amdocs mobile financial services success stories

Transcription

1 amdocs mobile financial services success stories

2 table of contents 03 Amdocs MFS around the globe 04 Globe s Gcash Broader ecosystem of use cases for mobile money 05 Strex A Joint Mobile Payments Venture formed by the top CSPs in Norway to offer Mobile Payments in a single wallet 06 Indosat s Dompetku A USSD mobile wallet for the unbanked and the under-banked 07 Tigo Cash Ghana Successful Bank Telco Partnership 08 Airtel India Unique Retailer ewallet solution for processing mobile payments across multiple lines of business 09 Tigo Money Bolivia Offering means of easier and faster payment in Bolivia 10 MetroPCS Private cloud-based online payments solution to improve customer experience while reducing operational costs for T-Mobile s MetroPCS brand 11 ABN AMRO Revenue management solution 12 About Amdocs

3 MFS around the globe: key success stories Enterprise payment processing (EPP) solution A joint venture formed by the top 3 telcos in Norway to offer a single mobile wallet solution Unique retailer ewallet solution for processing mobile payments across multiple lines of business First worldwide telco-led bank agnostic mobile money service (2004) Offering means of easier and faster payment in Bolivia Successful Bank-telco partnership to offer mobile wallet A USSD based mobile wallet for the un/ under banked 3

4 PHILIPPINES first worldwide telco-led bank agnostic mobile money service 443M total transaction value 1.9M Active users (june 2015) 250% YoY increase in transaction volume Enable subscribers to carry out cashless financial transactions including payment and money transfers, using their registered mobile number Create a broader ecosystem of use cases for mobile money 2015 Best Payment Deployment in Asia: Amdocs and Globe Gold Stevie Award for Best New Product and GoldQuill Award (2013) ecosystem More than ATMs and 6000 fixed partner outlets accepting cash in and out transactions Partnered with MasterCard and American Express opened doors to millions of outlets across the nation as well as ecommerce sites Recently partnered with GrabTaxi as a mode of payment as well as for driver reimbursements Launched BanKO, a branchless bank in partnership with BPI and Ayala in 2009 Partnerships with operators such as Maxis in Malaysia to provide an international remittance facility for migrants supported by GCash Purchase goods and services Tax payments and bill payments P2P money transfer International remittances with over 27 partners in 15 countries Micro-finance and microbanking platform Transportation and other payment services about globe telecom, inc Globe Telecom, Inc. is the number one mobile brand in the Philippines and the purveyor of the Filipino digital lifestyle. Globe Telecom, Inc. provides cellular, broadband and mobile data services by focusing on enriching their content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. "Seventy-five percent of Filipinos today are unbanked, and given that only three percent of the population has credit cards, a lot of people still don't have access to online payments nor can they perform transactions in the digital space. With Amdocs' technology, our innovative GCash and GCash beep services have helped us overcome a lot of these market without the need for a traditional bank account. Albert Tinio, chief executive officer of G-Xchange, Inc. 4

5 NORWAY superior customer experience and a secure and frictionless mobile payments solution 2M Monthly transactions 60M Total transaction value (2016 est.) Looking to consolidate localized mobile wallet solutions in the market: 3 top service providers formed a joint mobile payments venture (a licensed mobile financial services company) Single mobile wallet ecosystem 200+ merchants already part of the ecosystem Supports all financial and settlement processes Robust merchant aggregator onboarding and support Consolidated 3 complex payment platforms into one State-of-the art platform with better scale Payments for all subscribers in one place on simplified interface Turns carrier billing into primary means to pay on platform Public cloud deployment (AWS) Complete managed services support suite about strex Strex is owned by the major Norwegian mobile operators, Telenor and Telia Norway, and provides mobile payment solutions for all mobile users in Norway With the launch of our single mobile wallet, we are able to offer our customers the most convenient shopping experience with a wide choice of funding and payment options, as well as provide merchants with a state-of-the-art platform for marketing their goods with integrated loyalty programs. Hege Kosberg, Former CEO Strex. 5

6 INDONESIA a USSD mobile wallet for the unbanked and the underbanked 200M Annual transaction value (2015 est.) 1.3M Registered users 33% 90-day active users features A USSD mobile wallet which includes mobile banking, mobile payments, insurance, financing and remittances for the unbanked and the under-banked Enables subscribers to carry out cashless financial transactions including payment and money transfers, using their registered mobile number ecosystem Over 60 online merchants and marketplaces such as Elevenia, Foodpanda and Lazada Eight retail partners with over 22,750 offline retail outlets, including convenience stores Alfamart, Alfamidi, Lawson, Indomaret, 7-Eleven and Circle-K Cash in/cash out and service payment: 80+ banks; 70,000+ ATMs International money transfers in cooperation with WorldRemit, Prabhu Mobile, Xendpay, m-hits and others Industry first 1 of 3 telco's that became part of interoperable solution for money transfer New features including international money transfers, discounts and reward schemes The service ties-up with leading online stores as a mode of payment about indosat ooredoo Indosat Ooredoo (IDX:ISAT), member of Ooredoo Group, is building Indonesia s leading digital telco, enabling access and greater connectivity for everybody and every business. Focusing on human growth, Indosat Ooredoo aspires to enrich the lives of Indonesians in the digital world and proactively offer solutions to fulfill their needs. Best Mobile Payment Service - Telecom Asia Award Innovation Award from Global Telecoms Business 2014 Digital Brand of the Year from Infobank 2015 (category: e-money) Best Mobile Financial Services from GSMA

7 GHANA successful bank telco partnership via a mobile wallet 12M Monthly transactions 400K Active agent wallets To significantly reduce churn in aggressive pre-paid market Creating new source of revenues for the bank and the telco use cases Merchant payment Bill payment Top-up / airtime purchase Couponing in partnership with Mobile wallet Multiple bank integrations (including multiple trust accounts) Customized, individually-branded bank wallets Built-in USSD integration about tigo cash Tigo Cash is a mobile financial service which responds to financial needs and facilitates a digital payment lifestyle Tigo Cash Testimonial by Gbeda Tigo Cash Testimonial by Sarah 7

8 INDIA unique retailer ewallet solution for processing mobile payments across multiple lines of business +6Bn Total transaction value +200M Subscribers +570M Monthly transactions Multiple lines of businesses that needed to be funded and managed on separate wallets by the agent due to regulatory requirements which reduced usage Huge working capital blockage issues for agents due to multiple wallet requirements which reduced usage usage Telcos wanted to encourage and enable more postpaid services to be paid by wallet due to government incentives business benefits Agents Ingenious solution for maximizing return on working capital - one funded account can be utilized to manage prepaid and postpaid Telecom operators Reduces postpaid bill collection costs while complying with tax regulations Reduces operational risk of defaults on postpaid payments Reduction on revenue leakage Unique Retailer ewallet solution for processing mobile payments across multiple lines of business - prepaid top-ups, postpaid & DTH bill payments, thus enabling the agent to pre-fund only a single wallet. Bulk adjustment Payments Electronic Top-Ups VAS Retailing Post paid, Landline & DTH bill Payments about airtel Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers.in India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G wireless services and mobile commerce. 8

9 BOLIVIA offering means for easier and faster payment in bolivia $24M Total transaction value per year 800K Registered wallets 1.5M Transactions per year Tigo was looking to address the need for financial inclusion as only 20% of the population saves formally and only 42% are banked* Declining ARPU- looking for new source of revenues ecosystem Widespread bank integration - 16 banks in total Wide ecosystem of transfer partners for International Remittance Disbursement (Western Union, Transfer- To, and others) *World Bank Acquired electronic money license to launch their service and serve independently from banks Current offering includes: cash in, cash out, Domestic remittances (P2P and agent based), International remittance disbursement Future offering will include partnership based offerings such as: Loans, Insurance and savings products Enhanced flexibility on platform enables seamless open API integrations about tigo (millicom) Millicom is a leading international telecommunications and media company dedicated to emerging markets in Latin America and Africa. Operating under the Tigo brand in 14 countries, Millicom offers innovative and customer-centric products. 9

10 UNITED STATES enterprise payment processing solution 100% uptime 20% Reduction in payment failure rate 9m Active users 13% Chargeback reduction ~2.7bn Total transaction value 17% Increase in auto payments since launch Needed to reduce fraud risk, chargebacks and associated costs Lack of prepaid payments support Needed to consolidate all channels/brands Production stability issues unstable Amdocs enterprise payment processing (epp) enables metropcs to improve customer experience via optimizing electronic payment options. Private, secure, fully-hosted data center deployment Tokenization and P2PE MVNO payment management Consolidated channel/ brand policy management Text2pay Hosted PCI compliant checkout UI about metropcs MetroPCS is a prepaid wireless service in the United States that is part of T-Mobile US, Inc. MetroPCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. With our high degree of focus on customer satisfaction, we are always looking for opportunities to eliminate unnecessary pain points for our customers. We are thrilled to continue our long-standing relationship with Amdocs by introducing this new solution which creates a shorter, simpler Former chief information officer, technology at T-Mobile 10

11 NETHERLANDS robust revenue management solution Significantly improved customer experience with dramatically fewer invoices; a single bill for multiple service types and personalized tariffs 250M rated events/ month $136M transactions value/month 24M active customers Up to $1.2M Annual Revenue Leakage savings Multiple invoices from different departments Multiple, disparate legacy billing systems Multiple billing processes business benefits Pervasive and flexible rating capabilities Significant cut in time to market for new products and service, even with complex pricing structures Improves invoice accuracy, automates billing processes, reduces number of bills Centralizes billing calculations in one department, making it easier to investigate and configure the billing flow and final invoice Performs all revenue management functions for customers across all segments (private, retail, corporate) Provides centralized control over product and service definitions to reduce infrastructure, system development and maintenance costs Full managed services suite for infrastructure, software support and business analysis about abn-amro ABN AMRO Bank N.V. is a Dutch state-owned bank with headquarters in Amsterdam. ABN AMRO Bank is the third-largest bank in the Netherlands. 11

12 about amdocs Amdocs is a leading software & services provider to the world s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, intelligent operations and delivery expertise. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal To learn more about Amdocs Mobile Financial Services capabilities, request a demo from one of our MFS experts. REQUEST A DEMO Amdocs. All rights reserved.