Telecom Capabilities. Copyright 2018 Xpertnest. All rights reserved.

Transcription

1 Telecom Capabilities

2 Telecom Capability Overview We provide solutions for integrating various components of telecom support in OSS/BSS. We provide Data Service like Data Quality, Data Analysis, Master Data. Our solutions include process management (process automation, performance analysis, process modelling, etc.) and integrating various systems with our customized software and APIs development. Consulting Process Improvement Data Solution Development Automation Telecom OSS/BSS CUSTOMER STRATEGY, INFRASTRUCTURE & PRODUCT OPERATIONS Strategy & Commit Infrastructure Lifecycle Product Lifecycle Operations Support & Readiness Fulfillment Assurance Billing & Revenue Marketing & Offer Customer Relationship Service Development & Service & Operations Resource Dev. & Mgmt. (App., Computing & Network) Supply Chain Development & Resource & Operations (Application, Computing & Network) Supplier/Partner Relationship ENTERPRISE MANAGEMENT Strategic & Enterprise Planning Enterprise Risk Strategic Effectiveness Knowledge & Research Financial & Asset Stakeholder & External Relations Mgmt. Human Resource

3 System Integration & Automation At Xpertnest, we have capabilities to integrate different applications which expose their relevant APIs or files with the system. We have capabilities to develop applications which seamlessly integrate two or more systems for a larger system like NMS. We can develop WebAPIs like REST or SOAP which consumes APIs from either COTS or custom products and generate relevant data/files to be exposed to other APIs to be consumed. Multi-cultured, Multi-vendor network OSS BSS Device 1 EMS Service Assurance Customer Billing Network Provider Device 2 Device 3 EMS EMS NMS Network Planning Fault Product/Service Trouble Ticketing Device n EMS System Integration Database integration Applications integration REST/SOAP API based integration COTS Products COTS Products Custom Products Interface development Interface development Interface development COTS Products Custom Products Custom Products Interfacing using Open APIs. Interface development with WebAPIs like REST and SOAP. Interfacing with protocols like HTTP, FTP, SFTP etc. Event based trigger and webhooks

4 System Transformation Staging Area Source Data Data Analysis / Business Rules Automated analysis using tool/framework Manual Analysis 1 One Time Data Cleanse 2 Maintai n Clean Data 3 System Transfo rmation 4 Data Migrati on 5 Parallel Run 6 Legacy system & New Systems 7 Go Live & Launch New Systems 8 Legacy Systems Closure Data Discrepancy Identification Anomaly Data sheets Approval from ASG for data upload Mark disapproved records Data Cleanse & Data Validation Rules One time data cleanse Legacy Systems System System Transformation Program Target Systems Conflicting Data No direct cleanse possible Conflicting data sheets Source data modification with help of business operations Prepare Deployment script Script deployment Keep it clean Data Cleansing

5 Network as Master & Analytics Our experienced team has worked with major telco companies to implement Network as Master (NAM). NAM acts as extensions of NMS system to bring network inventory from various regional system in central place for further reporting and analytics. We have experience in producing variety of reports and analysis from the telecom network elements. Analytics Network Inventory - Dashboards Comprehensive Discrepancy monitoring & correction Customer centric managed Inventory Visualization capability. Mechanistic & Predictive Analytics for deeper insights. Incorrect Ceasing Network Data Alignment Circuit/Port optimization Identification of inactive lines Trouble to Resolve - Dashboards Ticket Monitoring Device Monitoring Failures Faults breaching SLA s Order Capture Discrepancy Dashboard Activation Issues Dashboard Inventory Summary & Detailed report Lead to Cash Dashboards Inventory Health Check Performance Monitoring Fault Trend Analysis Provisioning Issues Dashboard HOTM Issues Dashboard Inventory Issues Reports Network as Master (NAM) Extension of NMS system to bring network inventory from various regional system in central place for further reporting and analytics. Extended CPE Discovery to support non-router devices Enhanced internal & Supplier CPE data reconciliation CPE Hardware & Software reporting Capability Commercial to Network Discrepancy Reporting - DISHA Extended CPE Discovery to support non-router devices CPE Discovery to support device status & Contracts Configuration Viewer Capability Service to Network Correlation reporting Network Inventory - Dashboards Incorrect Ceasing Identification of inactive lines MSO Impact analysis Customer Billing Issues Product-wise Summary Internal port settlement Billing Dashboards Network Data Alignment Circuit/Port optimization Supplier Billing Issues Region Based Revenue Analysis

6 Data Migration Factory - DMF Xpertnest has proven data migration methodology and capability to support system transformation and integration with required systems. Our Data migration principles covers, Governance and Joint Ownership Well defined Migration Methodology Data Profiling and Detecting Quality Issues early Process and Tool Driven approach Pre-Migration Dry Runs and Post Migration Incremental Runs Source Systems Target Systems Legacy OSS/BSS Systems Business Support System (BSS) Operation Support System (OSS) Source Data Stores Silo-ed Files Manual Entry Points Queries Transformed & Consolidated Data CRM Order Billing Inventory EMS Asset NMS Fulfillment Excel Sheets Local Instances Ad-hoc Reports Service Partner Resource Knowledge Databases Legacy systems Derived Data Stores Staging & ETL Enterprise Data Warehouse Data Service Layer, OLAP

7 Delivery / Acceptance Network Migration Work Flow Manager The formation of Network migration assistance consists of key elements which are essential in the delivery of an E2E seamless service. We take End to End ownership of all the activities to ensure smooth and timely migration from Legacy to Strategic network. A united scheme to provide a consultative-led solution approach to address various business & technical issues which come across in network migration. Our expertise into OSS and BSS functions to support network migrations provides no service outages during migration. Network Migration Assistance Initiate Engage Plan Execute Creation of site assessment inflow reports Commercial technical data of customer devices Infrastructure report containing services installed Automation of inflow report to reduce CT and RFT Pre Migration Assistance Identify Misaligned data Update OSS system Maintain DQ Product, Service & Technology Requirement analysis Business Requirements Identify Business Stack holder Develop infrastructure consolidation approaches Source Engage End client Agree Schedule Identify Client Connections & Qualify Network Configuration Client Engagement & Raising PWT Project Planning Destination Project Monitoring / Status Reporting Provision resources according to the plan Configuration / Migration Execute, consolidate and stabilize new network Raise E2E Migration order Post Migration Client Testing/ Remove old Network configuration Post Migration Assistance Proactive network data, performance data & SLA data monitoring Data integrity checks across OSS/Network Alignment of OSS view as per installed network Config Automation of service health reports Legacy N/W closure test Data Integrity test Service Activation test

8 Network & Support Expertise & know-how of technology and business functions Extensive vendor experience i.e. Cisco and Juniper In-depth experience of MPLS product and service design Expertise in MPLS transport and service layer Extensive knowledge on various products Engagement in the complete life-cycle of the product release incl. SSD, Component Design, E2E Test and UAT Extensive engagement and knowledge in VV&T, NIT and QG Reviews Network consultancy and business awareness The expertise cover network core, distribution and access layers, product in network and OSS, customer and technology Network Technology Product Customer Experience in direct end customer engagement in service design, migration & sales support In-depth understanding of customer business, services & technology requirements Standardization of process Qualification of roles and responsibilities process improvement and optimization opportunities Process Systems System knowledge spans from commercial order acceptance through to delivery and assurance, including billing and supplier management

9 End-to-end Network & Inventory Analysis Data Sources 1. Baseline Data Baseline Data for As-Is Logical / Physical Inventory and Sites Capture Inventory and network data (from NMS). Apply Data Standards & Co-relation Standardization Various reports & documents generated Asset & Site Validation 4. Inventory Analysis Inventory analysis for supplier invoices, inventory systems and network discovered devices 2. Network Discovery & Audit Identify devices (LAN Switching and WAN routing) connected to the network. Identity & Produce high level topology view from the Discovery and Audit 3. Asset/Circuit Identification & Validation Identify Asset and circuits from the OSS & Invoices and recorded by NMS 5. Reporting Progress report for Asset, Circuit Identification & Validation DQM Dashboard for Asset/Site validation and Circuit Identification / Validation Compliance reports for Site and Assets Site interview reports Inventory vs Discovered Physical Assets Report Device discovery analysis report Device level interface/port data and availability Physical topology (routing and switching layer only) Circuit Identification & Validation Reconciliation reports to qualify installed circuit base (from NMS) Circuit analysis report All circuits managed by Network System

10 Our Telco Experience Grow your business with us

11 Experience in Telecom Sector We have qualified SMEs in telecom industry - Our data consultant, data architects, data analyst and designers have for more than 10+ years in the industry. Our team has experience working for global telecom giants all over the world during their past engagement while working or previous profiles. Some of the key telecom areas for which our team have rich experience in are mentioned below. Sell Build Run Portfolio Rationalization Service Fulfillment Service Assurance Revenue Assurance Network Services Master data management Product Launch support Legacy Product Closure Product rationalization Data build Order journey improvement Quality gate & checks Customer Inventory Cleanse Data Quality Dashboards and reporting Customer Address Cleanse Service Inventory Cleanse Performance Enhanced Customer SLA Cost Assurance Bill Assurance Cost Leakage identification Network configuration Network migration/closure Network Inventory Discovery & Reconciliation Network optimization Asset

12 Experience being part of Success Stories Integration of OSS/BSS system data for 360 reporting Data Quality and migration for a Taken-Over network Optimum Utilization of Network Inventory Inventory of global and regional customer were integrated on common IMS/NMS platform for further reporting One truth view of the orders, services and inventories across the OSS for any given contract set a clear direction for strategic solutions with the help of reports highlighting the issues and their root causes Business Benefits: Improved operations efficiency, Cost avoidance and release of resources Conducted pre-migration site assessment & proactive monitoring of migration orders to overcome failures & delays Significantly reduced time to migrate on standard stack thus mitigating cost of maintaining dual stack and FTE Business Benefits: Enabled Operator to realize saving of multimillion dollars for network migration Misaligned network data across service delivery, assurance and billing systems Developed exhaustive framework to address Port, Access & CPE alignment amongst more than a dozen systems Business Benefits: Enabled cost savings, identified and optimised unused network resources Data Quality for Device Proactive Fault Supplier Invoice and Revenue Assurance Inconsistent Data resulting in Operation issues Analysis of the asset and service related data across the inventory, network and fault monitoring systems helped in identifying data discrepancies Improve the inventory quality in the systems so that fault management and the entire T2R journey works seamlessly. Business Benefits: Drastic improvement in data quality resulting in improved response time to customer tickets Revenue assurance activity for the external/ 3rd party Telco spend for network Identification of unused network elements which is being billed by supplier Reconciling all the received invoices which is captured in a single large database in a normalized structure Business Benefits: Annual enabled cost saving of multi million dollars from supplier overcharge and unused network asset Data inconsistencies b/w Fulfilment and Inventory systems leading to high CT Data cleanse, standardization and synchronization between different systems to arrive at one truth data and minimize operational issues Business Benefits: Enabled annual cost saving by improving operational efficiency

13 Tools & Technology Solution Development IoT, Image & Video Processing Data Cloud Solutions & Network

14 About Us We are a start-up organization in data analysis/management, cloud solution development, implementation services on COTs products and Network services in information technology domain. Our vision and focus is to provide customized solutions with quality and cost effective service. A strong client focus approach and constant quest for top class quality services have enabled us to attain and sustain leadership position. We are bunch of individuals who has years of industry experience working for some of the leading MNCs and with global major customers. Hands-on involvement of seniors in all-important tasks, regular internal & external reviews, ability to comprehend the critical requirements of a client, as also the ability and expertise to respond to a clients queries outside the formally defined scope of work. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. We focus on bringing to life great ideas and enterprise solutions that drive progress for our clients. Our goal is to gain growth through superior customer service, innovation, quality. KD Towers, Cotterells, Hemel Hempstead, HP1 1AT 8 Thamesbank, Biggleswade, United Kingdom, SG18 8NW Maanplein 2516 CK The Hague Netherlands J-201 Shukan Gold, Gota chowk, New SG Road, Ahmedabad Maulik, 1/6 Navjyot Park, B/h Jade Blue, 150ft Ring Road, Rajkot info@xpertnest.com UK : India :