Better : Holistic IT Management of Hybrid Solutions Andy Lawrence ALM / OCC Architect Gary Marshall OCC Architect SAP UKI

Transcription

1 Better : Holistic IT Management of Hybrid Solutions Andy Lawrence ALM / OCC Architect Gary Marshall OCC Architect SAP UKI 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 1

2 Simplify everything. Do anything. Run simple.

3 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP SE or an SAP affiliate company. All rights reserved. Public 3

4 IT & Cloud Management Data and application logic is spread across different packaged and custom-built applications on premises, on managed infrastructures, and in the public cloud. Hybrid enterprise IT landscapes have become the norm. Stefan Ried, Forrester Research, Inc., The Hybrid² Integration Challenge, May SAP SE or an SAP affiliate company. All rights reserved. Public 4

5 IT & Cloud Management Data and application logic is spread across different packaged and custom-built applications on premises, on managed infrastructures, and in the public cloud. Hybrid enterprise IT landscapes have become the norm. Stefan Ried, Forrester Research, Inc., The Hybrid² Integration Challenge, May SAP SE or an SAP affiliate company. All rights reserved. Public 5

6 Agenda Hybrid Scenarios Get into the Cloud Run the Hybrid Solution Change the Hybrid Solution Summary 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 6

7 Hybrid Scenarios

8 SAP Cloud Powered by SAP HANA (On Premise) Private Cloud (Managed) Public Cloud Managed-Cloud-as-a-Service Customer Systems SAP HANA Enterprise Cloud Custom infrastructure and maintenance SAP Business Suite SAP Business Warehouse SAP HANA Datamart Any DB SAP HANA 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 8

9 Private Cloud: SAP HANA Enterprise Cloud SAP HANA Enterprise Cloud SAP NetWeaver BW on HANA Replication Mechanisms (ETL) VPN / MPLS On Premises SAP Business Suite Other Applications Example: SAP BW in SAP HANA Enterprise Cloud 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 9

10 SAP Cloud Powered by SAP HANA Overview Product Portfolio (On Premise) Private Cloud (Managed) Public Cloud Managed-Cloud-as-a-Service Platform-as-a-Service Customer Systems SAP HANA Enterprise Cloud SAP HANA Cloud Platform Custom infrastructure and maintenance Any DB SAP Business Suite SAP Business Warehouse SAP HANA Datamart Build Extend Run applications SAP HANA 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 10

11 Platform as a Service: SAP HANA Cloud Platform Developer Experience Native (HANA/XS) Integrated Open (JAVA) SAP HANA AppServices Application Services www Mobile Portal Analytics Collaboration Security Integration Enablement Services Application Management Systems Management Administration & Monitoring SAP HANA DBServices Spatial & Transactions Analytics Streaming Predictive Graphs Text Mining SAP HANA Cloud Platform Develop Your Own Applications in the Cloud 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 11

12 SAP Cloud Powered by SAP HANA Overview Product Portfolio (On Premise) Private Cloud (Managed) Public Cloud Managed-Cloud-as-a-Service Platform-as-a-Service Software-as-a-Service Customer Systems Custom infrastructure and maintenance Any DB SAP HANA Enterprise Cloud SAP HANA Cloud Platform Line-of-Business Apps SAP Business Suite SAP Business Warehouse SAP HANA Datamart SAP HANA People Customer Build Extend Run applications Finance Supplier New Apps Collaboration Soccer Health Consumer Startups People SAP Jam Business Ariba Commerce Hybris 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 12

13 Software as a Service: SuccessFactors SuccessFactors Performance & Goals Workforce Analytics Compensation Recruiting Execution Learning Employee Master Data, Reporting Relationships etc. Analytical Extractors Pay Adjustments, Bonus, etc. Vacancy New Hire Skills, Competencies, Qualifications Cost Objects Cost allocation & Invoicing SAP ERP HCM Personnel Administration Organizational Management Payroll SAP ERP FI/CO Integration supported through SAP NW PI on-premises or SAP HANA Cloud Integration Example: Integration of SuccessFactors Talent Management and SAP ERP 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 13

14 SAP Cloud Powered by SAP HANA Overview Product Portfolio (On Premise) Private Cloud (Managed) Public Cloud Managed-Cloud-as-a-Service Platform-as-a-Service Software-as-a-Service Customer Systems Custom infrastructure and maintenance Any DB SAP HANA Enterprise Cloud SAP HANA Cloud Platform Line-of-Business Apps SAP Business Suite SAP Business Warehouse SAP HANA Datamart SAP HANA People Customer Build Extend Run applications Finance Supplier New Apps Collaboration Soccer Health Consumer Startups People SAP Jam Business Ariba Commerce Hybris Integration leads to new and innovative business processes 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 14

15 IT Management in the Cloud Split Responsibility Service Provider Customer On Premises Private Cloud (Managed Service) Platform as a Service (PaaS) Software as a Service (SaaS) Business Data Business Data Business Data Business Data Application Application Application Application Platform / DB Platform / DB Platform / DB Platform / DB Infrastructure Infrastructure Infrastructure Infrastructure Collaboration of Customer and Cloud Provider 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 15

16 Get into the Cloud

17 How to Transfer Your Data into the Private Cloud? Option 1 Standard scenario: Use the database migration option (DMO) of Software Update Manager (SUM) System A Any DB DMO of SUM System H HANA Solution facts: > Full transfer of master and transactional data > One-step Migration and Upgrade > Optional Unicode Migration On premises SAP HANA Enterprise Cloud Data Migration to SAP HANA Enterprise Cloud 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 17

18 How to Do a Selective Migration? Option 2 Current productive system Creation of an empty shell copy Migration of empty shell to target release and SAP HANA as DB Selective migration of data into new SAP HANA system Any SAP ECC release SAP NetWeaver Any SAP ECC release SAP ECC HANA release SAP ECC HANA release SAP NetWeaver SAP NetWeaver SAP NetWeaver Any DB Any DB SAP HANA SAP HANA Carve Out Powered by SAP Landscape Transformation 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 18

19 How to Connect On-Premises to SAP SaaS Offerings? Rapid Deployment Solutions SAP ERP Configuration Data mappings Ariba Supplier Network Catalog Mappings SAP Process Integration Supplier Onboarding Trading Partners Secure Connectivity SAP Business Suite Integration via Rapid-Deployment Solution 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 19

20 How to Do the Initial Data Load? Middleware SAP ERP HCM Integration Add-On for SAP ERP HCM and Success Factors *.CSV SuccessFactors BizX Sync Employee Data with SuccessFactors (RH_SFI_SYNCHRONIZE_EMPL_DATA) Initial Data Load triggered via Integration Add-On 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 20

21 Option 1 Option 2 Option 3 Option 4 How to Set Up Process Integration? SAP Cloud Applications APIs/Web Services Direct Integration SAP PI SAP HANA Cloud Integration 3 rd party Integration Platform SAP On Premise 3 rd Party On Premise 3 rd Party Clouds You have a Choice To Deploy Integration 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 21

22 How to Handle Identity Management? SAP Cloud Identity service bridges the gap between: customer s on-premise application SAP on-demand applications SAP websites 3 rd party on-demand applications by verifying user identities and granting authentication On-premise app SAP Cloud SAP Cloud Identity service Authentication One SAP identity Single Sign-On User Management Managing identities and their lifecycle within the Cloud Leverage SSO to SAP web sites, On-Demand applications SAP Cloud Identity Service One Login for Cloud Applications 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 22

23 How to Integrate Identity Provider for Web-based SSO? Customer On-Premises Network SAP Cloud User X.509 Social Identity Provider On-Premise Identity Provider SAML SAP Cloud Identity SAML 3 rd party App. Enable Web-browser Based Single Sign-on 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 23

24 How to Register Cloud Services in SAP Solution Manager? The LMDB is used in SAP Solution Manager to document the entire technical landscape If the Cloud Service is not modeled in your SLD yet: Model the service in LMDB as unspecific technical system Create logical port Assign logical port to technical system SAP Solution Manager Needs to Know the Cloud Service to Support it 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 24

25 Run the Hybrid Solution Management for Different Cloud Scenarios

26 IT Management in the Cloud Split Responsibility Service Provider Customer On Premises Private Cloud (Managed Service) Platform as a Service (PaaS) Software as a Service (SaaS) Business Data Business Data Business Data Business Data Manage! Application Application Application Application Platform / DB Platform / DB Platform / DB Platform / DB Infrastructure Infrastructure Infrastructure Infrastructure Trust, but Verify! Collaboration of Customer and Cloud Provider 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 26

27 Run SAP Like Factory Operations Control Centre Business Process Operations Application Operations IT Infrastructure Operations Operations Control Centre (OCC) Central Monitors/ Dashboards Status Core Business Processes Central Alert Inbox Event Management Status Business Users Status System Components Act Check Continuous Improvement Process Plan Do Problem Management (re-active / pro-active) Change Management Incident and Problem Management 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 27

28 Availability Productive Systems 97% Last Month Memory Usage 15% Free Memory Systems in HEC 4 Productive Systems Incidents + 3 M oni tor ing Inf Re or po mrts ati on Open Incidents Cloud System Performance User 25 Se cu Se rit rvi y ce Re po qu rts est s Users last month Different deployment options Different responsibilities Customer Service Provider SAP Private Cloud (HEC) Virtual network System, Application and Business Process Management Data Customer s OP Landscape Service Provider Platform (Solution Manager or alternative) SolMan Cloud Proxy Application and Business Process Management Data Customer Solution Manager System Management Data SAP HCI SAP FSN SAP C4C, CfTE, ByD Other SAP or non-sap Public Cloud offerings (SaaS, PaaS) SAP Cloud Support Portal Service Provider Platform (Solution Manager or alternative) SAP Public Cloud 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 28

29 IT Management in the Cloud Split Responsibility Service Provider Customer On Premises Private Cloud (Managed Service) Platform as a Service (PaaS) Software as a Service (SaaS) Business Data Business Data Business Data Business Data Manage! Application Application Application Application Platform / DB Platform / DB Platform / DB Platform / DB Infrastructure Infrastructure Infrastructure Infrastructure Trust, but Verify! Collaboration of Customer and Cloud Provider 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 29

30 Diagnostics Agent How to Monitor SAP HANA Enterprise Cloud? On Premises SAP Solution Manager Root Cause Analysis File System Browser Technical Monitoring System Monitoring LMDB VPN Tunnel push pull pull SAP HANA Enterprise Cloud Customer Network Segment SAP Host Control Logs Availability CPU Memory File system WILY SLD Admin Network SLD SAP HANA Database Database Structure Information SLD Bridge Forwarding SAP Solution Manager Has Full Visibility of the Private Cloud SAP SE or an SAP affiliate company. All rights reserved. Public 31

31 IT Management in the Cloud Split Responsibility Service Provider Customer On Premises Private Cloud (Managed Service) Platform as a Service (PaaS) Software as a Service (SaaS) Business Data Business Data Business Data Business Data Manage! Application Application Application Application Platform / DB Platform / DB Platform / DB Platform / DB Infrastructure Infrastructure Infrastructure Infrastructure Trust, but Verify! Collaboration of Customer and Cloud Provider 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 32

32 Scope of Operations for Public Cloud products Application Monitoring & Root Cause Analysis One infrastructure for monitoring and alerting covering SAP & non-sap applications - Integration Monitoring - Exception Management - End User Experience Monitoring - End-to-End Trace Analysis Change, Release and Maintenance Management Support for complete application lifecycle to ensure efficient delivery of two value releases per year in agile mode Work Mode Management & Guided Procedures Automated and guided handling of IT related activities; Synchronized Maintenance Mgmt. IT Service Management & Remote Access Collaboration to ensure efficient handling of support tickets including remote access to all components of the hybrid landscape Business Process Monitoring & Data Consistency Mgmt. Monitoring of Business Process KPI s and detection and resolution of data inconsistencies 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 33

33 Lessons learned General customers statements Not only LOB; but also IT departments are involved in implementation as well as operations of SAP Public Cloud products especially in case of hybrid scenarios Change Management in conjunction with Release and Maintenance Management as well as Integration Monitoring together with Exception Management are identified as the most critical areas 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 34

34 Operations for SAP centric hybrid scenarios available with SAP Solution Manager 7.1 SP12 Available End User Experience Monitoring for all UI centric SAP Cloud products as SuccessFactors and Ariba Customer SAP Cloud Topology View Central Exception Store SAP ByD SAP CfTE SAP C4C Dashboard View Exception Management for cloud based integration platforms as SAP HANA Cloud Integration and Dell Boomi Integration Monitoring for cloud based integration platforms as SAP HANA Cloud Integration and Dell Boomi Message Flow Monitoring for SAP Process Integration and Ariba based scenarios 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 35

35 Demo End User Experience Monitoring for SuccessFactors 2014 SAP SE or an SAP affiliate company. All rights reserved. 36

36 Demo Message Flow Monitoring for SAP PI and Ariba 2014 SAP SE or an SAP affiliate company. All rights reserved. 37

37 Demo Integration Monitoring and Exception Management for HANA Cloud Integration 2014 SAP SE or an SAP affiliate company. All rights reserved. 38

38 Planned Use Cases

39 Operations for SAP centric hybrid scenarios planned with SAP Solution Manager 7.1 SP13 Planned Central Exception Store Automated Setup for all SAP based Cloud Services Customer SAP Cloud -to-Event Converter Remote SFTP Server Access Exception Management for SAP HCM, SuccessFactors and SAP Cloud for Customers SAP ByD SAP CfTE SAP C4C -to-Event Converter and Remote SFTP Server Access for all SAP based Cloud Services Topology View Dashboard View Integration Monitoring for SAP HCM, SuccessFactors and SAP Cloud for Customers Database Compare Business Process Monitoring and Data Consistency Management for SAP HCM and SuccessFactors Business Process Monitoring This is the current state of planning and 2014 SAP SE or an SAP affiliate company. All rights reserved. may be changed by SAP at any time. Public 40

40 How to Manage IT Services for Hybrid Solutions? End Users / Key Users SAP Solution Manager SAP SAP HANA Enterprise Cloud Incidents, Service Requests, Active Global Support Cloud and On-Premise BR/Ch. SAP ERP IT Service Management SAP Solution Manager 7.1 is the First Fully Verified ITIL Tool in the World 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 41

41 Change the Hybrid Solution Change Management for Different Cloud Scenarios

42 Change Management Lessons learned and derived requirements Changes conducted in Test or Productive Environments needs to be tracked sufficiently. Person, type and point in time needs to be traceable for every change. Changes conducted in Test Environments needs to be distributed to productive Environments to avoid, that conducted tests are invalidated. To be compliant to legal obligations every change needs to be documented in an integrated Change Management system. Retrofit Change Request Management Quality Gate Management Central Transport Management Change and Transport system (SAP / Non SAP) Transport Analytics / Change Diagnostics 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 43

43 Release Management Lessons learned and derived requirements SAP is asked to provide one aligned release schedule / release notes across all SAP Public Cloud offerings. Today, it is challenging to find out dependencies between public cloud products in relation to OnPrem components. It is expected to communicate the release schedule and potential dependencies to OnPrem components at least 18 months in advance. Functional changes and new features can be explained later: 3 to 6 months in advance would be sufficient. Release Calendar 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 44

44 Maintenance Management Lessons learned and derived requirements To reduce efforts for regression testing maintenance for all SAP Public Cloud offerings should be done at the same time. Furthermore synchronization with upgrade of OnPrem components is necessary. In case of business critical issues with a new release at only few customers, certain flexibility would be appreciated (e.g. shift to another cluster with later maintenance slot). The cloud provider shall apply any changes to SAP Public Cloud software, in a way that full business continuity is ensured on OnPrem landscape (near zero downtime). Maintenance Calendar 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 45

45 How to Synchronize Maintenance in the Hybrid Solution? On Premises SAP Cloud Platform Human Capital Management Talent Management IT Calendar V1 Project New Release V2 Requests for Change Feature Dependencies Synchronize Maintenance Plans via IT Calendar 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 46

46 How to Document Changes? Requester Change Manager Approver Change Manager Combine Cloud and On Premises in one Request for Change Create Request for Change Process Request Approve / Reject Request Handover to Execution Normal / Urgent Change Regular maintenance, implementation projects, and emergency changes Integrated with SAP NetWeaver Transport Management SAP ERP FI/CO General Change Changes on Cloud Solutions Changes on IT Assets Not mandatory related to any change project Document Changes in a Request for Change 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 47

47 Manage Change: Change Landscape for Hybrid Solutions On Premise SAP Cloud Platform Requests for Change Development Development Quality Assurance IT Calendar Quality Assurance V2 active Production IT Calendar Production V1 inactive 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 48

48 Which Transport Scenario for SAP HANA Content? Use case SAP HANA Source SAP HANA Target Transport Management SAP HANA Application Lifecycle Management Native SAP HANA content SAP HANA stand-alone transport management No need for ABAP-footprint Lightweight and easy-to-use transport tool Native SAP HANA content or as part of a solution (BI, Mobile, ) Enhanced CTS (CTS+) Transported as any other non-abap content Integrated in existing CTS transport landscape Integrated in SAP process tools (ChaRM, QGM) SAP HANA content exclusively used by ABAP (ABAP for SAP HANA) SAP HANA transport container Transported with standard ABAP transports Integrated in existing CTS transport landscape Integrated in SAP process tools (ChaRM, QGM) 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 49

49 How to Manage Testing in Hybrid Landscapes? Document Business Processes Collect & Assign Test Cases Generate Test Plan Assign Test- Packages to Testers Execute Testing Document Test Results SAP ERP FI/CO Central Management of End-to-end Testing 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 50

50 Summary Change Management for Different Cloud Scenarios

51 Summary Hybrid Landscapes Require Holistic IT Management and Close Collaboration Between Customers and Cloud Providers Business Data Business Data Business Data Business Data Manage! Application Application Application Application Platform / DB Platform / DB Platform / DB Platform / DB Infrastructure Infrastructure Infrastructure Infrastructure Trust, but Verify! The Integration of On-premises and SAP Cloud Solutions is a Key Differentiator! 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 52

52 Thank you Contact information: Gary Marshall Andy Lawrence OCC Architect SAP UKI ALM / OCC Architect SAP UKI gary.marshall@sap.com andy.lawrence@sap.com

53 Further Information SAP Public Web scn.sap.com/it-management/alm support.sap.com/solutionmanager How to Connect a system in the HEC to On Premise Solution Manager SAP Education and Certification Opportunities %20to%20onpremise%20SolMan_V1.0.pdf?version=1&modificationDate= &api=v SAP SE or an SAP affiliate company. All rights reserved. Public 54

54 MaxAttention Services for Hybrid Solutions Example hybris Available services for hybris solutions SAP Business Process Performance Optimization SAP Empowering Service SAP Going Live Support SAP Interface Management SAP IT Planning Service SAP On Call Duty SAP Solution Management Assessment SAP Technical Feasibility Check SAP Technical Integration Check SAP Technical Integration Check-Extended SAP Technical Performance Optimization SAP Volume Test Optimization Support infrastructure for hybris solutions Remote connection to hybris systems Run SAP Like A Factory rollout for hybris solution with focus on hybris system monitoring SAP Solution Manager Landscape Management (CIM model defined + SLD data supplier available) Integrated Transport Management E2E Root Cause Analysis (DynaTrace, Wily Introscope instrumentation ) 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 55

55 Appendix Detailed information of Cloud management functionality

56 Guiding principles (1/2) How to operate SAP Centric Hybrid Solutions Do I have full transparency regarding availability and performance from end user perspective? Performance and Availability Management Is reliable data transfer and message exchange between different parts of the solution ensured? Integration Monitoring I m capable to detect and analyze every mission critical exception? Exception Management Do I have all capabilities to identify data inconsistencies? Data Consistency Management 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 57

57 Guiding principles (2/2) How to operate SAP Centric Hybrid Solutions Can I monitor and analyze Business Process KPI s also for on demand components? Business Process Monitoring I m capable to plan and track release and maintenance event for hybrid scenarios? Release and Maintenance Management Are all changes executed in a controlled way without Business Impact? Change Management Are IT Service Management processes smoothly integrated? Do I have remote access? IT Service Management and Remote Access 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 58

58 End User Experience Monitoring for SAP Cloud Available Benefits: End-to-End Measurement of Performance and Availability based on recorded end user scenarios executed from different locations of the customer towards the SAP Cloud Scope: All HTML based end user scenarios e.g. SuccessFactors or Ariba Availability: Available with SAP Solution Manager 7.1 SP10 SAP Cloud Alerting EEM Robot Customer Monitoring Analytics 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 59

59 Message Flow Monitoring for Ariba Available Benefits: Tracking of end-to-end message flows handled by SAP PI expanded also for Ariba based scenarios; Utilization of acknowledgement approach supported by Ariba Scope: All message flow types which are handled by SAP PI and support acknowledgements Availability: Available with SAP Solution Manager 7.1 SP12 and SAP PI 7.31 SP07 Customer SAP Cloud Order via IDoc / RFC Order via ASN Adapter/https Invoice via XI Protocol/https Invoice via ASN Adapter/https 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 60

60 Exception Management for SAP HCI and Dell Boomi Available Benefits: Retrieval of exceptions from cloud based integration platforms as SAP HANA Cloud Integration (SAP HCI) and Dell Boomi (utilized for SuccessFactors) for centralized Exception Management based on pre-defined Guided Procedures Scope: Exceptions exposed by SAP HCI and Dell Boomi Availability: Available with SAP Solution Manager 7.1 SP12 (*) Detect: Monitoring and Alerting Resolve: Guided Procedures Analyze: Exception Management Cockpit Central Exception Store (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request SAP SE or an SAP affiliate company. All rights reserved. Public 61

61 Integration Monitoring for SAP HCI and Dell Boomi Available Benefits: Visualization of cloud based integration platforms as SAP HANA Cloud Integration (SAP HCI) and Dell Boomi (utilized for SuccessFactors) within centralized and holistic Interface & Connection Monitoring Scope: All interfaces exposed by SAP HCI and Dell Boomi Availability: Available with SAP Solution Manager 7.1 SP12 (*) Topology View (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request. Dashboard View 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 62

62 Setup of SAP based Cloud Services Planned Benefits: Unified setup and configuration of SAP based Cloud Services; Centralized modelling of cloud services in LMDB for SolMan 7.1 as well as SolMan 7.2 Scope: All SAP based cloud services e.g. SuccessFactors or Ariba Availability: Planned with SAP Solution Manager 7.1 SP13 (*) (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request. SAP Cloud SAP C4C, CfTE, ByD Customer This is the current state of planning and 2014 SAP SE or an SAP affiliate company. All rights reserved. may be changed by SAP at any time. Public 63

63 -to-Event Converter Planned Benefits: Converter to receive s from SAP based cloud products and transform it to events which can be fed in customer specific IT Service Management processes as Event Management or Incident/Problem Management Scope: All s as exposed by SAP based Cloud products Availability: Planned with Solution Manager 7.1 SP13 (*) SAP Cloud SAP C4C, CfTE, ByD (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request. Inbox Customer Exception Management Interface & Connection Management Alert Inbox This is the current state of planning and 2014 SAP SE or an SAP affiliate company. All rights reserved. may be changed by SAP at any time. Public 64

64 Remote SFTP Server Access Planned Benefits: For internal and external data exchange SAP Cloud products are using file based interfaces via SFTP Servers within the SAP Cloud; Appropriately it is necessary to monitor the existence and correctness of certain files at the Cloud based SFTP Servers Scope: Files used for data transfer purposes which are located at SFTP Servers in the SAP Cloud Availability: Planned with SAP Solution Manager 7.1 SP13 (*) SAP Cloud Remote SFTP Server Access Interface & Connection Management Remote SFTP Server Customer Alert Inbox (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request. This is the current state of planning and 2014 SAP SE or an SAP affiliate company. All rights reserved. may be changed by SAP at any time. Public 65

65 Exception Management for SAP HCM and SF Planned Benefits: Retrieval of exceptions from SAP HCM and different SF components e.g. BizX and LMS for centralized Exception Management based on pre-defined Guided Procedures Scope: Exceptions exposed by SAP HCM and different SF components (step-by-step coverage of other SAP based cloud products) Availability: Planned with SAP Solution Manager 7.1 SP13 (*) Customer SAP Cloud (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request. This is the current state of planning and 2014 SAP SE or an SAP affiliate company. All rights reserved. may be changed by SAP at any time. Public 66

66 Integration Monitoring for SAP HCM and SF Planned Benefits: Visualization of SAP HCM and different SF components within centralized and holistic Interface & Connection Monitoring Scope: Interfaces exposed for data transfer between SAP HCM and SF Availability: Planned with SAP Solution Manager 7.1 SP13 (*) Topology View (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request. Dashboard View This is the current state of planning and 2014 SAP SE or an SAP affiliate company. All rights reserved. may be changed by SAP at any time. Public 67

67 Integration Monitoring & Exception Management for SAP Cloud for Customers (C4C) Planned Benefits: Visualization of SAP Cloud for Customer within centralized Exception Management and Interface & Connection Monitoring Scope: Exceptions and interfaces exposed by for data transfer for SAP Cloud for Customers Availability: Planned with SAP Solution Manager 7.1 SP13 (*) SAP Cloud SAP Cloud for Customers (C4C) Exception Management Interface & Connection Management (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request. Customer Alert Inbox This is the current state of planning and 2014 SAP SE or an SAP affiliate company. All rights reserved. may be changed by SAP at any time. Public 68

68 Data Consistency Management for SAP HCM and SF Planned Benefits: Data exchange processes between SAP HCM (OP or Private Cloud) and SF components (Public Cloud) can lead to inconsistencies; It is necessary to check on regular basis data consistency based on Data Consistency Management Scope: SAP HCM and different SF components Availability: Planned with SAP Solution Manager 7.1 SP13 (*) Customer SAP Cloud Cross Database Comparison (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request. This is the current state of planning and 2014 SAP SE or an SAP affiliate company. All rights reserved. may be changed by SAP at any time. Public 69

69 Business Process Monitoring for SAP HCM and SF Planned Benefits: Business Process KPI s will be exposed by SAP HCM (OP or Private Cloud) as well as by SF components (Public Cloud); SAP Solution Manager provides a holistic overview for Business Process KPI s Scope: SAP HCM and different SF components Availability: Planned with SAP Solution Manager 7.1 SP13 (*) Customer SAP Cloud Business Process Monitoring (*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request. This is the current state of planning and 2014 SAP SE or an SAP affiliate company. All rights reserved. may be changed by SAP at any time. Public 70

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