Job Posting. Manager, Marketing & Communications Human Resources Vice President, Human Resources Downtown Toronto Full time PL_644

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Lydia Barnett
5 years ago
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Position: Department: Reports to: Location: Status: Posting: Manager, Marketing & Communications Human Resources Vice President, Human Resources Downtown Toronto Full time PL_644 Plexxus is a

1 Position: Department: Reports to: Location: Status: Posting: Manager, Marketing & Communications Human Resources Vice President, Human Resources Downtown Toronto Full time PL_644 Plexxus is a not-for-profit shared services organization which provides value added services to its Member and Customer hospitals. Plexxus provides Transactional (Distribution, Logistics, Purchasing, Product Support, Accounts Payable), Strategic (Sourcing, Spend Management, Supplier Management, Contract Management, Innovation & Strategic Partnerships) and Support and Enablement (Information Technology, Data Governance & Management, Customer Relationship Management, Corporate Services) services. VISION: Plexxus is the leading shared service organization in Canadian healthcare. MISSION: Plexxus relentlessly delivers value to its Members and Customers through service excellence. VALUES: Excellence, Responsive, Accountable, Collaborative Plexxus serves a diverse group of hospitals consisting of specialty, community based, academic and research hospitals. Plexxus Member hospitals include: Holland Bloorview Kids Rehabilitation Hospital, Lakeridge Health, North York General, Sinai Health System, St. Joseph s Health Centre, Scarborough and Rouge Hospital, Sunnybrook Health Sciences Centre, Toronto East Health Network, University Health Network, and Women s College Hospital. Plexxus Customer hospitals include: Campbellford Memorial Hospital, Haliburton Highlands Health Services, Mackenzie Health, Markham Stouffville Hospital, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, Royal Victoria Regional Health Centre, Southlake Regional Health Centre, and Stevenson Memorial Hospital. We are recruiting a Manager, Marketing & Communications to lead and support corporate and project related communications initiatives. This role is responsible for the identification of communication needs across the business, the development and rollout of communication strategies and detailed plans, as well as the creation of communication and marketing strategy and materials that raise awareness of the business both internally and externally and builds support for and adoption of planned changes. Accountabilities: Launch, develop and support internal initiatives as well as larger, transformational initiatives that affect both Plexxus and its Member hospitals, through the development and delivery of effective communications Promote and validate Plexus as an industry leader through leveraging leading communication, marketing and design practices Manage the development of turnkey communication tools Engage and inform internal and external stakeholders, through development of communication and marketing strategies and plans, including development of communication content and key messages.

2 Support and advise functional areas in planning, writing and delivering communications related to various activities and initiatives. Execute communications and marketing programs to build brand recognition and awareness. Presentations & Projects Understand and identify change-related impacts on stakeholders and proactively identify communication needs Develops and provides communications materials for other priority projects as assigned Develop materials required to bring to life strategies and tactics related to various campaigns and special projects Develop and support external presentations including appropriate lead time and revisions as well as content development and delivery Marketing & Stakeholder Relations Develop and implement visual identity guidelines with buy-in and input from Senior Management Team Maintenance of online brand management via Plexxus intranet, Customer Portal, and external website. Develop and implement marketing strategy that promotes and validates Plexxus as industry leader including marketing collateral and pitch documents Develops marketing materials to highlight Plexxus services and initiatives Implement actions following the strategic brand review to develop and demonstrate current value proposition, and how Plexxus can effectively serve the needs of our current and future customers Develop and execute marketing materials and programs to build brand recognition and awareness. Implement User Experience design principles to create valuable, desirable outcomes for our customers related to Plexxus systems and services Search Directory, Customer Portal/Knowledge Base, Member Portal Communications Strategy Work with Leadership Team to create a communication landscape documenting risks, barriers and opportunity areas. Develop and implement strategic communications framework to elevate business communications and to provide clarity of Plexxus service offerings to customers Plan, develops and deliver customized communications coaching and training for various levels of the organization as identified

3 Work closely with across functional areas on wide gamut of projects in an advisory role related to communications. Ensure communications are consistent Plexxus messaging and branding guidelines, key organizational messages and visual identity guidelines. Liaises with relevant teams, executives and senior leaders to deliver consistent communications content and strategy to internal and external stakeholders, Hospitals, government, and other relevant groups Liaises and engages with external partners in the development of communications strategy, materials and activities Develop creative ideas and concepts into comprehensive integrated programs, services or campaigns. Develop visually engaging original designs for both online and offline channels including web/digital, video, newsletters, annual reports, information sheets, print and digital ads, and presentations Incorporate research, CRM data and online trends in targeted designs for key audiences Coordinate reviews and work collaboratively with communications team members, vendors and printers Training & Policy Development Delivery of internal communication training including communication planning and presentation delivery, and communication tools. Develop and implement Media Relations Implement Communications policies to mitigate reputational risk Corporate Communications Content proofing, layout and design of Annual Report Website maintenance and updates as required Provide leadership and oversight to Employee Recognition Program (Ovation Awards, e- Recognition, Length of Service) Intranet oversight to content planning, maintenance, and training Town Hall Presentations content and presentation development Results reporting for Employee Engagement Survey Direct Reports Manage 1 direct report, full-time employee Qualifications: 5-7 years of corporate marketing and communications managerial experience in a large organization undergoing transformational change that affects multiple stakeholder groups. Post- secondary degree or diploma in Communications, Marketing and/or Integrated Marketing Communications

4 Experience identifying communication needs, developing communication strategies and detailed plans, and writing communication content, ensuring consistency of key messages. Experience measuring the effectiveness of communications and recommending continuous improvement strategies. Digital Media Skills Certificate Adobe Creative Suite HTML & CSS coding experience Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential Strong ability to present concepts verbally and visually A wide degree of creativity and latitude with different mediums and channels Strong knowledge and understanding of current trends in digital media and print media Core Competencies 1 Visioning Identifying long-term goals and championing the implementation of different or alternative ideas Visioning generates creative and strategic solutions that can be successfully implemented Think in innovative ways and support similar thinking in others Challenge and push the organization to constantly improve and grow 2 Decisive Judgment Making good decisions in a timely and confident manner Make sound decisions with conviction and in a timely manner 3 Championing Change Taking action to support and implement change initiatives effectively Actively lead change efforts through words as well as actions 4 Courage of Convictions Having the personal courage to address difficult issues in the face of potential opposition Place a high importance on addressing the difficult issues 5 Business Acumen

5 Deep understanding of general business and financial concepts Effective at using at using this knowledge to understand important business issues related to their work 6 Driving for results Challenging, pushing the organization and themselves to excel and achieve Assume personal responsibility for the success of the organization and persist, even when faced with obstacles, to achieve results 7 Negotiation Identifying the needs and motives of both parties involved in working towards mutually beneficial agreements Seek solutions that benefit both parties through mutual gains 8 Resilience Effectively dealing with work related problems, pressure, and stress in a professional and positive manner Exhibit resilience to maintain a positive attitude even when faced with frustration, pressure or change 9 Team Leadership Leading others to accomplish team goals and objectives Foster teamwork and promote good team processes that best utilize the talents of the group to accomplish objectives 10 Coaching and Developing Others Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth S incerely interested in the development and success of others 11 Relationship Management Exceptional people management skills Developing and maintaining positive relationships with individuals outside the work group

6 Actively seek opportunities to build relationships important to the business Frequent contact with internal or external customers to assure satisfaction 12 Interpersonal Communication Communicating clearly and effectively with people inside and outside of the organization Listen effectively and develop rapport with others Articulate thoughts and ideas clearly; present information in a straightforward and logical way, and ensure that they are understood 13 Influencing and Persuading Convincing others to adopt a course of action Display this competency to influence others without being excessively aggressive or pushy Understand their audience and modify their method of persuasion accordingly Interested candidates please apply by resume to Plexxus Human Resources at careers@plexxus.ca. While Plexxus thanks all applicants, we advise only those who qualify for an interview will be contacted. Plexxus is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Posting Date: June 25, 2018 Closing Date: July 9, 2018

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