CNL Contractor Safety Forum. March 20, 2018

Transcription

1 CNL Contractor Safety Forum March 20, 2018

2 Agenda and Benefits I. About ISN II. Canadian Nuclear Laboratories Account Review III. Marketing IV. Account Tools V. Questions & Comments 2018 ISN Software Corporation

3 About ISN

4 ISN OVERVIEW The Process 1. Contractor Entered Information 2. Verified Information 3. Configurable Qualification Criteria Company Level Project/Site Level Employee Level ISN Review & Verification Services (RAVS) Written Programs Implementation Assessments (RAVS Plus) Injury & Illness Records Experience Modifier Citation/Prosecution Search Training Insurance Workers Comp Clearance & Rates Hiring Client Post Job Evaluation Field Feedback Working Relationship Competency Assessments Contracts/Agreements 3 rd Party (Data Providers) On-Site Inspections D&A & Background Checks Operator Qualifications (OQ) Training A A (Approved for work) B Status: Allowed on Site 2018 ISN Software Corporation

5 ISN OVERVIEW ISN in Numbers 530+ Hiring Clients Worldwide ISN Offices DALLAS (HQ) LOS ANGELES NEW YORK CALGARY TORONTO LONDON SYDNEY PERTH AUCKLAND MEXICO CITY (coming soon) ISN Mature Markets ISN Emerging Markets 65,000+ Contractors/Suppliers 80+ Countries with ISN Customers 475+ Employees 1,600+ Years of HSEQ, Analytics and Insurance/Risk Management Experience *83% of contractors have fewer than 100 employees 2018 ISN Software Corporation

6 ISN RESOURCES & SUPPORT Contractor Customer Support Support Provided Skill-based routing of calls LiveChat functionality Co-browsing capabilities Guided Tour available 24/7 Pre-recorded video tutorials 6,000 outbound calls per week 2,500+ face to face meetings per year 31 second average hold time (phone) 59 second average initial response time (LiveChat) 30+ languages spoken 24 Hour Assistance From 5pm Sunday to 6pm Friday Central time (support provided outside of these hours as needed) Global Customer Service Centers Dallas London Sydney Initiate Help From Your Account Hiring Clients can use the ISN Assistance Tool to request targeted contractor support and follow-up Contact Center of the Year - ISN Sydney Office Contact Center of the Year - ISN London Office Contact Center of the Year - ISN Dallas Office Training Team of the Year 2018 ISN Software Corporation

7 CNL Account Review

8 CNL Account Review CNL Contractor Grading CNL Contractor Grading Safety Statistics Questionnaire 20 HSE Questionnaire 15 Contractor/Supplier Support: HSE Program Review 40 Workers Comp Rate Statement 1. Training on how 25to meet requirements 2. Users Group Meetings/Help Desks Workers Comp Account Status Follow up on non-conformance Certificate of Recognition (COR) - Bonus 5 4. Review ISN benefits and tools Total Point Value 105 CNL Grading Criteria A 90 to 105 Points Preferred/Recommended for Use B 75 to 89 Points Approved to Use C 60 to 74 Points Approved to use; Additional oversight may be required D 0 to 59 Points Manager Approval Required F -100 to -1 Points Do Not Use

9 CNL Account Review Contractor Search 1. Company Name Search 1. DBA 2. Company name changes 3. Partial company names 2. Advanced Search 1. Office locations 2. Work types 3. Dashboard grade 3. Map Search 1. Main & branch office locations 2. Searches near a specific postal code

10 Marketing

11 MARKETING Company Profile About Your Company Highlight important company information Additional Office Locations Allows your company to pull into a mile radius search for existing or potential Hiring Clients

12 MARKETING Promote My Company Certificate of ISNetworld Membership Company Name ISN ID Number Subscription Start Date & Expiration Date Marketing and Awards Submit company specific documents for all Hiring Clients to view ISN Logo Add logo to items such as: Company website Electronic brochure Business cards Prospecting letters

13 Account Tools

14 ACCOUNT TOOLS Contractor/Supplier Benefits Streamlined Qualification Process Centralized and standardized reporting of requirements Eliminates duplicative work Saves time and resources SMARTLOG Internal incident classification and tracking tool Improved Identification and Resolution of Compliance Gaps Automated To-Do list, reminders and online help resources In-person meetings and unlimited toll-free help desk support Resources to assist with incident reporting and program requirements Marketing Exposure and Benchmarking Visibility to ISN s Hiring Clients via a searchable company profile Benchmarking reports to measure performance against industry TRAINING MANAGER INSURANCE AGENT/ BROKER TOOL In-house training records management tool Searchable database of registered agents and brokers who can upload documents on behalf of contractors 2018 ISN Software Corporation

15 ACCOUNT TOOLS ISN Messages and Bulletin Board 2018 ISN Software Corporation

16 ACCOUNT TOOLS Hiring Client Grade Report 2018 ISN Software Corporation

17 ACCOUNT TOOLS ISNetworld Training

18 ACCOUNT TOOLS Settings Your Name The Settings section of your account allows you to subscribe to a variety of notifications. Users also have the ability to forward ISN messages to external inboxes.

19 ACCOUNT TOOLS ISN Mobile Site View Hiring Client grades Access messages Check individual qualifications View evaluation reports, audits, etc. Mobile Website Available on all mobile devices with internet access Does not require download or installation ISN App ISN Mobile functionality packaged within an App Free download ios and Android 2018 ISN Software Corporation

20 Questions & Comments

21 CNL Account Demonstration