Egypt Post Transformation Capacity Building The People Pillar

Transcription

1 Egypt Post Transformation Capacity Building The People Pillar August /14/

2 Agenda Introduction What is EP transformation? Transformation Pillars The People Pillar Transformation KPI s Lessons Learned Summary 8/14/2017 2

3 Hisham Serry AUC 1977 NCR 1981 AT&T 1990 Oracle 1994 EMC² TE Data 2015 KCC 2005 Egypt Post 2013 Post For Systems 2016 M.O. Planning /14/2017 3

4 Introduction Today s Goal Sharing EP s transformation Journey 8/14/2017 4

5 Agenda Introduction What is Egypt Post transformation? Transformation Pillars The People Pillar Transformation KPI s Lessons Learned Summary 8/14/2017 5

6 What is Egypt Post transformation? Change management program aiming to have Quantum Performance Leap 4,000 3,500 3,000 2,500 2,000 1,500 1, Budget: 800 M loss "Virtually everything about the way we do business must change." 8/14/2017 6

7 What is Egypt Post transformation? BEFORE 8/14/2017 7

8 What is Egypt PO transformation? AFTER 8/14/2017 8

9 What is EP transformation? It is not a Project! It s a Program And more so, it s a Journey 8/14/2017 9

10 What is Egypt Post transformation? Egypt Post Journey Roadmap Health Check EP Vision EP Mission EP Core Values Goals Objectives Project / Initiatives Brain Storming, Interviews, SWOT, Creating a transformation team To be the first choice to an integrated Financial, Postal, and government e-services Meet customer expectation s by providing a variety of quality services, using advanced technology, provided by qualified HR, working in a comfortable environment, with good economical ROI. Justice, Accountability, Responsibility, Teamwork, and Professionalism Customer Satisfaction, Employees Satisfaction, Improve investment, Enhance Product portfolio, Enhance product offering, Transform ENPO to an integrated service provider Short, Medium, Long Terms IT Infrastructure, Culture Tuning, Branding, Offices, PMO, Others 8/14/

11 What is EP transformation? 50,000 Employees 4,000 Offices 20B Revenue 22,000,000 Customers Teaching the Elephant to dance 8/14/

12 What is EP transformation? We had to shuffle up the pieces Pillars 8/14/

13 Committee was faster than LOB approach Very Qualified committees, headed by board member 1. Strategic intent & Direction 2. Strategic Plan 3. Financial Services 4. Postal Services 5. Human Resources 6. Marketing 7. Information Technology Through PFS 8. Investment 9. Audit 10. Hiring leaders 8/14/

14 Agenda Introduction What is Egypt Post transformation? Transformation Pillars The People Pillar Transformation KPI s Lessons Learned Summary 8/14/

15 Transformation Pillars Integrated 5P s building blocks Roadmap Branding Yes we can, Organization, Product, People, and service Culture Tuning, Communication, Self Motivation, Self Awareness, Self discipline, succession, and Capacity Building, etc.. Policies, Procedures Infrastructure Variable income, selection based on qualification, Accountability measures, performance bounce, etc Perception People Process Information Infrastructure Offices Infrastructure Platform Transformation Roadmap Strategic intent, vision, mission, core values, goals, objectives Plan 8/14/

16 Agenda Introduction What is Egypt Post transformation? Transformation Pillars The People Pillar Transformation KPI s Lessons Learned Summary 8/14/

17 The People Pillar Organizations don t change, people within organizations change. Including all Stake Holders 8/14/

18 The People Pillar Transformation Team Change Authority Board CEO, MD, GM, VP s Change Management Team COO, CFO,HR, Sale, &Product 5-7 Persons Change Agents 4 to 5% of Population Ambassador CEO 8/14/

19 The People Pillar Capacity Building Mission: Contract with training providers to tailor their on shelf courses to aim towards employee behaviors and organization culture Courses Designed : AttitudeSkills Knowledge Learning Methodology : Sharing Unlearning, Relearning Experiences Delivery Approach : DevelopEducate FacilitateTrain EP Vision, Mission, Values and Goals are mapped to all training workshops Workshop Priority : Behavior Based, Training 8/14/

20 The People Pillar It s all about personality 8/14/

21 Environment The People Pillar Habits Mind Sets Attitude Skills Knowledge Feelings Personality Values Beliefs Behaviors 8/14/

22 Training 1. The GAP 2. Building Positive Behaviors 3. Interaction Skills Communication Presentation Negotiation Setting Goals - Time Manag. 4. Modern Management Skills 5. Change Management 6. Customer Services 7. Basic Computer Skills 8. Advanced Computer Skills 9. Project Management Skills 10. Leadership for first line managers 11. Stress Management 12. IT for none IT 13. HR for none HR 14. Marketing for None Marketers 15. Law for none lawyers 16. Project Management for none PM s 8/14/

23 Training The GAP Objectives Create buy in Reduce resistance Engrave o ENPO Vision o ENPO Mission o ENPO Goals o ENPO Values o Accountability o Empowerment o Yes we can Eliminate o Fear o Uncertainty o Doubts Boost o Morale o Positive Energy CEO Update 3 Days seminar closed by the CEO How you emulate your worth How you see & approach the outside world Attitude Self Esteem The GAP Self Awareness How you see yourself Beliefs Values Knowledge Skills Habits 8/14/

24 Agenda Introduction What is EP transformation? Transformation Pillars The People Pillar Transformation KPI s Lessons Learned Summary 8/14/

25 Transformation KPI s 8/14/

26 Agenda Introduction What is EP transformation? Transformation Pillars The People Pillar Transformation KPI s Lessons Learned Summary 8/14/

27 Lesson Learned o o o o o o o o o o o CEO Involvement Communication IT Infrastructure Strategic Plan ( only 2 pages) Culture Training Project Culture Skills Training Marketing campaigns Perception Product Services Integration Empower only qualified individuals, not titles Activities not necessary in sequence Working Environment Persistence Consistency Urgency Justice 8/14/

28 Agenda Introduction What is EP transformation? Transformation Pillars The People Pillar Transformation KPI s Lessons Learned Summary 8/14/

29 Summary The best strategy 8/14/

30 Summary Integrated 5P s building blocks Roadmap Effective Transformation Involves an Integrated Approach In Each Of These five pillars 8/14/

31 Summary Capacity Building Mission: Contract with training providers to tailor their on shelf courses to aim towards employee behaviors and organization culture Courses Designed : Learning Methodology : Delivery Approach : AttitudeSkills Knowledge Sharing Unlearning, Relearning Experiences DevelopEducate FacilitateTrain ENPO Vision, Mission, Value and Goals are mapped to all training workshops Workshop Priority : Behavior Based, Training 8/14/

32 Summary Individual prerequisites for change to occur Why should I change? Thinking & understanding Behavioral Emotional/ Motivational What s in it for me? Heart Hands Head What do I do differently? 8/14/

33 Summary Change Obstacles Source: Organizational Behavior, Buchannan & Hysincki 8/14/

34 Summary Reasons for transformation failure People Process Platform Plan Initiative fatigue HR issues (people, training) Unrealistic timetables Competing resources Functional boundaries Employee opposition Change management skills Communication Long IT lead times Middle management Source: Organizational Behavior, Buchannan & Hysincki 8/14/

35 Setting the promise Strategic Intent Change Ambassador, CAB & CMT EP Vision Mission Goals Values Enabling the promise Internal Marketing CMT & HR Division Designing the Promise External Marketing CMT & Marketing Division EP Employees Egypt Post EP Customers Delivering the promise Day-to-Day Operation Tasks CMT, CAT & Branch staff 8/14/

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