From System Monitoring to Service Management: Achieving Operational Excellence in a Dynamic World May 20, 2014

Transcription

1 From System Monitoring to Service Management: Achieving Operational Excellence in a Dynamic World May 20, 2014 Copyright 2014 Vivit Worldwide Copyright 2014 Vivit Worldwide

2 Brought to you by Copyright 2014 Vivit Worldwide

3 Hosted by Floris Verschoor HP Service Manager SIG Leader Copyright 2014 Vivit Worldwide

4 Today s Speaker Andreas Schnur Lead Solution Consultant HP Copyright 2014 Vivit Worldwide

5 Housekeeping This LIVE session is being recorded Recordings are available to all Vivit members Session Q&A: Please type questions in the Questions Pane Copyright 2014 Vivit Worldwide

6 Webinar Control Panel Toggle View Window between Full screen/window mode. Questions Copyright 2014 Vivit Worldwide

7 From System Monitoring to Service Management Achieving operational excellence in a dynamic world Andreas Schnur, HP Software Professional Services

8 Agenda Overview Typical Operations Manager environments Operations Manager philosophy BSM / OMi Overview Business Service Manager / OMi differences Typical customer implementation questions Roadmap to success Benefits 8

9 Overview Evolution from Monitoring Solutions based on HP Operations Manager (OM, OVO) to Monitoring Solutions based on Business Service Manager / Operations Manager i (OMi) Integration of OM environments with OMi Business Service Management 9

10 Polling question Which of these HP Software Monitoring products are you using today (please check all that apply): HP Operations Manager (older product names: HP Operations Center, HP OpenView Operations ) HP Business Service Manager (HP BSM) HP Business Availability Center (HP BAC) none of the above

11 Typical Operations Manager environments OM / OVO is the Umbrella System / central monitoring system BSM / BAC sometimes used for E2E purposes, integrated under OM Other monitoring solutions are integrated into OM OM is integrated with Ticket Systems to create Incident Tickets Highly customized OM policies / templates Some customers are using OM SPIs e.g. Infrastructure, DB, Exchange, Services are mapped in Service Navigator Trees Some customers have specific solutions to populate Service Navigator 11

12 Operations Manager philosophy Event focused Events are mapped to the systems / nodes that produce the events Events can also be mapped to Service Navigator Service Tree objects Service Navigator objects have exactly one status Correlation rules are based on event information / attributes 12

13 BSM / OMi Overview Achieve operational excellence in a dynamic world Application performance management End-user experience Transactions Application diagnostics 13 Run-time service model Comprehensive, automated and up-to-date model for dynamic services Infrastructure management Server, Network, Storage Cloud Environments Virtualization 3rd party monitoring tools Universal event correlation and Operations Intelligence Reduce MTTR Reduce OpEx Improve health of business services

14 Business Service Manager / OMi differences + Standard OM functionality BSM is business centric everything can be linked to Business Services RTSM and Topology is key Correlation rules can be built on topology in the RTSM Service Trees can be modeled in the RTSM using different CI types Dynamic monitoring configuration based on RTSM Guided performance graphing based on RTSM The RTSM can be built from discovery / CMS BSM / OMi focuses on Events and KPIs CIs can have different KPIs with different status 14

15 Typical customer implementation questions RTSM is important: How to populate the RTSM? How to map OM events to RTSM CIs? How to map OM event status to OMi KPIs? Which OMi KPIs can / shall I use? How to build Service Views in OMi? How to realize Service Navigator rules? Don t try to answer everything at once! 15

16 Roadmap to success Improve health of business with reduced cost and better MTTR Plus value Event consolidation and correlation Plus value Model infrastructure Plus value Additional health state Plus value Model business impact Automated monitoring 16

17 Event consolidation and correlation Integrate OM into OMi OM events map to node CIs in RTSM Use Unresolved Events KPI in OMi and enable propagation Integrate Incident Ticket System into OMi Integrate other Event Systems directly into OMi OOB connectors for HP and 3 rd party available Use new web UI with Event Console and Event Dashboard Use OMi Mobile MiniApp for Operations from Everywhere 17

18 Model Infrastructure Extend RTSM topology from nodes only to specific CI-Types with relations e.g. database / tablespace / node / storage Populated from OM agent / SPI discovery Use simple infrastructure models e.g. software running on host Map OM events to specific CI-Types Integration of CI-Hints in OM policies Via Event Processing Interface (EPI) in BSM/OMi J2EE JDBC Data source File system Depends Depends Host Database Container Link 18

19 Additional health state Map OM Event status and/or value to specific KPI of specific CI-Type e.g. Security / Application Performance / Network Performance Configuration using Indicator Mapping Rules Service help Monitor. Data ETIs Events KPIs Health indicators Metric / samples OM SiS BPM RUM NNM MS SCOM 19

20 Model business impact Integrate with Configuration Management / CMS Utilize Universal Discovery (UD) for actual technical CI / Topology information Model Services based on CMS/UD information or consume services from CMS Enrich CMS services with status / KPI information Use Topology based Event Correlation (TBEC) 20

21 Automated Monitoring Monitoring Automation Automatic monitoring configuration based on RTSM information Management Packs for Hadoop, Vertica, Oracle DB Self-Service Setup - Thresholds, intervals etc. can be changed by non-operations staff Switch to Monitoring Automation smoothly First for new environments / services One-by-One CI-Type based (Windows, UNIX, MS- SQL DB, ) Service based service-by-service Shift OM role to OMi 21

22 Benefits Business centric monitoring solution RTSM Service Health Effort and cost reduction CMS and Discovery integration OOB integrations HP and 3 rd party Dynamic automated monitoring configuration Based on RTSM state and topology 22

23 For more information After the webinar Contact your partner or sales rep Visit the following websites Join the BSM community hpln.hp.com/group/business-service-management Download the whitepapers Moving to Service Centric Management with HP OMi OMi Concepts Guide BP: Services and Application Modeling BP: End-to-End Service Monitoring and Event Management 23

24 HP Discover Las Vegas 2014 Vivit needs your assistance. We would like to be one of the largest groups with members attending this event. Here s how you can assist: Register now and enter code swvivit to enjoy a $300 discount and ensure that you receive Discover information tailored to your needs. Please encourage all Vivit members to use code swvivit when registering. Copyright 2014 Vivit Worldwide

25 News from HP Software Visit the HP IT Experts Community for forums, blogs, upcoming events and to register for monthly newsletter. Participate in upcoming Online Expert Days. Copyright 2014 Vivit Worldwide

26 Thank you