Operational Improvements in Street Cleansing. Andy Waddell Neighbourhood Services Manager Land and Environmental Services Glasgow City Council

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1 Operational Improvements in Street Cleansing Andy Waddell Neighbourhood Services Manager Land and Environmental Services Glasgow City Council

2 Glasgow Facts & Figures Population 570,000 Houses 300,000 Area 17,638 hectares (68 square miles) Daily Commuter Footfall 100,000+ Tourists nights per annum 2.8 million Universities 3 with 50,000 students Major Colleges 4 with 65,000 students Secondary Schools 29 Primary Schools 166 Businesses 28,000 Football Stadia 4

3 Glasgow City Council Employees 32,000 Budget 2.4 Billion Service Departments 6 Arms Length Organisations 4

4 Land and Environmental Services Formed in April 2007 with the amalgamation of Land Services and Environmental Protection Services including: Roads Parks and Grounds Maintenance Cleansing Operations Environmental Health and Trading Standards Scientific Services Design and Major Projects Budget 09/ million

5 Land and Environmental Services Services are provided in 5 Geographical Areas which reflect the Community Health and Planning Partnership Areas

6 Our Challenge From this To this

7 From this To this

8 From this To this

9 Drivers for Improvement and Efficiency CCT Environmental Protection Act 1990 Best Value Service Review LEAMS first Nationwide SPI for Cleanliness Service Reform / Area Integration

10 CCT 1988 Act Radical Reduction in workforce. Manual techniques replaced by range of mechanical sweeping machines. Mobile sweeping gangs introduced.

11 CCT 1988 Act Still reliant on input measurement rather than outcomes. Soft Client / Contractor Service based in 4 operational areas Customer Call Centre introduced

12 Environmental Protection Act 1990 Raised public awareness. Remediation time targets set Introduction of City Centre Weekend Workforce to assist in meeting remediation targets.

13 Best Value Service Review Allowed concentration on outcomes rather than inputs. Resources removed from clean areas to problem areas, Why clean it if its clean? Additional backshift created. Increased partnership working, external funding for applied sweepers.

14 Developing our Employees Own in house training section Wide range of toolbox talks developed Skills checklists introduced Glasgow Cares campaign focusing on Customer Care Introduction of PDPs

15 LEAMS First published comparison between Local Authorities. Higher Media profile Increased Pressure and Support from Elected Members as results published. GCC reservations on process

16 Our LEAMS scores show Continuous Improvement /10 Target

17 Scale of Operations 24/7 operations 415 FTE operatives 120 front line vehicles 16.1 million budget 09/10 8 operational depots

18 Scale of Operations 360,500 linear km and 101sqkm swept and de-littered per annum. 10,500 litter bins city wide with 3 million uplifts per annum. 13,000 tonnes of litter per annum

19 Specific Issues relating to Glasgow

20 The Public Realm

21 Glasgow s Unique Culture Commercial activity is spread through out the city with 15% of the streets classified as Zone 1. Spread of the pavement café culture Certain centres bring their own challenges like The Barras.

22 Night Shift Operates 7 days per week 23:00 to 07:00 Mixture of mechanical and manual sweeping.

23 Night Shift Tackles arterial routes first before moving into the City Centre when volume of pedestrian traffic has reduced

24 Specialist Services River Clean Up Service The river cleansing service unique to Glasgow City Council. Helping make the Clyde a more attractive and beneficial asset to the City

25 Major Events All stadia within the city are located predominantly in residential areas with Hampden having the biggest foot print in terms of litter.

26 Commitment to Quality and The Environment The service achieved accreditation to ISO 9000 the Quality Standard in April 1996, this was followed by the award of ISO in September This made Glasgow the first local authority in Britain to hold both these accreditations for Street Cleansing, Refuse Collection and Disposal

27 Why?

28 How? Partnership Approach 3 E s Community Involvement

29 How? Independent Validation Audits Media Campaign Additional Resources

30 Progress Improvement in Validation Audits Public Perception Award Winner Year 3

31 The Future Recycle as you Go

32 The Future Service Reform / Area Integration Integrated Neighbourhood Services Creation of Generic Employees

33 The Future Service Reform / Area Integration Removal of Demarcation 24/7 Service

34 Thank You