TURKEY S INTEGRATED SOCIAL ASSISTANCE SYSTEM. Mehmet Çağlar ÇİNAR - Expert Mustafa Sencer KİREMİTÇİ - Expert

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1 TURKEY S INTEGRATED SOCIAL ASSISTANCE SYSTEM Mehmet Çağlar ÇİNAR - Expert Mustafa Sencer KİREMİTÇİ - Expert Socialprotection.org webinar, DATE 2 June 2016

2 Overview of presentation 1. Turkey s Integrated Social Assistance System (ISAS Project) Background: Turkey s social assistance system What is ISAS? How does ISAS work? Who benefits from ISAS and how? Background and timeline Challenges, limitations and future work 2. Live demonstration of the System 2

Background: Turkey s Social Assistance system Population 78.

3 Background: Turkey s Social Assistance system Population GDP in ppp $1.515 trillion Social expenditure/gdp 1.46%

4 MAIN SOCIAL ASSISTANCE PROGRAMS IN TURKEY CCT PROGRAM PAYMENTS FOR ELDERLY PEOPLE PAYMENTS FOR DISABLED PEOPLE FAMILY ASSISTANCE FIGHT AGAINST POVERTY CASH TRANSFERS FOR VULNERABLE GROUPS PROJECT SUPPORTS EDUCATION ASSISTANCE

5 What is ISAS? 4800 INSTANT TOTAL USERS 1000 LOCAL BRANCHES USING SYSTEM ACROSS TURKEY 17 Modules REGISTERED IN DATABASE 34 MILLION CITIZENS SOCIAL, ECONOMIC AND DEMOGRAHPIC DATA 43% of total population 9.7 million HOUSE HOLDS

6 What is ISAS? Why was it created? To transfer all social assistance processes to an electronic platform To establish a Social Welfare and Poverty Inventory To establish efficient control and monitoring mechanisms to ensure fair distrubition of resources What does it do? It manages all Social Assistance processes: Application/Registration, Investigation, Payments, Monitoring, Accounting, Auditing and others 6

E-GOV GATEWAY CITIZEN SERVICE QUERIES Special protocols signed with other government

7 How does ISAS work? I N T E G R A T I O N 22 PUBLIC INSTITUTIONS 111 WEB SERVICE DAILY 9000 THROUGH E-GOV GATEWAY CITIZEN SERVICE QUERIES Special protocols signed with other government agencies for data sharing Linked using National ID number Examples: Ministry of Interior, Health, Education, Finance and Social Security Institution MERNİS

8 How does ISAS work? Data collection and updating Multiple sources: Data sharing from other databases (see above) On-demand system for application (form) Home visits Transforming data into information: how data is used Reporting, monitoring, eligibility control, statistical information, case management, scoring formula.

cross checks Verifying Data from Multiple Sources Bringing Data Together Scoring Formulas Risk Assesment Different Report Format Geographic Information

9 From Data To Information? Collecting Data Classifying Data Processing Data Visualization On Demand Application Form Household Visits Software controls on data before recording Data cross checks Verifying Data from Multiple Sources Bringing Data Together Scoring Formulas Risk Assesment Different Report Format Geographic Information System Central Database Querries for Administrative Records Secondary human confirmation on household visit data Registering data on relational database Calculating Corelations on Data Case Referral Mechanism Decision Support System Results Simple Business Intelligence DATA INFORMATION

Administrative staff at central level (In House) Now for maintanence

House) ACTIVE ACTIVE 2 SYSTEM ROOM 10 Hardware and software + backup,

10 How does ISAS work? Staffing During project phase: 28 Software Engineers(Contracted) 12 Administrative staff at central level (In House) Now for maintanence period Engineer (6 contracted + 4 In House) Administrative staff (5 In House) ACTIVE ACTIVE 2 SYSTEM ROOM 10 Hardware and software + backup, security, privacy Database : Exadata X2 X3 Application Layer: 16 Windows 2008 Server, J2EE System Room: %100 Virtual active-active 2 system room EXADATA

Private Network INTERNET VPN System Room

Entrance controlled via retina scan Devices

registered users finger prints Operation

logging on system database Each Access and

11 11 Data Privacy User Privacy Two Factor Authentication OTP Devices Communication Security Data transfering between local branch to center via secure tunnel Virtual Private Network INTERNET VPN System Room Security System Room Entry is restricted Entrance controlled via retina scan Devices stored in locked cabinets Locks open only registered users finger prints Operation Logging Each Operations on system is logging on system database Each Access and operation on direct database access is logged on another database

12 Who benefits from ISAS and how? STATE Savings on time and resources in delivery of social assistance Neediness situation inspection decreased from days to approximately 1 minute Integrated processes/services: payments, case management, etc (economies of scale) Disbursement time shortened (time from aplication to payment ) Other government institutions workload decreased (web access) and public resources saved Efficient control and auditing mechanisms were provided Misuses blocked and duplications avoided Bureaucracy was minimized (paper work reduced) Electronic record keeping through ISAS saves the Turkish Government from processing approximately 5 million paper documents per month. Reliable statistical information required for developing efficient social policies were obtained 12

decreased from 30 to 1 (only identity card with Turkish ID number) Period for accessing

reduced from months to days Citizens can easily reach the latest information about their

13 Who benefits from ISAS and how? CITIZENS Social assistance application process shortened and easier Documents needed decreased from 30 to 1 (only identity card with Turkish ID number) Period for accessing assistance was reduced Time for application decreased from days to minutes, processing reduced from months to days Citizens can easily reach the latest information about their application (E-gov integration and SMS Delivery Service) Full automation of payments: transfer to bank accounts Social Assistance Card (2 million delivered 13

14 Background and Timeline: how has this work taken shape? Project started in 2010 and finished at the end of 2015 Total budget: 35 million Turkish Lira (aprox. 10 million USD) System developed module by module with an incremental and flexible method Current Status: Maintenance and continuation contract (for 2 years) has been signed between ministry of Family and Social Policies and Turkish Scientific Research Council (TÜBİTAK) 14

15 Background and Timeline Program Modules (Development Timeline) In Service Conditional Cash Transfer Module 2010 Social Assistance Module (Temporary Assistance Module) 2011 Accounting and Resource Management Module 2011 Human Resources Module 2012 General Health Insurance Module 2012 Cash Assistance for Widowed Women 2012 Disabled and Elderly Salaries Module 2012 Home Care Module 2013 Cash Assistance for Needy Military Families 2013 Project Assistance Module (Income Generating and Social Service Projects) 2013 Fund Committee and Directorate Module 2013 Employment Aid Module 2014 Inventory Stock Management and In-Kind Aid (for disasters) Module 2014 External User and Communication Module (e-government portal integration) 2015 Central Risk Assessment and Inspection Module 2015 Decision Support System Module 2015 Case Management Module 2015

16 Challenges, limitations and work ahead Challenges Management of web services Updating system after complicated law changes. At start convincing other government institutions for data sharing Limitations Server capacity limitations. Further investment needed on hardware for local authorities inquiries. Work ahead Bussiness Intelligence Geographical Information System Mobile Technologies 16

Turkey s Integrated Social Assistance System

Public Disclosure Authorized Turkey s Integrated Social Assistance System Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Abbreviations DG Directorate General EU