Lillian Moya Innovative Business Educator Bringing Real-World Experience to Align Education with Students' Futures

Transcription

1 Lillian Moya Innovative Business Educator Bringing Real-World Experience to Align Education with Students' Futures Miami Lakes, FL As the Lead Teacher at Thomas Edison Educational Center's ERP Academy I have excellent control and experience of the following responsibilities: 1. Introduction to business & entrepreneurship principles in a classroom setting incorporating large software tools such as SAP and aligning with students' own career goals of entrepreneurship. 2. Command of curriculum expectations from both the Miami Dade County Public Schools district and framework from the State of Florida. 3. Alignment of both curriculum expectations to proceed in an extensive knowledge transfer to students reaching both educational and post-secondary school goals. 4. Motivator and mentor to students in upper level years of secondary education and implementation of the newest methods to increase the success of their entrepreneurial ventures. 5. Lecturing, facilitating, transfer of personal experience knowledge in real world settings, and use of design thinking methods to further education innovation in courses such as Accounting Applications, Business Analysis, Management & Human Resources, Entrepreneurship & Business Principles, and Digital Media & Multimedia Fundamentals. 6. Preparation and goal oriented instruction for students to successfully pass certification exams in Adobe PhotoShop, Microsoft Excel, and other industry certifications yet to be determined. I have brung my private sector experience into the classroom to help bring new ideas, new methodologies, and new developments to the classroom setting for students to engage in even before graduating high school. I have made various connections for presentations with QueBit, SAP, bringing IBM's Watson Analytics to integrate into the classroom as a pilot for Watson integration into choice schools leading in business and technology innovation studies. Authorized to work in the US for any employer WORK EXPERIENCE ERP Academy Lead Teacher Thomas Edison Educational Center MDCPS - Miami, FL - August 2016 to Present As the Lead Teacher at Thomas Edison Educational Center's ERP Academy I have excellent control and experience of the following responsibilities: 1. Introduction to business & entrepreneurship principles in a classroom setting incorporating large software tools such as SAP and aligning with students' own career goals of entrepreneurship. 2. Command of curriculum expectations from both the Miami Dade County Public Schools district and framework from the State of Florida. 3. Alignment of both curriculum expectations to proceed in an extensive knowledge transfer to students reaching both educational and post-secondary school goals.

2 4. Motivator and mentor to students in upper level years of secondary education and implementation of the newest methods to increase the success of their entrepreneurial ventures. 5. Lecturing, facilitating, transfer of personal experience knowledge in real world settings, and use of design thinking methods to further education innovation in courses such as Accounting Applications, Business Analysis, Management & Human Resources, Entrepreneurship & Business Principles, and Digital Media & Multimedia Fundamentals. 6. Preparation and goal oriented instruction for students to successfully pass certification exams in Adobe PhotoShop, Microsoft Excel, and other industry certifications yet to be determined. Executive Director LEMKTG Inc to Present Leadership of agency to reach both personal and professional goals of employees growing internal transparency in positive environment Management, development, and implementation of strategic marketing and sales plans creating forecasts to drive pipeline leads via various channels Determined and lead deployment of online & offline campaign elements including , webinars, search, social media, & in-person calls to action Managed tracking of program performance and effectiveness, analyzed results, and measured effective ROI while managing budgets Collaborative creation and management of initiatives for branding and marketing strategies across B2B channels Supervised deployment of copy monitoring the quality of internal and external processes and projects Identified innovative opportunities managing regional budgets to improve customer and partner experience via design, consumer and customer behavior, sales strategies, and ongoing innovation Created partnerships and growth opportunities with IBM as a Digital Marketing Agency Associate and Software Solution Reseller Development of agency growth initiatives targeting growth markets and focused on Digital and Infrastructural transformation as new agency service Track and understand market and sector trends via research to create strategies, messaging, and programs meeting changes and innovations in the Americas implementing new services Presenter at IBM's InterConnect 2015 in Las Vegas on Digital Transformation & the IoT leveraging IBM solutions Founder, Interactive Marketing and Sales Consultant kinkpop.com to 2010 Strategic planning and responsible for end to end marketing campaigns through execution Managed program budgets exceeding expected ROI and program initiatives in Latin America Extensive knowledge of social media platforms and respective niches based on target markets in North, Central, South America and Asia Collaborated with clients and internal partners to generate ideas and business development opportunities worldwide utilizing innovative and emerging media and technology Identified organic growth opportunities for marketing mix through traditional and new media channels Ensured a high level of client satisfaction providing consistent follow-up both directly and through managed teams Served as a thought leader and subject matter expert supporting maximized customer experience by extracting data and strategic analysis for improvement of customer usage/behavior Managed posts, maintenance, growth, and lead generation via social media targeting worldwide

3 Managed development and distribution of content reducing time in generating internal and consumer content by leveraging and aligning existing content Managed direction of client profiles on social media channels building brands and experiences Quality control of digital marketing strategy including updated web content, marketing, virtual events, social media, SEO, and budget creation and management initiatives Managed and supported design of all marketing collateral with creative team Trained new team members measured by performance appraisals Deployment of customer service program arming representatives with information necessary for ongoing enhancement of customer support Bilingual Sales and Customer Consulting kinkpop.com to 2008 Demonstrated full understanding of consumer life-cycle systematically providing positive solutions to meet quality control and sales goals Promoted the Apple brand and Mac culture Served customers with the highest level of customer support adhering to corporate philosophy and sales goals Processed fully completed orders for the Apple brands in accordance with policies, procedures, and requirements Provided thorough order statuses retaining customer satisfaction and the Mac culture Supported the customer service online and consumer experience initiative implementing processes and projects involving training and program design that support corporate objectives Managed work independently, providing higher level technical support in resolving consumer issues in a timely and courteous fashion escalating upper-tier complexities as required Worked with SAP and File Manager to provide the most accurate information to customers based on their needs Data Analyst & Senior Data Specialist kinkpop.com to 2007 Took ownership and analyzed legal documentation in preparation and communication of cross-references within Dell, Inc. legal and procurement departments Integrated and created team reports standardizing all information for best and most efficient analysis Effectively used problem-solving skills to determine necessary data used in analysis of International Procurement documentation and reports Coordinated tasks alongside team members completing proposed projects prior to allocated delivery dates Conducted entry and maintenance of financial systems ensuring accuracy and consistency in data management Converted client information for the Oracle Novora Project deploying accurate information Lead Generation and Client Profiling Rainmaker Systems, Inc to 2007 Collected corporate intelligence from decision makers validating target markets and potential corporate clients for launch of Microsoft Vista Maintained a high level of exceptional communication and customer service while generating leads and reports for direct Microsoft departments Maintained all outbound and inbound business communications of designated market segment Extensively conducted surveys and industry-specific questionnaires for further validation by Microsoft corporate marketing and sales

4 EDUCATION MS in Business Analytics Grand Canyon University - Phoenix, AZ 2016 to Present Design Thinking for Innovation University of Virginia Certificate in Introduction to Spreadsheets and Models University of Pennsylvania - Philadelphia, PA Certificate in R Programming Johns Hopkins University Certificate in Blended Learning: Personalizing Education for Students New Teacher Center Silicon Schools Fund Clayton Christensen Institute University of Michigan 2014 to 2016 Ludwig-Maximilians-Universitat - München 2014 to 2016 Certificate in Project Management Skillsology 2015 to 2015 Certificate in Data Science Toolbox Johns Hopkins University 2015 to 2015 BGS in General Studies & Marketing Florida Atlantic University College of Business - Boca Raton, FL 2013 to 2015 A.A. in Biotechnology Miami Dade College - Miami, FL 2011 SKILLS Microsoft Office (10+ years), Slack (1 year), Basecamp (1 year), SAP ERP (Less than 1 year), Mac OS X (3 years), Windows (10+ years), Google Analytics (9 years), Wordpress (2 years), Hootsuite (3 years), Twitter (9 years), Facebook (7 years), Social Media Marketing (9 years), Google Adwords (7 years) PUBLICATIONS Why Digital Transformation is Essential for Industries and Businesses to Align with the IoT

5 February 2015 Created, published, and presented at IBM's InterConnect 2015 in a Breakout Session. ADDITIONAL INFORMATION HIGHLIGHTS OF QUALIFICATIONS Fully bilingual in English and Spanish with exceptional written and verbal communication skills Communicative proficiency in Brazilian Portuguese Celebrated communicator providing high level accuracy, precision, and empathy to customers and coworkers Extensive experience managing leading teams and departments Analytical, creative, strategic thinker who enjoys being a highly motivated, integral member of a team Highly motivated, detail oriented, independent thinker, solving problems as they arise with sound judgment Creative, collaborative, innovative, results and action oriented Demonstrated ability analyzing and strategizing resolutions to complex business problems and issues Ability to proactively expand relationships and identify opportunities to aggressively grow sales Demonstrated knowledge and experience of business development, marketing and branding tactics focusing on growth Apt at working independently in high pressure and time-sensitive environments with no need for micromanagement Foster teamwork to provide quality service and support both internally and externally Solid knowledge of niche demographic markets working within diverse business environments Apt at managing multiple projects congruently at various stages with winning time-management strategies 10+ years of experience serving as a thought leader and domain expert in U.S. and Latin America for various industries Extensive Internet experience; Management and leadership experience; IBM Watson Explorer; outstanding knowledge of social media platforms; Google Analytics; Google Adwords; Google AdSense; HootSuite; HubSpot; campaign software; SEO; Adobe Dreamweaver; Microsoft Office Suite; SAP; File Manager; Bitrix 24 CRM