Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitme

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1 UEM1359BE Best Practices in Migrating Windows 7 to Windows 10 Morgan Abaziou Camille Debay #VMworld #UEM1359BE

2 Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitment from VMware to deliver these features in any generally available product. Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery. Pricing and packaging for any new technologies or features discussed or presented have not been determined. 2

3 Times are a Changin.. We re suggesting changing Windows deployment from a project that customers do every three to five years to thinking about deployment as a process. You move to Windows 10 and then continually stay up to date with the new features as released, and the benefits are that you get security capabilities faster, you get less disruption, you get a simpler deployment process. Computerworld JUN 12, 2017 Quote from Michael Niehaus, Director Windows Product Marketing 3

4 Today s Evolving Windows World 4

5 Windows 10 is Disrupting IT and Business Consumer First Experience 500M Monthly active users of Windows 10 in about an year Enterprise Ready Security 4M DoD devices moving to Windows 10 Simpler Lifecycle Management 40% orgs. using EMM for portion of Windows 71% Better performance over Windows 7 61% Better security over Windows 7 40% Cost efficient compared to Windows 7 Source: SpiceWorks Windows 10 Adoption research 5

6 Windows 10 Migration Tops End-User Computing Priorities Windows 10 migration is the top priority Windows 10 migration Maintain/support existing Windows 7/8 PCs PC hardware refresh Desktop Virtualization/VDI Application Publishing Enterprise Mobility Management (EMM) % ranked #1, #2 or #3 EUC priority p Enterprise: 57% 29% p Enterprise: 31% 22% 51% 48% 56% 64% Identity Management 21% Desktop as a Service (DaaS) 9% Please rank the top three EUC projects/programs, based on their priority to your company. (BASE: Customers, n=368) p/q indicates significant difference at 95% CI 6

7 So What Are the Best Practices in Getting to Windows 10? 7

8 Modern Workforce Requirements have Changed Remote users and devices Mobile-cloud OS and apps New device type and ownership PC Lifecycle Management (PCLM) Has Not Legacy, on-premises PCLM tools fall short of new OS and remote workforce demands! 2017 VMware Inc. All rights reserved. Confidential Not for Distribution

9 Traditional PC Management Falls short for your modern OS & workforce demands Traditional Systems Management GPO Policy Servers (AD) Software Distribution Servers OS Update Servers (WSUS) Poor User Experience Locked down experience and no self-service Limited Visibility Policies and updates pending Compromised Security Slow to identify non-compliance Unreliable Software Distribution Resource intensive packaging and deployment 2017 VMware Inc. All rights reserved. Confidential Not for Distribution

10 Understanding Costs all about the Labor! Increasing Support 25% Admin 15% Capex 20% EU Ops 40% EU Ops Capex Admin Support Annual Cost:$2,800 - $5,000 Labor: 75 percent Capital: 25 percent Management Complexity vs. Available Resources Labor Close the gap Technology and best practices Time The Corporate Desktop Management complexity Available resources 10

11 IT Staff Efficiency: Deploying Windows 10 Current State of IT OS migration impacts IT and end-user Tech heavy with significant time and costs User downtime and experience VMworld 2017 Future State of Windows Management Move away from complex imaging processes Get users up and running quickly Out of the box and over the air deployment workflows that save IT time and money: Azure AD Join (OOBE) Workspace ONE Adaptive Enrollment Content: Not for publication $1,930 per device cost of OS deployment 1 Self-service via AWagent.com Runtime / Bulk Provisioning 1 Gartner (XP to 7 migration) 11

12 Unified Endpoint Management Enables a modern approach to PC management Unified Endpoint Management Configuration, Apps, Store Updates, B Security Better User Experience Self-service and peak user experience Real-time Visibility Policy and updates in seconds, not months Security Across Networks Backed by a powerful compliance engine Scalable Software Distribution From the cloud, eliminate physical infrastructure 2017 VMware Inc. All rights reserved. Confidential Not for Distribution

13 What is Different about this Windows Migration? It s a move to Modern IT Management Moder n IT Better SLAs Lower Costs VMworld 2017 Better Proces ses New Tools Flexible Manag ement UEM Content: Not for publication 13

14 Understanding Windows 10 Channels 1 Engineering Builds Microsoft OS team Internal testing Insider program partners Feature and compatibility testing Insider Preview Builds TESTING Current Branch (CB) Early adopter customers Feature updates at launch Servicing updates at launch Minimum Servicing lifetime 4 mos. PILOTS Current Branch for Business (CBB) Business users Defer feature deployment (~4 mos. post launch) Servicing updates at launch Minimum Servicing lifetime of 8 mos. PRODUCTION OR Long Term Servicing Branch (LTSB) Mission critical / specialized use cases Feature / function updates released 3-5 year cycles Servicing updates at launch Servicing lifetime (5+5) years CRITICAL SYSTEMS 14

15 Standardization is Key But at the Cost of Diversity High Diversity = High Costs Management Tools Lock Down Hardware Diversity Application Diversity Image Diversity OS Diversity Support Culture Process Form a cross-functional project team with strong leadership Link goals to business objectives Evaluate the process and technology requirements Identify the impact on existing processes Limit the scope Identify service and support requirements Communicate Low Diversity = More Control 16

16 Migration Checklist Assign Project Manager Understand Requirements Set Policy Set Goals Build Business Case Secure Funding Assign Chief Architect Build Migration Team Evaluate Need for BYO Train Team Evaluate Management Tools Evaluate Migration Tools Inventory of PCs Train Administrators Analyze Users to be Migrated Application Portfolio Analysis Test Applications Understand Org. Groupings Understand User Classifications Conduct Skills Assessment Build a Project Plan Catch-up Fridays Redefine Support Roles Build Prototypes Set Pilot Train Help Desk Prepare User Training Arrange for Extra Support Survey Pilot Users Run First Pilot Survey Pilot Users Tally Surveys Check Goals Build a Communication Plan Run Additional Pilot(s) Begin Migration Create Documentation 17

17 Migration Approaches Cost PC Refresh In-Place Upgrades Re-image VDI Complexity 18

18 Various Pro s/con s of Migration Approaches Approach Pros Cons In-Place Re-Image PC Refresh Virtualize Easy*; no data/app deployment issues; quick; non-disruptive Clean; latest/greatest; modern config; tested image Vendor supplied; latest from OEM; over the air updates; clean Generic Windows; IT controlled; relatively static; pristine; predictable App compat; old management; baggage of config/bloat/users; mixed results w/tpms Time consuming; heavy/hard workload; new/different not always good Costly; bloatware; generic image likely incomplete Complex to setup; infrastructure requirements; more costly than a PC 19

19 Do. And Do NOT Function/ Area BIOS/ Partition Existing Migration Tools New Install Migration Type In Place In Place, Re-Image PC Refresh DO Do NOT. Why? Convert to UEFI and GPT Use MS/VMW tools, existing PCLM tools Use Runtime provisioning, OOB deployment, XML scripting, and embed AW agent Skills All Learn UEM and Modern Management techniques Stay on BIOS and MBR Forget to include AW agent in the distro Build new Images Migrate away from device dependent mgt. People All Unify mobile/pc teams Maintain silo d organizations Better Security, New HW Features, easier updates, more flexible, expandable Migration tools can be used to bridge to modern EMM management that Win10 offers Dynamic provisioning is more flexible, easier, and is a simpler process than master/gold images UEM is more dynamic and addresses diversity/complexity at scale Silo d organizations are costly, rigid, redundant, and inefficient 20

20 Windows 10 and VDI: Persistent and Non-Persistent Options Abound INSTANT CLONES Non-Persistent Desktops + CORPORATE APPS VMworld 2017 Content: Not for + USER DATA Personalization User 1 Personalization User 2 Data/Files User 1 Data/Files User 2 publication Persistent Desktops Simplified, consistent management No patch maintenance window Provisioning on-demand Space efficient 21

21 Simple Application Provisioning No packaging, no sequencing, no streaming. Simply install applications natively. Provision applications as easily as installing them. 1 Create a new, empty AppStack. 2 Mount the AppStack and install applications. VMworld 2017 Content: Not for publication 3 Provision the AppStack. 22

22 Modern IT: Extend EMM with Critical PC Management Needs Comprehensive unified endpoint management (UEM) features transforming the way IT manages Windows MDM for Windows Modern Management Co-exist with Systems Management Device and OS Lifecycle Management 2. Configuration Management GPOs On or Off the Domain Instant Push Configuration for Policies 3. OS Patch Management Deploy Updates Off the Network Granular Updates Management App Management and Delivery Win32 App Lifecycle Management 4. Software Distribution Enterprise App Store End-to-end Security Management 5. Client Health & Security Device Health Attestation Windows Information Protection Imageless Provisioning In-place or custom image migration BIOS Management Asset Tracking Delivery Optimization Patch Auditing Self-Service Access & SSO App Inventory BitLocker Encryption Automated Compliance Intelligent Insights and Rules Engine 2017 VMware Inc. All rights reserved. Confidential Not for Distribution

23 Simplify Migration to Windows 10 and Modern Management SCCM Win 7/8 Migrate policy and app packages Re-image VMware AirWatch Unified Endpoint Management Migration Toolkit (MTK)* AirWatch GPO Migration Tool for Windows 10 AirWatch SCCM App Migration Tool for Windows 10 AirWatch In-place Upgrade Tool for Dell Windows 10 Devices Company Image + + AirWatch Agent VMware AirWatch Provisioning PPKG AirWatch Agent * Download the free tools today at 24

24 Open Source Toolkit to Simplify Migration to Modern Windows 10 Management Introducing GPO and Win32 app migration tools for AirWatch Business Modern management from the cloud at lower cost, better security VMware AirWatch Migration Tools VMworld 2017 IT Accelerate migration to unified endpoint management and Win10 Get them on: Migrate current policy set and apps to AirWatch Secure apply recommended security baselines Unify management across PCs on/off domain or network Content: Not for publication Remediate non-compliant devices instantly from the cloud 2017 VMware Inc. All rights reserved. Confidential Not for Distribution 25

25 Top 10 Migration Pitfalls 10. No Business Unit Buy-In 9. Single Project for all Migration Types 8. Underestimating Complexity Leads to Shortfall in Time or Money 7. Project Stuffing Without Additional Time or Budget 6. Continuous Migrations With No Breaks 5. Do not Measure Progress and Success 4. No Business Plan 3. Not Enough Application Testing Time 2. Quest for Homogeneity 1. Political Issues Delay Project or Lead to Bad Decisions 26

26 Migration Best Practices Start outside of IT Adherence to Standards Pilot Avoid Executives Meet Early and Often Hyper-Support Measure ROI and TCO Aligns with IT Strategy Implementation Plan VMworld 2017 Justification Test Plan Process 2017 Training (IT and Users) Communication Plan Keep it Manageable Be There Test Test Test Content: Not for publication Define Stated Goals Provide Concierge Service Embrace New Tools and Methods 27

27 Final Thoughts. Recognize that change is hard! UEM is the next new frontier in management Rely on both internal and external resources Understand the priority as compared to other IT initiatives Establishing positive credibility is key 28

28 Ways to Learn More Content Meet the Expert Stop by our booth VMworld 2017 Content: Not for Hands-on Labs Stop by our hands on labs at VMworld publication ASK THE EXPERTS 29

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