Product Development & Partnerships Manager

Transcription

1 Job Purpose 1. Project manage multiple product development lines 2. Develop and maintain relationships with graphic and content designers 3. Work with Director to support partnership and client working Key Tasks Product Development 1. Project manage all aspects of product development for all MHFA products a. Work with the Director of Partnerships and Product Development to create and update the product development strategy and design a plan to implement b. Produce flexible product development schedules and revise and update where necessary in line with changing business objectives c. Oversee product development process including for bespoke products d. Project manage multiple product lines e. Proactively ensure products are available to meet tight deadlines f. Use in-depth knowledge of mental health and training to proactively quality assure products meet required content and branding specifications g. Proactively resolve problems as they arise h. Work with other departmental managers/directors re: managing product stock levels, brand guidelines, budgets, upskill CPDs. i. Chair the Product Design Working Group j. Oversee gathering of information from other departments (CET, Data, clients) to incorporate into product design 1

2 k. Scope external environment and suggest opportunities for revising content. 2. Oversee product version control 3. Line manage and work with HR to source support staff 4. Research potential partnerships for new products e.g. e-learning 5. Line manage Product Development support staff where necessary Product Design 1. Manage relationship with product designers, writing contracts, proactively communicating and resolving problems as they arise 2. Commission design work and negotiate and manage agreed budgets 3. Manage product accessibility and proactively resolve problems where necessary Product Content 1. Manage outsourcing of content creation with consultants, writing contracts, ensuring quality and proactively resolving problems as they arise 2. Commission content development work and negotiate and manage agreed budgets 3. Make key decisions re: content (e.g. what to include). 4. Write/approve product content where necessary 5. Research/ write/ give presentations where necessary 2

3 Partnerships/Client Liaison 1. Work with Director and Client Experience Team on high profile accounts and manage expectations re: bespoke products with regards to content and timelines 2. Represent MHFA at client meetings to discuss products and help win business 3. Support Director with Partnership working a. Follow-up partnership negotiations and propose suitable ways of working b. Meet/liaise with subject matter/ project experts 4. Manage information gathering/ research for key clients where necessary and create briefings for Director. Office Support 1. Work closely with Director of Partnerships & Product Development, coving where necessary. 2. Work closely with Product Development team e.g. Product Development PSO, PSAs 3. Assist with other projects as required 4. Carry out general office duties when required. 5. Assist other managers and team members as required. 3

4 General Responsibilities 1. Ensure that good practice, policy and brand guidelines are adhered to. 2. Contribute to the growth of MHFA England. 3. Deliver all work within an equality and diversity framework. 4. Contribute to the products and services of MHFA England. 5. Agree and work towards personal performance objectives and targets and participate in regular supervision and annual performance appraisal. 6. Adhere to organisation code of conduct 7. Work towards achieving Community Interest Company requirements and company ethos as determined by the Board. 8. Undertake other duties as requested by MHFA England from time to time. 9. Contribute to the overall delivery of the work of the Partnerships and Product Development Directorate as well as the goals of MHFA England. 10. Actively Participate in the wider life of MHFA England. 11. Manage a budget. 4

5 Essential Desirable Experience/ Educated to degree level or equivalent Demonstrable experience in a similar Qualifications experience in relevant field role at a comparable level and in a Demonstrable experience in a similar role at a comparable industry similar level Project management qualification such Demonstrable and substantial project as PRINCE2 or equivalent management experience Instructor experience or experience of Experience of managing a budget teaching, training or facilitating learning Demonstrable experience of managing in a group environment consultants and outsourcing as well as Experience of managing a team managing a range of suppliers Experience of writing consultancy Some experience of working in a client facing contracts role Experience in mental health field or relevant qualification Knowledge In depth knowledge of the product development process Knowledge of a range of IT packages, specifically Microsoft Office Packages including PowerPoint, Word and Excel. Knowledge of academic research and processes Knowledge of project management tools and packages such as Smartsheet desirable. Knowledge of developing or managing the development of elearning products Knowledge of design tools such as InDesign, Adobe Skills/ Abilities/ Solution focussed and able to resolve complex Some experience of negotiation would be Competencies problems helpful Attention to detail Work independently Proven ability to effectively manage range of projects simultaneously 5

6 Proven interpersonal skills Communication skills internally and externally and at a range levels Team player and proactive Ability to prioritise and highly organised. Proven influencing skills Ability to work as part of a team, sharing ideas and learning Flexible and adaptive approach Ability to think strategically with an awareness of the bigger picture 6