Digital Government Cloud Benefits and Case Studies. John Cousens, Vice President, Public Sector Canada

Transcription

1 Digital Government Cloud Benefits and Case Studies John Cousens, Vice President, Public Sector Canada

2 Analysts Confirm the TCO Advantages of Cloud Deployment Analyst reports validate TCO Savings from Cloud over Onpremise 48% TCO for a Cloud solution is 48% lower than On premise Methodology - The data for this model was drawn from 5 studies of over 50 companies 5 Year TCO per User 38% $500 30% $400 $300 $278 $226 Cloud cost savings IT labor/services Infrastructure Software 13% $200 $97 $76 Infrastructure: server, networking and storage hardware, power and facilities $100 $96 $170 McKinsey IDC Yankee Group Gartner $- On Premise Cloud Source: McKinsey TCO Whitepaper- McKinsey Report on SaaS, IDC Cloud Software Market Opportunity Analysis, Yankee Group On-Demand & On-Premise Total Cost of Ownership analysis and Gartner Gartner- SaaS TCO is 13% Less Than On-premise paper

3 Rapid Implementation Quick Customer Wins and Value Realization Using Agile Methodology Workers Compensation Nova Scotia Omni Channel, Health Services Agile Iterative Process Open Standards Prebuilt Workflows Dashboards API Framework 10 weeks 9 Months 4 months 4 weeks Waste selection Program 311 Omni Channel, Case management, Social Services Intake Workers Compensation Nova Scotia Omni Channel, Health Services Disability services with multi-agency case management & collaborative care.

4 Cloud is the Innovation Platform Marketplaces

5 Globe and Mail Editorial, December 14th Catherine McKenna, Minister of the Environment and Climate Change Major corporations such as Facebook, Google and Wal-Mart are all part of RE100, a global initiative that commits companies to move toward 100-per-cent renewable energy. One of these companies, Salesforce, had plans to achieve net-zero carbon emissions by 2050, but through rigorous innovation has already reached its goal. Carbon Emissions (grams CO2e/ computer transaction) 95% more carbon efficient 64% more energy efficient Carbon Efficiency Comparison per transaction* *Estimated avoided carbon emissions from salesforce.com customers running applications on the multi-tenant cloud as opposed to running on-premise servers. Actual carbon emissions savings could vary. Based on WSP comparison model and research commissioned by salesforce.com, March 2011.

6 BC Online Tribunal Transformation Pioneering a new end to end dispute resolution for Canada s first Digital Tribunal Darin Thompson, Legal Counsel, Justice Services Branch Deployed a modern, reusable technology solutions: an Expert System and the Dispute Resolution Suite The salesforce.com platform (PaaS) is the foundation for these solutions Increased user satisfaction with the user experience Vancouver Sun, January 4 th, 2018 B.C.'s trailblazing digital justice delivering success CBC News, March 20, 2017 Small claims cases in B.C. to be resolved online Slaw.ca, June 8 th, 2017 Dispute Resolution of the Future: 24 Hour Access, No Set Dress Code

7 DFATD Cloud Proof of Concept Results; GTEC 2016

8 Canada Post and Purolator Tap Salesforce for Case and Customer Service Use Case: Sales Use Case: Customer Service Needed to track all customer relationships in a single unified system With Salesforce, Purolator has one agile platform for Sales, Customer Service and application development Customer submit requests and inquiries from desktop, phone or tablet Reduced app deployment time from 6 months to 6 weeks 2X number of requests processed each month Purolator

9 We ve Leads the built Way over in Government 100 apps Cloud with App Innovation Salesforce Had costly, to month help development government cycles & be ongoing maintenance more agile. Consolidated 1700 legacy systems into 15 cloud, mobile-enabled apps Built 100+ apps, 26 apps deployed in 6 months Sonny Hashmi, Chief Information Officer, GSA Contact center provides multi-channel support to other agencies Use Case: Cloud App Development, Engagement Center Had costly, month development cycles & ongoing maintenance Consolidated 1700 legacy systems into 15 cloud, mobile-enabled apps Built 100+ apps, 26 apps deployed in 6 months Contact center provides multi-channel support to other agencies 75% Faster development per app 92% Reduction in TCO per app

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