SAP Workforce Performance Builder

Transcription

1 SAP Workforce Performance Builder Enterprise-Class Enablement made Simple Maikel Gorissen, Solution Specialist for Innovation Adoption September 9th, 2015

2 Agenda Mind the (knowledge) gap How knowledge gaps arise State-of-the-art learning Simplified enablement Performance Support demo An overview of the Performance Support options of SAP Workforce Performance Builder Conclusion 2015 SAP SE or an SAP affiliate company. All rights reserved. 2

3 Mind the (knowledge) gap How knowledge gaps arise

4 Multi-aged workforces and a world full of changes Different values Different ideas Different ways of getting things done Different ways of communicating Different ways of learning Different expectations (UX) Baby Boomers Generation X Millennials/ Generation Y Generation Z Different way of adopting technologies 2015 SAP SE or an SAP affiliate company. All rights reserved. 4

5 How do people learn effectively? Relevant Ongoing Informal & Social On-the-Job specific to my role enablement-tool access all year-round flexible, interactive & collaboration technologies Real-time support in the moment of need 2015 SAP SE or an SAP affiliate company. All rights reserved. 5

6 How is knowledge gained in the workplace? Source: Charles Jennings, former CLO of Reuters 2015 SAP SE or an SAP affiliate company. All rights reserved. 6

7 Applications change.. leading to inherent knowledge gaps * With e-learning and performance support from SAP Workforce Performance Builder software * Without e-learning and performance support 2015 SAP SE or an SAP affiliate company. All rights reserved. 7

8 Change drives learning needs 2015 SAP SE or an SAP affiliate company. All rights reserved. 8

9 State-of-the-art learning Why trained users are a key factor to business success Simplified enablement

10 What is SAP Workforce Performance Builder? Software Simulation Documentation Soft skill training Performance Support SAP Workforce Performance Builder is an end-to-end authoring suite for creating, editing and distributing various training and performance support materials. SAP Workforce Performance Builder is SAP s main in-house education solution. It s extensively used for TechEd end-user enablements, SAP S/4Hana training and support and multiple other areas. Quick Facts Scalable content production environment Sold to customers and partners within 3 years / product is used in approx. 50 internal projects within SAP Existing synergies with other SAP products (Mobile Documents, Solution Manager, SuccessFactors, LSO, ecatt, KA, etc.) Single-source technology with content localization & maintenance Project team collaboration & content lifecycle management support 2015 SAP SE or an SAP affiliate company. All rights reserved. 10

11 The four main components of SAP Workforce Performance Builder instant producer producer manager navigator Intuitive process recorder that requires minimal training Highly efficient authoring tool for all enablement needs Main platform for cooperation, learning, and performance tracking Context-sensitive assistant directly in the live system 2015 SAP SE or an SAP affiliate company. All rights reserved. 11

12 SAP Workforce Performance Builder, instant producer option The instant producer option lets a subject matter expert (SME) as well as any other user create simulations and documents as easily as running through a transaction. Create documents and simulations Edit projects Upload and share projects 2015 SAP SE or an SAP affiliate company. All rights reserved. 12

13 SAP Workforce Performance Builder, producer option The producer option is the extended authoring environment for recording, editing and deploying first class enablement content. (project view) Software simulations Help documents Rapid e-learning Context-sensitive user help Test scripts compatible with SAP Quality Center application by HP Excellent object recognition True repeat-recording Translation into more than 40 languages Text to speech Easy publication for immediate access Process view Review all screens and actions required for a process Details Edit details of any selected element Toolbar Preview simulations Localize capabilities View additional refinement options Step view View selected step, including automatically generated instructions and other explanations 2015 SAP SE or an SAP affiliate company. All rights reserved. 13

14 SAP Workforce Performance Builder, manager option The manager option takes care of distributing and tracking of all roles and contents within a process. Content lifecycle management Content project task and workflow management Role and permission management User management Basic learning management Learning reporting Logical menus in a familiar Windows interface 2015 SAP SE or an SAP affiliate company. All rights reserved. 14

15 SAP Workforce Performance Builder, navigator option The navigator option; High Quality performance support assists you in your daily processes Displays overlay on top of target application Recognizes the context the user is currently in Displays context-sensitive critical information, provides workflow related assets, and guides user through complex processes Is available for application, application page, and field level 2015 SAP SE or an SAP affiliate company. All rights reserved. 15

16 Why is our solution so effective? 2015 SAP SE or an SAP affiliate company. All rights reserved. 16

17 How SAP Workforce Performance Builder contents can be delivered Learning Management System Application help menu Integration of SAP Solution Manager Library and learner view Mobile Context-based (push & pull) Business process modeling integration SAP SE or an SAP affiliate company. All rights reserved. 17

18 Cloud Edition of SAP Workforce Performance Builder All components of our on-premise solution are now available as one cloud offering 2015 SAP SE or an SAP affiliate company. All rights reserved. 18

19 Performance Support Demo

20

21 Conclusion One solution to rule all roles, all applications, and all business processes

22 Conclusion & Customer KPI s Value Proposition and Scope: Create various types of enablement and documentation content Cross-application, cross-process - for any subject Automatically localize, update, maintain, etc. content Re-use all kind of existing content for context-sensitive help Mobile & social learning, and on-the-job guidance Process automation and acceleration Available as cloud and on premises solution 62% reduced Help Desk tickets 70% less training and support costs 73% faster process execution 92% faster documentation of processes 2015 SAP SE or an SAP affiliate company. All rights reserved. 22

23 Additional Assets Videos on WPB What analysts say Presentations Overview video Glossary Flexibility QR Code Desktop Assistant Desktop Assistant 2.0 Custom Style Editor Context sensitive help Video Based Learning Sharing Publish Ready Recording In Process Audio Branched Guidance Application Profile Recorder* Road map 2015 Defining a day-one approach to change Solution Brief Performance Support Solution Brief Mobile Solution Brief Manage Change Without Disruption 2015 SAP SE or an SAP affiliate company. All rights reserved. 23

24 Thank you for your attention Maikel Gorissen SAP SE Solution Specialist for Innovation Adoption Rosenthaler Straße 30, Berlin Tel: