Drive Technology \ Drive Automation \ System Integration \ Services. CDS Complete Drive Service The modular service system

Transcription

1 Drive Technology \ Drive Automation \ System Integration \ Services The modular service system

2 2 Dear customer, In addition to innovative drive technology products, SEW-EURODRIVE places great emphasis on service. We regard service as an integral system that covers all requirements during the product s life cycle target oriented and in coordination with you as our partner. We ll offer you individual solutions ranging from spare parts, repairs and condition monitoring, through to retrofit. Our comprehensive service package offers you a solution for all your requirements. Learn more on the following pages. We are the customer s partner and offer you the reliability you need... because we are always there for you. We are looking forward to working together with you. Your service team

3 3 Contents: Information about The SEW-EURODRIVE strategy page 4 CDS performance at a glance page 5 CDS The modular service system page 6 The CDS -system components page 7 Cost optimization (LCC/TCO) page 36 Service for explosion-protected gears and motors page 38 Service Competence Center Overview of locations / contact details see back page

4 4 The SEW-EURODRIVE service strategy: SEW-EURODRIVE s Service strategy revolves around a simple factor: enthusiastic customers. In order to achieve our goal, we have created an extensive service portfolio. Our service is provided locally and we assure the availability of spare parts worldwide. As a result standstills can be kept to a minimum. We know that each customer has different service requirements, which is why we offer support where you need it most. In cooperation with you, we ensure a high availability for your drive technology. While one customer might require support with the start-up, another may require an inspection, maintenance or even want an application programmed. The requirements are innumerable and manifold as you certainly know from your daily experience. The service strategy of SEW-EURODRIVE is designed to meet these requirements. CDS provides a modular service concept, which is based on decades of extensive practical experience. The services within the individual CDS system components are available for your specific needs. All CDS components are flexible, which means the relevant services can be combined as required. CDS offers tailor made solutions. Global presence: Our service organizations in over 60 assembly plants worldwide, ensure that complete drives and spare parts are quickly available in many regions even within 24 hours.

5 5 CDS performance at a glance Work is carried out by qualified service technicians and engineers from SEW-EURODRIVE Efficient fault management, which can in turn reduce costs caused by downtimes Comprehensive consulting services for all requirements in the field of drive engineering CDS services also for non-sew-eurodrive products on request Condition monitoring advice Efficient storage management SEW-EURODRIVE will take care of the transport logistics Recommendations for maintenance intervals, condition monitoring activities, etc. Services can be performed on-site or at SEW-EURODRIVE Increased drive and system reliability Minimization of faults High availability of spare parts Short response times due to dense service network General use of original SEW-EURODRIVE spare parts Services are performed based on DIN 31051/52 Manufacturer s know-how 24 months warranty for CDS services Long-term planning ability by concluding service agreements Tailored to suit your individual requirements: From preventative maintenance, fault management and 24h service hotline, through to transportation logistics, SEW-EURODRIVE gives you the confidence you need for your drive system! Production plants Assembly plants Sales companies

6 6 CDS The modular service system Green light for your production. With the individually insertable and perfectly combinable CDS system components, you ll always have the right service for your drive technology no matter where or when you need it. You can create your own tailor-made CDS service portfolio to meet your specific needs you ll have the ideal solution for avoiding standstills and for reducing faults to an absolute minimum. Green light for your production.

7 7 The CDS system components: 24h service hotline SEWHELP Installation advice service Start-up service Application programming service Inspection and maintenance service Repair service Spare parts service Express assembly service Industrial gear unit service Pick-up and delivery service Retrofit service Condition monitoring service CDM Maintenance Management Training service

8 8 24h Service Hotline Always at your disposal direct and fast Within the 24h service hotline you can reach an SEW-EURODRIVE service specialist 365 days a year, 24 hours a day. Whether you require spare parts or have a technical question relating to drive engineering and automation, we re the right persons to contact. Your advantages: Around the clock availability (24h/7 days) Immediate response Qualified staff with practical experience Premium level support Storage for spare parts can be reduced thanks to quick availability of parts

9 SEWHELP Simply dial * and type the letters SEWHELP on your phone s keypad. Of course you can also dial: * No matter which number you choose, our technicians and engineers will assist you around the clock. *14 cents/min from the German fixed network What we offer you: Telephone support Personal contact available at any time (24h/7 days) Consulting services by qualified and trained service technicians from SEW-EURODRIVE General and technical information Rush-orders on request Urgent repairs at SEW-EURODRIVE upon request Fast assembly of gear motors and frequency inverters upon request Provision and dispatch of spare parts upon request

10 10 Installation advice service Knowledge transfer straightforward and supportive New technologies need not be more complicated than existing ones, they re simply less familiar. Isn t it good to know that there s someone who will give you support right from the start? Whether you want to familiarize yourself with our products or need help with choosing the right products, or even if you need help with the project planning, reliable installation and start-up, our service experts will give you professional advice for all aspects of the installation. Receiving support already in the installation phase enables you to reduce your installation times. This way greater process reliability can be assured right from the start. Your advantages: Assistance already in the project planning phase You can benefit from the project experience of SEW-EURODRIVE Shorter start-up times, reliable functioning We ll take over the project planning for the drive technology Adaptation and implementation of new projects Installation by drive specialists

11 11 What we offer you: Support with project planning Consulting Support with start-up Assistance with troubleshooting Provision of test equipment Project support Consultation with random inspection, if required Assessment of wiring work (e.g. for EMC, grounding) Assessment of the mechanical installation (for e.g. grounding, density, motor mounting position, oil quantity) System inspection Verification of motor/inverter allocation Verification of inverter settings Verification of bus module settings Verification of the cabling Verification of the installation conditions Carrying out necessary assembly and disassembly jobs, if required Restoring of the operational condition Documentation according to customer requirements Carrying out of required corrective measures Training Presentation of the components used in decentralized technology Cabling of the various components Practical exercises

12 12 Start-up service Smooth and cost-efficient start-ups The service experts at SEW-EURODRIVE offer fast and cost-efficient start-up support. Take advantage of SEW-EURODRIVE s comprehensive expertise and competence within the field of drive technology. Qualified engineers will stand at your side as your partner and ensure that everything runs as smoothly as possible. Your advantages: Start-up costs can be reduced thanks to shorter start-up times Costs can be reduced by avoiding subsequent damage and downtimes caused by malfunctions By customizing your drive technology, production reliability can be increased What we offer you: Evaluation of the dimensioning of drive components Evaluation of the installation of SEW-EURODRIVE drive components Configuring of the SEW-EURODRIVE electronics components Optimizing of customized SEW-EURODRIVE drive components to meet the application requirements Test run under test and production conditions Integration test for other system components Monitoring of production, and if necessary, making of adjustments Customer-specific documentation packages Customized on-site training We offer complete, as well as partial start-up support. Simply call our start-up service:

13 13

14 14 Application programming service Software programming functional and customized In many cases the drive components only then achieve their full functionality with the right software. In addition to the mechanical and electronic drive components, the software is also an important factor contributing to the productivity, reliability and profitability of a plant. Only individually programmable software can provide the flexibility that you need, especially for complex applications. The intelligent software solutions from SEW-EURODRIVE allow all drives to be adapted optimally to suit the task at hand. Our employees resort to decades of practical experience a good reason to take advantage of our competent service specialists for a tailor-made solution. Your advantages: Tailor-made drive component software for your applications Software tools for parameter setting, visualization and programming are available free of charge in the Internet Simple handling thanks to a one-system control Stand-alone solution without higher-level control Optimization of functions in your system through appropriate drive component software Process optimization through optimum use of drive engineering components Take advantage of SEW-EURODRIVE s many years of project planning experience

15 15 What we offer you: Complete programming of the positioning and sequence control according to your requirements, including documentation and acceptance certificate Complete and partial start-up support Software creation for specialized process sequences in drive engineering, e.g. electronic CAM Application modules (standard control programs): Table and field bus positioning, central winder, flying saw, synchronous operation E-SYNC, modulo positioning, electronic CAM, internal synchronous operation I-SYNC Programming of PLC functionality MOVI-PLC Programming of visualizations on a panel (DOP) Training courses Integration of condition monitoring sensors

16 16 Inspection and maintenance service Drive availability long lasting and planable The inspection and maintenance service by SEW-EURODRIVE optimally services your drive engineering components and automation to prevent failures. We will support you with your maintenance strategy and give you advice on how to optimize your maintenance. Whether at intervals specified by you or on short notice: our specialists will inspect and service your drives on-site. We constantly strive for keeping downtimes to an absolute minimum, so that your current costs can be reduced in the medium and long term. Your advantages: Increased drive availability Planning of maintenance costs Downtimes can be kept to a minimum Reliable adherence to the oil changing intervals (also for industrial gear units) Inspection and maintenance for SEW-EURODRIVE products (Mechanics/Electronics) as well as for non-sew-eurodrive products What we offer you: Gears / Motors: Evaluation of mounting position and if required, correction of screw plugs, breather valves and oil volume Cleaning and re-adjusting of motor brakes Cleaning of the fan guard Checking for oil leakages in the motor including removal of the terminal box cover Analysis of the oil quality on-site or by an independent institute If determined necessary by the oil analysis test, oil is changed and waste oil is disposed of in an environmentally responsible manner Electronics: Cleaning Replacement of wearing parts Compensation (contactless energy transfer) Installation evaluation Evaluation of motor and frequency inverter allocation Noise control to detect early signs of damage Condition report for each drive Smaller repair work carried out on-site Checking of mount-on components Adjustment and recalibration Endoscope for gear diagnosis Determining of gear wear by means of oil analysis Analysis of unit-specific environmental impacts Inspection of drive technology Thermography for drive components Evaluation of frequency inverter settings Thermography for control cabernets Load state analysis Identification of EMC interference sources Supply voltage analysis Current consumption measurement

17 17

18 18 Repair service Manufacturer s competence reliable and accurate The repair service by SEW-EURODRIVE is optimal for repairing and overhauling individual systems. The experts at SEW-EURODRIVE always fulfill the latest standards in drive engineering and automation. This is ensured through comprehensive product training in cooperation with the relevant development and production departments.

19 19 Your advantages: Short repair times due to high availability of original SEW-EURODRIVE parts Central and decentral repair in the Service Competence Centers and SEW-EURODRIVE assembly plants worldwide Reduced downtimes for your systems and machines due to express repair Fast and cost-efficient service straight from the manufacturer What we offer you: Both defective and affected parts are replaced during a repair Complete overhaul Customer-specific product adaptation with documentation (electronics) Test protocol and test report High-voltage test according to VDE* Analysis of the damage with feedback talk Express repair on request Repairs also for non-sew-eurodrive drives * The German Association for Electrical, Electronic & Information Technologies

20 20 Spare parts service Spare parts delivery fast and uncomplicated Not only can you order spare parts from SEW-EURODRIVE, our specialists can also advise you on the necessary spare parts or on complete replacement / repair kits. You will also receive the required documentation. Since the spare parts service is typically an urgent matter, more than 95% of all orders leave our competence center on the same day as they were placed. 24h deliveries are carried out as follows: Today: receipt of order Tomorrow: arrival of the delivery in your company Or on the same day by courier service! Our spare parts service is available at all our Service Competence Centers. You can also visit our online customer portal DriveGate at for more information. Your advantage: Manufacturer s expertise from consultation through to the identification of required spare parts Personal contact persons at a location near your site Immediate availability and provision of original SEW-EURODRIVE parts Immediate delivery if required Fast, worldwide delivery

21 21 What we offer you: Spare parts delivery from the current, as well as discontinued product portfolio Provision of technical documentation Consulting, e.g. for retrofit activities Special / complete spare parts kits International delivery from our central, European spare parts facility Individual parts labelled according to customer requirements Convenient spare parts research and ordering via the online portal DriveGate

22 22 Express assembly service Replacements and assembly fast and reliable SEW-EURODRIVE is a fast and reliable partner for urgent matters. Whether you require spare parts, gears, motors, geared motors or even electronic products in a hurry, we re there to help. Regardless of whether you need service for SEW-EURODRIVE drive engineering and automation, or replacements for non-sew-eurodrive products, the express assembly service makes sure that SEW-EURODRIVE products and replacements are provided quickly usually even on the same day as the order is placed! Fast delivery is ensured thanks to our professional logistics system and assembly cells set up especially to deal with express orders. The short cut to service All this is possible thanks to our six Service Competence Centers. A nearby competence center is waiting to process your order in next to no time. You decide whether to pick up the parts yourself or have them delivered as quickly as possible! Your advantages: Fast and flexible provision of replacements Process assurance and reduction of costly downtimes through quick provision of replacement drives and frequency inverters Immediate assembly and provision of complete gear units, motors, geared motors, and electronics Fast replacement of the entire range of drive engineering (Mechanics / Electronics) components with products from the SEW-EURODRIVE portfolio Reduction of your inventory on stock High availability through decentralized parts storage in the Service Competence Centers Assembly usually in a nearby Service Competence Center Option of collection or scheduled delivery (also by courier service)

23 23 What we offer you: Express assembly of gear motors and frequency inverters Order creation in accordance with the requested drive requirements Assembly of components in the production plants of SEW-EURODRIVE Order-specific use of original SEW-EURODRIVE parts Surface protection (e.g. coating) Transport packaging Manufacturer s warranty Delivery usually on the same day as the order is placed Final inspection (determining of nominal ratings) Type and date of delivery upon request

24 24 Industrial gear unit service Operation and process assurance powerful and comprehensive Our CDS service portfolio is also available for industrial gear units, so why not take advantage of the comprehensive technical expertise of a global player to ensure reliability for your operation and processes worldwide. Our specialists will gladly provide assistance from the start-up through to retrofit even for non-sew-eurodrive gear units. You also have the choice between service on-site or at an SEW-EURODRIVE location. Your advantages: Complete service from one source Delivery and repair program also encompasses couplings, oil cooler, sensors and motors Individual, complete solutions for all your technical, drive-related requirements Prevention of unscheduled production downtimes and standstills Maintenance and overhaul also for non-sew-eurodrive products High availability of spare parts Cost and time saving thanks to professional maintenance, overhaul and modification Professional service equipment in the Service Competence Centers, as well as in the service vans

25 25 What we offer you: Start-up Complete or partial start-up support Installation and laser adjustment of drives Inspection Creation of an inspection plan Inspections on-site Condition monitoring advice and installation Maintenance Creation of targeted maintenance plans Oil management: Initial filling, oil change after run-in period, complete oil service (change, refill, disposal) Analysis of the oil quality by an independent institute Failure management Customer-specific adaptation with creation of documentation, test protocols and reports Targeted repairs by replacing only the defective and affected parts Complete overhaul Maintenance, overhaul and modifications on-site Complete replacement management from one source, also for non-sew-eurodrive gear units

26 26 Pick-up and delivery service Logistics management efficient and reliable SEW-EURODRIVE is not only the prime choice when it comes to drive engineering and automation, but also when it comes to transportation logistics. The pick-up and delivery service offers more than just fast collection or delivery we also support you with the disassembly and/or reassembly of components and units.

27 27 Your advantages: Minimum effort because SEW-EURODRIVE takes care of the entire coordination Reduced downtimes Disassembly and/or reassembly of components and units in accordance with the safety regulations What we offer you: Pick-up and delivery of drive engineering and automation products Creation of transport documentation Provision of individual solution alternatives for logistics requirements Assigning of the required logistics company Short response times upon provision of necessary data Disassembly and/or reassembly of components and units on-site as agreed upon Packaging (for safe transport) of components and units on-site as agreed upon

28 28 Retrofit service New components productive and efficient Systems designed using state-of-the-art technology create the basis for optimum productivity. The integration of current SEW-EURODRIVE drive engineering and automation allows you to optimize existing systems in terms of availability and process reliability. New drive systems save energy, increase productivity and ensure system availability and new technologies extend the functionality of your system. An investment in a modernization can pay itself off quite quickly. Your advantages: Better energy efficiency due to state-of-the-art drive technology and automation Reduction of maintenance costs through new, service-friendly products Fast and simple conversion to latest technology Solutions tailored to your specific application Production interferences resulting from discontinued spare parts, can be avoided Long-term parts availability by using current SEW-EURODRIVE products Increased system productivity Extension of the functionality of your system through new technologies Everything from one source: consultation, products (gear units, motors, frequency inverters and control cabinets), installation and start-up What we offer you: Analysis of the installed drive engineering components and application solutions (also for non-sew-eurodrive products) Drive selection according to your requirements and based on the latest technology Installation of the new components in your system Disassembly of old components in your system (partial support upon request) Carrying out of necessary drive-technology related modifications (old / new) Provision of documentation for the new drive components in accordance with your requirements Product training for your employees Start-up Control cabinet planning and installation PLC and visualization programming Production monitoring

29 29

30 30 Condition monitoring service Status detection individual and systematic Condition monitoring is based on a systematic condition evaluation for all drive engineering components. The approach includes measurement, interpretation and visualization of defined parameters. These are then forwarded to your planning system if required. Prerequisite for target-oriented evaluations are the appropriate expertise and correct sensors this isn t a problem with SEW-EURODRIVE as your partner. Systematic status detection using the latest measuring methods can reduce your maintenance costs. We compare the measurements with reference values, which we have collected throughout the years this enables you to act instead of react. If required, we can also provide advise for retrofitting existing systems. This enables you to reduce your indirect expenses and minimize production downtimes caused by unscheduled standstills. Your advantages: Minimization of production downtimes Reduction in maintenance costs Ability to schedule standstill times Greater operational reliability Optimum control of personnel resources Target-oriented material procurement Reduction in storage costs for spare parts Wear-oriented maintenance and servicing Optimum utilization of system capacity

31 31 What we offer you: SEW-EURODRIVE offers the entire condition monitoring portfolio analog to the modular product system. SEW-EURODRIVE provides complete solutions that range from the initial consultation and design of the best analysis method, all the way through to installation and diagnostics. The following services can be combined individually: Vibration sensor DUV 1 for monitoring bearings and gears Oil aging sensor DUO 2 for determining the next oil changing period Brake diagnostics DUB 3 by means of function and wear analysis Thermography for control cabinets and drive components Identification of gear unit wear by oil analysis Endoscope for gear unit diagnostics Visual inspection of drive technology Load state analysis Identification of EMC interference sources Supply voltage analysis Analysis of unit-specific environmental impacts Current consumption measurement 1 Vibration diagnostics unit 2 Oil aging diagnostics unit 3 Brake diagnostics unit

32 32 CDM * -Maintenance Management Service system for drive technology innovative and transparent Under the aspects of LCC (Life Cycle Costing), TCO (Total Cost of Ownership) and TPM (Total Productive Maintenance), the modern maintenance gains even more importance. This is especially true for modern, interrelated production processes that require significant investments and that are characterized by a high equipment intensity. The CDM maintenance management service offers you a comprehensive package of individual services, so that the availability of your cost-intensive machinery and equipment can be maximized. An inventory of the installed drive technology and the drive components in storage, as well as the recording of the data in an online databank, form the foundation of our CDM maintenance management service. Online condition monitoring, for example by connecting the status of vibration measurements and oil monitoring to the databank are also possible. Offline condition monitoring results, such as those from an inspection or maintenance are also projected into the CDM databank. The central recording of all data is the optimal requirement for a targeted estimate and scheduling of periodically required maintenance measures. Necessary activities, such as maintenance and repairs are displayed in the databank. This enables you to create individual maintenance and response scenarios and achieve a sustainable optimization for each drive. Information can be displayed via the process control and monitoring facilities. Data can also be transferred directly via the CDM databank to SEW-EURODRIVE and we ll make sure that faults are identified in advance so that they can be kept to a minimum. Your advantages: Transparency of drives and frequency inverters (by type, quantity, condition, availability) Innovative and user-friendly CDM database for entering, updating, researching, and evaluating data Optimization of maintenance by using the CDM functionalities, such as maintenance planning and history display, etc. Reduction of parts held in stock through optimized stock comparison, integrated warehouse administration and reliable spare parts availability. What we offer you: Inspection of drives and frequency inverters with classification of their condition (also for non-sew-eurodrive products): - Single inspection (visual check) - Specification of required maintenance measures Structuring and comparison of existing drive engineering components Provision of drive and frequency inverter data in the online Internet portal DriveGate, which can be found under Labeling of drives and frequency inverters for clear and fast identification also within the 24h service hotline (24/7) Individual advise on optimizing your maintenance concept for existing drive engineering components, as well for topics relating to energy conservation, condition monitoring and storage optimization. * Complete Drive Management

33 33 CDM Maintenance Management A1 CUSTOMER System Storagerage Drive Technology Customer tomer Condition Monitoring Customer Management/ Maintenance Customer CDM -databank CDM CDM SERVICE CUSTOMER CUSTOMER Mgnt/Maint. Storage age CUSTOMER System CUSTOMER CM CM CDM CDM CUSTOMER S Customer Mgnt/Maint. Storage CUSTOMER System CUSTOMER CM CMM CDM M CUSTOMER CUSTOMER MER S Mgnt/Maint. a nt. STORAGE E CUSTOMER System CUSTOMER TOMER CM CM CDM Drive Recording CDM -Databank Maintenance nance Management CUSTOMER Sto Storage CUSTOMER System CUSTOMER OMER CM CM CUSTOMER ER Sto Storage r CUSTOMER System CUSTOMER CM CM CUSTOMER Mgnt/Maint. CDM CDM M CUSTOMER Mgnt/Maint. CDM CDM System Service Retrofit Service

34 34 Training service Training service practical and competent SEW-EURODRIVE views drive technology and automation in an integral context. This approach also includes an appropriate selection of training options for customers and their employees. Numerous trainings are already offered by the DriveAcademy. It is also possible to coordinate training seminars and contents to meet your individual needs. This is a definite advantage, since the trainings combine the manufacture s expertise with customer specific requirements, which in turn leads to optimal training results. In addition to the DriveAcademy in Bruchsal, each Service Competence Center also offers adequate training rooms so that training courses can be held at a location close to your company. You can find a current and extensive seminar program online at You are also welcome to request the seminar program brochure from our employees. Refer to page 40 in this catalogue for contact persons near you. For your nearest contact addresses, please refer to the reverse side of this catalogue.

35 Your advantages: Wide range of training courses to suit a variety of needs Individual training courses tailored to your specific requirements can be arranged Trainings are held centrally and decentrally Trainings are conducted in a professional manner by SEW-EURODRIVE trainers Training courses can be held at your location (upon request) 35

36 36 Cost optimization Life Cycle Costing (LCC) and Total Cost of Ownership (TCO) Life cycle costing and total cost of ownership is a cost management method that refers to the economic assessment of investment goods during their entire life cycle. Two perspectives can be considered: 1. Manufacturer of products / systems (development j disposal) 2. Operator of products / systems (procurement j disposal) SEW-EURODRIVE services are aimed at helping you reduce your costs and at the same time optimize your productivity. With LCC/TCO, approaches for assessing follow-up costs in the product life cycle can be determined. LCC/TCO play a far greater roll in the procurement decision than the price of the hardware itself. The procurement costs for drive engineering for example, usually only make up between 1 and 5 % of the total investment sum. Life Cycle Costing (LCC) / Total Cost of Ownership (TCO) Investment costs Follow-up costs Startup Training Additional accessories Spare parts Maintenance/service Personnel Tax Insurance Energy Replacement system procurement Retrofitting Disposal

37 37 Determining the optimal maintenance strategy with consideration for potential fallout costs. The purchase price often becomes less important when compared to costs incurring later in the product life cycles, such as energy-, maintenance- and retrofit costs, as well as costs for disassembly and disposal. An LCC/TCO assessment analyses all costs that are to be expected over the entire life cycle. This means investment decisions are based on quantitative and systematic assessments and not on the purchase price. Interdependencies between costs resulting from maintenance and those resulting from failures are especially noticeable in the maintenance area. These interdependencies make it possible to decide on a cost efficient maintenance strategy. Within the scope of the CDS service portfolio, we offer you a transparent and comprehensive analysis of your costs, based on the LCC as well as the supporting services.

38 38 Service for explosion protected gears and motors (ATEX-Product guideline 94/9/EC) When we refer to the modular CDS system as being complete, then we do so with certainty, knowing that we re capable of meeting the growing requirements for assurance and reliability relating to drive technology. Today and in the future. Our performance also includes complete service for gears and motors in ATEX-edition (zone 21 gas/dust). This service is also available for both SEW- and non-sew-eurodrive products. The fast and reliable service that we offer is not only legally certified, it is also carried out by employees that have been qualified in accordance to the industrial health and safety regulations. Should a repair prove to be unprofitable, then we ll revert to our ATEX motor-storage, where we stock all frequently-demanded product-series in the performance spectrum 0.37 to 250 kw. Whether you require an individual component, or one in combination with a gear, we ll provide you with the required drive technology in ATEX-edition and on short notice.

39 What matters is who s standing behind your drives: 39

40 Drive Technology \ Drive Automation \ System Integration \ Services 24h Service Hotline SEWHELP / 0510 Service Competence Center (SC) SC Central Ernst-Blickle-Straße 1 D Graben-Neudorf Phone Fax sc-mitte@sew-eurodrive.de Langenfeld (Düsseldorf) Garbsen (Hanover) Meerane (Zwickau) SC North Alte Ricklinger Straße D Garbsen (near Hanover) Phone Fax sc-nord@sew-eurodrive.de SC East Dänkritzer Weg 1 D Meerane (near Zwickau) Phone Fax sc-ost@sew-eurodrive.de SC South Domagkstraße 5 D Kirchheim (near Munich) Phone Fax sc-sued@sew-eurodrive.de Graben Bruchsal SC West Siemensstraße 1 D Langenfeld (near Düsseldorf) Phone Fax sc-west@sew-eurodrive.de Kirchheim (Munich) SC Electronics Ernst-Blickle-Straße 42 D Bruchsal Phone Fax sc-elektronik@sew-eurodrive.de SEW-EURODRIVE GmbH & Co KG P.O.Box D Bruchsal/Germany Phone Fax sew@sew-eurodrive.com j