Coaching at the Cultural & Systems Level

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1 Coaching at the Cultural & Systems Level Tijen Genco, MS, PCC, MBB 8 June 2016 ICF Global Cultural Competence in Coaching Community of Practice

2 Learning objectives Understanding complex coaching environments Reviewing best practices in complex coaching environments via a case study Discussing how ICF Core Competencies being applied in the complex environments

3 web: gencocoaching.wordpress.com Facebook: Genco Coaching Cultural Diversity Dictonary.com Definition: the cultural variety and cultural differences that exist in the world, a society, or an institution: Dying languages and urbanization are threats to cultural diversity. the inclusion of diverse people in a group or organization: to embrace cultural diversity in the workplace.

4 Cultural Diversity Experience Self awareness Where do you see your experience with Cultural Diversity? Expert 3 - Somewhat Experienced 1- Novice

5 Culture & Cultural Competency Culture is defined as a system of shared values, beliefs, and rituals that are learned and passed on through generations of families and social groups. One s own culture is often taken for granted, not examined, and accepted as the norm. To be culturally competent doesn t mean you are an authority in the values and beliefs of every culture. What it means is that you hold a deep respect for cultural differences; you are eager to learn, and are willing to accept, that there are many ways of viewing the world. Okokon O. Udo, PhD.

6 System A set of connected things or parts forming a complex whole, in particular. A set of things working together as parts of a mechanism or an interconnecting network. A set of principles or procedures according to which something is done; an organized scheme or method. Chaos Complete disorder and confusion Behavior so unpredictable as to appear random, owing to great sensitivity to small changes in conditions.

7 web: gencocoaching.wordpress.com Facebook: Genco Coaching Systems Coaching Experience Self awareness What is your expertise level with Systems Coaching? Expert 3 - Somewhat Experienced 1- Novice

8 Coaching Case Study Reducing Maternal Mortality Rate in the Rural States of India A UNICEF & Merck Initiative Saving Mothers Giving Life

9 When cultures collide Mother in Laws Mothers 2 NGOs & Local Government Reps Tijen Genco, PCC, MBB Wizard of Cultural Coaching Consulting Firm Volunteer Social Workers Merck Team London School of Hygiene & Tropical Medicine

10 How to build a bridge Values Finding common values Food Problem solving Shared goals Fostering environments Fostering behaviors Appreciation Recognition Being valued

11 An approach to multi-national, multi-cultural systems coaching Understand Cultural background Need to contribute Where the intent is blocked or not communicated well How the goal is understood How to divide the goal Strengths of each contributing party Align How does the most harmonious, efficient and productive alignment of resources look like? Unite What is the role of each contributor? How does the unified whole look like?

12 web: gencocoaching.wordpress.com Facebook: Genco Coaching Tools and Techniques Below are the some methodologies and Techniques used in this initiative Coaching Tools Appreciative Inquiry (AI) Humanistic Approach Solution Focused Coaching Adult Learning Principles Positive Psychology Lean/Six Sigma Qualitative Interviews Goal Setting Change Management Communication Decision Rights Best Practice Research Facilitative Leadership Methods Nominal Group Technique Dot Voting Ice Breakers and Team Building Activities Conflict Resolution Methods

13 Defining Coaching Structure in Complex Environments A. Setting the Foundation 1. Meeting Ethical Guidelines and Professional Standards 2. Establishing the Coaching Agreement B. Co-creating the Relationship 3. Establishing Trust and Intimacy with the Client 4. Coaching Presence C. Communicating Effectively 5. Active Listening 6. Powerful Questioning 7. Direct Communication D. Facilitating Learning and Results 8. Creating Awareness 9. Designing Actions 10. Planning and Goal Setting 11. Managing Progress and Accountability

14 Takeaways Each client is unique. There is more to each of us than what we see on the surface. There are some aspects of diversity that are visible, yet there are many other aspects of diversity that are under the surface and may require carefull and caring exploration with the client. The coaching needs to be inclusive to the whole system. Your ability to include and integrate heavily rely on your willingness to explore the territories outside of your cultural values.

15 Developmental Ideas Reading: Influence: Science and Practice - Robert Cialdini Essentials of Negotiation Lewicki, Saunders & Barry Training: Facilitative Leader Training Schwartz + Associates Approaches: Cognitive behavioral coaching Appreciative inquiry Humanistic approach Goal setting

16 Questions

17 Executive and Life Coaching (c)2015, Tijen Genco, and its affiliates and assigns and licensors All rights reserved Genco Coaching is a Founder of Tijen Genco. Graphical Logo, written content, coaching method is a Trademark of Tijen Genco. Trademarks may be registered in some jurisdictions. All other trademarks are the property of their respective owners. No claim to copyright is made for original U.S. Government Works.

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