TEATRO DEL SILENZIO EDITION with ANDREA BOCELLI Details of the program available soon Thursday 3 rd AUGUST 2017 Lajatico, Tuscany

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1 TEATRO DEL SILENZIO EDITION with ANDREA BOCELLI Details of the program available soon Thursday 3 rd AUGUST 2017 Lajatico, Tuscany PACKAGES WITH ACCOMMODATION IN THE CITIES OF PISA & FLORENCE ASK FOR AVAILABILITY & BOOK IMMEDIATELY: BOOK YOUR PACKAGE WITH TICKETS + ACCOMMODATION + TRANSFER TO TEATRO DEL SILENZIO + OUR ASSISTANCE IN LAJATICO + OTHER SERVICES FOR YOUR FULL COMFORT 1. CREATE YOUR OWN PACKAGE - READ INSTRUCTIONS CAREFULLY ON PAGE 2 - CHOOSE YOUR FAVORITE PACKAGE SCROLLING DOWN FROM PAGE 3 TO 6 - SELECT YOUR FAVORITE TICKETS TO THE CONCERT ON PAGE 7 2. SEND US YOUR BOOKING FORM - PRINT AND FILL IN YOUR BOOKING FORM ON PAGES 8, 9 and 10 - SEND US YOUR PRINTED BOOKING FORM AS PER INSTRUCTIONS ON PAGE 11 1

2 Dear Guest, please read the following instructions carefully for a swift booking! On Thursday 3 rd August 2017 Maestro Andrea Bocelli is performing at Teatro del Silenzio in Lajatico. The program of this year s edition is still to be announced. Details will follow as soon as an official program is announced For your participation to this event, the tour operator Arianna & Friends arranged several packages with tickets to the event, accommodation close to the venue, transfer to and from Lajatico on private bus and professional assistance at the parking areas on the night of the event. Tickets are not available for individual sale. Tickets are available only as part of our packages. We can arrange your package with tickets or without tickets to the event: you can buy your tickets from any other provider and refer to us for accommodation, transfers and services only. In this document you will find a description of our packages, a scheme of the admission fees to the arena, a booking form, an informed purchase agreement and an authorization of charge to credit card. HOW TO BOOK OUR PACKAGES WITH OR WITHOUT TICKETS + ACCOMMODATION AND SERVICES In order for you to arrange your trip to Lajatico at Teatro del Silenzio with Andrea Bocelli on Thursday 3 rd August 2017, simply follow our 5 steps: 1. Select your favourite package and any extras you would like to add; 2. Study the seating chart of Teatro del Silenzio and select your favourite tickets; 3. In the booking form, fill in the gaps of your contact information, your preferred tickets (optional: you can buy your tickets from any other provider), the number of package you prefer, the number of people in your party, the dates of your arrival and departure and the total amount of your package. You can also select the option of a private airport transfer in the package. Please, note that a 1% surcharge for transaction fees applies. 4. In the booking form, fill in the table of the authorization of charge with a valid credit card number, adding the expiry date of the card and the name and signature of the card holder. Please, note that payments can be processed by credit card only. Please also read and sign the informed purchase letter referring to the content of the performance and terms and conditions as well as cancellation policy. 5. Sign the booking form and send it per as a PDF or JPEG file to info@ariannandfriends.com or per fax to PLEASE, SEND US THE BOOKING FORM ONLY (PAGES N. 8, 9 and 10 OF THIS FILE)! Please, note that booking occurs through the advanced payment of the total amount of the package. We will process the due payment and confirm booking within short time after reception of the booking form. Your booking is secured ONLY when you receive our confirmation . We will send you a preliminary voucher as a confirmation of your booking few days after processing the payment. Thank you for choosing Arianna & Friends! Arianna, Consuelo, Veronica, Luca & Massimo 2

3 PACKAGE n. 10 Elegant hotel in the middle of Pisa - 50 kms from Lajatico - Elegant 4**** hotel in one of the historical neighborhoods of Pisa downtown. The hotel has got its private breakfast room and a lovely terrace. Accommodation is in comfortable double bedrooms with en-suite bathroom, all equipped with air-con, safe, minibar, free wifi and Sat-TV. The hotel is within walking distance from the shopping and pedestrian area of Pisa and 15 minutes walking from the Leaning Tower. YOU DO NOT NEED A CAR HERE CLOSE BY RAILWAY STATION OR HOTEL SHUTTLE AVAILABLE The basic package n. 10 includes: - 4 -night accommodation with daily breakfast in Standard double or single bedrooms; - Transfer to Lajatico from the train station area and back to railway station area on shared minibus or minivan; - 1 welcome dinner at a restaurant in town; - 1 Aperitif with rich buffet in town, before departing for Lajatico; - Assistance and agency fee; PACKAGE RATES Room category and minimum stay RATE PER PERSON extra night incl. breakfast Extras DBL standard min. 4 nights 630 per person 100 per person obligatory tourist tax DBL standard - min. 7 nights 875 per person 90 per person SGL standard for 1 person min 4 nights 630 per person 100 per person SGL standard for 1 person min 7 nights 875 per person 90 per person Extra transfers from Airport/Train Station/Town RATE PER PARTY RATE PER PARTY private transfer from Pisa and back private transfer from Firenze and back 360 for 1-3 people 400 for 4-7 people 2 /person/night to be paid on site Surcharge for a Private transfer to the Teatro del Silenzio 400 for 1-7 people 3

4 PACKAGE n. 11 Luxury hotel with thermal spring by Pisa 50 kms from Lajatico Very elegant 5***** hotel just 6 kms from the leaning tower of Pisa. The resort has got a thermal spring of hot water and has a large wellness center developed around it. Accommodation is in very charming Comfort, Superior, Deluxe, Junior Suite and Suite bedrooms with all comforts in a three-storey historical palace. A panoramic restaurant on the top floor as well as an internal bar are available for the guests. The location is ideal for walks in the park on the background as well as in the small village in front of the hotel. YOU NEED A CAR OR PRIVATE TRANSFERS HERE, PUBLIC TRANSPORTATION IS LIMITED The basic package n. 11 includes: - 3 night accommodation in double bedroom with en-suite bathroom of several categories (see rates below) with daily breakfast; - 1 welcome dinner at the restaurant of the hotel (wines not included); - Daily access to the wellness & fitness area; - 1 aperitif-dinner with rich buffet before departing to the concert; - Transfer to Lajatico from the property and back on shared minibus or minivan; - Assistance and agency fee; PACKAGE nr 11 RATES Room category and minimum stay RATE PER PERSON Extra night Extras DBL Comfort min 3 nights 810 per person As for a quotation obligatory tourist tax DBL Superior min 3 nights 860 per person As for a quotation DBL Deluxe min 3 nights 950 per person As for a quotation Junior Suite Prestige min 3 nights per person As for a quotation Junior Suite Exclusive - min 3 nights per person As for a quotation Suite min 3 nights per person As for a quotation Suite Granducale min 3 nights per person As for a quotation Extra transfers from Airport/Train Station/Town RATE PER PARTY RATE PER PARTY private transfer from Pisa and back 220 for 1-3 people 250 for 4-7 people private transfer from Firenze and back 360 for 1-3 people 400 for 4-7 people 2 /person/night to be paid on site 400 Surcharge for a Private transfer to the Teatro del Silenzio 4

5 PACKAGE n. 12 Charming historical relais in the middle of Florence - 85 kms from Lajatico - Accommodation in the center of Florence in a 4**** small historical residence, very close to the cathedral and the leather market. The complex is in a Renaissance palace with vaulted and frescoed ceilings. The relais has got Standard, Deluxe and Superior double bedrooms, each one equipped with en-suite bathroom, minibar, TV, WIFI, safe and aircon. Breakfast is served in a charming internal room and driving guests can park at a near car park at reduced rates. YOU DO NOT NEED A CAR HERE, CLOSE BY RAILWAY STATION AND PUBLIC TRANSPORTATION AVAILABLE The basic package n. 12 includes: - 4 night accommodation with daily breakfast in Standard, Deluxe, Superior or Suite double bedrooms; - Transfer to Lajatico from the train station area and back to the train station area on shared minibus or minivan; - 1 welcome dinner at a restaurant in town; - 1 wine tasting at a local Enoteca in town; - Assistance and agency fee; PACKAGE nr 12 RATES Room category and minimum stay RATE PER PERSON extra night incl. breakfast Extras DBL standard min. 4 nights 610 per person 95 per person obligatory tourist tax DBL deluxe - min. 4 nights 665 per person 110 per person DBL superior - min 4 nights 705 per person 120 per person DUS standard for 1 person min 4 nights 825 per person 150 per person DUS deluxe for 1 person min 4 nights 905 per person 170 per person DUS superior for 1 person min 4 nights 965 per person 185 per person extra person in extra bed min 4 nights 485 per person 65 per person Extra transfers from Airport/Train Station/Town RATE PER PARTY RATE PER PARTY private transfer from Pisa and back 360 for 1-3 people 400 for 4-7 people private transfer from Firenze and back taxi quotation taxi quotation 3-4 /person/night to be paid on site Surcharge for a Private transfer to the Teatro del Silenzio 500 for 1-7 people 5

6 PACKAGE n. 13 Luxury hotel in the middle of Florence - 85 kms from Lajatico - Accommodation in the center of Florence at a 5***** luxury hotel, very close to the lungarno river banks within walking distance from the most important attractions in town. The complex is in historical buildings refined with prestigious antique furniture, marble fittings and any comfort. The bedrooms range from Standard to Junior Suites and are all equipped with aircon and WIFI. The services of the hotel include an internal restaurant of excellent specialties, a bar with veranda overlooking the internal court, as well as a fitness center. YOU DO NOT NEED A CAR HERE, CLOSE BY RAILWAY STATION AND PUBLIC TRANSPORTATION AVAILABLE The basic package n. 13 includes: - 4 night accommodation with daily breakfast in Classic, Deluxe or Junior Suite double bedrooms; - Transfer to Lajatico from train station area and back to the train station area on shared minibus or minivan; - 1 welcome dinner at a restaurant in town; - 1 wine tasting at a local Enoteca in town; - Assistance and agency fee; PACKAGE RATES Room category and minimum stay RATE PER PERSON extra night incl. breakfast Extras DBL classic min. 4 nights per person 200 per person obligatory tourist tax DBL deluxe - min. 4 nights per person 210 per person 5 /person/night to be DBL Junior Suite - min 4 nights per person 230 per person paid on site DUS standard for 1 person min 4 nights per person 370 per person Extra transfers from Airport/Train Station/Town RATE PER PARTY RATE PER PARTY private transfer from Pisa and back 360 for 1-3 people 400 for 4-7 people private transfer from Firenze and back taxi quotation taxi quotation Surcharge for a Private transfer to the Teatro del Silenzio 500 for 1-7 people 6

7 STEP 2: STUDY THE SEATING CHART AND SELECT YOUR FAVOURITE TICKETS Scheme of the arena at Teatro del Silenzio in 2017 Categories of tickets and rates in 2017 Area seconda poltrona D sector: available now SOLD OUT Area prima poltrona C sector: available now SOLD OUT Area poltronissima B sector: available now SOLD OUT Area executive A sector: available now SOLD OUT * Our organization only sells tickets at their face price. Tickets are on sale ONLY IF JOINED with our packages or transfers. A package reservation fee applies. Please, see rates on the booking form. 7

8 Expiry date month year Holder s Signature STEPS 3-4: PRINT & FILL IN OUR BOOKING FORM NOTE: You need to send us the following 3 pages only! BOOKING FORM Name Telephone number TRAVELER DETAILS Surname address Home Address TICKETS ARE PRESENTLY SOLD OUT, PLEASE ADVISE IF YOU WISH TO BE ADDED TO OUR WAITING LIST EXECUTIVE (A sector) POLTRONISSIMA (B sector) PRIMA POLTRONA (C sector) SECONDA POLTRONA (D sector) each each each each SUBTOTAL AMOUNT FOR THE TICKETS Number of your preferred package & room type: PACKAGE DETAILS Number of people in your party: Arrival on: / / Departure on: / / SUBTOTAL AMOUNT FOR THE PACKAGE Include private return airport transfer: Yes, please! No, thanks! Include surcharge for private concert transfer: Yes, please! No, thanks! SUBTOTAL AMOUNT FOR THE TRANSFERS TOTAL AMOUNT SUBTOTAL AMOUNT FOR TICKETS + PACKAGE + AIRPORT TRANSFERS (OPTIONAL) + TRANSACTION FEES (1% of total amount) TOTAL AMOUNT AUTHORIZATION OF CHARGE TO CREDIT CARD The credit card holder Name(s) Surname authorizes the withdrawal of 100% of the above mentioned total amount (including transaction fees) from the following credit card as a full payment for booking the package. Credit card type Credit card number (Visa or Mastercard) 8

9 2017 event at Teatro del Silenzio with Andrea Bocelli - Informed purchase Before proceeding with purchasing any offer in object in the present booking form, please confirm that you are fully aware that: - The tour operator Arianna & Friends issuing this contract is not part of the concert organization and is not responsible for the decisions of the production on how and when to announce the event program. The tour operator is also not responbile for the contents of the event and for the outcome of the performance. - The tour operator Arianna & Friends arranges logistic services before and after the performance only. No operator of Arianna & Friends is allowed inside the arena and is responsible of any event occurring inside the Teatro del Silenzio. - The tour operator Arianna & Friends arranges transfer services by minibuses, buses and vans, to and from the apposite parking areas, where guests will meet members of the tour operator to give assistance and information. - From the parking area to the concert venue guests will need to walk. With executive concert tickets (category A) guests will have to walk only 5 minutes up to the gates. With concert tickets of the other categories (B,C,D) guests will have to walk minutes up to the gates and the road is slightly up and down. For this, we don t suggest to buy B,C,D category tickets if you have walking difficulties. - The program of the event at Teatro del Silenzio with Andrea Bocelli is not a solo-concert. - The content of the program is still unknown as of today. We will share details as soon as the concert organization will announce the program, like lyrical repertoire or pop. - The program could be entirely opera, performed in a language that you are not familiar with. - In the event that the program does not meet your taste, you will not be entitled to change, replace or get refund for the tickets you purchased. - In case you cancel the trip because the program does not meet your taste, our penalty as a cancellation fee will apply according to the cancellation policy of this travel contract. Please, see our cancellation policy here below (next page) I confirm being aware of the information presented above The traveler 9

10 Payment procedures and cancellation policy ADVANCED PAYMENT FOR BOOKING In order to finalize booking an advanced payment is due to the Tour Operator Arianna & Friends. The advanced payment is 100% of the total amount. A surcharge of 1% applies for transaction fees. VOUCHER OF CONFIRMATION OF BOOKING Once the payment is processed, our operators issue a voucher including all information of booking, contact information of the hotel and any necessary instruction. The voucher will be sent per . PLEASE NOTE THAT THE BOOKING IS NOT CONFIRMED UNTIL YOU RECEIVE OUR FINAL CONFIRMATION IN WRITING or THROUGH THE PRE-VOUCHER. CANCELLATION POLICY In case of cancellation by travelers, they are requested to contact the agency via fax or immediately. If concert tickets are cancelled by the traveler there will be no refund. If the accommodation package is cancelled by the traveler, a cancellation policy will apply. In the table below you can find the percentage related to the entire amount that will be retained depending on the number of days preceding your arrival date. FROM TO Cancellation fee Reservation 50 days before arrival 30% 49 days before arrival 30 days before arrival 50% 29 days before arrival 0 days before arrival 100% In case of cancellation by the organization of the event, the tour operator is not responsible for the refund of tickets. The traveler is requested to contact the concert organization company. The tour operator is only responsible for the refund of the accommodation package/transfer. PRIVACY POLICY The tour operator and travel agency Arianna & Friends Srl (here define as the T.O.) through the websites Ariannandfriends.com and Lamiatoscana.info complies with the obligations under the 2003 Italian Data Protection Act (Decreto Legislativo n.196/03). Additionally, the T.O. understands the importance of maintaining the confidentiality of the information stored about the traveler while using the sites. Contacts and other personal data the traveler supplies are stored by the T.O. and will be used to provide the travelers with the information they have requested. The collected information may be used by the staff the T.O. to keep the traveler updated about its newest activities and events. The T.O. will never wilfully disclose individually identifiable information about any traveler to any party without first receiving permission from that person. Yet, the T.O. is obliged to pass such information on to the relevant suppliers of accommodation (except credit card details), and, if required by them or by law, to security or credit checking companies and public authorities such as customs/immigration offices. The traveler can remove any of the information that the T.O. stores about them, at any time, by sending an to info@ariannandfriends.com with a request of deletion from the mailing list. This proforma travel contract the attached file of terms and conditions are understood, accepted and agreed by The Tour Operator & Travel Agency The Traveler T 10

11 STEP 5: SING AND SEND US YOUR BOOKING FORM You can send us your completed travel contract (previous 3 pages) in either of the following ways: 1. Per , attached as a PDF or JPEG file, to our main address info@ariannandfriends.com. Please, note that for the safety of your credit card details, you must not send the contract as a DOC file! 2. Per fax to BRAVISSIMO! YOU HAVE NOW ENSURED YOUR PACKAGE TO THE YEARLY CONCERT OF ANDREA BOCELLI AT TEATRO DEL SILENZIO ON THURSDAY 3 rd AUGUST 2017! WE WILL A MESSAGE OF CONFIRMATION OF YOUR BOOKING A PRE-VOUCHER A FEW WEEKS AFTER WE HAVE PROCESSED YOUR PAYMENT. THANK YOU FOR YOUR COOPERATION AND FOR CHOOSING ARIANNA & FRIENDS SEE YOU IN LAJATICO IN AUGUST! Arianna, Consuelo, Veronica, Moira, Luca & Massimo 11