AIDA CRUISES WORLD WIDE USE OF ELECTRONIC DOSSIERS IN THE TOURISM SECTOR. Stuttgart, June 2015

Size: px

Start display at page:

Download "AIDA CRUISES WORLD WIDE USE OF ELECTRONIC DOSSIERS IN THE TOURISM SECTOR. Stuttgart, June 2015"

Lindsey Wilcox
5 years ago
Views:

1 AIDA CRUISES WORLD WIDE USE OF ELECTRONIC DOSSIERS IN THE TOURISM SECTOR Stuttgart, June 2015

2 2 Agenda Introduction Project overview Products in use Use cases for electronic dossiers Results Next steps

3 3 AIDA is at Home in the World! More than 460 cruises 180 different ports worldwide

4 4 Since 1996 on a Successful Course 10 Vessels most modern fleet in the world Success one of the fastest growing and successful travel companies in Germany Future two new vessels until 2016 AIDAcara 1996 AIDAvita/aura AIDAdiva/bella/luna AIDAblu/sol/mar/stella AIDAprima/

5 5 Costa Group The leading cruise company in Europe and China 25 ships in service AIDA CRUISES 68,000 beds COSTA Crociere 2 new ships to be delivered by ,000 employees COSTA ASIA 20 offices in 14 countries

6 6 Part of the Most Succesful Cruise Group in the World 99 Vessels 10 m. guests per year 50% worldwide market share 9 brands under one roof Diversity Listed in FTSE 100 and S&P 500

7 7 Agenda Introduction Project goals and information Products in use Use cases for electronic dossiers Results Next steps

8 8 Project goals and information Document digitalization Implementation of an electronic dossier Improved collaboration Meet compliance requirements Cost reduction Less storage space Users working with the applications: 400 Project cooperation with CENIT started in 2013 Mid-year 2013 End of 2013 Mid-year 2014 End of 2014 Today Migration of old system Use case HR Scanning of dossiers Use cases Legal and Sales Document import and web client HR interface Scanning and migration finished Sales interface Document import interface Barcode scanning Enhancements

9 9 Agenda Introduction Project goals and information Products in use Use cases for electronic dossiers Results Next steps

10 10 CENIT ECLISO rich client Used for major use cases (HR, Sales and Legal) Full functionality Revision control Drag & drop functionality Creation or modification of documents and dossiers Applicable for power users

11 11 CENIT ECLISO web client Used for readonly access (Imported or archived documents) Webbased application supported by different browsers Simple user interface for non power users Easy rollout (no installation)

12 CENIT SERVICE & IMPORT MANAGER Used for import and archive use cases Scheduled automated background jobs Automated notifications Archive services for a lot of use cases

12 12 CENIT SERVICE & IMPORT MANAGER Used for import and archive use cases Scheduled automated background jobs Automated notifications Archive services for a lot of use cases edocs (forms generating application) AgentCoupons/Invoices Agent Management System Inventory documents (transferred from ship) AIDAHeute ship magazine (transferred from ship)

13 13 EMC 2 - Captiva High scale image management Applicable for customization Optical character recognition Image enhancement Barcode detection Interface to P8 and filesystem monitoring

14 14 Agenda Introduction Project overview Products in use Use cases for electronic dossiers Results Next steps

15 15 Where are the products used? Entertai nment HRM Guest relations Finance Legal Customer dialog Sales Travel, coupons..

16 16 A detailed look on our major use cases HRM Commonalities Differences Legal Sales

17 Use case Human Ressources: Business requirements All old paper dossiers of AIDA employees were scanned in electronic dossiers One dossier for each

17 17 Use case Human Ressources: Business requirements All old paper dossiers of AIDA employees were scanned in electronic dossiers One dossier for each employee Access rights (dossiers and documents) Documents are stored physically separated in FileNet P8 Scanned documents are automatically imported in dossiers HRM

18 18 HRM dossier structure Shore Sea Amount of dossiers Contract type German law Italian law Identification Personal number E-Number-Code Double side role change of employee Major application Ecliso Mistral Usage area Shoreside (for HRM) Shore and Sea- side HRM

19 19 Use case Legal: Business requirements One dossier for each AIDA contract Access rights (dossiers and documents) Legal department scans documents All AIDA contract partners are stored in ECLISO and can be linked to a contract dossier Workflow for contract approval Legal

20 20 Contract partner database Legal Search for contract partners New / refresh List of all contract partners Applied contract partner Details of selected contract partner

21 21 Workflow for contract approvals Approval of contracts with multiple steps The workflow can be approved or rejected in every step Automatic reminder mails in several steps

22 Use case Sales: Business requirements One dossier for each agency (Costa and AIDA agencies are separated) Access rights (dossiers and documents)

22 22 Use case Sales: Business requirements One dossier for each agency (Costa and AIDA agencies are separated) Access rights (dossiers and documents) depending on property brand Framework agreements as second dossier type A framework agreement can be linked to one or more agencies Usage of revision control Sales

23 23 Other use cases Ecliso WebClient Archiving documents from different departments Service - Import manager Tight integration of Service manager in many use cases Captiva Optical character recognition Example: Daily archive of shipside inventory. Shipside inventory OCR and further captiva filters Service manager export with error handling Document transfer Document export for archiving Benefits and results: compliance, law costs, no space room problems and collaboration with reference to green IT. Ecliso WebClient

24 24 Agenda Introduction Project goals and information Products in use Use cases for electronic dossiers Results Next steps

25 25 Results Operational A lot of analog documents are in digital form Efficient processes for managing documents Security for unauthorised access Compliant to SOX requirements Strategical Cost reduction Collaboration Revision and retention

26 26 ECM - best practice Gradual approach Business side involvement Partner with Know How & Innovation

27 27 Agenda Introduction Project goals and information Products in use Use cases for electronic dossiers Results Next steps

28 28 Next steps World Wide Costa Group Extend ECM for the World Wide Costa Group Archive documents from international offices Improve collaboration among users Costa Group ECM for Costa Group Infrastructure design Interfaces design Global dossier AIDA Cruises Further development New interfaces Implementation of ICN trial

29 29 Thank you for your attention

FINANCIAL MANAGEMENT AT AIDA CRUISES

FINANCIAL MANAGEMENT AT AIDA CRUISES Marcel Gnoth, FP&A Munich, April 2018 Agenda Company presentation Financial Management at AIDA Cruise Driver-based mid- and long-term planning 2 Welcome to an endless