ECOMMERCE PARTNERSHIP INTEGRATION PORTFOLIO MANAGEMENT

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1 ECOMMERCE PARTNERSHIP INTEGRATION PORTFOLIO MANAGEMENT

2 INTEGRATION PORTFOLIO MANAGEMENT More and more ecommerce retailers are moving away from a break-fix support model and towards a proactive service relationship. Tryzens have designed and launched a support and services partnership specifically to enable software companies to recreate the same success. Tryzens Integration Portfolio Management (IPM) service puts innovative software and technology companies back ahead of the curve, by enabling them to work with one dedicated development partner. Using one trusted partner provides operational simplicity, accountability and efficiency, which supports requirements for growth across a wide range of ecommerce platforms. PLAN BUILD RUN ENHANCE Key Features: Integration Development and Support aligned with your Go-to-Market strategy Standardisation of functionality and related integration documentation Management of platform vendor Certification and marketplace listings (where applicable) Periodic Version updates aligned with platform vendor upgrades Single point of contact for ongoing support and enhancement 24/7 support options with custom Service Level Agreements Support for both your business and your end customers Joint marketing and new business generation opportunity 2

3 WIDE RANGE OF SUPPORTED PLATFORMS Tryzens support a wide range of platforms for the software companies we work for, with all management, documentation and functionality delivered through a single customer facing delivery team. Each of our partners has a different target market and Go-to-Market strategy and, therefore, it is rare for them to have, or want, connections in to every platform we support. We will work with you both to support your existing integrations as well as to assist in the development of, or make recommendations for, any platforms where we believe there is an opportunity for your business to acquire new clients. Our core platform coverage currently includes: 3

4 HOW DO WE DO IT? We provide a range of core services to ensure that your commercial integrations are built, certified and maintained to consistently high standards. You may already have a number of integrations at various stages of maturity; therefore, we provide a transition service to enable you to move these over to Tryzens IPM to remove duplication of effort. Some existing integrations may be built, certified and listed already, others may be built but not certified and others may not exist at all. Therefore, we provide a matrix approach (as shown in the example below) to ensure that all your integrations are standardised. There is no one size fits all approach, we work with you to develop a plan to enable you to achieve your short and long term goals. For some of your existing integrations, they might just need to be transferred to Tryzens to take over support, whereas others may need testing, remediation and certification. Some may not exist at all, and represent an opportunity to capture greater market share. An example of Integration Portfolio Management: Develop Test & bug fix Certification & marketplace listing Ongoing support Feature enhancements Joint G2M strategy 4

5 FINANCIAL ADVANTAGES The opportunity of Integration Portfolio Management is greater than the operational and customer experience improvements it creates. This approach also offers our clients practical commercial advantages by contracting through a single company to deliver a holistic programme of work; rather than working with multiple systems integrators across documentation, cartridge build, support and certification. We remove the duplication in effort of your internal teams of having to manage multiple relationships and ensure the consistent interpretation of requirements across platforms. This will reduce the overheads in managing the integrations and improve their performance and efficiency of delivery and support. In a traditional Support Structure, multiple parties are contracted, often for piecemeal workloads (i.e. separating discovery, from build, from support, from maintenance) as shown in the example below. An example of a traditional Support Structure: Components Financial costs Systems Integrator Documentation Integration Support Support Overheads Development Joint G2M Documentation Certification Under Tryzens Integration Portfolio Management (as shown in the example below) your business will work with just Tryzens for the platforms and the services you require. Cost savings can be achieved based upon the volume of platforms covered and the level of activity required each trading year. Tryzens Integration Portfolio Management cost savings: Components Financial costs Systems Integrator Documentation Integration Support Support Overheads Development Joint G2M Documentation Certification TRYZENS 5

6 ABOUT TRYZENS Experts in ecommerce optimisation As ecommerce experts, our mission is to transfer the science and skills of selling online to our clients. We enable them to enhance their business results across all channels through exceptional customer experience and effective ecommerce systems. Tryzens Limited 5th Floor, 101 Finsbury Pavement, London EC2A 1RS Copyright Tryzens Limited All rights reserved. Tryzens is a registered trademark.