NEW YORK STATE GROUP #: CONTRACT #: PT66219 END USER EQUIPMENT ORDERING INSTRUCTIONS TOSHIBA TOSHIBA MFPS. Updated: v1.
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1 TOSHIBA NEW YORK STATE GROUP #: CONTRACT #: PT66219 END USER EQUIPMENT ORDERING INSTRUCTIONS TOSHIBA MFPS Updated: v1.1
2 Table of Contents How to Order... 3 ATTACHMENT A END USER TIPS... 4 ATTACHMENT B NEW YORK STATE OGS SERVICE INSTRUCTIONS... 7 ATTACHMENT C TOSHIBA RESELLER DIRECTORY ATTACHMENT D TOSHIBA PRICING NYS OGS EU Equipment Ordering Instructions 2 Date: 8/01/2014
3 How to Order STEP 1 Place the order Review Toshiba Pricing Catalog in Attachment D to learn about the devices that you can order. Once you have selected your equipment and/or maintenance or extended warranty, a purchase order must be generated and addressed to your local Toshiba Service Provider in order for the equipment and/or maintenance or extended warranty to be ordered. The purchase order must indicate the following Contract Number #PT66219, on the purchase order itself. Please see Attachment A for tips on how to complete a Purchase Order. Provide Purchase Order to your local Toshiba Service Provider. If you have not already been contacted by a local Toshiba Service Provider, you can locate one in the Toshiba Service Provider Directory in Attachment C or please send directly to Toshiba America Business Solutions, Inc. at NYContract.Orders@tabs.toshiba.com. STEP 2 Order received and submitted Once the order is processed, a local Toshiba Reseller will contact you in order to schedule delivery, installation, and training of the new equipment. STEP 3 Order delivered Installation Toshiba will schedule a time for delivery, installation, and training. IT Support During installation, there should be an IT Support person available to assist the Toshiba Reseller with networking the new equipment if applicable. Training The Key Operators for each device will need to be available after installation for training on the new equipment. STEP 4 Order complete! Congratulations! Your order is now complete. If you have any questions or concerns during the order or installation process, please contact Joanne Paul, Toshiba Account Specialist at joanne.paul@tabs.toshiba.com or Service You will request service using Toshiba s Global Services Portal (GSP). The Service Instructions in Attachment B will provide information on: 1. Self-registering for the portal 2. How to make requests. NYS OGS EU Equipment Ordering Instructions 3 Date: 8/01/2014
4 ATTACHMENT A END USER TIPS NYS OGS EU Equipment Ordering Instructions 4 Date: 8/01/2014
5 END USER TIPS Tip 1. How to Complete a Purchase Order Please make sure you include the following on the Purchase Order: 1. Enter your local Toshiba Reseller and Address in Vendor Name and Address. 2. Enter Contract Number, PT Remit To: Reseller s Address from Toshiba Reseller Directory in Attachment C. Please include full address, Federal ID number, and NYS Vendor ID number. 4. If Tax Exempt, the copy of the Tax Exempt Certificate must accompany PO. (non-state Agencies only) 5. Equipment orders should include the quantity, model, and SKU Number. 6. Complete Delivery Contact Name, telephone number, and address. NYS OGS EU Equipment Ordering Instructions 5 Date: 8/01/2014
6 SAMPLE PURCHASE ORDER NYS OGS EU Equipment Ordering Instructions 6 Date: 8/01/2014
7 ATTACHMENT B SERVICE INSTRUCTIONS NYS OGS EU Equipment Ordering Instructions 7 Date: 8/01/2014
8 CONTRACT #PT66219 Instructions for Service Requests NYS OGS EU Equipment Ordering Instructions 8 Date: 8/01/2014
9 Table of Contents To Make a SERVICE Request Online (How to Register) To Make a SERVICE Request Online To Make a SERVICE Request via Phone NYS OGS EU Equipment Ordering Instructions 9 Date: 8/01/2014
10 To Make a SERVICE Request Online (How to Register) To make a service request online, you must create an account with Toshiba. To create an account, please do the following: NOTE: You only need to create an account once. If already created, skip this section. 1) Go to 2) Click on Register Now! 3) Authentication: a. If you have an existing device, enter the asset serial number and zip code and follow the steps to complete registration. b. If you do not have an existing device, enter nysogs1 as the Account Password and follow the steps to complete registration. Once you have completed the self-registration process, an will be sent to you with log in information. You are now registered and ready to make a service request online! NYS OGS EU Equipment Ordering Instructions 10 Date: 8/01/2014
11 To Make a SERVICE Request Online To request service online for the device, the following are the procedures: 1) Go to 2) Enter your Address & Password to sign in: 3) Select Create Service Ticket Service Toshiba Equipment * This applies to Non-Toshiba Devices as well * 4) Enter Serial Number 5) Follow the steps To Make a SERVICE Request via Phone Call the number on the asset tag to make a service request: (877) NYS OGS EU Equipment Ordering Instructions 11 Date: 8/01/2014
12 ATTACHMENT C TOSHIBA RESELLER DIRECTORY NYS OGS EU Equipment Ordering Instructions 12 Date: 8/01/2014
13 TOSHIBA RESELLER DIRECTORY Reseller/Distributor Information Reseller/Distributor Company Name: Toshiba Business Solutions (USA), INC. Address: 180 Kenneth Drive, Suite 200 Rochester, NY Federal ID #: NYS Vendor ID #: Contract Person: John McBride Title: Sales Manager Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: Toshiba Business Solutions (USA), INC. Address: 230 North Plank Road Newburgh, NY Federal ID #: NYS Vendor ID #: Contract Person: Tom Becker Title: Executive VP Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 13 Date: 8/01/2014
14 Reseller/Distributor Company Name: Toshiba Business Solutions (USA), INC. Address: 6000 North Bailey Avenue, Suite 1F Amherst, NY Federal ID #: NYS Vendor ID #: Contract Person: Eric Fiebelkorn Title: General Manager Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: Toshiba Business Solutions (USA), INC. Address: 180 Kenneth Drive, Suite 200 Rochester, NY Federal ID #: NYS Vendor ID #: Contract Person: Tim O'Neil Title: VP Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 14 Date: 8/01/2014
15 Reseller/Distributor Company Name: Toshiba Business Solutions (USA), INC. Address: 6800 Old Collamer Rd, Suite 5 East Syracuse, NY Federal ID #: NYS Vendor ID #: Contract Person: Thom McMahon Title: Sales Manager Telephone Number: Fax Number: thom.mcmahon@tbs.toshiba.com MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: Toshiba Business Solutions (USA), INC. Address: 15 Cornell Rd Latham, NY Federal ID #: NYS Vendor ID #: Contract Person: Tom Cook Title: General Manager Telephone Number: Fax Number: tom.cook@tbs.toshiba.com MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 15 Date: 8/01/2014
16 Reseller/Distributor Company Name: Toshiba Business Solutions (USA), INC. Address: 114 Jericho Turnpike, Ste 3 Floral Park, NY Federal ID #: NYS Vendor ID #: Contract Person: Dimitrios Soursos Title: VPGM Telephone Number: Fax Number: dimitrios.soursos@tbs.toshiba.com MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: Toshiba Business Solutions (USA), INC. Address: 1500 Broadway, 27th Floor New York NY Federal ID #: NYS Vendor ID #: Contract Person: Dimitrios Soursos Title: VPGM Telephone Number: Fax Number: dimitrios.soursos@tbs.toshiba.com MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 16 Date: 8/01/2014
17 Reseller/Distributor Company Name: Toshiba Business Solutions (USA), INC. Address: 201 Old Country Road, Suite 100 Melville, NY Federal ID #: NYS Vendor ID #: Contract Person: Dimitrios Soursos Title: VPGM Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: Toshiba Business Solutions (USA) Inc. Address: 40 Boroline Rd Allendale, NJ Federal ID #: NYS Vendor ID #: Contract Person: Dimitrios Soursos Title: VP/GM Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 17 Date: 8/01/2014
18 Reseller/Distributor Company Name: Facsimile Comm Ind Inc dba Atlantic Tomorrows Office Address: 520 White Plans Road Tarrytown NY Federal ID #: NYS Vendor ID #: Contract Person: Larry Weiss Title: President Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: Facsimile Comm Ind Inc dba Atlantic Tomorrows Office Address: 520 White Plans Road Tarrytown NY Federal ID #: NYS Vendor ID #: Contract Person: Larry Weiss Title: President Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 18 Date: 8/01/2014
19 Reseller/Distributor Company Name: Eagle Systems Inc Address: 201 Pine Street Jamestown, NY Federal ID #: NYS Vendor ID #: Contract Person: Rick Smith Title: President Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: Eagle Systems Inc Address: 2421 Harlem Rd Buffalo, NY Federal ID #: NYS Vendor ID #: Contract Person: Rick Smith Title: President Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 19 Date: 8/01/2014
20 Reseller/Distributor Company Name: Electronic Office Products Address: 3258 South Broadway Saratoga Springs, NY Federal ID #: NYS Vendor ID #: Contract Person: Collette Alonzo Title: President Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: Leslie Digital Imaging LLC Address: 50 Jericho Quadrangle, STE 115 Jericho, NY Federal ID #: NYS Vendor ID #: Contract Person: Jay Feldman Title: VP of Sales Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 20 Date: 8/01/2014
21 Reseller/Distributor Company Name: Leslie Digital Imaging LLC Address: 2421 Harlem Rd New York, NY Federal ID #: NYS Vendor ID #: Contract Person: Jim Coler Title: Account Manager Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: TGI Office Automation (subsidiary of T&G Industries) Address: 120 3rd Street Brooklyn, NY Federal ID #: NYS Vendor ID #: Contract Person: Frank Grasso Title: President Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 21 Date: 8/01/2014
22 Reseller/Distributor Company Name: TGI Office Automation (subsidiary of T&G Industries) Address: 1860 Walt Whitman Road Melville, NY Federal ID #: NYS Vendor ID #: Contract Person: Frank Grasso Title: President Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Reseller/Distributor Company Name: TGI Office Automation (subsidiary of T&G Industries) Address: 1450 Broadway New York, NY Federal ID #: NYS Vendor ID #: Contract Person: Frank Grasso Title: President Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: NYS OGS EU Equipment Ordering Instructions 22 Date: 8/01/2014
23 Reseller/Distributor Company Name: Twin Tier Imaging Systems Address: 504 Pennsylvania Avenue Elmira, NY Federal ID #: NYS Vendor ID #: Contract Person: George Skillman Title: President Telephone Number: Fax Number: MWBE Certification: Women owned Minority owned Both SBE: NYS Small Business Enterprise (self-identified) Reseller is Authorized to: Take Orders Ship Direct Receive Payment Qualifying Criteria Applicable to this Reseller: Please locate your zip code below to choose your local Toshiba Reseller. NYS OGS EU Equipment Ordering Instructions 23 Date: 8/01/2014
24 ATLANTIC TOMORROWS OFFICE ZIP CODE NYS OGS EU Equipment Ordering Instructions 24 Date: 8/01/2014
25 ATLANTIC TOMORROWS OFFICE, Continued ZIP CODE NYS OGS EU Equipment Ordering Instructions 25 Date: 8/01/2014
26 EAGLE SYSTEMS INC ZIP CODE ELECTRONIC OFFICE PRODUCTS ZIP CODE NYS OGS EU Equipment Ordering Instructions 26 Date: 8/01/2014
27 LESLIE DIGITAL IMAGING LLC ZIP CODE NYS OGS EU Equipment Ordering Instructions 27 Date: 8/01/2014
28 LESLIE DIGITAL IMAGING LLC, Continued ZIP CODE TGI OFFICE AUTOMATION ZIP CODE NYS OGS EU Equipment Ordering Instructions 28 Date: 8/01/2014
29 TGI OFFICE AUTOMATION, Continued ZIP CODE NYS OGS EU Equipment Ordering Instructions 29 Date: 8/01/2014
30 TOSHIBA BUSINESS SOLUTIONS ZIP CODE NYS OGS EU Equipment Ordering Instructions 30 Date: 8/01/2014
31 TOSHIBA BUSINESS SOLUTIONS, Continued ZIP CODE NYS OGS EU Equipment Ordering Instructions 31 Date: 8/01/2014
32 TOSHIBA BUSINESS SOLUTIONS, Continued ZIP CODE NYS OGS EU Equipment Ordering Instructions 32 Date: 8/01/2014
33 TOSHIBA BUSINESS SOLUTIONS, Continued ZIP CODE NYS OGS EU Equipment Ordering Instructions 33 Date: 8/01/2014
34 TWIN TIER IMAGING SYSTEMS ZIP CODE NYS OGS EU Equipment Ordering Instructions 34 Date: 8/01/2014
35 ATTACHMENT D TOSHIBA PRICING NYS OGS EU Equipment Ordering Instructions 35 Date: 8/01/2014
36 NYS OGS EU Equipment Ordering Instructions 36 Date: 8/01/2014
37 NYS OGS EU Equipment Ordering Instructions 37 Date: 8/01/2014
38 NYS OGS EU Equipment Ordering Instructions 38 Date: 8/01/2014
39 NYS OGS EU Equipment Ordering Instructions 39 Date: 8/01/2014
40 NYS OGS EU Equipment Ordering Instructions 40 Date: 8/01/2014
41 NYS OGS EU Equipment Ordering Instructions 41 Date: 8/01/2014
42 NYS OGS EU Equipment Ordering Instructions 42 Date: 8/01/2014
43 NYS OGS EU Equipment Ordering Instructions 43 Date: 8/01/2014
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