RUSSIA. ecommerce - Customer Presentation

Transcription

1 RUSSIA ecommerce - Customer Presentation

2 CMA CGM ebusiness WEB PLATFORM A real online Business Centre to achieve end-to-end transactions From schedule to import, ebusiness Web Platform offers the most complete and innovative range of solutions for fulfilling transactions, compatible with all CMA CGM Group carriers. 2

3 CMA CGM WEB PLATFORM FUNCTIONALITIES CMA CGM provides you with solutions along the whole shipping lifecycle Pre-booking Booking / SI Export documentation Shipment Follow-Up Import documentation - Surcharge Finder - Line Services - Routing Finder - Voyage/Vessel Finder - Port Schedules - Eco Calculator - Quotation Request - Public Tariffs - Consult Quotation / US contracts - Revise and book from a Quotation - Submit Booking - Submit SI - Consult / Amend Booking and SI - Create Template for booking and SI - Reuse a Booking and SI - Booking history management - Booking confirmation - Loading confirmation - Release confirmation - Mass Open & Printing - Upload Documents - BL Approval - Draft / Copy / Waybill - Original BL - Export Invoice - Notifications - Advanced notifications - Alert / To Do List - Container Tracking - ETA Update - Manage favorite shipments - Customizable Dashboards - Arrival Notice - Delivery Order - Import Invoice Already available Coming Soon ebusiness Web Platform is a real online Business Centre for managing shipping transactions on a modern, convenient and efficient way. 3

4 CMA CGM WEB PLATFORM vs ALTERNATIVES COMPARISON ITEM: Information availability ebusiness Web Platform Manual 24/7 information in real time No 24/7 information No real time information No real time information Scope All Group carriers with single sign-on N/A All carriers Offer coverage Full coverage all products Full coverage all services No documentation part Booking product Easy to use, faster, complete product. Need your own information system Basic usage only (not specified for customer/carrier) Documentation Complete offer: draft approval (unitary/mass), waybill, OBL Lower efficiency, higher costs No possibilities Shipping Instruction Easy to use, faster, complete product. Lower efficiency, higher costs Basic usage is covered Shipment Follow-Up Powerful dashboard, documentation centre (upload/download) N/A Basic dashboard Customer service First level of answer within 24/7 Access to the history No 24/7 Lower priority Lower service quality Dependent on 3 rd party 4

5 CUSTOMER BENEFITS OF CMA CGM WEB PLATFORM A platform designed for improving customer s transactions management CUSTOMER SERVICE OPERATIONAL FINANCIAL One entry point / dedicated contact for all EDI Bookings Dedicated team for high quality service Booking confirmation within 2 working hours Draft B/L within 24 hours High data quality (no loss of information during EDI transaction) Faster data transactions (real time) Create templates and request Booking or SI simply in a few clicks One entry point for following shipments from quotation to invoice $ Optimize your shipping transactions process through CMA CGM ebusiness Web Platform 5

6 FUTURE ENHANCEMENTS OF CMA CGM WEB PLATFORM New functionalities to enhance the online Business Centre experience COMING SOON Consult Quotation / US contracts Revise and book from Quotation Check your current contracts online. Request an amendment of your current quotation or book directly from your quotation. Loading confirmation Release confirmation Export invoice Receive a notification when your container is loaded on board. Receive a notification when your container is released. Check your export invoices online. Alert / To Do List Create an Action List or To Do List and receive alerts for e.g. sending in Shipping Instructions before deadline. Import invoice Check your import invoices online. Smartphone Application A brand new CMA CGM smartphone application (App Store and Play store) for: Container tracking Routing finder Contacting support Voyage / Vessel finder 6

7 HOW TO GET ON BOARD? 5 steps to get started on CMA CGM ebusiness Web Platform 1 Register for the CMA CGM Website You can register within just a few minutes here, or ask your CMA CGM contact to start up and complete the registration process for you. 2 Explore the possibilities of our Website Log in to our website for the first time and explore the possibilities on our web platform. Take a look at the various manuals and tutorials that are already available here. 3 Extensive training possibilities To help you get started we can also offer extensive training possibilities depending on your requirements. Receive on-site training, follow a webtraining or setup a tel call to guide you through your first Booking and/or SI. 4 5 Get started! 24/7 customer support Start using our website for requesting bookings, submitting SI s and/or OBL printing and take full benefit of all advantages it offers you. Contact your local CMA CGM ecommerce team, our colleagues in head office or our Customer Support team for full customer support 24/7 - for all enquiries you might have regarding our website. 7

8 CONTACT DETAILS In case you have questions regarding the information in this presentation or the use of our website you can contact your local agency or our colleagues within CMA CGM Head Office: Local contact(s): CMA CGM KALININGRAD CMA CGM SAINT PETERSBURG CMA CGM MOSCOW CMA CGM VLADIVOSTOK CMA CGM VOSTOCHNY CMA CGM EKATERINBURG CMA CGM NOVOSIBIRSK CMA CGM NOVOROSSIYSK CMA CGM PERM CMA CGM CHELYABINSK - CHL.ESOROKINA@CMA-CGM.COM HO contact: ecommerce team Europe europe.ebusiness@cma-cgm.com In case you have technical questions regarding the use of our website you can contact above mentioned contacts or directly contact our customer support desk. They will handle your question(s) within 24 hours: Customer Support desk ecustomersupport@cma-cgm.com 8

9 Thank you for using ebusiness 5/31/2017 9