Gap Inc. Retail Platform Upgrade v14

Transcription

1 Gap Inc. Retail Platform

2 Agenda Company Overview Upgrade Business Perspective Technical Perspective Connie Santilli Paul Lamoureux Rick Whicker Q & A 2

3 Company History 1969 Don and Doris Fisher open the 1 st Gap store on Ocean Ave, SF The Gap was a reference to the generation gap - Average cost of a pair of jeans $7 3

4 Company History 1973 Fall Into the Gap Iconic Jingle Commercial 1976 Public offering of 1.2 M shares of stock 4

5 Company History Gap

6 Company History 1983 Banana Republic is acquired - Safari Clothing Store and Catalog business 6

7 Company History 1994 Old Navy is born, 1 st store opens in Colma, CA - named after a bar in Paris 7

8 Company History 1997 Gap goes digital with Online shopping 8

9 Company History 2008 Athleta is acquired - Niche Women s Sport Apparel Online & Catalog 9

10 Company History 2012 Intermix is acquired - 32 Trendy Boutiques in North America 10

11 Geographic Footprint Do Business > 90 countries worldwide 3,300 company-operated stores franchise stores Europe Instance UK - BR, Gap, Outlet, Direct FR - BR, Gap, Direct IT- BR, Gap IE - Gap Franchises - BR, Gap North America Instance US - BR, Gap, ON, Outlet, Direct, Athleta Canada - BR, Gap, ON, Outlet, Direct Mexico Old Navy Japan - BR, Gap Asia Instance China - Gap, Outlet, Old Navy, Direct (3 rd Party) Hong Kong Gap Taiwan - Gap Japan - Old Navy Franchise - BR, Gap, ON 11

12 Retail Challenge Currency and Oracle Support is at or near end-of-life: 2-4 versions behind, completely non-supported by 2017 North America, v10 in 2005 go live Europe, v12 in 2008 go-live Asia, v12 in 2010 go-live No upgrade path - All Oracle updates/patch fixes require retrofitting Business processes available in newer versions required developing custom code Performance and reliability is problematic as volume increase & capabilities added Appl RMS / ReSA 10.1 SIM / / NA Version / RPM EU, Asia Version

13 Agenda Company Overview Upgrade Business Perspective Technical Perspective Connie Santilli Paul Lamoureux Rick Whicker Q & A 13

14 Project Phases Project Overview Key Objectives Platform simplification, reduction of support and project costs - improves ROI Risk mitigation: Getting applications back on vendor support Support of strategic company initiatives: Growth, Omni-channel, Supply Chain Support of a modernized global platform Project Timeline Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Asia- Complete Europe- In Progress Japan North America 14

15 Project Scope Financial Planning Assortment Purchase Order Pricing Plan & Buy Integration Integration Item & order create/update Integration Price capability Re-define Zone Level Pricing Performance (batch, UI) Security In/Outbound Integration change Allocations Logistics Warehouses Franchisee Move Stock-on-Hand Integration PO publish Integration Integration Integration Franchise Locations ecomm (3PL) Stores Reporting Sell Sales regression Receive/Shipment regression Integration SIM capability Selective item Ranging New SIM client + java version Data Model changes impact to reports (especially SIM) EDW integration Account Revenue Look & Feel Total definitions (alignment) Integration Credit Card Masking Financials Base Currency to USD Integration Stock Ledger / Inventory Control Stock Counts Receipts / Adjustments Integration NONE IMPACT LOW MEDIUM HIGH 15

16 Project Benefits Brand entry into Markets or Acquisitions 24*7 Availability to inventory visibility Multi-Channel capability Increase language support Business Expansion & Capability Simplify & Scale Platform has single integration to externals Single code version worldwide Consolidated operational reporting Improved performance (1,000+ stores) Migrate to new data center Single code version worldwide Software maintenance Utilize base capabilities Cost Reduction Currency (hardware /software) Supported software versions Oracle software upgrade path intact High Availability revamped Modernize Security/LDAP 16

17 Project Highlights Challenges Business Sponsorship Technical / Currency upgrade in nature Project momentum due to multiple implementations Cut-over duration Minimize downtime to Stores, Website and Warehouse Ensure end-of-month processing/reporting completed Successes Go-live date selection Early business awareness and agreement Early change management and monthly engagement Cut-over rehearsal Mock conversions for RMS, ReSA & RPM SIM pilot to practice in-store rollout to all devices Data cleansing effort done prior to final mock conversion 17

18 Agenda Company Overview Upgrade Business Perspective Technical Perspective Connie Santilli Paul Lamoureux Rick Whicker Q & A 18

19 Tech Highlights Challenges Migration Path Re-implementation vs. Upgrade Required writing a full conversion Security Connecting Oracle Identity with internal LDAP Encryption, Credit card masking, PCI, PII Performance Challenges Price Execution, Store Add, Item Creation, Stock Count, SIM receiving Platform Architecture Java Multiple applications require different Java versions Introduction of RAC - Lack of expertise and Delivery environments 19

20 APPLICATION TIER DATABASE TIER Architecture NODE A NODE B SIM RMS SIM RIB SIM SIM INTERCONNECT SIM RMS SIM RIB SIM SIM SIM RMS SIM RIB SIM SIM INTERCONNECT SIM RMS SIM RIB SIM SIM Oracle Net Services Client Access NODE A NODE A NODE B NODE A NODE B NODE C NODE A NODE B RIB RPM RPM SIM SIM SIM WBI WBI RMS RMS WBI WBI NODE A NODE A NODE B NODE A NODE B NODE C NODE A NODE B RIB RPM RPM SIM SIM SIM Datastage Datastage RMS RMS EXISTING HARDWARE NEW HARDWARE EGI CGI 20

21 Tech Highlights Successes Starts with the team Oracle delivered a base code that was very stable Post implementation stabilized faster than projections Eliminated 58% of customizations Significant gains in performance 21

22 Questions?