BUSINESS SERVICES Cluster A At the Office

Transcription

1 BUSINESS SERVICES Cluster A At the Office Units of Competency: BSBWHS201 Contribute to health and safety of self and others BSBWOR204 Use business technology Student Name: Date of Issue: Due Date: Implementation 2017 Page 1 of 15

2 STUDENT ASSESSMENT TASK STUDENT NAME: Date of Issue: Name of VET Course Qualification Code and Name Assessor Name(s): Name of Task Units of Competency Assessed Pre-requisite units Context for Assessment Business Service BSB20115 Certificate II in Business Ms G Koskinas Cluster A At the Office BSBWHS201 Contribute to Health and Safety of Self and Others BSBWOR204 Use Business Technology Nil Simulated or real work environment e.g. school office and real work environments will be used This task is for individual assessment; each student should submit their own task for assessment. Resources Required for Assessment BSBWHS201 : Contribute to health and safety of self and others BSBWOR204: Use business technology Computer lab, internet, printer, pen, pencils, paper, checklist and sample report pro forma Information about ergonomic work stations used in Part C: Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals carrying out work health and safety duties in the workplace and include access to: relevant organisational policies, standard operating procedures and work instructions relevant Acts, regulations, codes of practice workplace tools, equipment and resources personal protective equipment appropriate to the role and work area. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability workplace effectiveness field of work and include access to: office equipment and resources electronic files and data workplace documentation and equipment manuals case studies and, where possible, real situations interaction with others. Assessment method Units of Competency Duration Due date Part A: Written Task BSBWHS201 : Contribute to health and safety of self and others 1 week BSBWOR204: Use business technology Part B: Scenario BSBWHS201 : Contribute to health and safety of self and others 1 lesson BSBWOR204: Use business technology Part C: Student Self- Assessment Checklist BSBWHS201 : Contribute to health and safety of self and others BSBWOR204: Use business technology 15 minutes Part D: Observation of BSBWHS201 : Contribute to health and safety of self and others Practical Work BSBWOR204: Use business technology 1 week Foundation Skills incorporating language, literacy, numeracy and employment skills required for competent performance are embedded in the units of competency. Implementation 2017 Page 2 of 15

3 Additional Requirements: Describe here how the task was modified for special needs and/or NESB e.g. Altering/simplifying the language used Providing support staff Providing tutorial sessions Providing additional time to complete the task Altering assessment methods used STUDENT ACKNOWLEDGEMENT (To be completed before student is assessed) I understand the requirements of the assessment task and assessment methods. I understand what is being assessed and can perform the tasks described in this assessment. I have been provided with information about RPL, Credit Transfer and Assessment Appeals. I have notified the assessor of any special needs to be considered during this assessment. I declare that the work submitted is my own and has not been copied from another person or source Student s Signature:. Name Date:... Implementation 2017 Page 3 of 15

4 Task Description: All students will complete formative knowledge and skills development activities which will prepare them for (and may contribute to) assessment of competence. As you complete aspects of this assessment task, your teacher will observe your practical skills and techniques and may ask you questions. Responses should be word processed in accordance with current industry standards. Ensure in your work practices that you work safely and efficiently, check that equipment is ready for use and work with others to improve work practices. Part A: Written Task 1. a) Under the Work Health and Safety Act 2011 what duties do employees and Persons Conducting a Business or Undertaking (PCBU) have with regard to workplace safety? PCBU duties Worker duties b) How does this legislation affect others in the workplace such as officers and visitors? 2. Identify a potential emergency situation and workplace injury that office staff may have to deal with. Describe how to respond appropriately to each of these situations. The first emergency situation has been chosen for you. Emergency Incident: FIRE Response: Reporting Action: Workplace Injury: Response: Reporting Action: Implementation 2017 Page 4 of 15

5 3. a) Explain the difference between hazards and risks in the workplace b) Outline each of the following processes: Hazard identification reduction 4. What do these signs mean and where are they most likely to be found? Sign Meaning Location Implementation 2017 Page 5 of 15

6 5. a) Choose TWO pieces of equipment from the list and complete the table below. Describe how to use each piece in a safe manner. -SHREDDER -PRINTER -CUTTER/ GUILLOTINE -LAMINATOR -BINDER NAME OF EQUIPMENT MAIN STEPS USED IN OPERATING THE EQUIPMENT SAFELY REGULAR MAINTENANCE REQUIRED WHAT TO DO IF THE EQUIPMENT BREAKS DOWN b) List the procedures for addressing equipment faults: 6. a) Identify the types of software applications available on your computer and provide the name of the software application Purpose Software Name Used for creating text-based documents e.g. reports, memos, letters Use for performing calculations e.g. budgets Used for communicating with others remotely Used to send and receive electronic messages Used to lay out documents so they look professional Used to insert or modify graphics in a document Used to create presentations for meetings and training sessions b) If you were experiencing difficulty with any of these applications, what would you do? 7. Explain why regular back-ups of data are done. Implementation 2017 Page 6 of 15

7 Part B: Scenario Read the following scenario then answer the questions that follow. It was Michael s first day working in the office at Watsons Real Estate Agency. The staff were really busy in the morning so Michael was asked to miss the induction to the workplace that most new employees went through. Instead, he was asked to complete a few tasks in the office. Michael was told the induction would take place after lunch when things settled down a bit. The first task Michael was asked to complete was to laminate some advertisements. He was unfamiliar with the laminator and managed to melt some plastic sheets on the rollers. This also resulted in him suffering a minor burn when trying to remove the plastic. In the process of checking the laminator, Michael noted that the electrical equipment had not been safety checked in the last 5 years and that the cord was frayed. Michael then did some photocopying in the print room; however, he was not aware of the safety requirement to wear hearing protection so by morning tea he could hardly hear anyone talking. Next Michael was asked to change the ink cartridge on the printer and managed to get black powder everywhere. The office manager became angry about that and sent him to tidy up the office instead. After tripping over some electrical cables that were lying across the walkway, Michael tried to lift reams of A4 paper, to get them out of the way. Consequently he sustained a back strain. This was a miserable start to Michael s career. Implementation 2017 Page 7 of 15

8 1. Identify a possible example of each of these hazard types in the Watsons Real Estate Agency. For each hazard identified, show what injury may occur and how the harm occurs using Michael s first day on the job as your example. Mechanical Hazards Lifting/heavy objects, noise vibrations, equipment in motion, dust generation Example of hazard found at Watsons Real Estate Agency: Electrical Hazards High voltage equipment, 240 V mains, substandard conditions/untested devices Example of hazard found at Watsons Real Estate Agency: Environmental hazards Sun, Wind, Rain, Heat and cold stress, Medical conditions, Slips and trips, dehydration Example of hazard found at Watsons Real Estate Agency: What is the associated risk? What is the associated risk? What is the associated risk? How does this harm happen to an individual? How does this harm happen to an individual? How does this harm happen to an individual? 2. What should Michael have done when he was asked to maintain equipment he was unfamiliar with? 3. Complete the Hazard Report form for ONE of the hazards you identified from the scenario at Watsons Real Estate Agency. You should complete the form as if you were Michael s co-worker. Appendix A may assist you to complete this form. HAZARD REPORT FORM Name of person who identified the hazard Brief description of the hazard Location of the hazard Date the hazard was identified Assessment of risk posed by the hazard Recommended action to control the hazard Signed Date WHSR signature Date Implementation 2017 Page 8 of 15

9 4. a) Write a script to show what you would say when you were raising this Work Health and Safety issue at the next workplace meeting for Watsons Real Estate Agency: b) Make a recommendation about how Watsons Real Estate Agency should deal with this hazard: Implementation 2017 Page 9 of 15

10 Part C: Student Self-Assessment Checklist Complete the work station self assessment checklist below (Source: University of Sydney) Reference: Use this checklist to make adjustments to your workstation. For more information refer to Setting up your Workstation on the Work Health and Safety (WHS) website. If you require additional equipment speak to your Supervisor/Manager. If you are experiencing discomfort/pain complete an incident report and a member of the Injury Management team will contact you. Name Signature Date Employee Supervisor School/Unit Tick the box for each statement below if it is accurate. At the end of the check list record any actions or issues requiring further attention or follow-up. 1. Desk and Chair ( Desk height is adjustable OR desk height is 680mm-720mm above floor Chair has 5 star base/footing for stability Seat is adjustable for height and tilt - elbows positioned just above desk surface for keying tasks, seat is tilt neutral Back rest is adjustable for height and angle - to provide lumbar support and maintain an up-right sitting position Chair has no arm rests (recommended to minimise slumping) OR arm rests don t impede you sitting in close to desk i.e. arm rests are above or below the desk. 2. Keyboard and Mouse ( Keyboard positioned directly in front of you Wrists maintained in neutral position - elbows should be at 90 degrees, forearms parallel to the floor Keyboard legs are down (legs up causes excessive wrist extension) Keyboard positioned 60 to 80mm from the edge of the desk Mouse positioned directly next to the keyboard - elbows should be by your side when performing mouse movements Wrist kept in neutral when using the mouse (i.e. not inclined or tilted) - consider alternating the mouse from the left to right hand side to minimise overuse injuries. 3. Monitor/Visual Display Unit (VDU) Monitor/VDU positioned directly in front of you and the keyboard Monitor/VDU positioned approximately one arms length away from you Eye level falls within the top 1/3 of monitor screen when looking straight ahead Minimal reflection on screen - if there is glare, try tilting the screen slightly downwards If using 2 monitors have screens at the same level, set up as above and sit directly in front of the middle of the screens - avoid twisting your head and torso to view screens 4. Writing and Telephone Use Implementation 2017 Page 10 of 15

11 Adequate area available for writing - place written work directly in front of you to avoid twisting your torso Chair height adjusted for comfort and to maintain an upright posture (i.e. with natural curves of the spine) during extended periods of writing or reading Telephone positioned within easy reach 5. When using a Laptop ( Laptop is raised so that top of screen is at eye level (e.g. use a stand or separate VDU - refer to 3.) External keyboard and mouse are available if laptop is used for >1 hour at a time 6. Work Practices/Equipment Required ( Document Holder used for hard copy documents whilst working on the computer - ideally placed between the keyboard and the screen (recommended for prolonged or repetitive copy work) Writing slope available for prolonged or repetitive writing or reading Footrest available if feet cannot be placed flat on the floor when the upper body is positioned correctly Monitor stand used if screen is too low Hands-free headset available if telephone is used more than 20% of the day, or if used in conjunction with writing or keying - headset should not be cradled between neck and shoulder when in use Consider a short keyboard if reaching to use the mouse or unable to maintain elbow close to your body Consider pause reminder software e.g. WorkPace software to schedule breaks - repetitive work or prolonged computer work requires regular, frequent breaks 7. List actions or additional equipment required Implementation 2017 Page 11 of 15

12 Part D: Observation of Practical Work Ensure that you are working ergonomically at all times during practical activities. Follow this link to a resource that may help you to identify all the requirements for ergonomic practices (or press control + click on the picture to open the link). Checkpoints: Chair back Lower back Seat height/desk height Thighs Feet Floor space Forearms Wrists Screen position organisation 1. As you work in class, your teacher will observe you as you demonstrate your competency in each of the following: Working ergonomically during practical activities Turning on the computer and checking the printer is connected Operating input devices appropriately (i.e. keyboard, mouse, numerical key pad, scanner) Selecting appropriate software applications Locating and opening a file Saving and closing a file ensuring no loss of data Logging off and shutting down your computer Your teacher will set up a series of equipment faults in your classroom or simulated office. You need to identify Teacher name: the problem and take appropriate steps to rectify it. Teacher signature: Date: 2. Complete a risk assessment of the school office area and report any WHS risks and hazards to your teacher. Make note of the following during your tour of the office: WHS signs and symbols WHS committee representative Established safety procedures e.g. safe posture, correct use of equipment, correct manual handling Implementation 2017 Page 12 of 15

13 3. Complete the following Workplace Inspection Checklist (Ref. ) Use this checklist to assist you when completing routine workplace inspections of your office work environment. Carrying out regular workplace inspections is one way to identify workplace hazards. School: Area inspected School Office: Date: Inspected by: 1. General work environment Inspection item Yes No N/A Notes Floor surfaces are flat, even and dry Floor coverings are in good condition Walkways are clear of obstructions and trip hazards e.g. boxes, electrical cords Stairs, steps and handrails are in good condition All areas are adequately lit Ventilation feels adequate e.g. not stuffy Temperature is within acceptable limits e.g C Area is clean, tidy and uncluttered 2. Office equipment Inspection item Yes No N/A Notes Furniture is in good repair e.g. not damaged of faulty All cords and wires are kept out of the way Heavy materials are stored in the lower draws of filing cabinets Tall bookcases are secured in place e.g. to the wall 3. Emergency preparation Inspection item Yes No N/A Notes Exit signage is illuminated Exit pathways are clear of obstructions Fire doors are operational, e.g. open and close easily, and not chocked open Fire stairs are well lit (if applicable) Local emergency contacts are displayed e.g. chief warden, local emergency wardens, nominated first aid officers Emergency evacuation signage is displayed in common areas of the building e.g. lift lobby, main corridors Action item Implementation 2017 Page 13 of 15

14 4. Describe ordering procedures in your school for consumable items such as printer cartridges, paper and toner. a) How frequently are orders placed? b) Who is responsible for placing orders? c) What is the process if a staff member in your school wants to place an order? Implementation 2017 Page 14 of 15

15 Appendix A: Most assessment forms used in industry use this rating system or one very similar to conduct their risk assessments RISK ASSESSMENT RATING Use this table to determine a risk rating 1) What is the worst possible CONSEQUENCE of this hazard? 2) What is the LIKELIHOOD of this occurring? RISK RATING CONSEQUENCE Catastrophic (Accidental death / serious injury) Major (Serious injury) Moderate (Lost time due to workplace injury) Minor (Minor workplace injury no lost time) Rare The event will only occur in exceptional circumstances Significant Low Low Unlikely The event is not likely to occur in a year Significant Moderate Low LIKELIHOOD Possible The event may occur within a year Likely The event is likely to occur within a year Almost Certain The event is almost certain to occur within a year High High High Significant Moderate Low Low Low High Significant Moderate High High Significant Minimal (No injury) Low Low Low Low Moderate RISK CONTROL MEASURES The following steps should be taken in order of priority: HIERARCHY OF CONTROLS Start at the top and work down Most Effective Least Effective Elimination Substitution Isolation Engineering controls Administration controls Personal protective equipment (PPE) e.g. Discontinue use of product, equipment, cease work process e.g. Replace with a similar item that does the same job but with a lower hazard level e.g. Put a barrier between the person and the hazard e.g. Change the process, equipment or tools so the risk is reduced e.g. Guidelines, procedures, rosters, training etc. to minimise the risk e.g. Equipment worn to provide a temporary barrier Implementation 2017 Page 15 of 15

16 ASSESSOR FEEDBACK TO STUDENTS: Student Name: Assessor s Name: Final Assessment Date: 2017 Preliminary Business Services Cluster A: At the Office Student Skills and Knowledge Checklist Part A: Written Task Demonstrate understanding of WHS legislation in the workplace Assessor must comment on the students skills and knowledge for each part of the assessment. Comment could include: What happened during the assessment How well was the task performed How to improve future performance If multiple observations are necessary insert the date in the comment column. Satisfactory More Evidence Required Knows how to respond to emergency situations appropriately (NB All students have participated in an emergency evacuation drill / lockdown procedures whilst enrolled in this school.) Identify WHS procedures, symbols and signs. Maintain technology regularly and in accordance with manufacturer s instructions Responds appropriately to a range of questions about safely using and maintaining business technology Part B: Scenario Identify and report WHS hazards. Satisfactory More Evidence Required Contribute to consultation about WHS Part C: Observation of Student Work Apply safety procedures e.g. safe posture at computer, check equipment Adjust furniture and workspace to suit individual needs Satisfactory More Evidence Required Select and use technology safely and appropriately Part D: Assessment Observation of Practical Workplace Conduct risk assessment and report workplace hazards Satisfactory More Evidence Required Implementation 2017 Page 16 of 15

17 List below if supplementary evidence was required to determine competence: e.g. verbal questioning; third party evidence (e.g. work placement employer report, photographs), school events, videos etc. and upload to QMS Unit of Competency Evidence description BSBWHS201: Contribute to health and safety of self and others BSBWOR204: Use business technology Assessment Outcome: BSBWHS201: Contribute to health and safety of self and others Competent Not yet competent BSBWOR204: Use business technology Competent Not yet competent If you have been deemed NOT YET COMPETENT this is the Further Action Required: In order for you to be deemed competent for these units, you must: Unit of Competency BSBWHS201: Contribute to health and safety of self and others Action required if More Evidence is Required Date of Reassessment/ Date Competent BSBWOR204: Use business technology Teacher s general comment I declare that I have conducted a fair, valid, reliable and flexible assessment with this student and I have provided appropriate feedback Teacher s Signature... Date:... STUDENT FEEDBACK (Optional - to be completed after student receives teacher feedback) Please provide feedback to your teacher regarding this assessment task. If you do not agree with the assessment outcome, please ask your teacher about the appeals process. Teachers: The completed student assessment task and the Evidence and Answer guide must be securely retained on QMS for six months after the completion of the course. Also retain any other evidence that demonstrated how the student was deemed competent e.g. written tasks, photographs, videos. Implementation 2017 Page 17 of 15