Craw-Kan Telephone Cooperative Inc. CPNI / Privacy Policy

Transcription

1 Craw-Kan Telephne Cperative Inc. CPNI / Privacy Plicy Craw-Kan Telephne Cperative Inc. is cmmitted t maintaining yur privacy. We believe that yu are entitled t knw hw Craw-Kan Telephne Cperative Inc. will cllect, use and prtect the infrmatin yu give us. These plicies describe hw we cllect and may disclse persnal infrmatin, including the fllwing: what persnal infrmatin we cllect frm yu, hw we use yur infrmatin, hw lng we maintain yur infrmatin, when and t whm we disclse yur infrmatin, hw we restrict ur use f yur infrmatin fr marketing purpses, and hw we prtect yur rights cncerning yur infrmatin and its disclsure. If yu have any questins r cncerns regarding these plicies, please cntact Craw-Kan Telephne Cperative Inc. at (620) PART I: Craw-Kan Telephne Cperative Inc. Privacy Plicy SCOPE: This Privacy Plicy ntifies Craw-Kan Telephne Cperative Inc. subscribers abut the fllwing: What persnal infrmatin we cllect frm yu. What persnal infrmatin ur vendrs cllect. What rganizatins cllect the infrmatin. Hw the infrmatin is used. With whm the infrmatin may be shared. Hw lng infrmatin is retained. What chices are available t yu regarding hw we cllect, use, and distribute the infrmatin. What security prcedures are in place t prtect infrmatin under Craw-Kan Telephne Cperative Inc. s cntrl. Hw yu can crrect any inaccuracies in the infrmatin. TREATMENT OF INFORMATION Infrmatin Cllected When We Prvide Yur Services Craw-Kan Telephne Cperative Inc. cllects infrmatin frm yu in cnnectin with yur services. Craw-Kan Telephne Cperative Inc. is authrized t cllect the persnal infrmatin that we need t prvide yu services. We are prhibited frm cllecting yur persnal infrmatin fr any ther purpse withut yur cnsent. (See the next sectin fr a list f authrized uses f yur persnal infrmatin.) When yu establish an accunt fr services, we cllect infrmatin such as yur name, address, and telephne number, as well as infrmatin used fr credit checks, billing, and payment, and ther infrmatin we may need t establish and service yur accunt. When yu first request yur services, and when yu request any changes r updates t yur services, Craw-Kan Telephne Cperative Inc. may cllect infrmatin abut the service ptins that yu have chsen. If yu rent yur residence, we may have a recrd f whether yur landlrd gave permissin fr us t

2 install ur facilities as well as yur landlrd s name, address and phne number. Craw-Kan Telephne Cperative Inc. may als cllect yur persnal infrmatin when yu cmmunicate with us: fr example, if yu ask fr supprt r maintenance, have questins abut yur bill, send us s, respnd t ur surveys r s, engage in chat sessins with us, register fr infrmatin, r participate in prmtins r cntests. In additin, Craw-Kan Telephne Cperative Inc. may cmbine yur persnal infrmatin cllected as part f ur regular business peratins with persnal infrmatin btained frm third parties t use in marketing services. (Yur right t limit r restrict us frm making certain uses f infrmatin abut yu is described belw in this Privacy Plicy.) Hw Craw-Kan Telephne Cperative Inc. Uses and Disclses Yur Infrmatin Craw-Kan Telephne Cperative Inc. cnsiders the persnal infrmatin cntained in ur business recrds t be cnfidential. Hwever, Craw-Kan Telephne Cperative Inc. is authrized t disclse yur persnal infrmatin fr three general purpses: We may be required by law r legal prcess t disclse infrmatin t law enfrcement persnnel r t ther parties in cnnectin with litigatin (as described belw in this Privacy Plicy). We may disclse the names and addresses f subscribers fr business related purpses. We may disclse infrmatin necessary t prvide yur services. Fr example, Craw-Kan Telephne Cperative Inc. may use yur persnal infrmatin in rder t install, cnfigure, perate, supprt, and maintain yur services, including but nt limited t these purpses: prvide yur services; custmize yur services cnfigure service-related devices accunt security bill fr yur services t prvide custmer service and supprt manage the netwrk supprting yur services make yu aware f new prducts r services that may be f interest t yu service imprvements; detect use r abuse f yur services; and cmpliance with plicies r terms f service. Craw-Kan Telephne Cperative Inc. may use yur infrmatin fr any f the abve purpses, fr business activities and needs. Additinally, Craw-Kan Telephne Cperative Inc. may disclse persnal infrmatin in cnnectin with Caller ID, 911/E911, and directry services:

3 We may transmit yur name and/r telephne number t be displayed n a Caller ID device unless yu have elected t blck such infrmatin. We may prvide yur name, address, and telephne number t public safety authrities and their vendrs fr inclusin in E911 databases and recrds. We may prvide subscribers names, addresses, and telephne numbers t unaffiliated directry publishers and directry assistance prviders fr their use in creating directries and ffering directry assistance services. We take reasnable precautins t ensure that nn-published and unlisted numbers are nt included in ur telephne directries r directry assistance services, but we cannt guarantee that errrs will never ccur. We smetimes disclse yur persnal infrmatin t ur affiliates, t ur emplyees fr Craw-Kan Telephne Cperative Inc. s internal business purpses, as well as t utside auditrs, prfessinal advisrs and service prviders, ptential business transitin partners, and regulatrs. Typically, Craw-Kan Telephne Cperative Inc. will make these disclsures nly when the disclsure is necessary t prvide yur services r ther services t yu r t cnduct a legitimate business activity related t them. Infrmatin Cllected n Use f Yur Services When yu use yur services, Craw-Kan Telephne Cperative Inc. may transmit infrmatin abut yu ver ur netwrk. We transmit this infrmatin in rder t prvide yur services. We will nt listen t yur utging r incming calls r t yur vic , but we may stre infrmatin abut the date and time f yur calls fr billing purpses. We culd be required t disclse this infrmatin and messages alng with ther persnal infrmatin abut yu t cmply with law enfrcement. We may als mnitr and/r recrd the perfrmance f ur Services in rder t manage, maintain, repair, and imprve yur services. Fr the purpses f training and/r quality assurance we may mnitr and recrd yur cmmunicatins with Craw-Kan Telephne Cperative Inc. emplyees. Third-Party Service Prviders We may cntract with third parties t prvide specific services and features fr yur services. If these third parties prvide services t yu, they will cllect, disclse, and prtect yur persnal infrmatin in accrdance with the plicies stated herein. If, hwever, yu becme a direct custmer f these third parties, then yu will be subject t their terms f service and privacy plicies. Craw-Kan Telephne Cperative Inc. recmmends that yu carefully read their terms f service and plicies t understand hw they may use persnal infrmatin abut yu. Business Transitins In the event Craw-Kan Telephne Cperative Inc. enters int a merger, acquisitin, r sale f all r a prtin f ur assets, we may transfer infrmatin as part f the transactin. If, as a result f the business transitin, the Privacy Plicy and the accmpanying CPNI Plicy are changed, yu can find thse changes in the places indicated in the Ntificatin f Changes t this Plicy sectin

4 belw. Sftware and Cnfiguratin Craw-Kan Telephne Cperative Inc. may use infrmatin that yu prvide t assist yu with technical supprt, by cllecting and maintaining yur infrmatin in supprt sftware tls. The infrmatin cllected in the supprt sftware is available nly t authrized persnnel fr maintaining and supprting the use f yur services. Craw-Kan Telephne Cperative Inc. may als prvide custmer cntact and supprt pages that yu can use t cmmunicate with Craw-Kan Telephne Cperative Inc. abut technical supprt. Craw-Kan Telephne Cperative Inc. uses the infrmatin prvided by yu n these pages t supprt yur use f yur services. Craw-Kan Telephne Cperative Inc. may als prvide sftware directly r thugh third parties fr yur use in cnnectin with yur services. These prgrams may be subject t their wn terms f service and ther plicies. In certain cases, Craw-Kan Telephne Cperative Inc. may cnfigure yur Service r Service-related equipment t reslve a technical supprt issue r therwise render r deliver yur service. Craw-Kan Telephne Cperative Inc. may perfrm these cnfiguratins at yur request, we may d s at yur lcatin r remtely. Preferences We may stre infrmatin that yu prvide t persnalize yur settings s that yu d nt have t change these settings each time yu use yur services. We d nt share yur preferences with third parties except fr service prviders r ther third parties wh may prvide certain cmpnents f yur services. Ckies Craw-Kan Telephne Cperative Inc. may use ckies t custmize its services. Ckies are small files stred n yur cmputer's hard drive t simplify and imprve yur experience. Ckies may be used t remember sme f yur persnalizatin preferences and Service plan features, t remember yur username and passwrd (if yu chse t stre them). This Plicy cvers the use f ckies by Craw-Kan Telephne Cperative Inc. n the Craw-Kan Telephne Cperative Inc. website nly; it des nt cver the use f ckies by any ther party r website unless stated therwise. Legal Disclaimer We make every reasnable effrt t prtect subscriber privacy as described in this Privacy Plicy. Nevertheless, we may be required by law t disclse persnal infrmatin abut a subscriber withut his r her cnsent and withut ntice in rder t cmply with a valid legal prcess such as a subpena, curt rder, r search warrant. We may als use r disclse persnal infrmatin abut yu withut yur cnsent t prtect ur custmers, emplyees, r prperty, in emergency situatins, t enfrce ur rights in curt r elsewhere, r directly with yu, and fr vilatins f the Service's terms f service and plicies. COMMUNICATIONS FROM CRAW-KAN TELEPHONE COOPERATIVE INC.

5 Special Offers and Updates We may send new subscribers a welcme message and smetimes ther infrmatin by r anther means such as the U.S. mail. Subscribers wh wuld like t receive infrmatin frm us abut ther prducts, services, features, special ffers, and prmtins may d s. See the D Nt Call and D Nt Mail Lists sectin f this Plicy, as well as the CPNI Plicy which fllws, t learn hw t pt in r pt ut f receiving these types f prmtinal cmmunicatins. Service Annuncements We send subscribers service-related annuncements frm time t time. Fr example, we may send yu an annuncement abut a pricing change, a change in perating plicies, r new features f yur service. Yu may nt pt ut f these service-related cmmunicatins. Custmer Service We cmmunicate with yu t prvide requested services and supprt fr questins and issues relating t yur accunt. We will reply t yur requests fr custmer service by , phne, discussin frum, r thrugh any ther reasnable means. D Nt Call and D Nt Mail Lists Craw-Kan Telephne Cperative Inc. is authrized t use yur cntact infrmatin t place r have thers place telephne calls r t send printed mail t yu fr marketing r prmtinal purpses. Yu have the right t ask Craw-Kan Telephne Cperative Inc. at any time t put yur name n ur d nt call and d nt mail lists s that yu will nt receive these calls r mail. Craw-Kan Telephne Cperative Inc. s use f yur accunt infrmatin fr marketing and prmtinal activities is subject t yur right t limit r restrict us frm making thse ffers as described belw. Links The Craw-Kan Telephne Cperative Inc. website may cntain links t ther websites. Sme f these websites may be c-branded with Craw-Kan Telephne Cperative Inc. and may lk like part f the Craw-Kan Telephne Cperative Inc. website, but Craw-Kan Telephne Cperative Inc. is nt respnsible fr the privacy practices f these ther sites. We encurage yu t be aware that the privacy plicies described here d nt apply when yu leave yur service and we recmmend that yu read the privacy plicies f every website that cllects persnal infrmatin abut yu, whether the site is c-branded with Craw-Kan Telephne Cperative Inc. r nt. Security Craw-Kan Telephne Cperative Inc. takes the security f ur subscribers' persnal infrmatin seriusly. We fllw industry-standard practices t prtect yur persnal infrmatin frm unauthrized access t it. Hwever, we cannt guarantee that these practices will prevent every unauthrized attempt t access, use, r disclse persnal infrmatin. Crrecting and Accessing Infrmatin If yur persnal infrmatin changes, yu may update ur recrds by cntacting us at (620) T ensure that ur recrds are accurate, yu may examine and cpy persnal infrmatin we cllect and maintain relating t yu upn reasnable ntice during regular business hurs. If yu wish t inspect thse recrds, please cntact us by telephne at (620) , t arrange an

6 appintment. We will need a reasnable perid f time t lcate and, if necessary, prepare the infrmatin fr yur review. Yu will nly be permitted t examine recrds that cntain infrmatin abut yu and n ne else. Please nte that we may be unable t prvide yu with recrds withut a subpena, curt rder, r search warrant. Craw-Kan Telephne Cperative Inc. reserves the right t charge a fee fr the prductin f any dcuments that yu request. We will crrect ur recrds n a ging-frward basis when the persnal infrmatin we have cllected abut yu is inaccurate. Please nte, it is nt pssible fr us t crrect infrmatin appearing in ur r ur vendrs directry lists until the next available publicatin f thse directry lists. Further, we may have n cntrl ver infrmatin appearing in the directry lists r directry assistance services f directry publishers r directry assistance prviders nt affiliated with Craw-Kan Telephne Cperative Inc.. Retentin f Infrmatin Craw-Kan Telephne Cperative Inc. maintains yur persnal infrmatin in ur regular business recrds while yu are a subscriber f yur services. We may als maintain this infrmatin fr a perid f time after yu are n lnger a subscriber if the infrmatin is necessary fr the purpses fr which it was cllected r t satisfy legal requirements. These purpses typically include business, legal, r tax purpses. If there are n pending requests, rders, r curt rders fr access t this persnal infrmatin, we may destry the infrmatin after it is n lnger necessary fr the purpses fr which it was cllected. Ntificatins f Changes t this Plicy If we change this Privacy Plicy r the CPNI Plicy belw, we will pst thse changes n ur website r in ther places we deem apprpriate, s that yu can be aware f what infrmatin we cllect, hw we use it, and under what circumstances, if any, we disclse it. If yu decide t cntinue receiving yur services after we make any changes t this Privacy Plicy r the CPNI Plicy, yu shall be deemed t have given express cnsent t the changes in the revised plicy. PART II: Craw-Kan Telephne Cperative Inc. CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) POLICY Craw-Kan Telephne Cperative Inc. is cmmitted t maintaining yur privacy as ne f ur custmers. In additin t prtecting yur persnal infrmatin, as described abve, we are bliged t give additinal prtectins t certain infrmatin abut hw yu use yur services. Hwever, that infrmatin can help us custmize and imprve services we ffer yu. In this sectin, we first describe what infrmatin we prtect and hw we prtect it. AS WE EXPLAIN IN THE APPROVAL SECTION BELOW, WE WILL ASSUME THAT YOU APPROVE OUR USE OF THIS INFORMATION, UNLESS YOU CONTACT US TO DENY OR RESTRICT YOUR APPROVAL.

7 CPNI Prtectins We prtect persnal infrmatin related t yur services: (1) infrmatin abut the quantity, technical cnfiguratin, type, destinatin, lcatin, and amunt f yur use f yur services, and (2) infrmatin cntained n yur telephne bill cncerning yur services yu receive. That infrmatin, when matched t yur name, address, and telephne number is knwn as Custmer Prprietary Netwrk Infrmatin, r CPNI fr shrt. Examples f CPNI include infrmatin typically available frm telephne-related details n yur mnthly bill - technical infrmatin, type f service, current telephne charges, lng distance and lcal service billing recrds, directry assistance charges, usage data and calling patterns. As a custmer f ur services, yu have the right, and Craw-Kan Telephne Cperative Inc. has a duty, under federal law, t prtect the cnfidentiality f yur CPNI. Unless we btain yur apprval, Craw-Kan Telephne Cperative Inc. may nt use this CPNI t market prducts and services t yu ther than fr services yu currently purchase. Apprval Frm time t time we wuld like t use the CPNI infrmatin we have n file t prvide yu with infrmatin abut ur cmmunicatins-related prducts and services r special prmtins. Our use f CPNI may als enhance ur ability t ffer prducts and services tailred t yur specific needs. We wuld like yur apprval s that we, ur agents, affiliates, jint venture partners, and independent cntractrs may use this CPNI t let yu knw abut cmmunicatins-related services ther than thse t which yu currently subscribe that we believe may be f interest t yu. IF YOU APPROVE, YOU DO NOT HAVE TO TAKE ANY ACTION. Hwever, yu d have the right t restrict ur use f yur CPNI. YOU MAY DENY OR WITHDRAW OUR RIGHT TO USE YOUR CPNI AT ANY TIME BY CALLING (620) RESTRICTING USE OF CPNI INFORMATION MAY LIMIT OUR ABILITY TO PROVIDE ANNOUNCEMENTS ABOUT NEW OFFERINGS OR SERVICES THAT YOU MAY BENEFIT FROM. Craw-Kan Telephne Cperative Inc. als ffers varius ther services that are nt related t the services t which yu subscribe. Under CPNI rules, sme f thse services, such as Craw-Kan Telephne Cperative Inc. netwrking services, are cnsidered t be nn-cmmunicatins related prducts and services. Occasinally, yu may be asked during a telephne call with ne f ur representatives fr yur ral cnsent t Craw-Kan Telephne Cperative Inc. s use f yur CPNI fr the purpse f prviding yu with an ffer fr nn-cmmunicatins related prducts and services. If yu prvide yur ral cnsent fr Craw-Kan Telephne Cperative Inc. t d s, Craw- Kan Telephne Cperative Inc. may use yur CPNI nly fr the duratin f such telephne call in rder t ffer yu additinal services. If yu deny r restrict yur apprval fr us t use yur CPNI, yu will suffer n effect, nw r in the future, n hw we prvide any services t which yu subscribe. Any denial r restrictin f yur apprval remains valid until yur services are discntinued r yu affirmatively revke r limit such apprval r denial.