2 March 2015 JW Marriott Hong Kong

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Byron Austin
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1 2 March 2015 JW Marriott Hong Kong

2 Virtualisation Presentation Overview Why would you? How did we approach this? What information did we take into consideration? What benefits were we expecting from virtualisation? How did we validate these assumptions? Were we successful? The good, the trade-off and the not so great

3 The Firm Independent Australian Law firm Offices in all Australian Capital Cities Johnson Winter and Slattery Deliver high quality specialist services to major corporations in high-value transactions and important advisory, dispute resolution and regulatory assignments nationally and internationally 250 Staff 110 Practitioners 50+ Partners The IT Team 10 Staff (4 Help desk, 2 Trainers, 4 Specialists) Provide 24 x 7 x 365 support to the firm

4 Choices So many choices Vmware Citrix Hyper V Traditional The Cloud Hybrid Environment

5 INFORMATION GATHERING

6 Information Gathering Current Environment Solution Rqmnts Water Cooler Team meetings Interviews Support Services Strategic Practitioners Secretaries SR s Help desk Executive IT Back Office Training Team

7 Business Needs and Expectations Summarise the KEY Business Messages by area Front of House Administration IT Performance Performance Deliver Performance Work anywhere Cost Management Simplified Management Consistent experience Stability Uplift Stability Storage Governance and Control Audit and Control Expect a consumerised experience Stability Uplift BCP Uplift Operational Monitoring Extensible Cost Management

8 Business Challenges for IT (Summary) Identify the Gaps between Current Service Expectations and actual service delivery capability Deliver services to cope with the company's recent and ongoing growth. Uplift Business Continuity Capability Reassess the current environment across Architecture, Applications and service delivery Establish capability to deliver and support strategic IT projects Deliver a consistent user experience to our staff regardless of location or device

9 TO VIRTUALISE OR NOT?

Possible Options for JWS Continue with decentralised environment Invest in platforms that assist with management Increase WAN investment Uplift IT capability in remote offices Accept that we will not

10 Possible Options for JWS Continue with decentralised environment Invest in platforms that assist with management Increase WAN investment Uplift IT capability in remote offices Accept that we will not always be able to meet expectations. Virtualise Centralise capability to DC Management inherent Reduce need for remote IT Capability Increase in Control for IT = Less flexibility for Users But consistent experience and strong governance Enabler for Line of Business Projects

Validating a virtualised desktop path Proof of Concept Purchase hardware capable of supporting POC group Created SOE (Base image) Application deployment Security

11 Validating a virtualised desktop path Proof of Concept Purchase hardware capable of supporting POC group Created SOE (Base image) Application deployment Security Released to test group Staff from all areas of the Firm Setup feedback process Worked through defect reports POC assessment Business Perspective IT Architecture IT support

Image) With all Apps installed Desktop OS (Gold Image) Common Apps installed Non

12 POC Results - VDI What we expected and provisioned in the early stages of the POC Final POC design Printer Management Application Management Profile Management Desktop OS (Gold Image) With all Apps installed Desktop OS (Gold Image) Common Apps installed Non Persistent Desktops VDI Platform VDI Platform AV in Hypervisor Blades Network SAN Blades + SSD Network SAN

13 Completed POC Technical analysis summary Understood the benefits and challenges associated with Virtualisation from a Technology and Resourcing perspective Establish an understanding from a commercial perspective and did it make sense to pursue?

14 Commercial review

15 What to include in the RFP Proposed users at go live with projected growth (YR5) Overview of the current environment Number and type of virtual servers anticipated Performance expectations Storage requirements (IOPS) Management expectations Compatibility expectations Maintenance and Support Special user scenarios RFP

16 Seeking in principle Approval Prepare an executive summary version of the proposed Business Plan Include; Summary of the project goals referencing the key messages from the analysis phase How the project options will benefit or impact the firm over time Offer high level budget cost for each option Must include options for Current and Virtualised approach Should project TCO over 5 years Circulate and discuss with the executive within the firm. The goal is to seek an in principle budget band and high level project outcomes as input to the final business plan

17 Preparing the business plan (Part A) Following the POC and Analysis we; Went to market with the RFP. Analysed responses against overall needs Engagement / solution selection process lengthy with several iterations of configurations From this process we were able to select the integration partner and products that best met our needs Budget assessment was not the prime consideration at this time, understanding the cost of Technical nirvana was the goal However, solution options vs budget costs were being maintained (cost vs. trade-off)

18 Selected Vendor / Integrator team Finalising Final cost negotiations. The larger the proposal, the greater the discounts that can be applied. Where possible, talk directly to the vendor in conjunction with your integrator Aggressive negotiation allows the purchase of greater capacity and capability day one achieving; Lower cost over the course of 5 years as any additional purchases to infrastructure no longer have Bid Pricing applied. Standard spare part margins are applied Locking in Maintenance contracts for 5 years negates the annual increases and the need to manage contract on annual basis

19 Vendors My thoughts on Vendors and SI s Proven track record in the area of execution Look for a vendor to take leading position in engagements Flexibility Don t allow their corporate process to mandate their client engagement approach Choose a vendor with a proven track record for execution and monitor their progress closely. Systems Integrators Honestly I actually don t like having to deal through the middle person but I get it! If you need to engage with an SI, they must be fully endorsed by the vendor SI technical resources to be certified and current SI backed by strong references Vendor SI partnerships do not prove themselves during the sales phase this happens at install or post install time. Cohesion during sales engagement process is critical to build commitment confidence

20 Business Plan (Part B) With the size of investment it is critical that a long term cost assessment (TCO) is undertaken comparing; Projected costs based on current model Projected costs based on proposed model Costs projections must include operational costs such as hardware refresh, maintenance, software assurance and internal support. Costs calculations should be developed in conjunction with Finance team Set your final budget conservatively allow for contingency be prepared!

21 Our Results Category 1 Year Current $ 5 Years Current $ 1 Year Proposed $ Hardware $XXX $XXX $XXX $XXX Software $XXX $XXX $XXX $XXX Maintenance $XXX $XXX $XXX $XXX Support Costs $XXX $XXX $XXX $XXX Total $YYY $YYY $YYY $YYY 5 year proposed $ For JWS - more cost effective to replace existing hardware over a 5 year term than to extend current platform This gives us the opportunity to green field and accomplish greater impact for the business

22 Business Plan (BP) Simple in layout Dollars upfront Background next Detail at the back Clearly identify the benefit of the investment of $ s Identify Risks Gain approval from 60 Partners (owners) Each with their opinion on the best way to approach, or I have a colleague you should chat to.. The Litmus approach Business Plan Submission

23 UCS Configured for dual workload 2690 Blades with Fusion IO cards for VDI 2670 Blades for Application server workloads Single Pane of glass management EMC VNX series SAN Full set of replication software technologies FCOIP VMWare VDI desktop virtualisation Site Recovery Manager for BCP automation Cisco Nexus 5000 Data Switch Zero Clients (Currently testing VXME on Wyse) The Solution

monitoring Virtual Desktop Environment vsphere

24 Server and VDI Infrastructure Virtual Server Environment VDI Management and performance monitoring Virtual Desktop Environment vsphere vsphere Single Chassis Blades - No SSD Blades With SSD Network SAN

25 Redundancy DCA DCB Site Recovery Manager SRM Site Recovery Manager Array Based Data replication

26 Project Delivery

27 Preparing the environment VDI requires a solid networking foundation Must implement QOS on WAN segments LAN must be stable and as error free as possible WAN Redundancy Consider your options carefully No LAN / WAN = no VDI Internet GW is a viable option Structured and Unstructured user data Get a head start on users organising their files not stored in the DMS Including local HDD s

28 Build and Commission Pass all set and forget tasks to the Integration partner SAN configuration, VM Networking etc. Develop SAT, UAT, BAT program that validates all VDI features Performance Failover Nnn. Create Gold SOE from scratch Test application management and deployment

29 Project rollout timeline 12 Months Project Delivery Rolled out in 3 phases with feedback and tuning in each iteration Main deployment to Practitioners completed in 2 Weeks including training

30 User migration in two steps Migrating Users Address unstructured data prior to migration (Data owner) Train and transition Survival training delivered to all staff Access new system Office 2010 training Where to get support online How to connect from home The Safety net Stratodesk

31 The Good, the Trade-off and the Otherwise Fantastic response to VDI Work anywhere at anytime from any device. Remote offices Hardware setup and support simplified Single Point Image management We now fix issues once and apply globally Changes to environment effective within 15 minutes Controlled SOE desktop platform Security and AV patching and reporting Application deployment New System testing IT Team support focus

32 WAN redundancy or alternate connection path (via Internet) must be taken into consideration Trade off.. VDI is not the answer for all staff Mixed environment still exists for; Road warriors (3 5) Communications and Marketing Media / Content creators

33 Printing Otherwise Out of the box Win7 printing issues can be enhanced by VDI depending on the client OS running VDI Video and collaboration USB redirect More support required VDI Client OS support VDI Client releases across OS platforms are not consistent in features or capabilities No windows OS clients generally lag

34 Virtualisation and IT Team impact Virtualisation is a specialised skillset to establish and maintain However; most IT staff can follow their nose to establish out of the box capability Maximising virtualisation benefits requires qualified expertise in server and desktop Virtualisation, storage and networking technologies Virtualisation will test your IT teams knowledge of your desktop OS and enterprise environment Be prepared to upskill existing staff or recruit the required skillset(s)

35 Thank you Ross Forgione CIO Johnson Winter and Slattery Linkedin:

End User Computing. Redefining Application and Data Delivery to the Modern Workforce

End User Computing. Redefining Application and Data Delivery to the Modern Workforce End User Computing Redefining Application and Data Delivery to the Modern Workforce 1 The Dilemma IT HAS BUSINESS WANTS Apps OS Devices Connections COSTLY, COMPLICATED, LABOR-INTENSIVE MANAGEMENT PROCESSES