Your partner in travel technology

Transcription

1 Your partner in travel technology Company Introduction Next Generation Leisure Travel Platform Headquarters 2 Orbital Court East Kilbride G74 5PH United Kingdom Phone & More Info Phone: +44 (0) Fax: Online Information enquiry@traveltek.com Web:

2 Company Overview Trading for over 20 years Enjoying 70% growth year on year with significant customer wins in the UK, Europe and Americas Awarded the World s Leading Dynamic Packaging Solution Provider for 2014, 2015, 2016 and 2017 Awarded Europe s Leading Technology Provider 2017 Attracted significant private equity investment from YFM London to fund international expansion, operational infrastructure and new product development Majority owned by the management team Your partner in travel technology enquiry@traveltek.com +44 (0)

3 International Offices Vancouver/Seattle 2018 Miami 2014 South America 2016 UK HQ 1996 Germany 2018 Dubai 2016 Hong Kong 2017 Hyderabad 2016 Singapore 2017 Sydney 2014 Your partner in travel technology (0)

4 24 hour manned customer support Headcount rising to 200+ in 2018

5 About Us Exclusively travel industry Very high staff retention, leading to travel educated personnel, great understanding and continuity for our clients SaaS model - data centre located at NTT Europe, London, with world class resilience and disaster recovery infrastructure PaaS model via AWS piloted in Brazil, to be become part of our service offering in 2018 Level 1 PCI Compliant GDPR plans in place for next year Your partner in travel technology enquiry@traveltek.com +44 (0)

6 About Us 400% increase in booking transactions year on year 8 billion in booking value being $transacted each year Industry Firsts 1st Online package holiday search 1st True dynamic packaging product 1st Direct to cruise booking facility 1st Cruise dynamic packaging product Your partner in travel technology enquiry@traveltek.com +44 (0)

7 Global Footprint 400+ clients across the globe 35 countries and counting Our Customers Multi-channel retailers OTAs Consortia Wholesaler Your partner in travel technology (0)

8 Live Client Projects from Across the Globe Client 1 Grupo Trend, Brazil Solution Overview Grupo Trend is one of the largest tour operators in Brazil. Traveltek provides a B2B sales portal platform to 14,000 travel agency clients in the LATAM region, featuring hotel, flight, cruise and ancillary product inventory. 2 Flight Centre, Australia This unique platform is known within Infinity as Onboard (Ontrack for Rail), but is essentially Traveltek itour and isell rebranded. Infinity is Flight Centre s largest supplier of land, cruise and rail products. Together, Infinity and Traveltek have created a single comprehensive application to fulfil everything from a customer enquiry to calculating staff commissions. Traveltek is the core application in the cruise and rail wholesale business, which services the company's 2,000+ retail shop network. 3 HIS, Japan HIS is the largest travel business in Japan with 295 retail outlets, plus a global network of 85 country offices providing inbound and outbound travel and tour operation services. They also own Miki Travel, Merit Travel in Canada and various chains of hotels. Traveltek is rolling out a global multi-language, multi-currency cruise dynamic packaging B2B and B2C solution across the HIS country offices, inclusive of internal systems and third party financial system integration. 4 Affinion Group, International Affinion provides fulfillment services for bank and credit card company travel clubs, offering special loyalty travel rewards including free airport lounge, parking and other member benefits. Traveltek provides 11 bank / credit card bespoke websites, internal systems and back office. 5 Sandals, UK Traveltek provides a UK and soon to be European B2C and B2B sales distribution platform for Sandals Resorts, including a trade portal, B2C IBE, internal product management, channel manager connectivity and back office management which has produced a 10% uplift in bookings since launch on April 17. Your partner in travel technology enquiry@traveltek.com +44 (0)

9 Live Client Projects from Across the Globe Client 6 Hotelplan, Switzerland 7 Hays Travel, UK Solution Overview One of the leading travel businesses in Switzerland has chosen Traveltek to provide a B2B and B2C cruise dynamic packaging and prepacking platform in German and French, with integration with in-house CRM and financial systems across four brands and B2B portal distribution to 4,000 partner agents. Traveltek currently provides multi-channel B2B and B2C versions of our whole product suite including isell, itour, ibos, Titan and Flytan, giving an end-to-end, one supplier solution for Hays Travel, Hays Transfers and Hays Beds for complete integration. Along with deep integration with their Microsoft Navision Finance Platform. 8 World Travel Holdings, UK 9 Barrhead Travel, UK World Travel Holdings is one of the UK s leading cruise agencies and part of the world s largest agency group for cruises bookings. The company is utilising the Traveltek cruise dynamic packaging platform, call centre CRM and back office system to sell B2C across three branded websites and distribute B2B cruise packages to fellow consortia members via the Traveltek sales distribution API. Barrhead Travel is Scotland s largest leisure travel agency group, operating its own summer tour operation programme. As a wholesaler of worldwide package holidays, the company operates 70 retail branches and has an online sales channel via five branded websites. All of these run on the Traveltek multi-channel dynamic packaging platform with API integration into their in-house CRM. 10 R11 Travel, Brazil R11 Travel is the exclusive distributor of Royal Caribbean Cruises, Celebrity Cruises and Azamara Club Cruises in Brazil. They are also responsible for managing these brands in Latin America and the Caribbean regions and for boosting Pullmantur Cruises in the Brazilian market. Traveltek powers their complete platform and B2B trade portal to 2,000+ agents around the LATAM region, integrating and synchronizing with the RCCL HQ A/S400 system for all booking amendments and cancellations. Your partner in travel technology enquiry@traveltek.com +44 (0)

10 300+ Integrated Travel Suppliers Cruise, Flights, Hotels, Ancillaries We ve Got it Covered 10

11 The Traveltek Solution B2C B2B Mobile API Portal distribution & marketing Design services & project management Improve - Productivity CMS Multicurrency Multilanguage Online marketing & social media Efficiency Accuracy isell Business rules Supplier Management Deposit & Booking Rules Discounts Flexible Margins Promo Codes Reservation system Flight Booking Engine Hotel Booking Engine Package Holidays Viewdata Blended Search Cruise Booking Engine CRM Sales Lead Management Call Back Tracking Agent / Reseller Management Tracking of Client Searches & Bookings Integrated with Website / Sales Channels Save - Content Management Ancillary Booking Engines Shopping Basket Import / Export Customer Data Quotes Time Money itour Hotel Contracts Transfers Flight Allocations Cruise Groups Pre-packaging XML suppliers All GDS Suppliers Low Cost / Consolidators / Charter 50 + Worldwide Hotel & Villa Cruise Lines Package Operators Ancillaries Transfer, Car Hire & More ibos Booking Admin Professional Documentation Full Reporting Suite Security Permission Full Data Export Facility Own stock management Suppliers Back Office

12 Data Driven UX Process Discovery Phase UX Phase Statistical analysis - Google Analytics, competitor reviews, heatmaps and Site map audit and production user impression tracking Collaborative wireframing sessions Market research and customer profiling Mobile first wireframe authoring Persona creation based on market research and customer profiling - B2C High fidelity cross-device mock-ups of entire user journey and B2B user groups Front-end development and integration with Traveltek NX platform Moderated user research using personas for candidate selection Ø Kick-off-call / research planning and scenario preparation Ø Two day moderated lab based user research Ø Moderated user research analysis and recommendation report Ø Edited video snippets from user research Ø In-house findings presentation workshop Discovery findings report Your partner in travel technology peter@traveltek.com

13 Project Management, Implementation & QA Focus Prepare Project Initiation Document (PID) for joint sign off Deliver Project Implementation Plan Ø Volcano internal software used for task management and centralised communication Ø Critical path timeline produced for all projects Ø Weekly status / progress report Ø Governance calls and RAG updates Ensure quality of deliverables before UAT PRINCE2 and MSc Qualified Team Identify and mitigate risks and issues Manage resources for an on-time project delivery Your partner in travel technology enquiry@traveltek.com +44 (0)

14 Change Management Developer starts job and draws down code from software repository All code changes made in local version of code Work Request Form Identify business need Job complete - sent for peer review Pass Code merged into development trunk for initial functional test Fail Fail Code rolled back Map out test case outcomes Pass Technical solution Code merged into staging trunk for UA testing Sign off scope / specification Tested by product specialist Tested by job owner Fail AGILE sprint production Pass UAT Pass Tested by client Fail Code merged to main trunk and deployed Your partner in travel technology enquiry@traveltek.com +44 (0)

15 Global Network Backed Up With 24/7 Support Hosted by NTT Europe, the world s largest hosting company Ø Worldwide points of presence and world class resilience Infinitely scalable Robust disaster recovery infrastructure and procedures Defined SLAs for service response and uptime Focused project management and onsite training Your partner in travel technology enquiry@traveltek.com +44 (0)

16 A global solution on a common data platform, personalised to deliver in your local market enquiry@traveltek.com +44 (0) Headquarters Phone & More Info Online Information 2 Orbital Court East Kilbride G74 5PH United Kingdom Phone: +44 (0) Fax: enquiry@traveltek.com Web: