Business Process Management (BPM) Cloud, Mobile, and Patterns: Market Shares, Strategies, and Forecasts, Worldwide, 2013 to 2019

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1 Business Process Management (BPM) Cloud, Mobile, and Patterns: Market Shares, Strategies, and Forecasts, Worldwide, 2013 to 2019 Business Process Management (BPM) Cloud, Mobile, and Patterns Responsive to Shift to Interconnection Between Lines of Business Mountains of Opportunity Picture by Susan Eustis WinterGreen Research, Inc. Lexington, Massachusetts

2 Business Process Management BPM Smart Device Computing BPM Apps BAM BPMS Business Process Management Market Shares Business Process Management Market Forecasts BPM CRM Business Process Change Building BPM Cloud Technology Blogging Web 2.0 Design Patterns Wiki-Style Collaboration Social Networking Business Process Management Market Driving Forces CHECK OUT THESE KEY TOPICS Greater Value From Existing Assets BPM Web Services BPM Multiple Process Categories Business Process Management Technology BPM Software Process Design Service Level Challenges BPM Products BPM Analytics WEB Services SOA Services Oriented Architecture SOA Cloud Computing SOA Application Middleware SOA Forecasts SOA Market Shares Web Services SOA Governance SOA ESB SOA Repository SOA Directory SOA Advances In Technology Services Oriented Architecture (SOA) Flexible Applications Middleware SOA Management SOA Security SOA Management Monitor SOA Manage SOA Application Service Levels SOA Business Process SOA IT SOA Flexible Response To Changing Market Conditions Innovation For The Very Large Enterprises SOA Innovation Software Localization Business Process Management BPM - SOA - Cloud Computing Mobile Growth Strategy: BPM Applications Middleware Makes IT Flexible, Responsive to The Line of Business, and Able to Grow the Business: Business Process Management (BPM), Cloud, Mobile, and Patterns: Market Shares, Strategies, and Forecasts, Worldwide, LEXINGTON, Massachusetts (July 23, 2013) WinterGreen Research announces that it has published a new study Business Process Management (BPM), Cloud, Mobile, and Patterns: Market Shares, Strategy, and Forecasts, Worldwide, 2013 to The 2013 study has 595 pages, 196 tables and figures. Worldwide markets are poised to achieve significant growth. As people move to cloud computing and use their smart phones and tablets to access apps, exception management of business process becomes a significant aspect of doing business. Patterns are being used to control automated process better and interact with it in a more flexible manner.

3 According to Susan Eustis, lead author of the WinterGreen Research team that prepared the study, Cloud computing, mobile computing, and smart devices represent the major forces impacting business process management (BPM) markets. IBM and others are leveraging patterns to gain competitive advantage in enterprise BPM markets. Managers use large BPM systems and small and mid-size business use the BPM cloud. Ms Eustis continued, BPM is evolving cloud SaaS for business applications to accomplish work. The opportunity to implement apps that make automated process more responsive to the needs of customers, partners, suppliers, and distributors, people use business process management (BPM) as the need for automation tools to help workers is upon all of us. Business process management software is achieving the ability to connect people across applications. Within the siloed lines of business BPM software capability extends the reach of everyone, it extends the access to information needed to do a job. As enterprises realize that automation of process is key to market growth BPM is creating new market opportunities. Innovation depends on process automation. BPM software is critical to enabling solutions that leverage automated process effectively. Software is a strategic business asset used in every industry at every level. Software is necessary to provide automated process. IBM BPM platforms gained market share again as the company extended its functionality to encompass more cloud and address more of the process interactions that occur on an everyday basis in an enterprise. IBM is positioning to let people connect across the lines of business from within the business process applications. This ability to connect immediately is improving productivity. If the shipping department needs to talk to the order department, that can be done form within the business process management application. Messaging and collaboration are key aspects of Business Process Management (BPM) making processes more efficient. When people can work things out as a problem occurs, then the delays are eliminated and the business runs far more efficiently. Consideration of Business Process Management (BPM) Market Forecasts indicates that markets at $2.8 billion will reach $8.3 billion by Growth comes as automation of process adapts more efficiently to collaboration between people and provides interactive process based on exception management. WinterGreen Research is an independent research organization funded by the sale of market research studies all over the world and by the implementation of ROI models that are used to calculate the total cost of ownership of equipment, services, and software. The company has 35 distributors worldwide, including Global Information Info Shop, Market Research.com, Research and Markets, Bloomberg, and Thompson Financial.

4 WinterGreen Research is positioned to help customers face challenges that define the modern enterprises. The increasingly global nature of science, technology and engineering is a reflection of the implementation of the globally integrated enterprise. Customers trust WinterGreen Research to work alongside them to ensure the success of the participation in a particular market segment. WinterGreen Research supports various market segment programs; provides trusted technical services to the marketing departments. It carries out accurate market share and forecast analysis services for a range of commercial and government customers globally. These are all vital market research support solutions requiring trust and integrity. Key Words: Business Process Management BPM, BAM, BPMS, Business Process Management Market Shares, Business Process Management Market Forecasts, BPM CRM Business Process Change Building, BPM Cloud Technology, Blogging, Web 2.0 Design Patterns, Wiki-Style Collaboration, Social Networking, Business Process Management Market Driving Forces, Greater Value From Existing Assets, BPM Web Services, BPM Multiple Process Categories, Business Process Management Technology, BPM Software Process Design, Service Level Challenges, BPM Products, BPM Analytics, WEB Services Oriented Architecture, SOA Application Middleware, SOA Forecasts, SOA Market Shares, Web Services, SOA Governance, SOA ESB, SOA Repository, SOA Directory, SOA Advances In Technology, Services Oriented Architecture (SOA) Flexible Applications Middleware SOA Management And Security, SOA Management, Monitor SOA, Manage SOA, Application Service Levels, SOA Business Process, SOA It, SOA Flexible Response To Changing Market Conditions, Innovation For The Very Large Enterprises, SOA Innovation, Services Oriented Architecture, SOA, Cloud Computing, Software Localization, Companies Profiled Selected Market Leaders IBM Microsoft Fujitsu Open Text Software AG Kofax / Singularity PegaSystems Adobe Oracle Tibco EMC PNMsoft

5 Selected Market Participants Actuate Adobe Apache AgilePoint Appian Attachmate Aurea BizAgi BizFlow BonitaSoft CA Technologies CompuWare Cordys Crosscheck Networks EMC Fabasoft Fiorano Fujitsu Hewlett Packard HostBridge Informatica / Active Endpoints Intalio iway Software K2 Kofax Layer 7 LexMark OpenText Managed Methods Nastel Technologies NEC Newgen Novell Lexmark / Perceptive Software Perficient PNMsoft Progress Software Rally Software Red Hat Sage / HandisoftSOA Software Wipro Workday WSO2 VMWare 360logica Software Testing Company Business Process Management (BPM), Cloud, Mobile, and Patterns: Market Shares, Strategies, and Forecasts, Worldwide, 2013 to 2019 Report Methodology This is the 560th report in a series of primary market research reports that provide forecasts in communications, telecommunications, the Internet, computer, software, telephone equipment, health equipment, and energy. Automated process and significant growth potential are a priority in topic selection. The project leaders take direct responsibility for writing and preparing each report. They have significant experience preparing industry studies.

6 They are supported by a team, each person with specific research tasks and proprietary automated process database analytics. Forecasts are based on primary research and proprietary data bases. The primary research is conducted by talking to customers, distributors and companies. The survey data is not enough to make accurate assessment of market size, so WinterGreen Research looks at the value of shipments and the average price to achieve market assessments. Our track record in achieving accuracy is unsurpassed in the industry. We are known for being able to develop accurate market shares and projections. This is our specialty. The analyst process is concentrated on getting good market numbers. This process involves looking at the markets from several different perspectives, including vendor shipments. The interview process is an essential aspect as well. We do have a lot of granular analysis of the different shipments by vendor in the study and addenda prepared after the study was published if that is appropriate. Forecasts reflect analysis of the market trends in the segment and related segments. Unit and dollar shipments are analyzed through consideration of dollar volume of each market participant in the segment. Installed base analysis and unit analysis is based on interviews and an information search. Market share analysis includes conversations with key customers of products, industry segment leaders, marketing directors, distributors, leading market participants, opinion leaders, and companies seeking to develop measurable market share. Over 200 in depth interviews are conducted for each report with a broad range of key participants and industry leaders in the market segment. We establish accurate market forecasts based on economic and market conditions as a base. Use input/output ratios, flow charts, and other economic methods to quantify data. Use in-house analysts who meet stringent quality standards. Interviewing key industry participants, experts and end-users is a central part of the study. Our research includes access to large proprietary databases. Literature search includes analysis of trade publications, government reports, and corporate literature. Findings and conclusions of this report are based on information gathered from industry sources, including manufacturers, distributors, partners, opinion leaders, and users. Interview data was combined with information gathered through an extensive review of internet and printed sources such as trade publications, trade associations, company literature, and online databases. The projections contained in this report are checked from top down and bottom up analysis to be sure there is congruence from that perspective.

7 The base year for analysis and projection is With 2011 and several years prior to that as a baseline, market projections were developed for 2012 through These projections are based on a combination of a consensus among the opinion leader contacts interviewed combined with understanding of the key market drivers and their impact from a historical and analytical perspective. The analytical methodologies used to generate the market estimates are based on penetration analyses, similar market analyses, and delta calculations to supplement independent and dependent variable analysis. All analyses are displaying selected descriptions of products and services. This research includes referencde to an ROI model that is part of a series that provides IT systems financial planners access to information that supports analysis of all the numbers that impact management of a product launch or large and complex data center. The methodology used in the models relates to having a sophisticated analytical technique for understanding the impact of workload on processor consumption and cost. WinterGreen Research has looked at the metrics and independent research to develop assumptions that reflect the actual anticipated usage and cost of systems. Comparative analyses reflect the input of these values into models. The variables and assumptions provided in the market research study and the ROI models are based on extensive experience in providing research to large enterprise organizations and data centers. The ROI models have lists of servers from different manufacturers, Systems z models from IBM, and labor costs by category around the world. This information has been developed from WinterGreen research proprietary data bases constructed as a result of preparing market research studies that address the software, energy, healthcare, telecommunicatons, and hardware businesses. YOU MUST HAVE THIS STUDY Business Process Management (BPM), Cloud, Mobile, and Patterns: Market Shares, Strategy, and Forecasts, 2013 to 2019 Table of Contents Business Process Management (BPM), Cloud, Mobile, and Patterns Executive Summary The study is designed to give a comprehensive overview of the Business Process Management (BPM) equipment market segment. Research represents a selection from the mountains of data available of the

8 most relevant and cogent market materials, with selections made by the most senior analysts. Commentary on every aspect of the market from independent analysts creates an independent perspective in the evaluation of the market. In this manner the study presents a comprehensive overview of what is going on in this market, assisting managers with designing market strategies likely to succeed. BUSINESS PROCESS MANAGEMENT (BPM) MARKET SHARES AND MARKET FORECASTS Business Process Management Market Driving Forces BPM Market Driving Forces Cloud And Mobile Computing Redefine BPM Innovation Drives Markets Business Process Management Market Shares IBM BPM Supports Collaborative, Browser Based Environment Pega Systems BPM Automates Work Business Process Management (BPM) Market Forecasts Business Process Management (BPM), Cloud, Mobile, and Patterns Market Description and Market Dynamics ES-1 ES-1 ES-2 ES-4 ES[4 ES-6 ES-8 ES-9 ES-9 1. BUSINESS PROCESS MANAGEMENT (BPM) MARKET DEFINITION AND MARKET DYNAMICS Speed And Complexity Of Business Operations Growth of Bottom Line While Managing Response to Regulation Respond Quickly To Regulatory Changes Mitigate Risk And Manage Compliance Promote The Right Offer, At The Right Time, Though The Right Channel Business Process Management Defines How An Enterprise Operates BPM Process Modeling BPM Targeted Solution Frameworks, Embedding Agile Project Management Features Collaboration Key To BPM Program Success BPM Acquisitions Business Process Management Platforms Comprehensive Risk Analysis Business Process Management Functions Execution of Business Processes Integration Aspects of BPM BPM Supports Overlapping Systems SOA / B2Bi Systems A Comprehensive BPM Platform BPM Web Services A Business Process Monitoring, Analysis and Control Platform Social Media Internet Scale Enterprise Applications Social Media Design Patterns Social Media Spawns Big Data Network Effects Collaboration Social Networking Heuristics Wiki-Style Collaborative Editing Core Competencies of Social Media Social Media Next Generation Applications Social Media Impact On Business Environment Social Media Customer Service and Marketing Communications Blogging 1-34

9 Architecture of Participation Permalink Functionality Organization Central To BPM Strategy Organizational Changes 1-39 Business Process Management (BPM), Cloud, Mobile, and Patterns Market Shares and Market Forecasts This section selectively describes market shares, forecasts, segments, and regional revenue. Numbers are the result of primary research in all cases. Selected companies are described from an independent analyst perspective with a thumbnail sketch or analysis of their market numbers or commentary on their strengths and weaknesses. Some of the analysis is focused on looking at the topic segment by segment, including company descriptive analyses by segment and subsegment. 2. BUSINESS PROCESS MANAGEMENT (BPM) MARKET SHARES AND MARKET FORECASTS Business Process Management Market Driving Forces BPM Market Driving Forces Cloud And Mobile Computing Redefine BPM Innovation Drives Markets Business Process Management Market Shares IBM BPM IBM Blueworks Live IBM BPM Supports Collaborative, Browser Based Environment IBM Business Process Management (BPM) PegaSystems PegaSystems Recognized Industry Leader Kofax / Singularity Kofax / Singularity Fujitsu Interstage Products & Solutions Fujitsu Interstage Business Process Manager Automated Process Discovery (APD) Bizagi BPM K2 Map Intalio HandySoft OpenText Business Process Management OpenText OpenText Metastorm Business Process Management (BPM) Open Text / Global Oracle Microsoft Biz Talk Server Adobe Tibco Dynamic BPM TIBCO ActiveMatrix BPM EMC SAP BPM Used To Align Business Partners And Formalize Business Needs SoftwareAG webmethods BPMS Integrated Business Rules Management SoftwareAG webmethods BPMS Integrated Business Rules Management SoftwareAG webmethods BPMS Rich Simulation Appian BPM Software PNMsoft Newgen Software Automates Key Processes Polymita Fabasoft Business Process Management (BPM) Market Forecasts 2-41

10 2.3.1 Business Process Management (BPM) Market Industry Segments, BPM Systems Provide A Complete View Of End-To-End Business Processes Automation of Business Process Linked BPM and SOA Business Process Management (BPM) Market Small, Mid-Size, and Large Systems Business Process Management (BPM) Market Large Systems Business Process Management (BPM) Mid-Size Systems Market Business Process Management (BPM) Market Small Size Systems Business Process Management (BPM) Market Cloud Systems Business Process Management (BPM) Market Small, Mid-Size, and Large Systems, Cloud Systems Units, and Dollars Business Process Management (BPM) Market Industry Segments, Dollars and Units, Worldwide, Business Process Management (BPM) Market Forecasts, Units, Business Process Management (BPM) Cloud User Market Forecasts BPM Financial Services BPM Healthcare BPM Insurance BPM Government BPM Other Industries BPM Industry Aspects Lincoln Trust Achieves 120% ROI In A Year Using IBM BWL IBM BPM Software WebSphere Delivers ROI Quantities of Information to be Managed Business Process Management (BPM) Regional Market Segments 2-93 Business Process Management (BPM), Cloud, Mobile, and Patterns Product Description This section describes selected companies and selected products. Products for this market segment are described with attention to the most significant aspect of features and functions in this category of product. The juxtaposition of a range of different product descriptions from a single market category provides a really good way to access market directions and achieve market competitive analysis. This section is useful because it compliments other views of innovation, providing a clear presentation of all the alternatives for positioning products in this market. Company products are described in the appropriate sections, meaning a company is mentioned several times in the chapter in different places BUSINESS PROCESS MANAGEMENT (BPM) PRODUCT DESCRIPTION IBM Business Process Management (BPM) IBM BlueWorks Live IBM BMP Supports Institutionalized Innovation IBM Blueworks Live Supports Business-Led Change IBM Blueworks Live Supports Best Practice Improvement Effort IBM Business Process Manager IBM Business Process Manager Advanced IBM Business Process Manager Express IBM Business Process Manager on Cloud IBM Business Process Manager Standard IBM Business Process Manager Tools and Add-Ons IBM Operational Decision Manager IBM Business Monitor IBM Case Manager IBM WebSphere Business Events extreme Scale Pega Systems BPM Pega Automates Work Dynamic Pega Provides BPM Management Actionable Insight Pega BPM 3-38

11 3.2.4 Pega Social BPM Pegasystems Pega Solutions Benchmarks Pegasystems Pega BPM suite is a BPM platform Pegasystems Build For Change Technology Pegasystems BPM for Government Agencies Pega for Government and Pega Customer Process Manager (Pega CPM) for Government, Tibco Business Process Management TIBCO ActiveMatrix BPM Tibco BPM: Streamlined. Optimized. Automated. Visible End-to-End Tibco ActiveMatrix BPM Software AG BPM Software AG webmethods BPMS SoftwareAG webmethods BPMS Unified Eclipse-Based Design Tool SoftwareAG webmethods BPMS Enterprise-Class Process Management SoftwareAG webmethods BPMS Business Process Modeling SoftwareAG webmethods BPMS Integrated Business Rules Management SoftwareAG webmethods BPMS Process Design & Automation SoftwareAG webmethods BPMS Unified Eclipse-Based Design Tool SoftwareAG webmethods BPMS Rich Simulation SoftwareAG webmethods BPMS Enterprise-Class Process Management SoftwareAG webmethods BPMS Business Process Modeling SoftwareAG webmethods BPMS Integrated Business Rules Management Oracle Business Process Management Oracle Business Process Management Suite Oracle Business Process Management Suite Competitive Advantage Oracle BPM Process Management Oracle Process Accelerators SAP Business Process Management SAP Process Synchronization of Business Configuration and Technical Implementation SAP Process Execution SAP NetWeaver Business Process Management Business Modeling Leverages ARIS for SAP NetWeaver SAP BPM Used To Align Business Partners And Formalize Business Needs Progress Software BPM Solutions Progress Software OpenEdge BPM Progress Software OpenEdge BPM Transforms Applications OpenText Business Process Management Appian BPM Appian BPM Software Appian BPM Software Appian Cloud BPM Appian Mobile BPM Appian Social BPM Appian Social Interface EMC BPM EMC Critical Path Of Progressive Business Change Fujitsu Software Interstage Business Process Manager Agile BPM Fujitsu Interstage Business Process Manager Automated Process Discovery (APD) Fujitsu Interstage Business Process Manager Collaboration Fujitsu Agile BPM Features Kofax Business Process and Case Management Kofax Dynamic Case Management Kofax Total Agility Kofax BPM Benefits Adobe LiveCycle ES Adobe LiveCycle Capture and Process Information Adobe LiveCycle Rights Management ES

12 Adobe LiveCycle Digital Signatures ES Intalio Open Source BPMS Red Hat Business Process Management Red Hat BRMS Services: Achieve Business-Decision Automation K2 Business Process Management K2 BPM Visual Design Tools K2 BPM Content Management Newgen BPM Suite Newgen Business Activity Monitor Newgen Business Process Modeler Newgen Business Rules Management System Newgen s OmniRules Newgen Master Data Management Newgen OmniFlow Newgen OmniFlow Process Modeler Newgen OmniFlow Server Newgen OmniFlow Process Manager Newgen OmniFlow Monitoring Dashboard Newgen OmniFlow OmniForms Newgen Process Simulator and Tester AgilePoint BPM Suite AgilePoint Envision AgilePoint Server AgilePoint Enterprise Manager BizFlow BPM Suite BizFlow Rapid Application Design and Development of Process-Driven Solutions BonitaSoft Bonita Studio Smart BPMN design Perceptive Software BPM Perceptive Software BPM Process Discovery and Design Perceptive Software BPM Process Execution Active Endpoints ActiveVOS BizAgi BPM Bizagi BPM Suite Editions Bizagi BPM Server Bizagi Studio Bizagi Process Modeler Cordys Business Process Management Suite Cordys Faster Process Optimization with Business Process Management Cordys Business Process Management Suite in the Cloud Cordys BPMS: Better Business and IT Collaboration Cordys Middle-Out design paradigm Wipro BPM Wipro Strategic Alliances Wipro BPM for Retail Organizations Wipro Process Excellence Business Process Management (BPM), Cloud, Mobile, and Patterns Technology 4. BUSINESS PROCESS MANAGEMENT (BPM) TECHNOLOGY BPM platforms Industry Frameworks Used to Implement BPM Process Business Process Management Technology Issues Application Integration Professional Services Implementation Strategies Application Connectivity 4-7

13 4.3.3 Single Vendor Issues Standards Adoption BPM Technology Analysis BPM Business Benefits Technology Platforms Automated Virtualization Of Existing Enterprise Assets Complexity Of The Underlying IT Technologies Impact of Platforms Platforms and Disparate Technologies Events Event Transmission Business Process Automation SOA Foundation Reference Architecture IBM WebSphere Business Integration Business Rule Beans 4-28 IBM WebSphere Business Integration Programming Model Extensions 4-29 IBM WebSphere Business Integration Quality of Service Oracle SOA Suite Oracle SOA Benefits Process-Oriented Architecture Business Process Automation Business Process Management Modular Architecture Business Components 4-38 Business Process Management (BPM), Cloud, Mobile, and Patterns Company Profiles This section selectively describes company strategies, partners, acquisitions, and revenue by segment and regional revenue when available. Companies are described by looking at what is most interesting about that company. The descriptions collectively give a sense of market directions within the industry segment. The alphabetical listing of company thumbnail sketches provides an accessible way to find out what is going on in any particular company. 5. BUSINESS PROCESS MANAGEMENT (BPM) COMPANY DESCRIPTION Actuate Actuate Core Strengths Adobe Adobe Global Leader In Digital Marketing And Digital Media Solutions Adobe Market Presence Adobe Flagship Products And Solutions Adobe Revenue Adobe Systems Adobe Targets Businesses And Organizations Adobe Revenue Adobe Creative Cloud Subscription To Significantly Increase Long-Term Revenue Growth Adobe Print and Publishing Adobe Systems Software Tools Adobe Systems Creative Solutions Business Summary Adobe Knowledge Worker Market Opportunity Adobe Systems Knowledge Worker Products Adobe Systems Enterprise Opportunity Adobe Systems Enterprise Business Summary Adobe Systems Enterprise Strategy Adobe Systems Process Management Adobe Systems Content Services Adobe Systems Knowledge Worker and Enterprise Related Products Adobe Customers Adobe Digital Media Adobe Creative Cloud 5-25

14 5.2.9 Adobe Digital Publishing Suite Adobe Photoshop Adobe Acrobat Adobe Edge Tools & Services Adobe Digital Marketing Adobe Marketing Cloud Apache AgilePoint Appian Appian Worksocial Appian Customers Attachmate Aurea BizAgi BizFlow BonitaSoft Open Source BPM Software Vendor Bonita, An Open Source Technology That Already Holds a Strong Position Bonita Open Solution CA Technologies CompuWare Cordys Crosscheck Networks EMC EMC Broad Range of Customers EMC Leadership EMC Global Presence EMC Revenue Fabasoft Fiorano Fiorano Leadership In Enterprise Middleware Fiorano Customers Customers Worldwide Choose Fiorano Fujitsu Fujitsu Revenue Fujitsu Technology Solutions Services Fujitsu Personal Computers Fujitsu Development and Production Facilities Fujitsu Corporate Strategy Fujitsu Revenue Fujitsu Interstage Fujitsu Acquires RunMyProcess Cloud Service Provider Hewlett Packard HP Printing and Personal Systems Group HP Software Hewlett Packard Revenue HostBridge IBM IBM Strategy IBM PureData System for Transactions IBM Business Partners IBM Messaging Extension for Web Application Pattern IBM PureSystems Partners IBM MobileFirst IBM Business Analytics and Optimization Strategy IBM Growth Market Initiatives IBM Business Analytics and Optimization 5-80

15 IBM Strategy IBM Smarter Planet IBM Cloud Computing IBM Business Model IBM Business Revenue Segments And Capabilities Informatica / Active Endpoints Informatica Master Data Management (MDM) Informatica / Active EndPoints Intalio Interneer iway Software K Kofax Kofax Financial Results Layer LexMark Lexmark Revenue and International Presence LexMark Process Documentation OpenText Managed Methods Managed Methods Solutions Microsoft Microsoft Key Opportunities and Investments Microsoft Smart Connected Devices Microsoft: Cloud Computing Transforming The Data Center And Information Technology Microsoft Entertainment Microsoft Search Microsoft Communications And Productivity Microsoft Revenue Microsoft Customers Microsoft.NET Framework Nastel Technologies Nastel Privately Held Company NEC NEC IT Solutions NEC Carrier Network Business NEC Social Infrastructure Business NEC Personal Solutions Business Newgen Novell Oracle Oracle Revenue Pega Systems PegaRULES Process Commander Pega Systems Customers and Partners Pega Systems Revenue Lexmark / Perceptive Software Lexmark / Perceptive Software Team Positioning Perficient PNMsoft Progress Software Progress Software Revenue Rally Software Rally Software Revenue Rally Software Solutions for Organizations 5-133

16 Rally Software Revenue Red Hat Red Hat Open Source Development Red Hat Products Red Hat Open Source Software Red Hat Business Strategy Red Hat Products And Services Red Hat Enterprise Linux technologies Red Hat Revenue Red Hat / Polymita Sage / Handisoft SAP SAP offers NetWeaver SAP SOA Enterprise Applications SAP Aligns Solutions With Innovation to Improve Production Process SAP User Planned Updates SAP Core Applications SAP Rapid-Deployment Solutions SOA Software SOA Software Enterprise API Management Revenue SOA Software Partners SOA Software Customers SOA Software Innovation SOA Software Products Software AG Software AG Software AG Revenue by Segment Tibco Software Tibco Software Tibco Tibco Software Customers Tibco Event-Enabled Enterprise Platform Tibco Platform Tibco SOA Development Tibco Revenue Tibco Cloud Computing Environments Tibco Software Acquires Maporama Solutions Tibco / Maporama Solutions Tibco Customer Interportpolice Deploys Tibbr As Global Collaboration Platform Renaissance Capital / Tibco Big Data Opportunity Wipro Workday Workday takes on SAP and Oracle with Payroll Plans for UK, France WSO WSO2 Products WSO2 Open Source and Standards SEERC Technology Research Center Uses WSO2 For Governance Registry VMWare WorldPay Deploys VMware Network Virtualization to Enable User Self-Provisioning And Support Around-the-Clock Application Development logica Software Testing Company logica Software Testing Company

17 logica Software Services List of Tables and Figures Business Process Management (BPM), Cloud, Mobile, and Patterns Executive Summary Table ES-1 Business Process Management Market Driving Forces Figure ES-2 Comparative Value of Innovation Figure ES-3 Business Process Management (BPM) Market Shares, Dollars, 2012 Figure ES-4 Business Process Management (BPM) Markets Forecasts Dollars, Worldwide, Business Process Management (BPM), Cloud, Mobile, and Patterns Market Description and Market Dynamics ES-3 ES-5 ES-7 ES-11 Table Business Process Management Functions Defines How An Enterprise Operates Table BPM Platform Automation Of Process Functions Table Basic Workflow Products Overlap With BPM systems Table SOA / B2Bi Systems Functions Table Business Process Manager Functions Table Harnessing Collective Intelligence Table Social media Next Generation Applications Providers Table Social Media Web Space Characteristics Table Social Media Next Generation Applications Table Social Media Next Generation Functions Business Process Management (BPM), Cloud, Mobile, and Patterns Market Shares and Market Forecasts

18 Table Business Process Management Market Driving Forces Figure Comparative Value of Innovation Figure Business Process Management (BPM) Market Shares, Dollars, 2012 Figure Business Process Management (BPM) Market Shares, Dollars, Worldwide, 2012 Table Selected List of Business Process Management (BPM) Companies Figure IBM illustrates Business Process Management Standardized, Efficient And Consistent Process Management Table IBM BPM Product Components Table IBM Smarter Planet Initiative Industry Solutions Figure IBM Smarter Industry Solutions Table Fujitsu Cloud-Based Software Related to BPM. Table Bizagi BPM Experts Top Features From The Community Table Tibco BPM Components Figure Business Process Management (BPM) Markets Forecasts Dollars, Worldwide, Table Business Process Management (BPM) Markets Dollars, Worldwide, Table Business Process Management (BPM) Market Industry Segments, Dollars, Worldwide, Table Business Process Management (BPM) Market Industry

19 Segments, Percent, Worldwide, Table Business Process Management (BPM) Market Systems Functions Table BPM Adoption Benefits Figure IBM Business Process Manager Functions Table BPM Market Forces Table BPM Market Challenges Table SOA / BPM Functions TABLE SOA / BPM Features Table BPM And SOA Process Table Business Process Management (BPM) Market Small, Mid-Size, and Large Systems, Cloud Systems Shipments and Installed Base, Units, and Dollars, Worldwide, Figure Business Process Management (BPM) Large Size Systems Market Forecasts, Dollars, Worldwide, Table Business Process Management (BPM) Market Large Systems, Units and Dollars, Worldwide, Figure Business Process Management (BPM) Mid-Size Systems Market Forecasts, Dollars, Worldwide, Table Business Process Management (BPM) Market Mid Size Systems, Units and Dollars, Worldwide, Figure Business Process Management (BPM) Small Systems Market Forecasts, Dollars, Worldwide, Table Business Process Management (BPM) Market Small Systems, Units and Dollars, Worldwide, Figure Business Process Management (BPM) Cloud Market Forecasts, Dollars, Worldwide, Table Business Process Management (BPM) Market Cloud Systems, Users and Dollars, Worldwide, Table Business Process Management (BPM) Market Small, Mid Size, and Large Systems, Cloud Systems, Shipments and Installed Base, Units, and Dollars, Worldwide, Table Business Process Management (BPM) Market Industry Segments, Dollars and Units, Worldwide, Table Business Process Management (BPM) Market Forecasts,

20 Units, Worldwide, Table Business Process Management (BPM) Cloud Market Forecasts, Users, Worldwide, Table BPM Industry Aspects Figure Number of Instrumented Connections Needing Software Figure Business Process Management (BPM) Regional Market Segments, Dollars, 2012 Table Business Process Management Regional Market Segments, 2012 Business Process Management (BPM), Cloud, Mobile, and Patterns Product Description Figure IBM BPM Personalizes Client Interactions 2 Table IBM BPM Positioning Table IBM BPM Software Products Table IBM BPM Blueworks Live Support for Innovation in Business Process Table IBM BPM Blueworks Live Support for Automation in Business Process Table IBM BPM Blueworks Live Support for Improvement in Business Process Figure IBM Business Process Management Table IBM BlueWorks Live Functions Table IBM Business Process Manager Advanced Functions: Table IBM Business Process Manager Full visibility Table IBM Business Process Manager Real-Time Collaboration Table IBM Business Process Manager Program-Wide Governance

21 Table IBM Business Process Manager Enterprise Integration Table IBM Business Process Manager BPM Mobile Capability Table IBM Business Process Manager Express Features: Table 3-15a 3-21 IBM Business Process Manager on Cloud Functions: Table IBM Business Process Manager Standard Functions Table IBM Business Process Manager Tools and Add-Ons: Table IBM Operational Decision Manager Functions Table IBM Decision Center Functions Table IBM Decision Server Functions Table IBM Business Monitor Functions: Table IBM Business Process Manager (BPM) Near Real-Time Calculations And Analysis Table IBM Business Process Manager Customizable Dashboards Table IBM Business Process Manager Automated Notifications And Alerts Table IBM Business Process Manager Visibility Across Disparate Business Systems Table IBM Business Process Manager Case Manager Functions: Table IBM Business Process Manager Provides A Case Management Foundation For Capturing Best Practices. Table IBM Business Process Manager Foundation For Optimizing Case Outcomes Table IBM Business Process Manager Supports Enterprise Content Management Table IBM BPM WebSphere Business Events extreme Scale Functions Table Pega Social BPM Challenge Table PegaSystems Pega Solutions Key Benefits Table Pegasystems Pega BPM Platform Uses Table Pegasystems Government Solutions Table Tibco Business Process Management Functions Table Tibco Business Process Management Benefits Table Tibco BPM Solutions

22 Table Tibco BPM: Streamlined. Optimized. Automated. Visible End-to-End TIBCO BPM: STREAMLINED. OPTIMIZED. AUTOMATED. VISIBLE END-TO-END Model-Driven Environment: Provides powerful, easy-to-use tooling for standards-based modeling and developing business processes, viewing work lists, and monitoring running activity no complex code, brittle rules, or restricting definitions are needed Process Management: Supports stateful business processes and stateless page flow processes. Processes are exposed as services and easily consume services to support reuse and composition. Intelligent Work and Resource Management: Enables work from multiple processes to be dynamically routed to the right person at the right time using rules (such as skills, position, and privileges). Also provides workflow patterns to ensure the right work gets to the right resource at the right time the first time SOA-Ready: Business users can collaborate with architects and developers in the same environment to rapidly deliver agile, process-driven composite applications reducing overall development cost and effort Visual Analytics: Interactive dashboards provide actionable insight into process performance and give business users direct access to customized results via self-service capabilities Source: WinterGreen Research, Inc. Table Tibco Business Process Management Benefits Table Tibco ActiveMatrix BPM Functions Table Tibco ActiveMatrix BPM Functions Table Tibco ActiveMatrix BPM Key Features Table SoftwareAG webmethods BPMS Integrated Business Rules Management Functions Figure Oracle Business Process Management Table Oracle BPM Benefits Table Oracle BPM Process Management Functions Table Oracle Business Process Management Suite Value Aspects Table Oracle Business Process Management Suite Unified Design Table SAP Process Modeling Components Table Business Process Management in SAP NetWeaver Common Methodology Figure SAP IT BPM Architecture Figure Progress Software BPM Solutions

23 Table Progress Software OpenEdge BPM Business Process Application Benefits Table OpenText Business Process Management (BPM) Functions Table OpenText Business Process Management Solutions: Table Appian BPM Tools Figure Appian BPM Software Interfaces for Management Table Appian BPM Cloud Software Benefits Table Appian BPM Software Native Mobile Client Application Security Figure EMC BPM Modules Table EMC BPM Process Tracking: Table EMC Consulting BPM Tasks Table Fujitsu BPM Rapid Create New Applications Table Fujitsu BPM Agility through Flexible Business Change Table Fujitsu BPM Reduction of BPM Implementation Costs Table Fujitsu BPM Multiple Rule Management Options Table Fujitsu BPM Powerful Simulation and Optimization Table Fujitsu BPM Powerful Process Analysis and Business Activity Monitoring Table Fujitsu BPM Extensive Integration Capabilities Table Fujitsu BPM Knowledge Sharing and Team Collaboration Table Fujitsu BPM Benefits Table Kofax Dynamic Case Management Functions Table 3-71a Kofax Dynamic Business Process Case Management Software Table Adobe LiveCycle Key capabilities Table Adobe LiveCycle Digital Signatures Key capabilities Figure Intalio Open Source Business Process Management System (BPMS) Table Red Hat BPM Consulting Positioning: Table Red Hat BPM Services Table

24 Red Hat BRMS Architecture, Integration, And Migration Services Figure K2 Business Process Management Figure K2 BPM User Interface Figure K2 BPM Visual Design Tools Table K2 Business Rules Actions Figure Newgen BPM Suite Figure Newgen Business Activity Monitor Table Newgen Master Data Management Module Key Features Figure AgilePoint Envision Specification Of Process Models Figure AgilePoint Envision Visio Based Process Model Functions Figure AgilePoint Enterprise Manager Figure BizFlow BPM Suite Table BizFlow Plus BPM Suite Modules: Figure BonitaSoft Bonita Studio Smart BPMN Design Figure ActiveVOS Service Oriented Process Automation Platform Functions Figure Bizagi BPM Enables Model, Execute And Improve Business Processes With Graphic Environment Table Bizagi Tools And Instructions To Manage Complete Process Life Cycle: Figure Bizagi Studio Stages Supporting The Life Cycle Of The Process Table Bizagi BPM Experts Top features From The Community Table Cordys BPMS Core Business Process Figure Wipro BPM Process Engineering Table Wipro Operationalize Business Strategy Table Wipro Accelerate Business Transformation Table Wipro Customer Experience Management Table Wipro Mergers and Acquisitions Challenges Table Wipro Operational Excellence Table

25 Wipro Strategic Alliances Table Wipro BPM for Retail Services Functions: Business Process Management (BPM), Cloud, Mobile, and Patterns Technology Figure IBM Software Uses System z for Smarter Industry Solutions Figure IBM Frameworks Are Implemented with Middleware Table IBM SOA Business Innovation & Optimization Services Table IBM SOA Services Atomic And Composite Architecture Table SOA Foundation Reference Architecture Table IBM SOA Business Rule Support Table IBM WebSphere Business Integration Programming Model Extensions Table 4-10 (Continued) 4-30 IBM WebSphere Business Integration Programming Model Extensions Table IBM WebSphere Business Integration Programming Model Functions Table 4-11 (Continued) 4-32 IBM WebSphere Business Integration Programming Model Functions Table 4-11 (Continued) 4-33 IBM WebSphere Business Integration Programming Model Functions Table IBM WebSphere Business Integration Quality of Service Functions Table 4-12 (Continued) 4-33 IBM WebSphere Business Integration Quality of Service Functions Table Oracle SOA Benefits Table Business Components Chained Together To Comprise A Business Service Table Integration Services Business Process Management (BPM), Cloud, Mobile, and Patterns Company Profiles Table Adobe Digital Media Facts: Table Adobe Marketing Cloud Solutions Functions: Table Adobe Digital Marketing Facts: Figure Fujitsu Main Products Figure Fujitsu Global Business Figure

26 Fujitsu Geographical Market Participation Figure Fujitsu Global Alliances Figure Fujitsu Mixed IT Environments Forecasts Table Fujitsu Facts Table IBM PureSystems Target Industries Table LexMark Perceptive Software Suite Table OpenText Enterprise Information Management (EIM) Functions Table Managed Methods Functions Figure Pega Systems Services Oriented Architecture Table Lexmark / Perceptive BPM Software Modules Figure Rally Software Platform Functions Table Red Hat Products Table SAP SOA Enterprise Applications Market Metrics Table SAP User Planned Updates Table SAP Core Applications Table SAP Rapid-Deployment Solutions Table Tibco SOA Benefits Table logica Software Services