Accelerate Your Business with Huawei Service

Transcription

1 Accelerate Your Business with Huawei Service

2 Building the Capability Launch Hi-Care and Co-Care Services Launch Visibility tool for supply chain tracking Dubai HUB for Enterprise business Professional service product launched (Network design) Technical Support website launched Launch Support-E Portal 1st HCIE certification Launch UniSTAR SCT FUTURE Enterprise supply chain started operation Egypt TAC launched (7x24) 50,000 Technical documents on Support-E website posted Huawei Service Partner Program (HSCP) announced Launch Huawei Partner Portal Launched ICT technical certification program, covering all technical areas. Launched Huawei Certified Internetwork Expert (HCIE) certification Enhanced elearning Portal with Live Virtual Classroom Launch Channel Training Fund Programme 1

3 Global Support Resource Global Technical Assistance Centres (GTAC) Regional & Country Technical Assistance Centres (TACs) Global & Regional Spare Parts Operation Centre (SOCs) Spare Parts Logistics Centres (SLCs) Service Resource centres (SRCs) R&D Centres Technical Assistance Centres (TACs) & Logistics Centres 12 TACs Worldwide 11 Languages Supported 131 Logistic &Spare Parts Centres Learning Resources & Partnership 45 Training Centres 80+ Authorized Learning Partners 800+ Certified & Authorized Service Partners 7,000 Enabled Partner Engineers Huawei Service Team 28,000 Service Staff 1,450 Dedicated Enterprise Service Staff/Experts 1,350 PMP Project Management Experts 2

4 Unified ICT Services Energy & Power Large Enterprises Government & Public Sector Transportation Finance SMB UC&C Enterprise Networking IT Product Consulting Assessment Planning Partners Enterprise Full Lifecycle Services Plan Build Run Plan Design Implement Operate Improve Network Design Integrated Design Validation Deployment Migration Network Integration Hardware Support Software Support Solution Support Managed Support Optimization Professiona l Services Customer Support Enterprise Wireless Learning Services 3

5 Professional Services Fast and Reliable 20+ years industry experience A global professional services ecosystem of employees and partners in 140+ countries Standardized processes and professional tools Strict quality assurance and high efficiency 1,350+ PMP project management and engineering experts Plan Design Implement Improve 4

6 Customer Support Services Global Support Network 7*24, Follow the sun 3-level technical support Comprehensive spare parts system On-site troubleshooting capability Consistent and Secure Service Reliable and secure customer management system Online support centre Globally consistent support process Partner Ecosystem 800+ certified partners Partner enablement package Attractive partner program 5

7 Enterprise Online Support Website 30% Self solve problems 15,000/month Problem Solving 500+ Multimedia training courses 12,000 +/month online training 8 ICT professional Boards 400,000 +/month page views 100,000 + documentation 160,000 + /month page views 30,000 + software and patch 100,000 +/month downloads Internet security 80 Service tool 12,000 +/month downloads Online self-service platform anytime anywhere 6

8 Huawei Certification CAN Drives Career Success in A Better Way All-fields Internetwork Expert Network Professional Convergence An ICT multitechnology certification in line with the industrial climate of ICT convergence CAN A complete professional technical certification system covering all ICT technical fields New Network Associate New Certify Today, Master Tomorrow An updated certification system with new technologies, new ideas and new industry trends 7

9 Channel Service GTM Customers Huawei Brand Services Resold by Partner, Delivered by Huawei Partner Partner Brand Services Sold and Delivered by CSP, Supported by Huawei HiCare CoCare Huawei Service Platform Online Support/E-Learning/Simulators/TACs/Spares Always Online 8

10 CSP Incentive Channel Partner with service capacity can join the HSCP to be Huawei Certified Service Partner with benefits: Fast/Simple/Easy cooperation Efficient sales and service support Competitive in incentive program Collaborative service lead to profit Global support On-the-job training and instruction CSP Certification Requirements 3 star 4 star 5 star Service platform assurance Certification engineer requirements ( minimum) Have a customer service hotline 8x5 24x7 24x7 Have a system in place to manage customer problems and has established routine troubleshooting processes. - Yes Yes Have a test lab for post-sales support. - - Yes Product category Routing & Switching WLAN Security Transmission Video Conferencing, Unified Communication Call centre Servers&Storage Cloud Network Energy 10 product domain HCNA HCNP HCIE HCNA HCNP HCIE HCNA HCNP HCIE Networking CSP(Unify Routing & Switching, WLAN, Security)

11 Triple Win Customer benefits Business agility Cost efficient Higher SLA Smart workflow Partner benefits More profit Enhance customer loyalty Differentiate in the market Grow business with Huawei Huawei benefits A global service network Fast response Local representation Customer intimacy 10

12 Continue the discussion Join our group Enter for a chance to win Huawei Enterprise ME Gitex 2013 Win a super slim Huawei ASCEND P

13 HUAWEI ENTERPRISE ICT SOLUTIONS A BETTER WAY Copyright 2014 Huawei Technologies Co., Ltd. All Rights Reserved. The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.

14 One Stop - All Resolution Customer Support Service Service Availability Fast Response to Incident Timely Hardware Supply Experts Supporting Potential Risk Recommend Service Availability Operation Excellence System Reliability Improve system availability Minimize Services Down Time Decrease services Impact System Reliability Operation Excellence Global best practice sharing SPOC Mgt. & Case Sharing Excellent IT Supporting Tool Synergized Field Maintenance Huawei E2E Customer Support Service to deliver Better Business Value 13

15 Huawei Learning Service Solution Industry-specific Capability Development Solutions Finance Transpor Tation Power Energy Education Government Product Technical Training Huawei Certification Competence Consultation and Development Network Products Technical Training Secospace Products Technical Training UC&C Products Technical Training IT Products Technical Training Wireless Products Technical Training Huawei Certified Network Associate Huawei Certified Network Professional Huawei Certified Internetwork Expert Huawei Sales Specialist Huawei Solution Specialist Huawei Field Specialist Huawei Customization Specialist Talent Cultivation Strategy Competence Assessment and Improvement Managed Learning System Tools & Platform Equipment Simulators Live Virtual Classroom Ea-Learning / E-Lab Online Certification Management Huawei Certification Forum 45+ Training Centers / 80+ HALPs Test Centers in 165+ Countries 14

16 Accelerate with Partners The Ecosystem in action - KSA TVTC(VDI) Challenges Customer want to deploy VDI in 4 universities in different areas. Need solution for operational support and maintenance Service Solutions Partner provide engineering service and Huawei give onsite training. Partner purchase Hi-Care through distributor from Huawei Huawei provides maintenance service directly to end-customer Benefits triple win with healthy ecosystem Customer receives both implementation and operational service from high quality service providers Reseller offer complete solution includes the equipment, installation & maintenance 15

17 T-Systems Zero Outage Certification T-Systems is the largest German and one of the largest European IT services companies. T-Systems generated revenue of around EUR 10 billion in the 2012 financial year. Customer Challenge Various and strict requirements of customers Worldwide project management Huawei Solution Dedicated Global Service Manager Well organized solution develop team to work together with T-Systems to develop the solution End to end Zero outage process integration Process fire drill and project pilot Provided service green channel for Major Incident Well organized service document Huawei is the fastest supplier which have passed the Zero Outage Certification.. Christoph Dicks Vice President of T-systems 16

18 Huawei Unified ICT Services Customers accelerate their business with Huawei ICT Lifecycle Services Partners grow their business with Huawei Service Partner program People increase their knowledge with Huawei Learning Services 17

19 HUAWEI ENTERPRISE ICT SOLUTIONS A BETTER WAY Copyright 2014 Huawei Technologies Co., Ltd. All Rights Reserved. The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.