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1 UEM1359BU Best Practices in Migrating Windows 7 to Windows 10 Mark Margevicius #VMworld #UEM1359BU
2 Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitment from VMware to deliver these features in any generally available product. Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery. Pricing and packaging for any new technologies or features discussed or presented have not been determined. #UEM1359BU CONFIDENTIAL 2
3 Times are a Changin.. We re suggesting changing Windows deployment from a project that customers do every three to five years to thinking about deployment as a process. You move to Windows 10 and then continually stay up to date with the new features as released, and the benefits are that you get security capabilities faster, you get less disruption, you get a simpler deployment process. Computerworld JUN 12, 2017 Quote from Michael Niehaus, Director Windows Product Marketing #UEM1359BU CONFIDENTIAL 3
4 Today s Evolving Windows World or User Trust Device Posture distribution Conditional Access Data Loss Prevention #UEM1359BU CONFIDENTIAL 4
5 Windows 10 Is Disrupting IT and Business Consumer First Experience 500M Monthly active users of Windows 10 in about an year Enterprise Ready Security 4M DoD devices moving to Windows 10 Simpler Lifecycle Management 40% orgs. using EMM for portion of Windows 71% Better performance over Windows 7 61% Better security over Windows 7 40% Cost efficient compared to Windows 7 Source: SpiceWorks Windows 10 Adoption research #UEM1359BU CONFIDENTIAL 5
6 Windows 10 Migration Tops End-User Computing Priorities Windows 10 migration is the top priority Windows 10 migration Maintain/support existing Windows 7/8 PCs PC hardware refresh Desktop Virtualization/VDI Application Publishing Enterprise Mobility Management (EMM) % ranked #1, #2 or #3 EUC priority p Enterprise: 57% 29% p Enterprise: 31% 22% 51% 48% 56% 64% Identity Management 21% Desktop as a Service (DaaS) 9% Please rank the top three EUC projects/programs, based on their priority to your company. (BASE: Customers, n=368) p/q indicates significant difference at 95% CI #UEM1359BU CONFIDENTIAL 6
7 So What Are the Best Practices in Getting to Windows 10? #UEM1359BU CONFIDENTIAL 7
8 Best Practices #1: Understand that this Windows Migration is really a Transformation It s a move to Modern IT Management Modern IT Better SLAs Better Processes New Tools UEM Lower Costs Flexible Management #UEM1359BU CONFIDENTIAL 8
9 PC Use Cases Have Evolved Off-network Modern apps Mobile-Cloud OS Device type and ownership New procurement and servicing PC Management Has Not Legacy, on-premises PC lifecycle management is not designed to support these modern desktop use cases! 2017 VMware Inc. All rights reserved. Confidential Not for Distribution
10 Traditional PC Management Falls short for your modern OS & workforce demands Traditional Systems Management GPO Policy Servers (AD) Software Distribution Servers OS Update Servers (WSUS) Poor User Experience Locked down experience and no self-service Limited Visibility Policies and updates pending Compromised Security Slow to identify non-compliance Unreliable Software Distribution Resource intensive packaging and deployment 2017 VMware Inc. All rights reserved. Confidential Not for Distribution
11 Best Practice #2: Realize that Traditional PC Management is Expensive! Increasing Support 25% Admin 15% Capex 20% EU Ops 40% EU Ops Capex Admin Support Annual Cost: $2,800 - $4,500 Labor: 75 percent Capital: 25 percent Management Complexity vs. Available Resources Labor Close the gap Technology and best practices Time The Corporate Desktop Management complexity Available resources #UEM1359BU CONFIDENTIAL 11
12 IT Staff Efficiency: Deploying Windows 10 Current State of IT OS migration impacts IT and end-user Tech heavy with significant time and costs User downtime and experience VMworld 2017 Future State of Windows Management Move away from complex imaging processes Get users up and running quickly Out of the box and over the air deployment workflows that save IT time and money: Azure AD Join (OOBE) Workspace ONE Adaptive Enrollment Content: Not for publication $1,930 per device cost of OS deployment 1 Self-service via AWagent.com Runtime / Bulk Provisioning 1 Gartner (XP to 7 migration) #UEM1359BU CONFIDENTIAL 12
13 Unified Endpoint Management Enables a modern approach to PC management Unified Endpoint Management Configuration, Apps, Store Updates, B Security Better User Experience Self-service and peak user experience Real-time Visibility Policy and updates in seconds, not months Security Across Networks Backed by a powerful compliance engine Scalable Software Distribution From the cloud, eliminate physical infrastructure 2017 VMware Inc. All rights reserved. Confidential Not for Distribution
14 Best Practices #3: Picking the Right Version of Windows 10 Windows Insider Preview (WIP) Target audience are enthusiasts and early testers who are willing to provide feedback IS NOT for Production use! Fast Ring gets more frequent but unstable releases Slow Ring gets less frequent but more stable releases Enrolled PCs in WIP are either on Fast Ring or Slow Ring Semi-annual Channel (SAC) Target audience are business computers for production Designed for most common scenarios/devices/applications Each SAC release is available for 18 months 1 st phase of SAC is known as Pilot, which is typically available for 3 months Pilot phase moves to Broad phase, which is when SAC goes mainstream (approx. 3-4 months after release) Long-Term Servicing Channel (LTSC) Provides new versions that do not include all Windows 10 features Intended for limited use where stability is needed for years (ex. Medical devices, IoT) NOT for laptops or desktops! Updates are delivered every 2-3 years Mainstream support is 5 years and extended support is 5 more years Updates are referred to as Quality updates (bug fixes, security patches) #UEM1359BU CONFIDENTIAL 14
15 Best Practice #4: Putting the Right Team Together Project Manager Help Desk Manager Network Architect (DNS/DHCP) Chief Architect Messaging Architect VMworld 2017 Security Manager Applications Architects North America Europe Asia Australia Australia Deputy Architect Desktop Architect Business Strategist End-User Representative Content: Not for publication #UEM1359BU CONFIDENTIAL 15
16 Best Practice #5: Reduce Complexity through Standardization High Diversity = High Costs Management Tools Lock Down Hardware Diversity Application Diversity Image Diversity OS Diversity Support Culture Process Form a cross-functional project team with strong leadership Link goals to business objectives Evaluate the process and technology requirements Identify the impact on existing processes Limit the scope Identify service and support requirements Communicate Low Diversity = More Control #UEM1359BU CONFIDENTIAL 16
17 Best Practice #6: Plan your Work, then Work your Plan Assign Project Manager Understand Requirements Set Policy Set Goals Build Business Case Secure Funding Assign Chief Architect Build Migration Team Evaluate Need for BYO Train Team Evaluate Management Tools Evaluate Migration Tools Inventory of PCs Train Administrators Analyze Users to be Migrated Train Help Desk Application Portfolio Analysis Test Applications Understand Org. Groupings Understand User Classifications Conduct Skills Assessment Build a Project Plan Catch-up Fridays Redefine Support Roles Build Prototypes Set Pilot Prepare User Training Arrange for Extra Support Survey Pilot Users Run First Pilot Survey Pilot Users Tally Surveys Check Goals Build a Communication Plan Run Additional Pilot(s) Begin Migration Create Documentation #UEM1359BU CONFIDENTIAL 17
18 Best Practice #7: Learn about the Different Approaches to a Windows Migration Cost PC Refresh In-Place Upgrades Re-image VDI Complexity #UEM1359BU CONFIDENTIAL 18
19 Best Practice #7: Learn about the Different Approaches to a Windows Migration Cost PC Refresh In-Place Upgrades Re-image VDI Pros: Vendor supplied; latest from OEM; over the air updates; clean Cons: Costly; bloatware; generic image likely incomplete Complexity #UEM1359BU CONFIDENTIAL 19
20 Best Practice #7: Learn about the Different Approaches to a Windows Migration Cost PC Refresh In-Place Upgrades Re-image VDI Pros: Easy*; no data/app deployment issues; quick; non-disruptive Cons: App compat; old management; baggage of config/bloat/users; mixed results w/tpms Complexity #UEM1359BU CONFIDENTIAL 20
21 Best Practice #7: Learn about the Different Approaches to a Windows Migration Cost PC Refresh In-Place Upgrades Re-image VDI Pros: Clean; latest/greatest; modern config; tested image Cons: Time consuming; heavy/hard workload; new/different not always good Complexity #UEM1359BU CONFIDENTIAL 21
22 Best Practice #7: Learn about the Different Approaches to a Windows Migration Cost PC Refresh In-Place Upgrades Re-image VDI Pros: Generic Windows; IT controlled; relatively static; pristine; predictable Cons: Complex to setup; infrastructure requirements; more costly than a PC Complexity #UEM1359BU CONFIDENTIAL 22
23 Best Practice #8: Embrace the New, Eliminate the Old Function/ Area BIOS/ Partition Existing Migration Tools Migration Type DO Do NOT. Why? In Place Convert to UEFI and GPT Stay on BIOS and MBR In Place, Re-Image Use MS/VMW tools, existing PCLM tools New Install PC Refresh Use Runtime provisioning, OOB deployment, XML scripting, and embed AW agent Skills All Learn UEM and Modern Management techniques Forget to include AW agent in the distro Build new Images Migrate away from device dependent mgt. People All Unify mobile/pc teams Maintain silo d organizations Better Security, New HW Features, easier updates, more flexible, expandable Migration tools can be used to bridge to modern EMM management that Win10 offers Dynamic provisioning is more flexible, easier, and is a simpler process than master/gold images UEM is more dynamic and addresses diversity/complexity at scale Silo d organizations are costly, rigid, redundant, and inefficient #UEM1359BU CONFIDENTIAL 23
24 Windows 10 and VDI: Persistent and Non-Persistent Options Abound INSTANT CLONES Non-Persistent Desktops + CORPORATE APPS VMworld 2017 Content: Not for + USER DATA Personalization User 1 Personalization User 2 Data/Files User 1 Data/Files User 2 publication Persistent Desktops Simplified, consistent management No patch maintenance window Provisioning on-demand Space efficient #UEM1359BU CONFIDENTIAL 24
25 Best Practice #9: Use Simple Application Provisioning No packaging, no sequencing, no streaming. Simply install applications natively. Provision applications as easily as installing them. 1 Create a new, empty AppStack. 2 Mount the AppStack and install applications. VMworld 2017 Content: Not for publication 3 Provision the AppStack. #UEM1359BU CONFIDENTIAL 25
26 Best Practice #10: Embrace Modern IT and UEM Comprehensive unified endpoint management (UEM) features transforming the way IT manages Windows MDM for Windows Modern Management Co-exist with Systems Management Device and OS Lifecycle Management 2. Configuration Management GPOs On or Off the Domain Instant Push Configuration for Policies 3. OS Patch Management Deploy Updates Off the Network Granular Updates Management App Management and Delivery Win32 App Lifecycle Management 4. Software Distribution Enterprise App Store End-to-end Security Management 5. Client Health & Security Device Health Attestation Windows Information Protection Imageless Provisioning In-place or custom image migration BIOS Management Asset Tracking Delivery Optimization Patch Auditing Self-Service Access & SSO App Inventory BitLocker Encryption Automated Compliance Intelligent Insights and Rules Engine 2017 VMware Inc. All rights reserved. Confidential Not for Distribution
27 Simplify Migration to Windows 10 and Modern Management SCCM Win 7/8 Migrate policy and app packages Re-image VMware AirWatch Unified Endpoint Management Migration Toolkit (MTK)* AirWatch GPO Migration Tool for Windows 10 AirWatch SCCM App Migration Tool for Windows 10 AirWatch In-place Upgrade Tool for Dell Windows 10 Devices Company Image + + AirWatch Agent VMware AirWatch Provisioning PPKG AirWatch Agent * Download the free tools today at 27
28 Top 10 Migration Pitfalls 10. No Business Unit Buy-In 9. Single Project for all Migration Types 8. Underestimating Complexity Leads to Shortfall in Time or Money 7. Project Stuffing Without Additional Time or Budget 6. Continuous Migrations With No Breaks 5. Do not Measure Progress and Success 4. No Business Plan 3. Not Enough Application Testing Time 2. Quest for Homogeneity 1. Political Issues Delay Project or Lead to Bad Decisions #UEM1359BU CONFIDENTIAL 28
29 Other Migration Best Practices Start outside of IT Adherence to Standards Pilot Avoid Executives Meet Early and Often Hyper-Support Measure ROI and TCO Aligns with IT Strategy Implementation Plan VMworld 2017 Justification 2017 TestPlan Process Training (IT and Users) Communication Plan Keep it Manageable Be There Test Test Test Content: Not for publication Define Stated Goals Provide Concierge Service Embrace New Tools and Methods #UEM1359BU CONFIDENTIAL 29
30 Final Thoughts. Recognize that change is hard! UEM is the next new frontier in management Rely on both internal and external resources Understand the priority as compared to other IT initiatives Establishing positive credibility is key #UEM1359BU CONFIDENTIAL 30
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32 Ways to Learn More Sessions SIE3197BU - Secure Your Windows 10 and Office 365 Deployment with VMware Security Solutions - 8/29 5:00pm UEM1827BU - Cut the Cost with Cloud-First, Scalable Windows Software Distribution - 8/30 12:30pm Group Discussions UEM2931GU - Big Mobile Device Management and Mobile Application Management Deployment Data: What We Have Discovered and How We Have Responded - 8/30 3:30pm Meet the Expert Stop by our booth MTE4825U - Mobile and Desktop Converge with Jason Roszak - 8/30 10:15am Content Hands-on Labs Stop by our hands on labs at VMworld ASK THE EXPERTS #UEM1359BU CONFIDENTIAL 32
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Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitme
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