IST Annual Review 2011

Transcription

1 IST Annual Review 2011

2 Introductory Remarks IST provides services: Alan George Basic infrastructure: network, phones, servers, storage, web support, , e-classrooms, AV, WatIAM Enterprise applications: HR, Quest, ODAA, CECS, LMS, Finance, Research, Safety, Health Services... Client services: consulting, trouble-shooting, courses, desktop rollover and support, software licensing, help desks..

3 Introductory Remarks Alan George Ongoing objective is to promote efficient use of campus resources. Continuous evolution: consolidation and enhancement of services (network, WCMS, AD, , network storage,.) streamline business practices through introduction of new systems and new functionality in existing systems (document management, self-service, classroom/exam scheduling, better reports...) enhance security throughout (an ongoing challenge) Continually explore new options (mobile, cloud )

4 Client Services Bob Hicks Migrations Continue Web: WCMS Pilots, Training, Migrations, Accessibility, Forms, Other Client Support and Communication (Faculties, Admin Support Departments, Rollover, CHIP, Helpdesks) Participation in Campus IT Projects SharePoint 2010 Server Specialized Services

5 Computing Systems Services Martin Timmerman

6 IS Academic Support & Ancillaries Dave Kibble New Staff: Cathy May, Bob Wallwork, and Jack Yang Major Information Systems Cooperative Education Works Sunset, JobMine Upgrade(s), New System Investigation, Small App Support Housing HMS/FLI Implementation (Admissions, Organizational Services, ResLife) Alumni & Development Blackbaud NetCommunity, Performance Metrics WatIAM Nexus/AD Consolidation, New System Roadmap

7 IS Academic Support & Ancillaries Dave Kibble Departmental Systems (New, Upgrades, Modules) Food Services Safety Space Bookstore Athletics Other - Events, CIS, Student Success, Counselling, Health Infrastructure Accessibility, Disaster Recovery, SDLC, BI, Mobile, Security, Audits, Performance Extend Support to CPA, Police, Parking, Plant Ops Small Applications Development Environment

8 IS Finance, Research and Infrastructure Roy Wagler Financial Systems Self Serve Expense management Replacement for Cognos 7 - determine strategy and implement E-commerce site for Accounts Receivable Central Stores receiving system upgrade New shipping system Research Systems Research Pre-award System upgrade, InfoEd Research Ethics System

9 IS Finance, Research and Infrastructure Roy Wagler Document Management Undergrad admissions project Onbase system upgrade - version 11 Phase 1 of the Contracts and Agreements project Long-Term Records Pilot likely includes Sharepoint integration Stop storing paper. Certification by an external entity is required Graduate admissions enhancements Infrastructure Application administrator and DBAs involved in all IS projects for all groups Disaster recovery

10 IS Human Resources and Student Administration Dave Mason Human Resource Management Major Point Release Upgrade Resume parsing Absence management Faculty appointments Automated collection of annual performance numbers Total Compensation reporting

11 IS Human Resources and Student Administration Dave Mason Student Administration System Undergraduate Admissions Graduate Admissions Course Scheduling Exam Scheduling Exam Production Financial Aid Packaging

12 Information Security Services Jason Testart What's happening 2011/2012 More policy/standards development Ongoing vulnerability management SIEM Project Security Awareness NetID

13 Instructional Tech and Multimedia Services Andrea Chappell 2011/2012: D2L Implementation Integrations, Capture, Analytics, Mobile E-classrooms Computer support; Nano; next renos Videoconf Movi cont d, Mechatronic suite, NH3004 Multimedia Storage/Delivery DAM investigation; streaming server Mobiles in instruction Video editing self-services Move Media Production group to MC

14 Staffing Network Services Bruce Campbell Paul Dietrich, Systems Integration Specialist - Telecommunications Services, started January Matthew Verlis, Network Support Specialist, started February Network Management All areas of campus network managed by IST NS, as of January 1, 2011 Physical Security Aimetis surveillance servers installed Approximately 200 IP surveillance cameras Telecommunications Services Long distance rates for North America reduced to 2 cents per minute, as of May 2011 Redevelopment of TS database/systems in progress

15 Network Services Network Services Bruce Campbell Upgrades of NAT devices for main campus wifi in progress Addition of 1gbps symmetric internet service, provides a total of 2 gbps general internet service, with active/active redundancy. 10gbps core, and machine room, upgrades IPv6 - address block allocated, routed to IST offices only so far IPv6 DNS after IPAM project Additions/upgrades of APs in high load areas ongoing