Gartner Business Transformation & Process Management Summit 2016

Transcription

1 EARLY-BIRD DISCOUNT Save 325 by 22 January 2016 Gartner Business Transformation & Process Management Summit March London, UK gartnerevent.com/eu/bpm Key Benefits Impact your organization s business transformations Enhance customer centricity Drive growth, reduce costs and increase efficiencies Quantify improvements in business outcomes

2 Transforming Business Through Strategic Process Management The Gartner Business Transformation & Process Management Summit 2016 will help you to move beyond one-off, narrow projects focused on incremental effi ciencies towards truly game-changing business transformation. Through joint exposure to innovative ideas, new techniques, case studies of organizations facing similar challenges, and new technologies, you ll be better equipped with the latest thinking and techniques for driving your business transformation initiative. What s New for 2016 Business Transformation and the role of Process Management Increased emphasis on reinventing processes to drive growth and innovation Sessions focused on smart machines, operational intelligence, case management and business operating models More focus on business operations For the most up to date information about our agenda, speakers and sessions please visit our website gartnerevent.com/eu/bpm Gartner Business Transformation & Process Management Summit 2016

3 Agenda tracks A Redesigning Process for Greater Value Master the fundamentals of BPM, this track introduces key process concepts, techniques, methodologies and technologies for improving or redesigning processes in order to deliver better business outcomes. Early stage benefi ts of BPM are primarily around increased effi ciencies and lower costs. Establishing a strong BPM foundation is critical for establishing BPM as an ongoing program for continuously improving business performance outcomes. B Reimagining Work and Business Operations This track departs the process-only perspective and explores the wider context of business operations, work and related behavior. The emphasis is on how latest methodologies, design principles, architectures, organizational thinking, and technologies support rethinking, redesigning and digitalizing existing business operations to extend and signifi cantly upgrade capabilities to address new use cases (such as case management) and new process participants (such as customer or partner self-service, introduction of IoT and smart machines). Hot Hot topics by by track track - Customer journeys - Business architecture - Structuring initiatives - Choosing BPM platform - Automated process discovery - Business moments - Improvisational processes - Business operations - Customer analytics - Dealing with complexity - IoT - Organizational change C Enabling Business Transformation Through Process Management Move beyond traditional BPM to reimagine your operations to support business transformation and innovation. Update your mindset, behavior, methods and technologies to tackle the continuous and disruptive changes that are characteristic of business transformation initiatives. Also explore new research and leading-edge methods, techniques and technologies in order to deliver the desired business outcomes of the transformation initiative, and to establish yourself as a change agent and leader for business transformation. - Adaptive enterprise - Change and transformation - Networked economy - Service providers - Leadership - Smart machines D Applying Learning into Practical Approaches This track provides opportunities to engage with peers and analysts through practical, hands-on sessions to address your real-world challenges. Step out of the theory, engage in lively debate and arm yourself with tools for change. Pre-registration is required as seating is limited. - Applying metrics - Business case - Change frameworks - Business moments - Operational intelligence Virtual Tracks E. Chief Digital Officer F. Customer Excellence G. Banking & Financial Services Visit gartnerevent.com/eu/bpm or call for updates and to register!

4 Tracks at a Glance When attending this event, please refer to the agenda handout provided or the Gartner Events mobile app for the most up to date session and location information. A. Redesigning Processes for Greater Value B. Reimagining Work and Business Operations C. Enabling Business Transformation Through Business Operations D. Applying Learning Into Practical Approaches Does Your Customer s Process Matter? Bruce Robertson E F The Future of BPM: From Improvement to Improvisation Janelle Hill Beyond Business Transformation to the Adaptive Enterprise Donna Fitzgerald G Workshop: Applying Metrics for BPM Success Moderators: John Dixon and Samantha Searle Becoming a Rebel Change Agent Moderator: Elise Olding Better Together: Using Business Architecture to Structure BPM Opportunities Mark McGregor Business Operations as a Recipe Marc Kerremans F Build Understanding to Make Change Stick Elise Olding E Workshop: The Value-Centered Collaborative Business Case Moderator: Donna Fitzgerald Selling BPM to the Business Moderator: John Dixon Big Change Requires Small Change Carol Rozwell The Use of Customer Journey Analytics Driving Your Business Processes Brian Manusama F Business Model Platforms for the Economics of Connections Kristin Moyer E G Workshop: Three Change Frameworks and How to Use Them Moderators: Carol Rozwell and Elise Olding Customer Journeys and Business Operations Moderator: Brian Manusama What s the Best Type of BPM Platform for You? Rob Dunie The Gartner Business Process IQ Framework: How Smart Does Your Business Process Need To Be? Michele Cantara What Business Transformation Leaders Should Know About Service Providers Doing Business Model Reinvention Julie Short E F G Workshop: Create Your Own Business Moment to Envision Business Transformation Possibilities Moderator: Don Scheibenreif Working with Consultants in Business Transformation Moderator: Julie Short To the Point: Maverick: The Thing is Always Right What Happens When Things Become Customers Don Scheibenreif E F Automated Business Process Discovery Processes and Algorythms Marc Kerremans Driving Better Outcomes Through Digital Business Moments Rob Dunie E To the Point: Introducing Business Operating Systems Marc Kerremans E G Dealing with Complexity in a Bimodal World David Norton E F Use Brain-Aware Techniques for Organizational Change Success Elise Olding E Virtual Track: Chief Digital Offi cer F Virtual Track: Customer Excellence G Virtual Track: Banking & Financial Services To the Point: Enabling Business Agility with Fluid Change Janelle Hill Business Transformation Requires Workplace Diversity Carol Rozwell Financial Services: Fintech and Smart Machines can Have a Large Impact, if you Look at Processes Differently Rajesh Kandaswamy F G Workshop: Using Analytics and Operational Intelligence to Exploit Business Moments Moderators: Rob Dunie Workshop: The Business of Running a Restaurant Martyn Ould, Teaching Fellow, University of Barth Clinic: An Introduction to BPM s Maturity Model, Parts 1 & 2 Moderator: Samantha Searle Ask the Analyst Roundtable: Pitfalls of Business Transformation Moderator: Donna Fitzgerald Overcoming Change Resistance Moderator: Carol Rozwell Ask the Analyst Roundtable: Turning Payment Services Directive 2 (PDS2) into a Competitive Advantage Moderator: Kristin Moyer G Ask the Analyst Roundtable: Tools for BPM Moderator: Michele Cantara How do you Ensure That Your Business Process Investments do not Become a Stumbling Block for New Business Models? Moderator: Rajesh Kandaswamy G Agenda sessions as of 21 December 2015 and subject to change Gartner Keynotes Guest Keynote Mastermind Panel Customer Engagement Will Accelerate to the Speed of Digital Business Don Scheibenreif Connecting Process to People and Things Bruce Robertson A Journey Through Business Transformation Walter Kok, Head of Global Process Management, ING Inspiring, bold but realistic statements about the future. BUPA How To Succeed At Business Transformation Derek Miers, Thought Leader, Transformation Advisor Correy Voo, Board Advisor, previously CTO UBS, Global Head Applied Strategy Banc of America Eric Sluis, previously CFO and COO, Interpolis, CIO Achmea, Transformation Leader Achmea 2020 Gartner Business Transformation & Process Management Summit 2016

5 Registration and Pricing 3 Easy Ways to Register Web: gartnerevent.com/eu/bpm emea.registration@gartner.com Telephone: Pricing Early Bird Price: 2,225 + UK VAT (Ends 22 January 2016) Standard Price: 2,550 + UK VAT Public Sector Price: 2,025 + UK VAT Who Should Attend Business Process Improvement Leaders IT leaders involved in improving and redesigning processes Line of business process owners Business process project/program managers Directors/Managers of BPM and process quality Chief Process Offi cers Business Transformation Leaders IT and business leaders focused on transformation projects Enterprise, business and solution architects Organizational change leaders Business & IT Leaders Business relationship managers Business and system analysts COOs Strategy, operations, fi nance and quality management leaders Sales operations Digital marketing and customer experience management leaders Governance, risk and compliance leaders Chief Digital Offi cers Gartner Clients A Gartner ticket covers both days of the Summit. Contact your Account Manager or emea.events@ gartner.com to register using a ticket. Send more, Save more! Maximize learning by participating together in relevant sessions or splitting up to cover more ground, sharing your session take-aways later. Summit Team Discount Offers: 4 for the price of 3 7 for the price of 5 10 for the price of 7 I found the conference very relevant for the business challenges I am facing. More importantly I have some insight and techniques to address these. British Gas Great opportunity to increase knowledge about BPM methodology to improve in the future. The way managing process reenergising initiatives. Excellent way of communicating by speakers. Good ideas from some sponsors. SIA Venue Park Plaza Westminster, London, UK. Phone: Visit gartnerevent.com/eu/bpm or call for updates and to register!

6 Solution Showcase Develop a shortlist of technology and service providers. Get exclusive access to client case studies, product roadmaps, and demos. Talk to solution experts who can answer your specifi c questions. Sponsorship Opportunities For further information about sponsoring this event: Telephone: european.exhibits@gartner.com Platinum Sponsors AuraPortal Helium, thanks to its modular structure, can control everything from a very simple project or the management of a department right through to the complete, integrated management of an entire company or organization. This is possible thanks to its modern and fl exible BPM (Business Process Management) software which can be used by anyone even without technical skills. TIBCO Software, a leader in integration, analytics, and event processing, empowers executives, developers, and business users with Fast Data solutions that make the right data available in real time for faster answers, better decisions, and smarter action. Silver Sponsors Appian delivers an enterprise application platform that unites users with data, processes, and collaborations in one environment, on any mobile device, through a social interface. ISIS Papyrus Software offers the Papyrus Platform for fully integrated in and outbound customer communications, document management, and Adaptive Case Management & BPM for enterprise customer operations. Kofax is a leading provider of software to simplify and transform the First Mile of customer engagement. More than 20,000 customers globally rely on Kofax software to differentiate and grow. Pegasystems develops strategic applications for sales, marketing, service and operations. Pega s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. The #1 rated IBPMS for Microsoft, Sequence promotes active collaboration across the enterprise while HotChange ensures agility, change and total control of your business processes. Sapiens DECISION enables business users to model, verify, manage and execute business logic and decisions, transforming their business logic. DECISION reduces operational cost and risk. Sponsors as of 22 December 2015 and subject to change 2015 Gartner, Inc. and/or its affi liates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affi liates. For more information, info@gartner.com or visit gartner.com.