Compelling ECM Trends in 2014 Part 1

Transcription

1 Compelling ECM Trends in 2014 Part 1 Rob DuMont & Adam Wilkins

2 Overview Cloud Cognitive Systems

3 RKO Content Management Solutions Company Overview Enterprise Content Management (ECM) focus 2 decades of ECM experience Elated end users Creating value from content through Business Solutions

4 Content Management Solutions for Company Overview Accounts Payable Policies & procedures Incident management Land management Asset management Regulatory management Contract management

5 Company Overview

6 Today s Speakers Speaker Overview Rob DuMont Adam Wilkins

7 Overview Cloud Cognitive Systems

8 2014: ECM & the Cloud Cloud Scope of discussion: public cloud RKO s anecdotal observations - What RKO is seeing as trends - Client base: 500 to 10,000 employees Cloud now well-established for many LOB apps ECM less so for several reasons - Bandwidth is common factor

9 BYOD & ECM Trend 1: Awareness of personal cloud Cloud BYOD & personal cloud Every device includes a personal cloud for file storage or syncing This is not ECM - But highly correlated Sets expectations for service levels & convenience People want similar service from enterprise IT Governance issues security, RM

10 LOB Focus Trend 2: LOB decision-making Cloud Well-known: Cloud offerings allow for easy Shadow IT Makes IT departments less necessary & relevant - But less of a bottleneck LOBs under pressure to delivery quickly LOB apps with ECM integration or ECM focus: creating function-driven information silos

11 LOB ECM Use Cases LOB Cloud ECM applications Cloud Generally, 2 categories: 1. LOB apps with document integrations - E.g. CRM, adding documents casually to CRM records - E.g. Portals / teamsites 2. LOB apps with document-centric focus - E.g. case management, investigative - Lower adoption due to bandwidth requirements of most higher-volume ECM use cases

12 Cloud Governance Trend 3: Governance Clawback Cloud Quick LOB solutions come with a price Execs increasingly concerned about governance - Includes security - Information governance - Enterprise data usage, including ediscovery, RM IT is increasingly being an influencing stakeholder Balancing LOB needs with enterprise needs

13 ECM & Cloud RKO s Recommendations Cloud 1. Develop enterprise cloud strategy and policies. 2. Develop enterprise information governance processes and policies 3. No shadow IT instead IT included as a stakeholder for net new LOB applications 4. Inventory existing LOB applications 5. Enforce light governance on cloud 6. Audit and enforce as needed

14 Overview Cloud Cognitive Systems

15 The Puzzle Cognitive Systems 90% of the worlds data is less than 2 years old 90% of that is unstructured Indexing and search goes part way Going beyond finding stuff

16 Imagine a new way to get answers! Cognitive Systems Increasing interest in analytics in 2014 Trend towards cognitive systems - (Deep) Natural Language - Both precise and accurate - Hypothesis creation - Dynamic learning

17 The Solution: Watson gets a job! Cognitive Systems

18 Healthcare Cognitive Systems 1200 deaths per day! (3 rd leading cause of death) 1 in 5 diagnoses are incorrect or incomplete 1.5 medication errors each year Provide informed diagnosis

19 Finance Cognitive Systems 9000 pages published every day Wall St produces 5 analyst docs every minute Need to anticipate what happens next

20

21 Watson Language Processing Hypothesis Creation Dynamic Learning

22 Applying analytics & Cognitive Systems to your Business Cognitive Systems Reduced IT spending Health & Safety practices Procedure management Knowledge management Marketing intelligence

23 Questions?

24 Would you like to learn more? Contact us for a noobligation detailed demonstration of our solution. Contact Rob DuMont Account Manager robd@rkosolutions.com Adam Wilkins Strategy Manager adamw@rkosolutions.com

25 RKO solves complex content & process related business problems. Our custom ECM solutions help organizations better manage their documents, streamline processes, surface business knowledge and mitigate compliance risk.