Tasks Timelines Who Outcomes Costs

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1 Goal # 1: Provide quality academic programs to enhance student Objective 1.1 Provide and maintain up to date computer learning, and to attract, retain, and develop a diverse software and hardware in student learning student body. environment To upgrade computers in classrooms, labs, and staff 7/1/08 6/30/09 CIO; VP s; and Dir, Grants & Sponsored Research - Purchase 625 new computes and Deploy IAW Distribution plan $100, To upgrade equipment at Broward campus To convert Dorm Compute Labs into Cyber Dens 7/1/08 6/30/09 CIO; Provost - Purchase and install 25 new computer and support equipment 7/1/08 6/30/09 CIO; VP, SA; and Dir, Residential Life - Purchase and install new computers and equipment for the four dorm computer labs $20,000 $25,

2 Goal # 1: Provide quality academic programs to enhance student Objective 1.2 Provide technology support and training to learning, and to attract, retain, and develop a diverse students, faculty, and staff student body To expand wireless technology across the enterprise To develop and conduct Training on ERP application Modules (Power Campus, Power Faid, Great Plains, etc.) To conduct advancement module training 7/1/08 6/30/09 CIO - Provide 100% wireless connectivity access throughout the campus to facilitate learning without limits 7/1/08 6/30/09 CIO - Provide training to faculty and staff and students on reoccurring basis at least monthly - Schedule modules training Monthly (or as needed) 7/1/08 6/30/09 CIO; and VP, IA - Coordinate training Institution Advancement Staff - Develop a sustainment training program to be executed quarterly (or as needed) $100,000 $8,

3 Goal # 1: Provide quality academic programs to enhance student learning, and to attract, retain, and develop a diverse student body. Objective 1.3 Create and maintain a responsive and supportive customer service environment To establish an Information Technology Committee To develop and Publish a Technology Newsletter 7/1/08 6/30/09 CIO - Identify key users and stakeholders; meet every other month to review services, needs and initiatives in an effort to provide quality service 7/1/08 6/30/09 CIO - Publish a e-newsletter at least every other month 139

4 Goal #2: Provide financial resources and maintain sound fiscal administrative practices Objective 2.1: Seek and obtain external resources to expand services/programs and/or to supplement institutional funding To obtain Funding for Technology Projects 7/1/08 6/30/09 CIO; Dir, Grants and Sponsored Research - Submit, at least one, grant to defray cost of acquiring new equipment and services 140

5 Goal #2: Provide financial resources and maintain sound fiscal administrative practices Objective 2.2: Manage available resources responsibly and diligently To review and update technology contracts 7/1/08 6/30/09 CIO - Renegotiate Technology contracts - Reduce overall contract cost by at least 10% 141

6 FL ORIDA MEMORIAL UNIVERSITY Goal #3: Provide comprehensive programs of institutional planning and assessment to improve institutional effectiveness Objective 3.1: Use assessment techniques and feedback system to improve services and programs To complete an IT Audit 7/1/08 6/30/09 CIO - Complete an annual IT Audit To provide a service evaluation form on the website to assess the Office of Hospitality Services & Scheduling (HOSS) support 7/1/08 6/30/09 Dirs., Hospitality Services & Scheduling, and CIO - 75% of student organizations will submit an on-line evaluation following their event 142

7 Goal #3: Provide comprehensive programs of institutional planning and assessment to improve institutional effectiveness Objective 3.2: Conduct annual reviews and compile accomplishments To conduct annual department performance review and report accomplishments To complete an annual program assessment 5/22/09 All Directors - Report highlights and accomplishment at Division Planning Retreat in May 6/15/09 All Directors; Dir, Assessment - Submit SACS Form A & B NLT 9/30/08 for AY Complete SACS Assessment Form C 6/15/09 143

8 Goal #4: Integrate and maximize the use of technology Objective 4.1: Maintain and support university ERP system and Network infrastructure To purchase new switches for network 7/1/08 6/30/09 CIO - Install 100% new switches $150, To purchase new servers 7/1/08 6/30/09 CIO - Install 100% new servers - purchase an inclusive maintenance contract to service server, switches, and other data equipment To deploy an uninterrupted power supply (UPS) system 7/1/08 6/30/09 CIO - Purchase and install a UPS to protect IT equipment from power failures and electrical spikes To purchase a Backup System 7/1/08 6/30/09 CIO - Purchase and install a backup system to store and protect system data daily - Safeguard operational data $150,000 $110,000 $100,

9 Goal #4: Integrate and maximize the use of technology Objective 4.1: Maintain and support university ERP system and Network infrastructure To upgrade system bandwidth 7/1/08 6/30/09 CIO - Increase system bandwidth to one gig capacity - Increase processing speed To upgrade Power Faid System 7/1/08 6/30/09 CIO; Dir, Financial Aid - Increase capability and Efficiency (regulatory compliance) To upgrade Power Campus Student Information System 7/1/08 6/30/09 CIO; Provost; and VPs - Increase capability and Efficiency (and regulatory compliance) $TBD $15,000 $15,

10 Goal #4: Integrate and maximize the use of technology Objective 4.2: Use technology to improve administrative efficiency Internally and in all aspects of service provided to the University community To establish standardized communication tools across the enterprise 7/1/08 6/30/09 CIO; Provost and VPs - Develop and promulgate standardized communication tool to facilitate business practices and communication efficiency To deploy Microsoft SharePoint 7/1/08 6/30/09 CIO - Purchase Microsoft SharePoint - Train users - Use to improve communication efficiency and business practices To retire COCO System 7/1/08-6/30/09 CIO - Migrate and/or integrate COCO records into current ERP systems (if possible) - Establish Power Campus, Power Faids, and Great Plains as university systems of record To deploy online giving option 7/1/08 6/30/09 CIO; VP, IA - Deploy and implement online Giving - Increase revenue collections by 30% over the previous year To deploy Tuition Bill payment Option 7/1/08 6/30/09 CIO, VP, BFA - Deploy and implement Tuition Bill payment - Increase online bill payment by 70% over the previous year $500 $2,500 $TBD $1,000 $1,

11 Goal #4: Integrate and maximize the use of technology Objective 4.2: Use technology to improve administrative efficiency Internally and in all aspects of service provided to the University community To implement an integrated Campus Safety security system 7/1/08-6/30/09 CIO, and Dir, Campus Safety - Obtain proposals that integrate surveillance, emergency call boxes, and buildings alarms - Select contract that guarantee cost reduction/recovery benefits $200,

12 Goal #4: Integrate and maximize the use of technology Objective 4.3: Develop and implement initiatives that improve and Encourage use of technology in learning environments To Develop an online distance learning option 7/1/08 630/09 CIO and Provost - Hire a Director of Distance Learning - Establish at least two courses offered online by June 1, To upgrade Web CT 7/1/08-6/3-0/09 CIO - Purchase Blackboard (Web CT) collaboration tool to version Use to increase distance learning offerings To enhance system 7/1/08 6/30/09 CIO - Revise system to permit use of First name. Last name $70,000 $TBD To explore online Book purchase option To authorize establishing a Technology Fee 7/1/08 6/30/09 CIO; Dir, Auxiliary Services - Review options - Select options - Announce implementation plan 7/1/08 6/30/09 CIO - Submit policy proposal to establish a technology fee for Academic Year

13 Goal #4: Integrate and maximize the use of technology Objective 4.3: Develop and implement initiatives that improve and Encourage use of technology in learning environments To implement an integrated Telecommunications System VoIP 7/1/08 6/30/09 CIO; and Dir, Administrative Services - Replace current telecommunication system - Provide advance communication capabilities to college community at cost savings (cost recovery) $200,

14 Goal #5: Promote a positive institutional image through effective marketing and community engagement Objective 5.1: Establish partnerships and offer services to the community in order to advance the university To establish a CISCO Academy 7/1/08-6/30/09 CIO - Offer technology certification training and courses - Generate sufficient revenue to sustain the academy and expand programming To establish partnerships and consortia 7/1/08 6/30/09 CIO - Collaborate with universities and corporations to facilitate leverage buying and to share best practices $TBD 150

15 Goal #5: Promote a positive institutional image through effective marketing and community engagement Objective 5.2: Support campus community marketing initiatives via the website To Deploy New Website 7/1/08-11/30/08 CIO and Webmaster - Hire a Webmaster - Activate new website IAW Branding Initiative To re-brand Information Technology Department 7/1/08-6/30/09 CIO -Transform IT Department by realigning functions and assigning skilled personnel to provide professional services $50,000 $ TBD 151

16 Goal #5: Promote a positive institutional image through effective marketing and community engagement Objective 5.3: Embrace and support a community agency (or project) annually To collaborate and support a community agency or project during the academic year 7/1/09-6/30/10 All Directors - Complete one community service project during Academic Year using staff and student volunteers 152