibilities, the fllwing Cisc Clud Hsted Analytics & Insights Prtal specific respnsibilities apply: Custmer s use f the Cisc Clud Hsted Analytics and Insights Prtal is subject t the Universal Clud Terms lcated at which is incrprated herein by reference. Custmer is respnsible fr testing f the Prtal interface Custmer is respnsible fr security, netwrk cnnectin, IP address assignment and any required firewall r Access Cntrl List changes required n Custmer s netwrk in rder fr the end-users t access the "Prtal". Designate & prvide list f up t five persns, as Prtal Administratrs, t be respnsible fr management f prtal accunts. Fr the Custmer Prtal Administratrs, prvide nbarding infrmatin as fllws: cntact name, title, -IDs, address, telephne number, address f primary and secndary team lead r manager Participate in cllabrative sessins with Cisc t discuss Cisc recmmendatins. Ntify Cisc f any technical supprt requests r trubleshting issues related t the Prtal Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

9 Page 9 f 21 OnPrem Analytics OnPrem Analytics identifies deficiencies and ptential risks which shuld be reslved t ptimize availability and perfrmance f the Cisc infrastructure and applicatin envirnment. OnPrem Analytics als helps assess the effectiveness f the Cisc envirnment fr purpses f planning current and future changes based n evlving business imperatives and requirements. OnPrem Analytics invlves cllectin and analysis f data as part f a peridic examinatin f pst deplyment, r audited envirnments, that require additinal examinatin guided by Custmer needs and cncerns. OnPrem Analytics Tl is designed t cllect and analyze custmer data n-premise, the data never leaves the custmer site. Cisc respnsibilities Cnduct interviews with administrative and peratinal persnnel fr infrmatin gathering and analysis Establish OnPrem Analytics requirements and strategies Cisc will cnsult with Custmer via a series f meetings t develp a thrugh understanding f Custmer s Sftware release and cnfrmance bjectives such as but nt limited t: Custmer s current practices fr establishing and managing sftware release standards and cnfrmance Sftware selectin prcess and sftware migratin triggers Prvide a Cisc OnPrem Analytics Tl (sftware nly) fr gathering the fllwing: Design and cnfiguratin data Hardware and sftware levels Baseline f Custmer s standards and cnfrmance f deplyed sftware release standards & bjectives, requirements and strategies Criteria fr gruping f sftware releases int Custmer-specific tracks and release standards Prvide Cisc OnPrem Analytics Tls (Sftware Only) Cisc identifies as apprpriate fr Netwrk data cllectin and analysis during the Term f the Services. Cisc will require access t Cisc apprved Custmer-prvided hardware t Install, update and maintain the Cisc OnPrem Analytics Sftware. Analyze infrmatin frm data cllected and identify deficiencies and ptential risks based n Cisc leading practices Prvide Fllwing Reprts based n infrmatin gathered, analysis f findings and recmmendatins which include the fllwing: Cnfiguratin Best Practices Hardware Lifecycle Milestnes Field Ntices where applicable Sftware Track Cnfrmance Reprt PSIRTs where applicable Deliverables: Cnfiguratin Best Practices Reprt Hardware Lifecycle Milestnes Reprt Field Ntices where applicable Reprt Sftware Track Cnfrmance Reprt PSIRTs where applicable Reprt Custmer Respnsibilities: Custmer agrees and acknwledges t purchase, install and make available Cisc supprted Hardware fr Cisc OnPrem Analytics Tl (Sftware nly prvided by Cisc) within 30 days f cmmencement f the Service. Custmer agrees and acknwledges t maintain Cisc apprved Hardware and Hardware supprt and maintenance cntract separate frm Services purchased under this Service Descriptin. Custmer acknwledges and agrees Cisc shall retain full right, title, and interest t the Cisc OnPrem Analytics Sftware. Custmer must prvide, install, maintain and grant Cisc remte and physical access t Cisc-apprved Unified Cmmunicatin Server (UCS) Hardware that will be used by Cisc t perate the Cisc OnPrem Analytics Tl. Only Cisc persnnel will have access t the Cisc OnPrem Analytics Tl sftware. Custmer shall remain respnsible fr any damage t r lss r theft f the Cisc OnPrem Analytics Tl while in Custmer s custdy. Custmer shall ensure that such Cisc OnPrem Analytics Tl is under lck and key and with access restricted t thse Custmer emplyee(s) r cntractr(s) wh have a need t access the Cisc OnPrem Analytics Tl and/r a need t knw the cntents f the utput f Cisc OnPrem Analytics Tl. Initial Set-up (One Time) Cisc OnPrem Analytics Tl lcated at Custmer's site, an initial set-up is required and the fllwing must be perfrmed: Cmplete the Cisc OnPrem Analytics Tl installatin and system cnfiguratin questinnaire(s) (i.e. IP address, netmask, hstname, etc.) and return t the Advanced Services Engineer. Install the Cisc OnPrem Analytics Tl hardware in a secure area with cntrlled physical access. Cnnect the Cisc OnPrem Analytics Tl hardware t the Netwrk. Secure the Cisc OnPrem Analytics Tl behind Custmer s crprate firewall. Prvide access t Cisc OnPrem Analytics Tl fr use by Cisc t install, trublesht, maintain and prduce deliverables described Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

10 Page 10 f 21 within the Services descriptin; fr remte access, SSH, Telnet, and/r dial are ptins, but virtual private netwrk (VPN) access t the Cisc OnPrem Analytics Tl is preferred and recmmended. When applicable, prvide Cisc OnPrem Analytics Tl access t supprt the transfer f Cisc OnPrem Analytics sftware patches, security patches, and Rules Based Markup Language (RBML) update packages. Prvide Cisc OnPrem Analytics Tl with SNMP and Cmmand Line Interface (CLI) access t all Prduct(s) in the Netwrk (necessary t facilitate cllectin and analysis f inventry, sftware and cnfiguratin infrmatin). Autmated Fault Detectin and Service Request Ntificatin Autmated Fault Detectin and Service Request Ntificatin analyzes device syslgs using Cisc s prprietary intellectual capital rules and algrithms t detect sftware, hardware and cnfiguratin faults in the netwrk and deliver remediatin autmatically t the custmer. Syslgs are mnitred in near real-time t detect sequences indicating a fault has happened r is eminent. When detectin ccurs, the system cllects device data that is required fr prblem reslutin and uses it t pen a case with Cisc supprt. This speeds reslutin and help custmer fcus n what s critical. Deliverable Quarterly Fault Detectin and Service Request Reprt listing the number and type f faults detected, supprt cases pened and supprt case status. Cisc Respnsibilities Cisc shall explain system deplyment and peratinal requirements t the custmer in a meeting with custmerdesignated persnnel. Cisc shall cnfigure and deply Autmated Fault Detectin and Service Request Ntificatin Virtual Machine in custmer s netwrk t prcess syslgs and pen supprt cases. Cisc shall infrm custmer f faults fund and supprt cases pened using autmated sent t custmer designated address (es). Cisc shall update managed device infrmatin n the Autmated Fault Detectin and Service Request Ntificatin server, based n custmer supplied infrmatin as ften as nce per week. Cisc shall deliver a Fault Detectin and Service Request Reprt quarterly, listing the number and type f faults detected; supprt cases pened and supprt case status. The reprt will be delivered electrnically and may include up ne hur f remte cnsultatin with a Cisc netwrk engineer. Custmer Respnsibilities Custmer will prvide Cisc with device list and access credentials fr all netwrk devices under service. Custmer will update said list prmptly when netwrk changes ccur. This may be dne via API t Cisc Netwrk Cllectins device, if present, r by frmatted electrnic recrd prvided t Cisc persnnel. Custmer shall allw cllectin f device serial numbers and prduct IDs by Cisc Netwrk Cllectins device. Custmer shall allw the use f afrementined data t cnfigure the Autmated Fault Detectin and Service Request Ntificatin server. Custmer will prvide specified deplyment and runtime envirnment fr Cisc Autmated Fault Detectin and Service Request Ntificatin Server virtual machine. Custmer shall prvide Cisc Autmated Fault Detectin and Service Request Ntificatin Server with cmmunicatins access t devices under service fr cllectin f cnfiguratin and status data. Custmer will prvide Cisc Autmated Fault Detectin and Service Request Ntificatin Server with encrypted cmmunicatins access t Cisc hsted servers fr the purpse f supprt case management and sftware updates t Autmated Fault Detectin and Service Request Ntificatin sftware. Custmer shall cnfigure devices under service t send syslg messages t a syslg server and cnfigure syslg server t frward the syslg events t Autmated Fault Detectin and Service Request Ntificatin virtual machine. Prvide access t server fr Autmated Fault Detectin and Service Request Ntificatin Server and addresses t send ntificatin mails t. Custmer may integrate Alarm management system with Cisc Autmated Fault Detectin and Service Request Ntificatin using Rest API, if desired. Cisc will nt perfrm this wrk Custmer shall prvide access t Cisc Netwrk Cllectr APIs, if deplyed Architecture Specializatin Netwrk Architecture Develpment - Cnsult. Cisc will prvide leadership thrugh the prcess f develping architecture framewrks fr the fundatinal netwrk infrastructure. Cisc will guide the Custmer thrugh the netwrk architecture lifecycle prcess and assciated architecture develpment methdlgy. Cisc shall prvide the Service selected by Custmer during Standard Business Hurs, unless stated therwise. Prvide architecture leadership t guide the Custmer thrugh architecture develpment phases based n Cisc architecture methdlgy, which may include the fllwing: Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

11 Page 11 f 21 Requirements analysis Architecture Strategy and Initiative Radmap Architecture Assessment Designate an architect t act as the technical lead t the Custmer fr verall guidance in netwrk architecture prcess develpment and management activities, which may include the fllwing: Objective setting Interviews with Custmer t establish perfrmance metrics Architecture prject set up, management and versight Regular cmmunicatins and reprting Creatin f central repsitry fr all materials Final reprting and transitin plan at end f the Service Designate a Cisc cntact t act as the primary interface t the Custmer. Participate in regular visits t meet with the Custmer in-persn as required t review prject status. Participate in peridic cnference calls with Custmer representatives and Cisc persnnel. Create and mnitr a Custmer-specific Cisc alias, t facilitate cmmunicatin with all Custmer designated cntacts under the Service Netwrk Architecture Develpment - Assist. Cisc will prvide leadership thrugh the prcess f develping architecture framewrks fr the fundatinal netwrk infrastructure. Cisc will guide the Custmer thrugh the netwrk architecture lifecycle prcess and assciated architecture develpment methdlgy. Cisc shall prvide the Service selected by Custmer during Standard Business Hurs, unless stated therwise. Prvide architecture leadership t guide the Custmer thrugh architecture develpment phases based n Cisc architecture methdlgy, which may include the fllwing: Requirements analysis Architecture Strategy and Initiative Radmap Architecture Assessment Design Guidance Designate an architect t act as the technical lead t the Custmer fr verall guidance in netwrk architecture prcess develpment and management activities, which may include the fllwing: bjective setting interviews with Custmer t establish perfrmance metrics Architecture prject set up, management and versight Regular cmmunicatins and reprting Creatin f central repsitry fr all materials Final reprting and transitin plan at end f the Service Designate a Cisc cntact t act as the primary interface t the Custmer. Participate in regular visits t meet with the Custmer in-persn as required t review prject status. Participate in peridic cnference calls with Custmer representatives and Cisc persnnel. Create and mnitr a Custmer-specific Cisc alias, t facilitate cmmunicatin with all Custmer designated cntacts under the Service Netwrk Architecture Develpment - Drive. Cisc will prvide leadership thrugh the prcess f develping architecture framewrks fr the fundatinal netwrk infrastructure. Cisc will guide the Custmer thrugh the netwrk architecture lifecycle prcess and assciated architecture develpment methdlgy. Cisc shall prvide the Service selected by Custmer during Standard Business Hurs, unless stated therwise. Prvide architecture leadership t guide the Custmer thrugh architecture develpment phases based n Cisc architecture methdlgy, which may include the fllwing: Requirements analysis Architecture Strategy and Initiative Radmap Architecture Assessment Design Develpment Validating Testing Implementatin Planning Designate an architect t act as the technical lead t the Custmer fr verall guidance in netwrk architecture prcess develpment and management activities, which may include the fllwing: Objective setting Interviews with Custmer t establish perfrmance metrics Architecture prject set up, management and versight Regular cmmunicatins and reprting Creatin f central repsitry fr all materials Final reprting and transitin plan at end f the Service Designate a Cisc cntact t act as the primary interface t the Custmer. Participate in regular visits t meet with the Custmer in-persn as required t review prject status. Participate in peridic cnference calls with Custmer representatives and Cisc persnnel. Create and mnitr a Custmer-specific Cisc alias, t facilitate cmmunicatin with all Custmer designated cntacts under the Service Availability Impact Analysis. Availability Impact Analysis (AIA) establishes the difference between the prjected availability f current and prpsed ruting and switching netwrk envirnments; based upn netwrk hardware Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc

12 Page 12 f 21 elements, tplgical arrangements, and methd f cnnectivity. An AIA may include, amng ther infrmatin, the fllwing: cllecting current and prpsed ruting and switching design infrmatin analyzing data in rder t prject availability f each design scenari prviding reprt based n analysis findings Cnverged Architecture Strategy Assessment. Cnverged Architecture Strategy Assessment (CASA) evaluates the Custmer s netwrk infrastructure and its ability t supprt cllabrative applicatins. This service helps t determine the netwrk s readiness t deply a cnverged architecture that enables end-t-end netwrk services. The Cnverged Architecture Strategy Assessment wrk item will assess n mre than thirty-five (35) netwrk devices ttal. Fr full service CASA, refer t Netwrk Architecture Develpment deliverable. A CASA may include, amng ther infrmatin, the fllwing: Identify gaps using representative cnfiguratins frm inscpe netwrk areas, using Cisc reference architectures, best practices, and key perfrmance indicatrs (KPIs) which may indicate the netwrk is nt ready t supprt Custmer requirements and gals fr the applicatins and services the Custmer is planning t adpt. Prvide recmmendatins t address identified gaps that wuld prepare the netwrk fr applicatin and service readiness. Prvide high level directinal strategy that describes hw the assessed netwrk areas shuld evlve given the future service requirements. The Cnverged Architecture and Strategy Assessment (CASA) will prvide: Objective netwrk benchmark analysis against cnverged architecture principles Shrt/medium/lng term remediatin recmmendatins Architecture Strategy Radmap based n industry trends Design Availability Assessment. Design Availability Assessment prcedure (DAAP) prjects end-t-end availability f a netwrk infrastructure tplgy, based upn netwrk hardware elements, tplgical arrangements, and methd f cnnectivity; and prvides future slutins and alternatives based n analysis findings. A Design Availability Assessment may cnsider, amng ther infrmatin, the fllwing: Netwrk infrastructure platfrm availability current availability and prject end-end availability acrss multiple ndes. ROI availability prjectins that cmpare differing netwrk infrastructure tplgies prjected availability vs. csts prviding dwntime avidance cst/benefit analysis. IPv6 Architecture Strategy Assessment. IPv6 Architecture Strategy Assessment evaluates the Custmer s netwrk infrastructure and its ability t supprt IPv6. This service helps t determine the netwrk s readiness t deply IPv6 and prvides an architecture strategy and recmmendatins and may include amngst ther infrmatin, the fllwing: Cnsult with Custmer via a series f meetings t understand Custmer s business and technical requirements and gals fr IPv6. Perfrm an IPv6 architecture assessment n Custmer s current netwrk infrastructure. Prvide an IPv6 Architecture Strategy reprt is cmprised f the fllwing: Custmer IPv6 requirements and gals Analysis f findings IPv6 architecture strategy prpsal with recmmendatins Migratin Planning and Implementatin Supprt. Prvide migratin-cnsulting services that supprt netwrk refresh and prduct migratin activities and may include, amng ther infrmatin, the fllwing: Develp a requisite list f high level events, phased changes and activities in rder t intrduce new hardware and prtcls int the netwrk Identify netwrk dependencies and impact and prvide risk mitigatin steps fr the migratin. Align plan t rganizatinal implementatin plicies and change management gals Gather infrmatin frm Custmer fr rganizatinal change management prcesses and recurring time perids that prhibit implementatin activities Create Methd Of Prcedure dcumentatin fr pre and pst cut-ver cnnectivity and testing Create Master cnfiguratin templates fr representative device r site types Prvide reusable templates and standardized methds f prcedures fr up t 5 representative sites Site Specific Cnfiguratins based n Master Template fr up t 5 hardware platfrm types and n mre than 5 devices per site Create Site specific test prcedures fr the netwrk-readyfr-use (NRFU) Prvide migratin cut-ver supprt fr up t 2 sites and additinal remte issue reslutin Multicast Design Develpment Supprt. Cisc will perfrm a multicast cmparative gap analysis between current and desired design benchmarked against identified Custmer requirements as well as Cisc and industry leading practices. A Multicast Design Review may include, amng ther infrmatin, the fllwing: Cntrlled Dc. #EDM Ver: 11.0Last Mdified:11/8/2017 9:53:02 AM Netwrk_Optimizatin_Service.dc