What is MELIÁ PRO? New Travel Agent Portal

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2 What is MELIÁ PRO?

3 What is MELIÁ PRO? New Travel Agent Portal Competitive rates for your clients Higher and faster commissions MELIÁ PRO Rewards-new loyalty program Net rate system Commissionable rate system Travel agent rates Online training (coming soon) Cash rewards (coming soon)

4 Booking Engine BOOKING ENGINE Book any property within Meliá Hotels International portfolio for up to 5 rooms at once.

5 Retail Rate vs. Net Rate MELIÁ PRO gives you the option of booking either the retail or the net rate. RETAIL RATE You can book the public rate by using your client s credit card. A credit card is only needed to guarantee the booking. Payment for the stay will be made directly at the hotel upon check out.

6 Retail Rate vs. Net Rate NET RATE - INSTANT COMMISSION You can book the net rate by using your agency credit card. The net price reflects your agency s commission from the retail rate. In this case, the agency must pay the booking one or two days prior the date of arrival. If the booking is not paid, it will be cancelled automatically.

7 Standard Rate vs. Meliá Rewards Rate STANDARD RATE This is the standard rate which can be found on Melia.com. It can be offered to your clients if they are not a member of the Meliá Rewards program. It can be booked either with net or retail price.

8 Standard Rate vs. Meliá Rewards Rate MELIÁ REWARDS RATE Meliá Rewards is Meliá Hotels International consumer loyalty program, if your client is a member, you can book this rate for them to enjoy the benefits of the program. If your client is not yet a Meliá Rewards member, you can sign them up during this booking process. When booking the Meliá Rewards rate, add your client s loyalty number, so they accumulate points for this stay. This is a very important step.

9 Commission Payment By booking on MELIÁ PRO, you can earn up to 16% commission. Whether booking the retail rate or the net rate, your commission will remain the same: The Americas Resort properties: 16% The Americas Urban Hotels: 12% When booking the net rate, your commission is realized as you charge your customer the retail rate and you pay the net rate with the agency credit card. When booking the retail rate, commission will be paid after client s departure via wire transfer or by check, depending on the property booked.

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11 MELIÁ PRO Rewards MELIÁ PRO Rewards is the new loyalty program for you, the travel professional, with even more advantages. If you were a Mas Amigos member, all points and records will be transferred to MELIÁ PRO Rewards. You can access it through MELIAPRO.com by clicking My Account.

12 Join MELIÁ PRO Rewards If you are not a Mas Amigos member and you would like to take advantage of all the benefits MELIÁ PRO Rewards has to offer, click on MELIÁ PRO Rewards and follow fill out with your information.

13 Travel Agent Benefits MELIÁ PRO Rewards Incentives Direct Channels Earn Points Centralized Channels Tour Operation Pure: Just Points Redeem Points Mixed: Points & Cash In Services Cash: Coming Soon New Benefits Agent Discount Benefits During Stay

14 How To Accumulate Points GDS: Use the following access codes: Amadeus SM, Galileo SM, Sabre ME and Worldspan SM. Don't forget to note your MELIÁ PRO Rewards number in the comments section, as in the following example: /SI-CA (no spaces between the CA and the card, and no zeros in front of the MELIÁ PRO Rewards number).

15 What s The Earning Formula Direct channels: MELIÁ PRO or Call Center Other centralized channels: GDS* 4 points for each U.S. Dollar spent 2 points for each U.S. Dollar spent Brand 4 to 6 Nights 7 to 10 Nights 11 + Nights Tour Operation Paradisus Me by Melia Gran Melia Melia Hotels & Resorts Innside Tryp Sol Hotels & Resorts GDS: Use the following access codes: Amadeus SM, Galileo SM, Sabre ME and Worldspan SM. Don't forget to note your MELIÁ PRO Rewards number in the comments section, as in the following example: /SI-CA (no spaces between the CA and the card, and no zeros in front of the MELIÁ PRO Rewards number)

16 How To Report The Bookings GROUP BOOKINGS WITH TOUR OPERATORS Group bookings with tour operation can be registered on MELIÁ PRO Rewards, for a maximum of 5 rooms. REPORTING YOUR BOOKINGS When you book direct on MELIÁPRO.com, the system automatically credits the points after your client s departure. To register Tour Operator bookings, go to: My Points > Earning Points > Making reservations with Tour Operators. The reporting window is 90 days from client s departure.

17 What You Can Do With Points

18 Using MELIÁ PRO Rewards Points MELIÁ PRO Rewards points collected by the member can be redeemed for free stays at Meliá Hotels International establishments, as well as other services. Bookings must be made through the meliapro.com website, or the MELIÁ PRO Rewards Customer Service Centre, using the redeem only (points only) or mixed (part points and part cash) booking options. Terms and Conditions for points bookings: Points stays will not be accepted without a prior booking. MELIÁ PRO Rewards members can redeem points to make bookings until the last available room is available. Flat-rate bookings made with points will be held until 6:00 pm. After this time the room will be made available again. If the flat rate is not available, than the booking can be made with any other rate. If the member fails to show up at the hotel, the points will not be refunded to the account, unless the booking had been cancelled in advance.

19 How Many Points To Book CRIB MAP FAP UPGRADING All Inclusive All Inclusive All Inclusive Upgrading: From Standard category to the next category. For upgrading to two higher categories, amount of points X 2

20 MELIÁ PRO Rewards Stay Benefits AMENITIES CORE AMENITIES AMENITIES BY BRAND

21 MELIÁ PRO Rewards Travel Agent Rates MELIÁ PRO Rewards members can benefit from exclusive rates at all Meliá Hotels International establishments. 25% dynamic discount on public rates shown on melia.com. This rate is applicable at all hotels until the last available room. Terms and Conditions: Customers must be MELIÁ PRO Rewards program members to benefit from these special prices Rates are subject to change MELIÁ PRO Rewards members and their immediate family can enjoy these special rates, so long as they are travelling together Maximum 2 rooms These rates do not generate points

22 How To Book With Points MY BOOKINGS Enter your travel dates, hotel and number of guests. POINTS + CASH When booking with points and cash, you have the option of managing your points. Move the bar in order to choose how many points you will redeem.

23 Support SUPPORT If you need any assistance, go to: Agent Service>Send us your enquiry Call the following numbers: United States Canada LATAM

24 Coming soon POINTS TO CASH CONVERSION E-LEARNING

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