CANDIDATE BRIEF. Centre Coordinator, Student Counselling and Wellbeing Centre. Salary: Grade 6 ( 26,495 31,604 p.a.) Reference: SESSP1162

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1 CANDIDATE BRIEF Centre Coordinator, Student Counselling and Wellbeing Centre Salary: Grade 6 ( 26,495 31,604 p.a.) Reference: SESSP1162 We will consider job share or flexible working arrangements

2 Centre Coordinator Student Counselling and Education Service Wellbeing Centre, Student Do you have experience of managing or supervising a team? Can you work with senior colleagues to develop and implement systems and service improvements? You will take responsibility for overseeing and developing the operational and administrative aspects of our work, encompassing responsibility and influence over a broad range of areas. You will be part of the service management team, have line management responsibility for office staff and play a key role in ensuring the smooth running of the service. The scope of the role aligns to overall developments in Student Counselling and Wellbeing and you will play an integral role in the operationalisation of strategic plans, regularly reviewing and refining systems, to improve user experience and efficiencies. You will proactively contribute to the implementation and development of new systems and processes, including a CRM system, which will involve overseeing training and support for all staff. You will have substantial experience of working in a similar context, with extensive IT skills, an excellent eye for detail, be rigorous with regard to confidentiality and be able to relate well to people who may be vulnerable or distressed. As manager of all front of house activities you will play a key role in maintaining safeguarding standards and first-point-of-contact assessment of risk. What does the role entail? As the Centre Coordinator your main duties will include: Working with Student Education Service colleagues to put strategic developments into operation, developing, implementing and reviewing systems and processes and setting and monitoring standards and service; Staff management, including monitoring workloads and ensuring service policies and procedures are carried out to a professional standard, setting and monitoring performance objectives and conducting development reviews; Management of service administration and the front of house service by ensuring a culture that is both professional and welcoming, considering both the day-to-day operation and strategic needs;

3 Working with senior colleagues, counsellors, mental health advisors, wellbeing practitioners and the front of house team to set and monitor standards and provide assured guidance and support on initial client triage; Responsibility for administrative tasks such as appointment booking, intraservice referral and waiting list management in a timely, appropriate and sensitive manner, supporting staff located across two sites; Responsibility for service records and data management, ensuring robust systems are in place to support the accuracy and upmost confidentiality of electronic and paper record-keeping systems; Managing databases, online surveys and systems, supporting and training staff in their use and resolving issues; Analysing data, statistics, survey analysis and student and staff feedback for production in the annual report and to support both the annual planning cycle and strategic decisions made as part of the service management team; Overseeing the introduction, development and smooth operation of a new Customer Relationship Management (CRM) system, involving transfer to new data management, appointment booking, case management and record keeping/reporting systems; Ensuring confidentiality of the Service at all times and that activities are carried out within the rules of data protection and robust information governance and quality assurance standards; Managing and delivering communications, ensuring staff and students are kept updated and that service communications are up to date and fit for purpose; Undertaking some financial processes, accounting, payroll and procurement activities following guidance from the service finance manager, including service expenditure analysis and monitoring, end of year financial procedures; Management of Human Resources processes relating to recruitment, staff contracts, absence recording, processing timesheets and dealing with general matters in liaison with Human Resources colleagues; Providing guidance and advice on IT matters to the team and overseeing general maintenance and security of the building. These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.

4 What will you bring to the role? As the Centre Coordinator you will have: Experience of managing, monitoring and developing administrative systems; Experience of managing and/or supervising a team, instilling an ethos of positivity, adaptability and a commitment to delivering an exceptional student experience; Effective analytical skills with the ability to monitor and evaluate complex information, to independently develop conclusions and make recommendations for change, based on the evidence; Excellent communication and interpersonal skills including sensitivity and warmth responding to student, staff and family member enquiries; Excellent organisational, forward planning and project management skills, with an ability to prioritise and plan your work and that of others when there are conflicting deadlines to meet; High levels of accuracy and attention to detail supported by an understanding of the potentially serious consequences of small errors for students, staff and the service; Knowledge and understanding of student wellbeing needs; Ability to remain calm under pressure, to think on your feet, to juggle different, concurrent tasks, and to remain focused in a busy environment; Excellent IT skills, including good knowledge of Microsoft Word, Excel and Outlook; Experience of handling and monitoring budgets and financial accounting; Ability to work flexibly when required, this may include evenings. You may also have: Experience and knowledge of CRM systems and confidence in overseeing the development, implementation and integration of a CRM into an established service; Experience of working in a similar setting, i.e. University, Health Care; Knowledge of University systems (HR, purchasing, payroll).

5 How to apply You can apply for this role online; more guidance can be found on our How to Apply information page. Applications should be submitted by (UK time) on the advertised closing date. Contact information To explore the post further or for any queries you may have, please contact: Jane Harris, Assistant Head of Student Support Tel: +44 (0) Additional information Working at Leeds Find out more about the benefits of working at the University and what it is like to live and work in the Leeds area on our Working at Leeds information page. Candidates with disabilities Information for candidates with disabilities, impairments or health conditions, including requesting alternative formats, can be found on our Accessibility information page or by getting in touch with us at Criminal record information Rehabilitation of Offenders Act 1974 A criminal record check is not required for this position. However, all applicants will be required to declare if they have any unspent criminal offences, including those pending. Any offer of appointment will be made in accordance with our Criminal Records policy. You can find out more about required checks and declarations in our Criminal Records information page.